1. TRG MS
Corporate Overview
The Resource Group
BPO and KPO | 5,000+ employees | 7 countries | 20+ languages
United Kingdom ∙ United States ∙ Philippines ∙ Pakistan ∙ Senegal ∙ Peru ∙ Brazil
2. Delivering Memorable Customer Experiences!
The only way to give customers a truly memorable
Our Philosophy experience is through creating emotional
connections with them.
3. How do we build at TRG?
TRG is a leading UK based business process outsourcing (BPO) provider of marketing
solutions. Leading brands partner with us to build lasting emotional connections with their
customers.
At TRG we:
Listen Analyse Engage Recommend
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Have real meaningful Interpret and understand your Show empathy and involve Identify and recommend the
conversations where customers’ underlying needs them in discovering possible best solution to truly wow
customers’ voices are truly to better comprehend their solutions together. your customers.
heard. expectations.
To deliver personalised solutions to your customers !
4. Solutions Mix
Our solutions are designed to help you emotionally
Our Solutions connect with your customers so that each
interaction leaves them feeling appreciated and
valued.
5. Select your ultimate results
Generate Higher Enhance Customer
Demand Care
Engage Your Build Brand
Customers Loyalty
Leverage Data Use Multi-Channel
& Analytics Touchpoints
*To find out more, visit our website at www.trgms.com
6. Global Company
$150m global holding company in business services
Global BPO 5,000+ employees across 7 countries
Provider Headquartered in Washington, DC.
7. TRG Organizational Structure
The Resource Group
TRG Group Companies
Business / Knowledge E-TeleQuote Digital Globe
Stratasoft SATMAP iSKY trg | tech
Process Outsourcing Insurance Services
BPO / KPO Call Center Insurance sales Call Center Customer Experience Digital Marketing Business Intelligence
Sites in Software Online Medicare Personality Management SEO / SEM Software
US Hosted Dialer plans Matching Market Research Online Sales ERP Systems
UK IVR Technology Brand Consulting Optimization Web Dev
Philippines Quality Artificial Customer Surveys Custom Software Dev
Senegal Monitoring Intelligence BPO Software
Pakistan Software
Peru
Brazil
8. Global Presence
UK
1 Site
100 Employees
Pakistan
2 Sites
USA 1,200 Employees
Global HQ
9 Sites Senegal
2,000 Employees 1 Site
120 Employees
Philippines
2 Sites
1,500 Employees
Peru
1 Site Brazil
400 Employees 1 Site
500 Employees
Onshore Washington, DC | Beckley, WV | Bend, OR | Charleston I, Charleston II, WV
Elkins, WV | Hampton, VA | Indiana, PA | Pittsburgh, PA | Spring Hill, TN
Off-shore Bristol, UK | Manila I, Philippines | Manila II, Philippines | Karachi, Pakistan |
Lahore, Pakistan | Dakar, Senegal | Lima, Peru | Sao Paulo, Brazil
9. Corporate Strengths
Global BPO provider 17 contact centers | 7 countries | 5,000+ employees
Global, blue-chip Senior executives from Convergys, Sitel, Teletech, ICT,
experience ClientLogic, AOL, IDT, AT&T
Shareholders: World Bank, EMP and AIG | Projected
Financial Strength FY 2012 revenue of over $100 million
Level 1 service provider
PCI Certification Certifies compliance with customer data privacy
requirements
A key differentiator
SATMAP™ Proprietary technology that can be deployed in any
contact center environment
10. BPO Technology Edge
Our proprietary technology helps us control quality, customisation, reporting and
performance of our operations.
SATMAP Our flagship Personality Matching technology
trg | Dialer Predictive dialer
trg | IVR Built-in messaging, recording, reporting
trg | Recorder Quality monitoring
trg | Agent Customizable agent desktop
trg | Messenger Secure messaging tool
trg | Portal HRIS
