In this edition of our Work Ahead study, we explore the increasing primacy of digital within the context of the COVID-19 pandemic and assess what’s next for the future of work.
Modernizing Insurance Data to Drive Intelligent DecisionsCognizant
To thrive during a period of unprecedented volatility, insurers will need to leverage artificial intelligence to make faster and better business decisions - and do so at scale. For many insurers, achieving what we call "intelligent decisioning" will require them to modernize their data foundation to draw actionable insights from a wide variety of both traditional and new sources, such as wearables, auto telematics, building sensors and the evolving third-party data landscape.
A Digital Way Forward for Australian SME InsurersCognizant
The ongoing digitisation of the small- and medium-sized enterprise (SME) market has only accelerated post COVID-19, opening new opportunities and challenges to established carriers. Winning insurers will need to hyper-personalise their offerings and experiences to attract and retain new and
modern SME businesses, as well as tap the billowing insurtech ecosystem – whilst leaning into extended capabilities of their modernised core systems – to remain relevant in this fast-growing and dynamic market segment.
Healthcare organizations are awash with data. However, electronic health records (EHRs) and digital clinical systems in many healthcare organizations have been deployed without strategic data and IT infrastructure security planning. As a result, chief information security officers (CISOs) frequently have limited authority, sparse staffing and tight budgets. Data security spending in healthcare lags behind other top cybercrime targets such as financial services, according to new research by HIMSS Analytics on behalf of Symantec Corporation.
As businesses generate and manage vast amounts of data, companies have more opportunities to gather data, incorporate insights into business strategy and continuously expand access to data across the organisation. Doing so effectively—leveraging data for strategic objectives—is often easier said
than done, however. This report, Transforming data into action: the business outlook for data governance, explores the business contributions of data governance at organisations globally and across industries, the challenges faced in creating useful data governance policies and the opportunities to improve such programmes.
The Work Ahead: Europe’s Digital Ambition ScalesCognizant
Post-pandemic, European businesses seem more ready than ever to embrace digital tools and techniques and their role in the future of work, according to our recent Work Ahead study.
In this edition of our Work Ahead study, we explore the increasing primacy of digital within the context of the COVID-19 pandemic and assess what’s next for the future of work.
Modernizing Insurance Data to Drive Intelligent DecisionsCognizant
To thrive during a period of unprecedented volatility, insurers will need to leverage artificial intelligence to make faster and better business decisions - and do so at scale. For many insurers, achieving what we call "intelligent decisioning" will require them to modernize their data foundation to draw actionable insights from a wide variety of both traditional and new sources, such as wearables, auto telematics, building sensors and the evolving third-party data landscape.
A Digital Way Forward for Australian SME InsurersCognizant
The ongoing digitisation of the small- and medium-sized enterprise (SME) market has only accelerated post COVID-19, opening new opportunities and challenges to established carriers. Winning insurers will need to hyper-personalise their offerings and experiences to attract and retain new and
modern SME businesses, as well as tap the billowing insurtech ecosystem – whilst leaning into extended capabilities of their modernised core systems – to remain relevant in this fast-growing and dynamic market segment.
Healthcare organizations are awash with data. However, electronic health records (EHRs) and digital clinical systems in many healthcare organizations have been deployed without strategic data and IT infrastructure security planning. As a result, chief information security officers (CISOs) frequently have limited authority, sparse staffing and tight budgets. Data security spending in healthcare lags behind other top cybercrime targets such as financial services, according to new research by HIMSS Analytics on behalf of Symantec Corporation.
As businesses generate and manage vast amounts of data, companies have more opportunities to gather data, incorporate insights into business strategy and continuously expand access to data across the organisation. Doing so effectively—leveraging data for strategic objectives—is often easier said
than done, however. This report, Transforming data into action: the business outlook for data governance, explores the business contributions of data governance at organisations globally and across industries, the challenges faced in creating useful data governance policies and the opportunities to improve such programmes.
The Work Ahead: Europe’s Digital Ambition ScalesCognizant
Post-pandemic, European businesses seem more ready than ever to embrace digital tools and techniques and their role in the future of work, according to our recent Work Ahead study.
Artificial intelligence (AI) will profoundly affect the ways in which businesses and governments engage with consumers and citizens alike. From advances in genetic diagnostics to industrial automation, these widespread changes will have significant economic, social and civic implications. As such, Intelligent Economies explores the transformative potential of AI on markets and societies across the developed and developing worlds.
This report, developed by The Economist Intelligence Unit and sponsored by Microsoft, draws on a survey of more than 400 senior executives working in various industries, including financial services, healthcare and life sciences, manufacturing,
retail and the public sector. Survey respondents operate in eight markets: France, Germany, Mexico, Poland, South Africa, Thailand, the UK and the US.
The Work Ahead in Banking & Financial Services: The Digital Road to Financial...Cognizant
Banking and financial services organizations are moving beyond the basics of digital banking and one-size-fits-all services, according to our recent study. Using AI, automation and analytics, they aim to speed processes, blend human-centric and tech-driven customer engagement and deliver personalized financial wellness.
Taking the Digital Pulse: Why Healthcare Providers Need an Urgent Digital Che...Capgemini
Digital technologies are altering the very fabric of the traditional healthcare delivery model. Consumers are actively embracing digital tools to take charge of their health.
Consider this: no less than 86% of respondents in a survey reported that they wanted to take a more proactive role in their healthcare decisions, and 76% reported that they have the tools and information to do so. Social media and mobile platforms are becoming increasingly important channels for consumers. A survey found that 45% of respondents search for health information and close to 34% ask for health-related advice on social media. channels. The four million mobile health app downloads that occur every day also give consumers an easy way to track their health.
