This document introduces HGS Interactive as a digital agency with roots in CRM. It has two types of capabilities: social CRM and managing consumer interactions across digital channels. It provides strategy and consulting, digital marketing, digital customer experience, and social CRM services. The company is a part of Hinduja Global Solutions and has global scale with over 50,000 employees across 60 centers in 12 countries.

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A G E N C Y C R E D E N T I A L S

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WHAT?
ANOTHER
DIGITAL
AGENCY?

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������YES,
BUTWE MAY NOT BE ONLY GOOD
AT MAKING 4 MINUTES FILMS THAT
YOUWANTTORUNON
����(AND MASQUERADE AS DIGITAL)

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THERE ARE
2 KINDS OF
DIGITAL
AGENCIES

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THEADAGENCY
WITH A DIGITAL MASK

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THE CONSULTANCY
WITH THE DIGITAL MASK

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BUT
WE HAVE
Different Roots

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OUR ROOTS
ARE IN CRM

9. WeGrewOutof
Consumerinteractions
sowewear
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10. CRM DIGITAL
w w w . h g s i n t e r a c t i v e . c o m

11. LISTENING
TO
CONSUMERS
DIGITAL
INTERVENTIONS
DIGITAL
MEDIA
SPECTRUM
CONSUMER
BUYING
SYSTEM

12. AS A RESULT
DIGITAL CRM IS A KEY STRENGTH
DIGITAL CRM
DIGITAL
CRM

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WE BRIDGE
THEGAPBETWEEN
CRM &
DIGITALMARKETING

14. WE MANAGE AND ENABLE CONSUMER
INTERACTIONS ACROSS DIGITAL
CONSUMERS
INTERACTIONS
SEARCH LOCATE SHOP CONTRIBUTE QUERY REVIEWS OPINIONS
MULTIDEVICE –
OMNICHANNEL EXPERIENCE
BRANDS
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WHO ARE WE
A LEADING GLOBAL
INNOVATIVE DIGITAL SOLUTIONS COMPANY
THAT DELIVERS
ON CLIENT BUSINESS GOALS

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WHAT DO WE DO
HGS Interactive provides global brands an array of services in the area of
Strategy & Consulting, Digital Marketing, Digital CX and Social CRM.
Pioneers in the Unified Customer Experience space, HGSi works on the
three tenets of Technology, Innovation & Creativity and provides its
customers real-time customised solutions.

17. KPB Hinduja College of Commerce
IT & ITeS
Media &
Entertainment
Project
Development Realty
Hinduja
Realty Ventures Limited
(HRVL)
Philanthropy
KPB Hinduja
College of Commerce
Power
Hinduja National Power
Corporation Ltd.
Automotive
Banking
& Finance Oil & Gas
Healthcare
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HGS Overview
HGS Interactive is a part of Hinduja Global solutions, a global outsourcing company
Hinduja Global Solutions Limited is a public limited company, listed as HGS on both the leading stock exchanges in India, the NSE, and the BSE with revenues
of $450 million (USD) for FY 2014 – 15 Global clientele comprising several Fortune 500 Companies serviced across 60 centers worldwide
Industries
We Serve
Consumer Electronics
& Technology
Consumer
Packaged Goods
Telecom & Media Retail
BankingPublic Sector
Healthcare
Insurance
Core Business
Global provider of industry specific
business process services and end to
end multi channel ‘consumer
servicing’ services
Outperforming
Marketplace
HGS has grown 10X in 10 years to
over $450M revenue
Financial Stability
Publicly listed company controlled by a
$50B conglomerate - financially sound,
strong balance sheet and committed
long term ownership structure
Long Term Relationships
Heritage of growing long term client
relationship based upon deliveryvalue
to our clients. 72 % of the clients are
with HGS for more than 10years.
Significant Local Operations
52% of HGS’s revenue is delivered in
21 local delivery centers in NA and
7in Europe and over 60% of our
revenue is delivered domestically
Scale
50,000+ employees with
60 centers located in
12 countries

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OUR ADVANTAGE
Global Scale &
Seamless Execution
Processes, Governance
& Innovation
Mind Set
Strong CRM &
Technology
DNA

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CAPABILITIES & OFFERINGS
SOCIALCRM
Social Response Online Reputation
Management

21. CAPABILITIES & OFFERINGS
STRATEGY&CONSULTING
Digital
Transformation
Digital
Strategy
Analytics Conversion
Optimisation
w w w . h g s i n t e r a c t i v e . c o m

22. CAPABILITIES & OFFERINGS
DIGITALMARKETING
Social Media
Marketing
Lead
Generation
Search
& Display
Mobile &
Responsive Web
Ecommerce
Portals
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23. CAPABILITIES & OFFERINGS
CUSTOMEREXPERIENCE
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Digital Enablement Self Serve

24. Our clients
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25. Global awards
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Thank You