This document provides an overview and description of the HHS 307 Complete Class, which includes weekly discussion questions, assignments, and a final paper on communication in health and human services. The course covers topics such as active listening, trust, empathy vs. sympathy, cultural influences on communication, group dynamics, conflict resolution, and applying effective communication techniques. Students analyze examples and case studies, discuss factors that help or hinder communication, and explore how to improve interpersonal interactions in healthcare and social services settings.

1. HHS 307 Complete Class
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HHS 307 Complete Class
HHS 307 Week 1 DQ 1 Current Health Care Setting
Current Health Care Setting. In 200 – 250 words, provide a comprehensive answer
using your reading, knowledge and experience for this Discussion Question. Describe
the barriers to effective patient-provider communications. What factors in the current
state of health care in the United States may be contributing to ineffective
communication and why? In your opinion, which barriers or factors have the greatest
impact on communication and why? Support your assertions with scholarly sources.
Respond to at least two of your classmates’ posts.
HHS 307 Week 2 Active Listening Skills in the Health Care Environment
Active Listening Skills in the Health Care Environment. Complete the Week Two
Learning Activity on Active Listening Skills.
Then, based on your reading of Chapter 5 and the results of your Active Listening Skills
Activity, write a two-to three- page paper that explains the following information:
1. Define and describe Active Listening.
2. Describe how it is used in the therapeutic setting.

2. 3. Provide examples of how you personally use active listening in your work
situations.
4. Discuss the results of your personal active listening inventory, identifying you
strengths and areas for improvement.
5. Discuss at least two or more personal communication changes you will make to
improve your active listening skills.
HHS 307 Week 2 DQ 1 Trust
Trust. In 200 – 250 words, provide a comprehensive answer using your reading,
knowledge and experience for this Discussion Question. Describe the key steps to
establishing trust between healthcare professionals and patients/clients. Based on your
own experiences, how would you rate 1 (Low) – 10 (high) the level of trust you have
with your own provider? What actions did your provider take to establish trust with you
– or not? Research and select an academic article on the topic of establishing trust
between health and human service practitioners and clients/patients. Utilizing APA
citation format, incorporate citations from your article in your discussion post to support
your response to the following question: What one piece of advice would you give
healthcare professionals that would improve the level of trust with their
patients/clients? Respond to at least two of your classmates’ posts.
HHS 307 Week 2 DQ 2 Empathy vs. Sympathy
Empathy vs. Sympathy. In 200 – 250 words, provide a comprehensive answer using
your reading, knowledge and experience for this Discussion Question. Read the patient
– caregiver dialogue on page 90 in the text. In your opinion, was the caregiver
responding with empathy or sympathy or both? Explain your answer. Discuss the
difference between empathy and sympathy. Support your assertions with scholarly
sources. Respond to at least two of your classmates’ posts.
HHS 307 Week 3 DQ 1 Cultural Programming
Cultural Programming. Answer for yourself, the questions on page 78, Exhibit 4-2, in
your test. Based on your answers to the above and the readings in chapter 4 of the text
write a 200 – 250 word answer to the following Discussion Questions: What is cultural
programming? What do you believe is the most influential part of your own cultural
programming? Why do you believe this? How does your cultural programming affect
communication with others – be specific – give at least one example. Support your
assertions with scholarly sources. Respond to at least two of your classmates’ posts.
HHS 307 Week 3 DQ 2 Families and Communications

3. Families and Communication. Write a 200 – 250 word answer to the following
Discussion Questions: On page 345 – 347 in the text, the author discusses
circumstances under which the health care professional may override the patient’s
wishes to not have information shared with the family. Do you agree or disagree with
the author? If yes, why? If no, why? What communication techniques do you
recommend to help bridge this potential communication gap? Support your assertions
with scholarly sources. Respond to at least two of your classmates’ posts.
HHS 307 Week 3 Final Paper Outline and Annotated Bibliography
Final Paper Outline and Annotated Bibliography. For this assignment, you will submit a
descriptive outline that details your Final Paper. Additionally, complete an annotated
bibliography for your sources. Your outline should contain:
1. Thesis Statement
2. Body of Outline: For this section, include sub-headings that correspond to the
Final Paper elements as they relate to your selected topic. Each sub-heading should
contain two to three sentences describing that portion of the paper. The description
should demonstrate that you have done significant research, evaluation, and critical
thinking on communication as it relates to a health and human services setting as
well as its application to the chosen topic. You must also indicate within each sub-
heading which sources will apply to that section. Your sub-headings should include:
3. Define the topic.
4. Provide background information on the topic.
5. Discuss the importance of the topic.
6. Specific examples of applications.
7. Pitfalls and problems or barriers and possible solutions.
III. Annotated Bibliography: The annotated bibliography should include a complete APA
style listing for each source as well as a one to two sentence description of the content
of the source and how it will apply to the topic of the Final Paper. Your annotated
bibliography must include at least five scholarly sources that were published within the
last five years (not including the course text), two of which must be peer-reviewed
journal articles.
Your outline and annotated bibliography must adhere to proper APA format as outlined
in the Ashford Writing Center. You can find samples of each in the Ashford Writing
Center, which is located under “Learning Resources” in the left-hand navigation panel of
your classroom.
HHS 307 Week 4 DQ 1 The Use of Direct Questioning