So how is the healthcare industry responding to these new opportunities? Are the industry and the current healthcare delivery model adapting to changing consumer needs rapidly enough? To obtain a clearer picture of current digital readiness, we conducted a survey of global healthcare players. We also compared the digital maturity of the healthcare industry with that of other industries, based on a previous study conducted jointly with the MIT Center for Digital Business. The results will probably not come as a surprise to many of us.
We found that healthcare is significantly less mature than many industries in the adoption of digital technologies. Our survey also revealed a wide disparity in the digital maturity of healthcare providers. Only 33% were found to be digitally mature or Digirati, while the majority were found to be lagging in the use of digital technologies.
Cherry Tree's IT Services Newsletter March 2016Elmer Baldwin
Cherry Tree & Associates' newsletter tracking and summarizing the IT services market for Q1 2016. Cherry Tree & Associates is a private investment banking firm headquartered in Minneapolis.
Our latest consumer product industry overview provides a closer look at the trends that are disrupting the industry and changing the way they go to market. For more information, read our new report: https://www2.deloitte.com/us/en/pages/consumer-business/articles/consumer-products-industry-outlook.html
Staying ahead in the cyber security game - Sogeti + IBMRick Bouter
Cyber security is center stage in the world today, thanks to almost continuous revelations about incidents and breaches. In this context of unpredictability and insecurity, organizations are redefining their approach to security, trying to find the balance between risk, innovation and cost. At the same time, the field of cyber security is undergoing many dramatic changes, demanding organizations embrace new practices and skill sets.
Cyber security risk is now squarely a business risk – dropping the ball on security can threaten an organization’s future – yet many organizations continue to manage and understand cyber security in the context of the it department. This has to change.
Cyber break-ins are affecting the private and public sectors at an alarming rate. In fact, intrusions in the federal systems alone saw a 1,121% increase from 2006 to 2014. To address this issue, we partnered with the Partnership for Public Service to publish “Cyber In-Security: Closing the Federal Gap.” This new report outlines the challenges faced by the federal government in building an enterprise-wide, first-class cybersecurity workforce and offers recommendations for a total workforce solution.
Create the engagement your customer wants and the outcomes your business needs. We had this published behind an email wall, but now making it public for everyone.
In the cyber world, many are attacked but not all are victims. Some organisations emerge stronger. The most cyber-resilient organisations can respond to an incident, fix the vulnerabilities and apply the lessons to strategies for the future. A key element of their resilience is governance, a task that falls to the board of directors.
To learn more about the challenges of governing a cyber-resilient organisation, The Economist Intelligence Unit (EIU) conducted a global survey, sponsored by Willis Towers Watson, of 452 large-company board members, C-suite executives and directors with responsibility for cyber-resilience.
Among the findings:
-In the past year, a third of the companies surveyed experienced a serious cyber-incident — one that disrupted operations, impaired financials and damaged reputations — and most placed high odds on another one in the next 12 months.
-Many companies lack confidence in their ability to source talent and develop a cyber-savvy workforce.
-Executives cite the size of the financial and reputational risk as the most important reason for board oversight.
Consumers rely on businesses to keep their personal information safe. Too few of those businesses are actively protecting that data. Here’s what’s gone wrong, and how businesses should be responding. Full blog here: http://bit.ly/1Jtzym5
By 2020 more than 7 billion people will be communicating and performing transactions over the web on over 35 billion devices. So how can companies effectively create a digital identity that promises security, ease and comfort for its customers? This study, sponsored by Oracle, assesses the role identity plays in the digital economy. Visit hub: http://bit.ly/1LKqXfN
Consumer trust has become the new battleground for digital success. To win, organizations need to master the fundamentals of data ethics, manage the "give-to-get" ratio and solve the customer trust equation, our recent research reveals.
Big Data Alchemy: How can Banks Maximize the Value of their Customer Data?Capgemini
This document is a point of view on how banks can maximize the value of their customer data using big data analytics. While the volume of data has been increasing in recent years, many banks have not been able to profit from this growth. Several challenges hold them back. The PoV explores these challenges and suggests actions for banks in order to scale-up to the next level of customer data analytics.
European public and policy elite views of US tech companies
This presentation explores consumer attitudes to US tech companies in France, Germany, the UK and Brussels, how that interacts with media coverage, and what is driving the European regulatory agenda towards the internet and technology companies.
For more information please contact:
Chris Blundell: http://www.brunswickgroup.com/people/directory/chris-blundell/
Philippe Blanchard: http://www.brunswickgroup.com/people/directory/philippe-blanchard/
DamoDigital's first annual survey revealed interesting trends into how B2B marketers in healthcare are approaching, doing, and implementing content marketing, including:
-Improving engagement with clients and prospects
-Delivering quality content with limited team size
Download the report to access deeper insights into what is working in content marketing in healthcare. Find answers to other trends, tactics, and decisions taken by B2B content marketers in healthcare.
This report is a round-up of select healthcare sector updates from major IT services companies. The focus of the report is on M & A activity, customer wins, strategic initiatives, and leadership announcements.
The report covers IT services companies that have a strategic focus on healthcare, and includes select updates from large and mid-tier global firms with dedicated healthcare BU’s. The report also covers a handful of smaller firms that are focused on healthcare.
Artificial intelligence (AI) will profoundly affect the ways in which businesses and governments engage with consumers and citizens alike. From advances in genetic diagnostics to industrial automation, these widespread changes will have significant economic, social and civic implications. As such, Intelligent Economies explores the transformative potential of AI on markets and societies across the developed and developing worlds.
