1. The document discusses strategies that teachers can use to work cooperatively with difficult parents. It notes that family structures have changed significantly over time, with more women working and fewer nuclear families. 2. It emphasizes establishing positive mindsets when dealing with parents, such as expecting parents to do their best and seeing students as the best children their parents have. Teachers should never argue or behave unprofessionally with parents. 3. Communication is key - teachers should regularly communicate with parents in a pleasant, positive, and professional manner. Making parents feel welcome, building credibility, apologizing to get the last word, listening without giving answers, and focusing on future solutions can help when working with difficult parents.