1. Hector Cortes
1776 Nork Yonkers Ave (208) 323-7815
Boise, Idaho 83704 Hhc20042002@gmail.com
SUMMARY OF QUALIFICATIONS
 Experience facilitating positive relationships with individuals with mental health issues
 Case management experience focused on connecting individuals with resources including
employment, housing, and healthcare opportunities
 Extensive knowledge and understanding of behavior modification strategies to increase
individual functioning
 Experience utilizing active listening skills to understand the needs of the individual’s unique
experience and treatment needs
 Experience working with individuals during stressful times
 Skillful at body language interpretation
EDUCATION
Bachelor of Science in Psychology & Sociology Graduation: December 2015
Bachelor of Arts in Spanish Graduation: December 2015
Boise State University, Boise, Idaho
Diploma in Commercial Communication and Media 1993
Academia Carrusel Cali, Columbia
RELATED EXPERIENCE
Internship February 2015-Present
Good Samaritan Society, Boise Village, Boise, Idaho
 Work with patients that have psychopathologies
 Interpret body language to identify patient needs
 Observe patients’ behaviors to determine abnormal behavior changes
 Established trust with patients during times of stress including taking patients to the hospital for
blood transfusions
 Communicate with individuals with mental illnesses to assess their needs
 Adapted treatment plans based on individual progress
Case Manager January 2013-May 2013
Agency for New Americans, Boise, Idaho
 Advocating for refugees to find employment through connecting with employers and assisting
with interview process
 Collaborated with social worker to set-up housing for new refugees to the Boise area
 Helped refugees to fill out apartment application
 Trained new refugees on becoming familiar with the Boise area including transportation, grocery
stores, hospitals, and helpful resources
 Transported refugees to doctor’s appointments and to Health and Welfare
 Translated for refugees from Spanish to English during important appointments
Case manager August 24/2015 to October 21/2015
Agency for new Americans, Boise Idaho.
 Trained new refugees on becoming familiar with the Boise area including transportation, grocery
stores, hospitals, and helpful resources.
 Helped refugees to bringing appliances

2.  Trained new refugees on becoming familiar with the Boise area including transportation, grocery
stores, hospitals, and helpful resources
 Translated for refugees from Spanish to English
 Transported refugee to welfare
OTHER EXPERIENCE
REFERENCES
Sherri Ellis
Volunteer Coordinator
The Good Samaritan Society Boise Village
(208) 343-7726
Mike Zauviszareta
Owner
Curtis Clean Sweep
(208) 343-7600
Jody Farrow
Coordinator
Agency for New Americans
(208) 338-0033
PERSONAL REFERENCES
Dr. April Boise State professor
aprilmasarik@boisestate.edu
Julia Drew
Boise State University Professor
(208) 426-1185
JuliaDrew@boisestate.edu
Luis Eduardo Gomez
Boise State University Professor
(208) 426-1109
legomez@boisestate.edu
Camila Rojas
Friend

3. (208) 891-9127
Truck Driver, Curtis Clean Sweep, Boise, Idaho June 2004-Present
Radio Announcer, Cali Colombia 1994-1998