This report, developed by The Economist Intelligence Unit and sponsored by Microsoft, draws on a survey of more than 400 senior executives working in various industries, including financial services, healthcare and life sciences, manufacturing,
retail and the public sector. Survey respondents operate in eight markets: France, Germany, Mexico, Poland, South Africa, Thailand, the UK and the US.
The Work Ahead in Banking & Financial Services: The Digital Road to Financial...Cognizant
Banking and financial services organizations are moving beyond the basics of digital banking and one-size-fits-all services, according to our recent study. Using AI, automation and analytics, they aim to speed processes, blend human-centric and tech-driven customer engagement and deliver personalized financial wellness.
Taking the Digital Pulse: Why Healthcare Providers Need an Urgent Digital Che...Capgemini
Digital technologies are altering the very fabric of the traditional healthcare delivery model. Consumers are actively embracing digital tools to take charge of their health.
Consider this: no less than 86% of respondents in a survey reported that they wanted to take a more proactive role in their healthcare decisions, and 76% reported that they have the tools and information to do so. Social media and mobile platforms are becoming increasingly important channels for consumers. A survey found that 45% of respondents search for health information and close to 34% ask for health-related advice on social media. channels. The four million mobile health app downloads that occur every day also give consumers an easy way to track their health.
So how is the healthcare industry responding to these new opportunities? Are the industry and the current healthcare delivery model adapting to changing consumer needs rapidly enough? To obtain a clearer picture of current digital readiness, we conducted a survey of global healthcare players. We also compared the digital maturity of the healthcare industry with that of other industries, based on a previous study conducted jointly with the MIT Center for Digital Business. The results will probably not come as a surprise to many of us.
We found that healthcare is significantly less mature than many industries in the adoption of digital technologies. Our survey also revealed a wide disparity in the digital maturity of healthcare providers. Only 33% were found to be digitally mature or Digirati, while the majority were found to be lagging in the use of digital technologies.
Cherry Tree's IT Services Newsletter March 2016Elmer Baldwin
Cherry Tree & Associates' newsletter tracking and summarizing the IT services market for Q1 2016. Cherry Tree & Associates is a private investment banking firm headquartered in Minneapolis.
Our latest consumer product industry overview provides a closer look at the trends that are disrupting the industry and changing the way they go to market. For more information, read our new report: https://www2.deloitte.com/us/en/pages/consumer-business/articles/consumer-products-industry-outlook.html
Staying ahead in the cyber security game - Sogeti + IBMRick Bouter
Cyber security is center stage in the world today, thanks to almost continuous revelations about incidents and breaches. In this context of unpredictability and insecurity, organizations are redefining their approach to security, trying to find the balance between risk, innovation and cost. At the same time, the field of cyber security is undergoing many dramatic changes, demanding organizations embrace new practices and skill sets.
Cyber security risk is now squarely a business risk – dropping the ball on security can threaten an organization’s future – yet many organizations continue to manage and understand cyber security in the context of the it department. This has to change.
Cyber break-ins are affecting the private and public sectors at an alarming rate. In fact, intrusions in the federal systems alone saw a 1,121% increase from 2006 to 2014. To address this issue, we partnered with the Partnership for Public Service to publish “Cyber In-Security: Closing the Federal Gap.” This new report outlines the challenges faced by the federal government in building an enterprise-wide, first-class cybersecurity workforce and offers recommendations for a total workforce solution.
Create the engagement your customer wants and the outcomes your business needs. We had this published behind an email wall, but now making it public for everyone.
In the cyber world, many are attacked but not all are victims. Some organisations emerge stronger. The most cyber-resilient organisations can respond to an incident, fix the vulnerabilities and apply the lessons to strategies for the future. A key element of their resilience is governance, a task that falls to the board of directors.
To learn more about the challenges of governing a cyber-resilient organisation, The Economist Intelligence Unit (EIU) conducted a global survey, sponsored by Willis Towers Watson, of 452 large-company board members, C-suite executives and directors with responsibility for cyber-resilience.
Among the findings:
-In the past year, a third of the companies surveyed experienced a serious cyber-incident — one that disrupted operations, impaired financials and damaged reputations — and most placed high odds on another one in the next 12 months.
-Many companies lack confidence in their ability to source talent and develop a cyber-savvy workforce.
-Executives cite the size of the financial and reputational risk as the most important reason for board oversight.
Consumers rely on businesses to keep their personal information safe. Too few of those businesses are actively protecting that data. Here’s what’s gone wrong, and how businesses should be responding. Full blog here: http://bit.ly/1Jtzym5
By 2020 more than 7 billion people will be communicating and performing transactions over the web on over 35 billion devices. So how can companies effectively create a digital identity that promises security, ease and comfort for its customers? This study, sponsored by Oracle, assesses the role identity plays in the digital economy. Visit hub: http://bit.ly/1LKqXfN
Consumer trust has become the new battleground for digital success. To win, organizations need to master the fundamentals of data ethics, manage the "give-to-get" ratio and solve the customer trust equation, our recent research reveals.
Big Data Alchemy: How can Banks Maximize the Value of their Customer Data?Capgemini
This document is a point of view on how banks can maximize the value of their customer data using big data analytics. While the volume of data has been increasing in recent years, many banks have not been able to profit from this growth. Several challenges hold them back. The PoV explores these challenges and suggests actions for banks in order to scale-up to the next level of customer data analytics.
European public and policy elite views of US tech companies
This presentation explores consumer attitudes to US tech companies in France, Germany, the UK and Brussels, how that interacts with media coverage, and what is driving the European regulatory agenda towards the internet and technology companies.