4. The Use of Direct Questioning. In 200 – 250 words, provide a comprehensive
answer using your reading, knowledge and experience for this Discussion Question.
Using readings from Chapter 7 the text and the provider-patient dialogue at the bottom
of page 126 in the text as an example, describe the pros and cons of using direct
questions in the healthcare setting. Why do think this type of questioning can be
unproductive? What other question formatting would you recommend in order to
increase the effectiveness of this sample dialogue and why? Be specific. Support your
assertions with scholarly sources. Respond to at least two of your classmates’ posts
HHS 307 Week 4 DQ 2 Group Facilitation
In 200 – 250 words, provide a comprehensive answer using your reading, knowledge
and experience for this Discussion Question. List the therapeutic uses of silence as
described in Chapter 8 of the text. Based on your own experience, which of these uses
of silence do you see happen most often? Was the use of silence effective or not and
why? Support your assertions with scholarly sources. Respond to at least two of your
classmates’ posts.
HHS 307 Week 5 DQ 1 Group Effectiveness
Group Effectiveness. In 200 – 250 words, provide a comprehensive answer using your
reading, knowledge and experience for this Discussion Question. What types of groups
are found in the healthcare setting? Discuss the importance of group effectiveness in
the healthcare setting. Differentiate between functional and dysfunctional group
communication. What are the key elements, that if present, contribute and to group
effectiveness? In your opinion, which factor(s) is most important? Why? Support your
assertions with scholarly sources. Respond to at least two of your classmates’ posts.
HHS 307 Week 5 DQ 2 Conflict
Conflict. In 200 – 250 words, provide a comprehensive answer using your reading,
knowledge and experience for this Discussion Question. Read the example of a staff
conflict situation on the bottom of page 318 and top of page 319 in the text. What do
you think is the real issue causing the conflict? Explain your answer – be specific. What
negative outcomes could have resulted from the situation? What fundamental
interpersonal communication elements/skills could be used to avoid or resolve the
issue? Support your assertions with scholarly sources. Respond to at least two of your
classmates’ posts

5. HHS 307 Week 5 Final Paper
Your Final Paper should illustrate your mastery of the course material as well as your
insights into the aspects of effective communication in the health and human services
setting and should address the application of effective communication practices.
Final Paper:
Select one of the following topics:
1. The Impact of Culture on Communication in the Health Care or Human Services
Setting. For this topic, chose one specific culture or compare and contrast two or
more cultures.
2. Effective vs. Ineffective Interpersonal Communication Practices in the Health
Care or Human Services setting.
3. The Impact of Gender on Communication in a Health and Human Services
setting; comparing males versus females in both the patient and provider roles.
4. The use of Therapeutic Communication and Interviewing in a Health and Human
Services setting, including a contrast of therapeutic and non-therapeutic techniques.
5. The Use of Empathy as a Communication Technique.
6. The Art of Listening as a Therapeutic Technique.
7. Communicating with Families and Significant Others.
8. Conflict and Conflict Resolution in Health and Human Services Setting.
Your paper should be eight- to ten- pages (excluding title and reference pages) and
should provide an overview of communication as it relates to the health and human
services setting. It should discuss in depth the chosen topic as well as the implications
and application of the topic to real life situations in health and human services. The
paper must include a minimum of five scholarly sources published within the past five
years (not including the textbook). At least two of these sources must be peer-reviewed
journal articles. All sources must be cited according to APA format as outlined in the
Ashford Writing Center. At a minimum, the paper should include the following:
1. Introduction:
2. A general discussion of the importance of communication in health and human
services.
3. An introduction to the specific communication topic chosen, including a succinct
thesis statement.
4. A brief overview of the scope of your paper.
5. Body of Paper:
6. Define the topic.
7. Provide background information on the topic.
8. Discuss its importance.

6. 9. Give specific examples of application as appropriate.
10. Discuss pitfalls/problems or barriers and possible solutions.
III. Conclusion:
1. Summarize the essential points and themes of your paper and restate your
thesis.
2. Discuss what you have learned as well as any observations and conclusions that
can be drawn from the material presented in the body of the paper. Include
recommendations to any pitfalls, problems or barriers identified.