Presentation at the Faculty of Public Health annual conference 2016

1. Quality Education for a Healthier Scotland
Health Literacy in Scotland
Making it Easy
Lindsey Murphy
Senior Knowledge Manager -
Health Literacy

2. Quality Education for a Healthier Scotland
Health literacy in
Scotland
“Health literacy is about people having
enough knowledge, understanding,
skills and confidence to use health
information, to be active partners in
their care, and to navigate health and
social care systems”
(Scottish Government, 2014)

3. Quality Education for a Healthier Scotland
Policy Context
• Chief Medical Officer’s Annual Report ‘Realistic
Medicine’ (Scottish Gov, 2016)
• Making it Easy: national health literacy action plan
(Scottish Gov, 2014)
• 2020 Vision (Scottish Gov, 2011)
• Gaun Yersel’ (ALLIANCE, 2011)
• Patients Rights (Scotland) Act 2011
• The Healthcare Quality Strategy for Scotland
(Scottish Gov, 2010)
• Health Promoting Health Service
• Health inequalities

4. Quality Education for a Healthier Scotland
Scottish Actions
• Building workforce capability for health
literacy
• Development of the Health Literacy Place
website as the go to place for health
literacy information and support
• Establish a national demonstrator site
• Test and spread health literacy innovations

5. Quality Education for a Healthier Scotland
The Health
Literacy Place
• Officially launched in October 2015
• Provides:
– News/blogs/events
– Tools and techniques
– Learning and development
– Evidence
– Resources
• People Connect

6. Quality Education for a Healthier Scotland
Building workforce
capability
• Awareness raising
• Train the trainers
• E learning
• Staff conferences and events
• Resource development
• Supporters network

7. Quality Education for a Healthier Scotland
Developing an
outcomes framework
Making it Easy: health
literacy action plan for
Scotland
Senior Knowledge
Manager – Health
Literacy
Health Literacy Groups
and Stakeholders
Health & Social Care Staff
Budget
IT expertise and support
Implementation of
activities relating to
actions contained within
the health literacy action
plan
Development of training,
resources and materials to
raise awareness and build
workforce capability
Campaigns and training
Development and
implementation of a
website and supporting
digital tools
Health Literacy Awareness
Raising sessions delivered
Awareness raising and
promotional materials
Supporting information and
materials
Health Literacy Supporter
Network
The Health Literacy Place
Website
Digital tools to connect and
share knowledge
Inputs OutputsActivities

8. Quality Education for a Healthier Scotland
Outcomes framework
continued
Health Literacy
Awareness Raising
sessions delivered
Awareness raising and
promotional materials
Supporting information
and materials
Health Literacy
Supporter Network
The Health Literacy
Place Website
Digital tools to connect
and share knowledge
Increased understanding
of importance of health
literacy
Increased awareness of
tools and resources that
are available
Increased confidence in
using tools and
resources
Health literacy
supporters skilled in
sharing knowledge
Managers understand
the importance of
health literacy
Staff implement
techniques such
as teach back
and other tools
in practice
Staff share
knowledge with
others
Increased
engagement with
The Health
Literacy Place
website
Growing
supporters
network and
people using
digital tools
Widespread
application of
health literacy
tools and
techniques
Sharing of
experience and
spread of
health literacy
innovation and
practice
Improved
health and
experience for
patients
Outputs MT OutcomeST Outcome LT Outcome

9. Quality Education for a Healthier Scotland
End year report
• Train the trainer delivered to 28 delegates
• Awareness raising delivered to 28 delegates
• Supporter network of 31 local supporters
• Health literacy campaign activities
• Twitter account with growing engagement
• Input to various conferences and events
• Stakeholder feedback on programme outcomes
• Increased use of Health Literacy Place

10. Quality Education for a Healthier Scotland
Website use

11. Quality Education for a Healthier Scotland
What’s next?
• Continuing to develop and engage people in the
Health Literacy Place and making use of social
media
• Focusing efforts on local areas with lower
engagement
• Working with public health colleagues to explore
health literacy opportunities in public health
• Improving partnership working and engagement in
health literacy agenda to improve sustainability

12. Quality Education for a Healthier Scotland
Contact
Lindsey Murphy
Senior Knowledge Manager – Health
Literacy
NHS Education for Scotland
Tel: 0141 531 2677
Email: lindsey.murphy@nes.scot.nhs.uk
www.healthliteracyplace.org.uk
Twitter: @healthlitplace