For more information please contact:
Chris Blundell: http://www.brunswickgroup.com/people/directory/chris-blundell/
Philippe Blanchard: http://www.brunswickgroup.com/people/directory/philippe-blanchard/
DamoDigital's first annual survey revealed interesting trends into how B2B marketers in healthcare are approaching, doing, and implementing content marketing, including:
-Improving engagement with clients and prospects
-Delivering quality content with limited team size
Download the report to access deeper insights into what is working in content marketing in healthcare. Find answers to other trends, tactics, and decisions taken by B2B content marketers in healthcare.
This report is a round-up of select healthcare sector updates from major IT services companies. The focus of the report is on M & A activity, customer wins, strategic initiatives, and leadership announcements.
The report covers IT services companies that have a strategic focus on healthcare, and includes select updates from large and mid-tier global firms with dedicated healthcare BU’s. The report also covers a handful of smaller firms that are focused on healthcare.
This report analyzes the Q1 2016 earnings and market updates of major tech services firms in healthcare. Th report highlights client wins, M & A, leadership changes ans strategic initiatives
while over 85% of 2B marketers are adopting content marketing strategies, less than a third of them believe that their content marketing strategies are effective. This paper examines why and provides some recommendations.
This report analyzes the most recent financials and market updates for five major IT services firms (Wipro, Infosys, TCS, Cognizant, and HCL - sometimes referred to as the WITCH group), along with their market announcements during the 2nd quarter of 2016. The report also contains market updates for the last quarter on a number of other companies with a healthcare focus.
Many large healthcare organizations have outsourced key aspects of their IT operations to offshore providers. Often, these contracts underperform to their expectations and need to be reviewed and restructured during the contract term. This case study discusses best practices in restructuring large IT outsourcing contracts.
Speciality Pharmacy: Neglect is not an option for employersTim Thomas
Tim Thomas, founder and managing director of Crystal Clear Rx, discusses how employers can rethink their role in Specialty Pharmacy. He shares advice on mitigating Speciality Rx by looking for proper dosing, appropriate use and evaluating cost plus pricing in AWP discounts.
Publishing catalogs is time consuming and complex. CatalognTime is software that cuts the job in half using clever automation techniques. In conjunction with InDesign and Quark XPress our software doubles productivity.
Our report will provide a look into the technology landscape of the future, including:
- Importance of AI in enabling innovation
- Catalysts of future innovations
- Top technology trends in 2023-2024
- Main benefits of AI adoption
- Steps to prepare for future disruptions.
Download your free copy now and implement the key findings to improve your business.
Most business, whether they realize it or not, are already connected to the IoT. Some though are more prepared than others. New survey defines how to get ahead in this evolution of technology. Find out more here: http://bit.ly/1RwVtfR
The Work Ahead for Healthcare Payers: Gaining a Foothold in the Digital Healt...Cognizant
Healthcare insurers need to continue applying intelligent automation and overcome skills gaps to realize expected digital gains, according to our recent research.
iHT2 Health IT Summit Boston 2013 – Scott Lundstrom, Group Vice President Presentation, IDC Health Insights "IT Strategies for an Uncertain Future - Embracing Change and Innovation"
Presentation "IT Strategies for an Uncertain Future - Embracing Change and Innovation"
The widespread changes demanded by reform continue to create angst and opportunities for healthcare providers. Quality, cost and compliance initiatives, changing business models, and new care delivery technologies are all demanding our attention. Uncertainty is high, but the call to action is strong, and there is tremendous pressure to show broadly based progress across the technology portfolio. How can IT and the business move forward on a common plan in these uncertain times? Leading organizations are already building a platform for the future. By focusing on reducing costs, improving quality, and supporting business innovation technology, significant progress can be made to support a broad range of possible post reform business models. By focusing on a core group of enabling technologies health organizations can become better prepared to survive in the post reform market. What are the core key enabling technologies required by any health organization in the future? Where should resource constrained organizations focus their attention?
To be updated is not enough for companies today. Organizations must be constantly watching also to the trends in order to predict and forecast the next steps for their business. The following document is a Executive Summary of the current situation but also of the more notable trends that will help to understand the basics of the Analytics Market
The Work Ahead: Moving Healthcare Organizations into the Digital AgeCognizant
For healthcare payers and providers, the digital revolution offers a powerful prescription for transforming an industry value chain in need of drastic modernization. In this installment of our Work Ahead research series, we look at the way forward to the future of work for healthcare.
IT that matters in the new machine age prioritizes cybersecurity, innovation, time-to-market and customers over cost-cutting, according to our latest study. Here’s what the future looks like for IT infrastructure, including our HEROES framework to guide you along the way.
4 Digital Health Trends Affecting Your Revenue CycleMeduit
The emerging digital trends impacting the healthcare industry are as varied as the new technologies being developed, but there are four trends that are having a more significant impact on the revenue cycle. Find out what they are in this Meduit Innovation Lab guide!
CompTIA projects global industry growth of 4.1 percent in 2017. The IT Industry Outlook 2017 identifies 12 trends – in technology, workforce and the IT channel – likely to impact the industry this year.
COVID-19 has increased the need for intelligent decisioning through AI, but ROI is not guaranteed. Here's how to accelerate AI outcomes, according to our recent study.
In early 2020, Geisinger Health launched a multi-year digital transformation program to transform patient and caregiver experiences. The program sought to harness best-in-class technology solutions and innovation from the digital health ecosystem, and also envisioned the transformation of IT infrastructure to support digital health experiences. When the pandemic struck in early 2020, Geisinger’s leadership reaffirmed their commitment to the digital transformation road map and the strategic technology investments required to accelerate the transformation. To implement the road map, Geisinger established a Digital Transformation Office (DTO) to oversee the implementation of the road map, provide centralized governance, and enable technology partner selection for key aspects of the proposed road map. With broad cross-functional involvement and collaboration, the DTO was able to accelerate the transformation journey, improve digital engagement, and deliver millions of dollars in benefits.
Learning objectives
1) Identify best practices and learnings from how a large integrated health system is driving a multi-year digital transformation roadmap
2) Discover how technology is enabling digital transformation at the front and back end of healthcare operations and best practices in technology strategy and technology partner selection
3) Recognize how centralized governance can accelerate transformation and maximize value from technology investments
CHIME LIVE Webinar: Digital Maturity in Health Systems – The DigiM Framework ...Damo Consulting Inc.
CHIME LIVE Webinar
Digital Maturity in Health Systems – The DigiM Framework and How to Use it with Sara Vaezy and Paddy Padmanabhan
Learn Objectives:
- Understanding digital maturity in health systems
- Applying an objective, structured assessment tool such as DigiM to evaluate digital maturity
- Developing a roadmap for accelerating technology-led transformation
Health systems have been on a digital transformation journey for the past few years. However, there is no structured framework to assess the maturity of health systems, specifically from a technology enablement standpoint. Damo Consulting’s DigiM framework addresses this gap with an online assessment tool that helps healthcare leaders benchmark themselves against their peers. The framework also assesses the relative maturity of the digital transformation vision against the execution of the strategy.
Using recently concluded research and data points from self-assessments by several health systems, this session will provide a roadmap for digital transformation leaders looking to take an objective view of their progress and prioritize their investments to meet their enterprise goals.
For queries, write to info@damoconsulting.net
DIGITAL TRANSFORMATION IN THE NEXT NORMAL: How consumerism, technology and th...Damo Consulting Inc.
What was assumed to be a transformation journey stretching over several years has now shrunk to a matter of months, and the pace of change is accelerating. Paddy Padmanabhan and Ed Marx, the authors of the first book published on healthcare digital transformation since the pandemic hit us, discuss 5 major themes in healthcare’s digital transformation, and what the next normal looks like.
They will present findings from recent research on how mid-tier systems must approach transformation.
1. How COVID-19 accelerated the timelines for transformation
2. Why health systems must go beyond just telehealth
3. Why digital leaders must develop enterprise roadmaps
4. How CIO’s can transform IT to support digital health
5. How technology decisions must deliver enterprise-level impact
How witch companies are actively acquiring to expand their digital and emergi...Damo Consulting Inc.
This infographic is based on the research conducted on M&A activities of global IT consulting firms looking to expand their healthcare footprints across the United States.
Our annual review of 11 publicly held global technology consulting firms indicates a soft Q4 in 2018, with HLS business growth dropping below overall company growth. HCL continued to be an exception, growing at an impressive 18.56% on a YoY basis, Wipro’s struggles with the HPS acquisition may be bottoming out. The HLS business could be headed for a breakout year in 2019. Find out about their financial performance, mergers and acquisitions, customer wins, strategic partnerships, new product initiatives and leadership announcements in this edition of the WITCH report.
Peter Rasmussen, MD, Medical Director for Distance Health at Cleveland Clinic and Paddy Padmanabhan, CEO Damo Consulting Inc. shared 'Digitally Transforming Patient and Caregiver Experiences' at HIMSS 2019 on Feb 15th at Session 309. The session described the key elements of an enterprise digital transformation strategy, Illustrated success in digital transformation with the Distance Health program (Cleveland Clinic’s Telehealth Program), and discussed the key learnings from the ongoing digital transformation at the Cleveland Clinic
Healthcare Digital Transformation - Outlook and recommendations for 2019Damo Consulting Inc.
In our inaugural review of healthcare’s digital transformation, we assess the current state of digital, analytics, and technology-led innovation in healthcare, and offer our recommendations to healthcare enterprises and technology solution providers.
Healthcare Digital Transformation - A primer for healthcare executives and te...Damo Consulting Inc.
The future of healthcare is in digitally reimagined experiences for patients and caregivers alike. Digitalization offers increased choice and convenience for patients, and improved outcomes for caregivers while reducing costs and workloads.
Our mid-year review of 11 publicly held global technology consulting firms indicates weak organic growth for most in the healthcare segment relative to their respective overall company growth rates. Find out about their financial performance, mergers and acquisitions, customer wins, strategic partnerships, new product initiatives and leadership announcements in this edition of the WITCH report.
Paddy Padmanabhan discusses the current healthcare ecosystem for the digital health startups: 'Forces driving healthcare transformation', 'Healthcare payment models', 'Focus areas and opportunities for the stakeholders', 'Investments', 'Vendor landscape' and 'Growth strategy'
This brochure explains Damo Consulting offerings for healthcare technology firms and enterprises to help them with market growth strategies, thought leadership content marketing, and healthcare market intelligence and research.
The WITCH Report: Healthcare IT Consulting Update (Annual Review 2017)Damo Consulting Inc.
Our second annual report on global technology consulting firms in the healthcare space tells us one thing: traditional technology consulting firms struggled in 2017 in the healthcare segment. Aspects covered in the WITCH Report include financial performance, mergers and acquisitions, customer wins, strategic partnerships, new product initiatives and leadership announcements.
This report is a round-up of healthcare sector updates from a select group of publicly held technology services companies. The focus of the report is on M&A activities, customer wins, partnerships, new product initiatives and leadership announcements. For consistency, timelines are referred to in calendar quarters, though the fiscal year periods are different for the companies covered here.
This quarter, we have included an analysis of the M&A transactions over the past year by the WITCH companies. The analysis provides some interesting insights into the valuation premiums paid and the impact on margins from the amortization of goodwill from these acquisitions.
There is also a listing of transactions announced by the major companies in our report since Jan 1, 2017, for those interested in competitor activity.
Thought leadership: winning the battle for attention in B2B technology marketingDamo Consulting Inc.
Thought leadership is the fastest growing spend category in content marketing today. Here are some best practices to get the most out of your investments in thought leadership marketing.
Overcoming Big Data Bottlenecks in Healthcare - a Predictive Analytics Case S...Damo Consulting Inc.
Implementing population health management in transitional care settings is challenging because of: 1) Data interoperability and other bottlenecks 2) complex workflows designed for reactive rather than proactive processes; and 3) difficulty in integrating them into clinical workflows
This presenattion discusses t a use case demonstrating a practical, real-world solution to these challenges.
Three audience takeaways from presentation:
1. Learn about the big data bottlenecks in healthcare
2. Learn how Sutter Health is using its E.H.R. data in a readmission risk predictive model;
3. See how those predictive models are integrated into clinical operations in improving care
Empowering ACOs: Leveraging Quality Management Tools for MIPS and BeyondHealth Catalyst
Join us as we delve into the crucial realm of quality reporting for MSSP (Medicare Shared Savings Program) Accountable Care Organizations (ACOs).
In this session, we will explore how a robust quality management solution can empower your organization to meet regulatory requirements and improve processes for MIPS reporting and internal quality programs. Learn how our MeasureAble application enables compliance and fosters continuous improvement.
Defecation
Normal defecation begins with movement in the left colon, moving stool toward the anus. When stool reaches the rectum, the distention causes relaxation of the internal sphincter and an awareness of the need to defecate. At the time of defecation, the external sphincter relaxes, and abdominal muscles contract, increasing intrarectal pressure and forcing the stool out
The Valsalva maneuver exerts pressure to expel faeces through a voluntary contraction of the abdominal muscles while maintaining forced expiration against a closed airway. Patients with cardiovascular disease, glaucoma, increased intracranial pressure, or a new surgical wound are at greater risk for cardiac dysrhythmias and elevated blood pressure with the Valsalva maneuver and need to avoid straining to pass the stool.
Normal defecation is painless, resulting in passage of soft, formed stool
CONSTIPATION
Constipation is a symptom, not a disease. Improper diet, reduced fluid intake, lack of exercise, and certain medications can cause constipation. For example, patients receiving opiates for pain after surgery often require a stool softener or laxative to prevent constipation. The signs of constipation include infrequent bowel movements (less than every 3 days), difficulty passing stools, excessive straining, inability to defecate at will, and hard feaces
IMPACTION
Fecal impaction results from unrelieved constipation. It is a collection of hardened feces wedged in the rectum that a person cannot expel. In cases of severe impaction the mass extends up into the sigmoid colon.
DIARRHEA
Diarrhea is an increase in the number of stools and the passage of liquid, unformed feces. It is associated with disorders affecting digestion, absorption, and secretion in the GI tract. Intestinal contents pass through the small and large intestine too quickly to allow for the usual absorption of fluid and nutrients. Irritation within the colon results in increased mucus secretion. As a result, feces become watery, and the patient is unable to control the urge to defecate. Normally an anal bag is safe and effective in long-term treatment of patients with fecal incontinence at home, in hospice, or in the hospital. Fecal incontinence is expensive and a potentially dangerous condition in terms of contamination and risk of skin ulceration
HEMORRHOIDS
Hemorrhoids are dilated, engorged veins in the lining of the rectum. They are either external or internal.
FLATULENCE
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HEALTHCARE IT SERVICES MARKET: THE OUTLOOK FOR 2017
1. HEALTHCARE IT SERVICES
MARKET: THE OUTLOOK FOR
2017
Email: info@damoconsulting.net
Website: www.damoconsulting.net
Address: Damo Consulting Inc,
One Lincoln Center, 18W140 Butterfield Road
Oakbrook Terrace Suite 1500 Oak Brook,
Illinois, 60181
Phone: (630) 613-7200
2. Paddy Padmanabhan
CEO, Damo Consulting Inc
Follow me @paddypadmanabha
The healthcare IT market is growing and will continue
to grow in 2017. Industry reports indicate that the
North American healthcare IT market is poised to
reach USD 104.3 billion by 2020, and 2017 is gearing
up to be one of the biggest years for healthcare
information technology.
cognitive computing, the IoT movement, cloud services, and process
automation. Venture capitalists have poured more than USD 4.5 billion
this year into digital health startups in the hope of finding the next Uber
or Airbnb that will disrupt the traditional business model of the
incumbents. In the technology vendor landscape, the rise of
non-traditional players such as Amazon Web Services is already
disrupting the status quo.
As the new Republican administration’s healthcare policy unfolds, there
will be uncertainty in the short term as the fate of the Affordable Care
Act (ACA) hangs in the balance. Regardless of how it plays out, the IT
function in healthcare organizations will be challenged to do more with
less, while driving innovation at the same time.
The healthcare sector is well into a digital
transformation. We see the rise of consumerism,
DIGITAL TRANSFORMATION, AUTOMATION,
COMPETITION DRIVING THE DEMAND
ENVIRONMENT IN 2017
2
Health insurance companies will have to carefully watch for policy
changes such as the removal of the individual mandate while waiting
for the outcome of pending mega-mergers between Anthem and
Cigna, and Aetna and Humana.
In the event of an ACA repeal or a large-scale exit of insurers from the
exchanges, healthcare providers could face an avalanche of uninsured
Americans showing up in ERs. Consolidation among providers will
nevertheless continue as they try to increase their negotiating power
with payers.
3. Pharma and medtech will benefit from the simplification of FDA
approval processes which will spur innovation. The medtech sector is
hoping for the removal of the medical device tax, which will provide
some relief and unlock resources for innovation and investments.
Healthcare IT is likely to get a boost from the passing of the 21st
Century Cures Act, specifically the increased focus on data
interoperability between electronic health record (EHR) systems. The
Act goes so far as to impose disclosure requirements on technology
vendors for enabling interoperability, and penalties for data blocking
practices. Improved interoperability will unlock data and unleash
innovation in research and population health management.
IT security will remain in the spotlight as data breaches and
ransomware incidents rise. CISOs will reign supreme.
2017 seems all set to be an exciting year. There has never been a better
time to be in healthcare IT.
Sincerely,
CEO, Damo Consulting Inc
paddy@damoconsulting.net
Dec 14, 2016
3
Paddy Padmanabhan
4. OUR FIRST ANNUAL SURVEY ON
THE OUTLOOK FOR HEALTHCARE IT
SERVICES IN 2017
There were 17 questions in the survey covering a range of
topics related to the demand environment, as well as the
companies’ approach in terms of planned investments and
perceived challenges
In November 2016, we ran a survey among healthcare IT
services providers to understand their view on the outlook
for 2017
We received 31 responses from executives across levels
4
Some of the questions provided multiple response options,
hence the percentages may not always add up to 100%
5. KEY TAKEAWAYS: THE OUTLOOK
FOR HEALTHCARE IT SERVICES
IN 2017
5
Over 90% of the respondents indicate
they will increase investments in
healthcare in 2017
Despite the increased investments, more
than half expect only a modest growth of
20% in healthcare revenues in 2017
The top three areas for growth are digital
transformation, analytics, and cloud
The outcome of the presidential election is
by far the biggest concern for the
macro-level demand environment, followed
by concerns about IT spend levels
Cyber security and data privacy concerns
will be the biggest obstacles for topline
growth for healthcare IT spend, along with
a reduction in IT spend
Pricing pressure (64.5%) and rise of
non-traditional players such as AWS
(58.06%) are the key factors that will impact
the competitive healthcare environment in
2017While customer referrals are seen as the
best source of leads, technology vendors
are looking to increase their efforts in
“influencer marketing” (64.5%) by growing
analyst relations and investing in research
partnerships. They are also looking to do
more “content marketing” (51.6%)
Deal conversion (35.5%) and demand
generation (35.5%) appear to be the biggest
challenges in achieving growth objectives in
the healthcare IT
The primary decision maker for IT services
continues to be the CIO
6. WHICH OF THE FOLLOWING DO YOU SEE AS THE
HIGHEST GROWTH AREAS IN HEALTHCARE
IN THE NEXT THREE YEARS?
6
0%
10%
20%
30%
40%
50%
60%
70%
80% 77.4%
58.1%
32.2%
12.9% 9.7%
DIGITAL HEALTH TRANSFORMATION
PROGRAMS
CLOUD IT OPERATIONS
OUTSOURCING
OTHERS
The top three areas of growth are digital transformation (77.4%), big data
analytics (58.1%), and cloud (32.2%). The pessimistic outlook on traditional
outsourcing may be due to the impact of automation and the shift toward
cloud.
7. CYBER SECURITY
AND DATA
PRIVACY
CONCERNS
IT SPEND
REDUCTION
AUTOMATION CLOUD
MIGRATION
OTHER
WHAT ARE THE BIGGEST
HEADWINDS (OBSTACLES) FOR TOPLINE
GROWTH FOR HEALTHCARE IT SPEND?
7
0%
10%
20%
30%
40%
50%
60%
70%
80%
71%
35.5%
29%
26%
13%
Cyber security and data privacy concerns were the primary obstacles to topline
growth for the majority of respondents (71%). IT spend reduction was a
significant concern as well, reflecting budgetary pressures. Automation and
cloud appear to be concerns because of their expected impact on traditional IT
services business.
9. DIGITAL
HEALTH
CLOUD OTHERTRANSFORMATION
PROGRAMS
IT OPERATIONS
OUTSOURCING
IN YOUR OPINION, WHICH OF THE FOLLOWING
AREAS ARE THE BIGGEST DRIVERS OF TOP LINE GROWTH
FOR VENDORS IN THE HEALTHCARE TECHNOLOGY MARKET?
9
The biggest drivers of top line growth for vendors in the healthcare technology
market are “digital health” (58.06%) followed by “transformation programs”
(48.39%). IT operations outsourcing continues to be a significant driver of the
top line, along with cloud.
0
10
20
30
40
50
60 58.06%
48.39%
29% 29%
3%
10. WHAT IS THE GROWTH
FORECAST FOR YOUR COMPANY IN
THE HEALTHCARE SECTOR IN 2017?
10
Despite a commitment to increase investment in healthcare, more than half the
respondents (51.6%) anticipated a conservative increase in growth of 20% in
2017, with a third (32.3%) expecting flat or marginal growth.
GROW 50%
OR MORE
16.13%
FLAT OR MARGINAL
GROWTH
GROW 20% OR
MORE
32.3%
HEALTHCARE
51.6%
11. HOW WILL YOUR COMPANY'S OVERALL
INVESTMENT IN THE HEALTHCARE PRACTICE
CHANGE OVER THE NEXT 18 MONTHS?
11
Survey respondents appear to be optimistic about healthcare with over 90% of
the respondents indicating that they are likely to increase investment in the
healthcare practice, and over 38% indicating they will “significantly” increase
investments.
51.6%
38.7%
9.7%
0%
10%
20%
30%
40%
50%
60%
INCREASE
SOMEWHAT
INCREASE
SIGNIFICANTLY
REMAINS THE
SAME
12. PRICING
PRESESSURE
WHAT WILL IMPACT THE COMPETITIVE
ENVIRONMENT IN 2017?
12
Pricing pressure (64.5%) is the top issue that will impact the competitive
environment for healthcare IT services in 2017. The rise of cloud computing is
reflected in the concern around non-traditional players such as AWS.
64.5%
58.06%
32.25%
6.5%
0%
10%
20%
30%
40%
50%
60%
70%
80%
OTHERSRISE OF
NON-TRADITIONAL
PLAYERS
(EG. AMAZON WEB
SERVICES)
CONSOLIDATION
AMONG
SERVICE
PROVIDERS
13. DIGITAL ANALYTICS CLOUD mHEALTH OTHER
WHICH OF THE FOLLOWING ARE GOING TO BE THE
FOCUS AREAS FOR YOUR COMPANY IN 2017?
13
As digital and analytics continue to be the highest growth areas in healthcare
and play a greater role in healthcare delivery, it is not surprising that digital
(77.4%) followed by analytics (74.2%) will be the most important focus areas for
most healthcare companies in 2017.
0%
10%
20%
30%
40%
50%
60%
70%
80%
77.4%
74.2%
38.7%
32.3%
6.5%
14. WHAT IS YOUR BIGGEST CHALLENGE IN ACHIEVING
YOUR GROWTH OBJECTIVES IN HEALTHCARE?
14
Despite a commitment to increase investment in healthcare, more than half the
respondents (51.6%) anticipated a conservative increase in growth of 20% in
2017, with a third (32.3%) expecting flat or marginal growth.
DEAL
CONVERSION
BRAND VISIBILITY
AND REACH
35.5%
29%
DEMAND
GENERATION
35.5%
15. WHAT HAS BEEN THE BEST SOURCE OF LEADS
FOR YOU IN THE LAST 2-3 YEARS?
15
Customer referrals was the best source of leads (48.4%) followed by Influencers
and analysts (32.3%). The increased investment in influencer marketing in the
earlier response reflects the growing influence of the analyst community as a
source of leads.
48.4%
CUSTOMER
REFERRALS
INFLUENCERS
AND
ANALYSTS
EVENTS OTHERS
32.3%
9.7% 9.7%
0
10%
20%
30%
40%
50%
16. WHAT DO YOU PLAN TO DO
DIFFERENTLY THIS YEAR?
16
Most healthcare IT executives are looking to increase their efforts in “Influencer
marketing” (64.5%) by growing analyst relations and investing in research
partnerships. A substantial number of respondents are also looking to do more
“content marketing” (51.6%).
MORE
EVENTS
MORE FIELD SALES
PERSONNEL
MORE INFLUENCER
MARKETING
MORE CONTENT
MARKETING
MORE CONTENT
MARKETING
64.5%
25.8%
51.6%
22.6%
3.2%
17. 1 MILLION OR LESS > 1 MILLION 250K OR LESS > 5 MILLION
WHAT WAS THE AVERAGE TICKET SIZE OF A
HEALTHCARE TRANSACTION IN 2016?
17
Almost half of the respondents (48.4%) stated that the average ticket size of a
healthcare transaction in 2016 was $1 million or less .
48.4%
29%
13%
9.7%
0%
10%
20%
30%
40%
50%
18. ARE THERE ANY OTHER COMMENTS OR THOUGHTS
THAT YOU HAVE ABOUT HOW THE HEALTHCARE
TECHNOLOGY MARKET IS GOING TO
CHANGE IN 2017?
18
The new administration’s healthcare policy, especially the repeal of the ACA,
and the fate of pending mega-mergers, especially in the payer space, appear
to be some of the major concerns.
I think with the elections that
just occurred the ACA act is in
jeopardy and that the HC
landscape may change
drastically
Change in
Obamacare, M&A
between payers,
individual busi-
ness
01
02 03
Changes to ACA from
the new
administration could
have a significant
impact.
19. RESPONDENT PROFILES: N=31
19
MORE THAN
500 MILLION
22.06% 101-500
MILLION
1-50
MILLION
51-100
MILLION 3.2%
WHAT IS THE OVERALL REVENUE OF YOUR
COMPANY IN USD?
WHAT IS THE REVENUE FROM YOUR
HEALTHCARE PORTFOLIO?
MORE THAN 500
MILLION
16.13%< 10
MILLION
3.22%
51-100
MILLION 25.8% 11-50
MILLION
PLEASE INDICATE YOUR POSITION IN YOUR COMPANY
TECHNOLOGY/
OPERATIONS
35.5%
22.06%HEAD OF HEALTHCARE
BUSINESS
16.13%
CEO/HEAD
OF SBU
38.7%
MARKETING /
SALES
3.2%OTHER
More than half the respondents (58.06%) were from companies with an
overall revenue of more than $500 million. For more than half the
respondents (54.83%)the revenue from the healthcare portfolio was more
than $100 million.
16.13% 58.6%
58.6%
20. 20
16.13%
ABOUT DAMO CONSULTING
Founding principal has over 18 years in healthcare IT, including
leadership stints in Accenture, Wipro, and silicon valley startups
Founded in 2012, Damo Consulting is a technology and
management consulting firm based in Chicago, focused on
healthcare sector
We bring thought leadership and deep market knowledge
with an in-house research team, ongoing publications in
industry journals, and speaking engagements at leading
industry conferences
We provide technology sourcing & growth strategy advisory,
digital marketing and content solutions, research and market
intelligence services
Email: info@damoconsulting.net
Website: www.damoconsulting.net
Address: Damo Consulting Inc,
One Lincoln Center, 18W140 Butterfield Road
Oakbrook Terrace Suite 1500 Oak Brook,
Illinois, 60181
Phone: (630) 613-7200