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The Role of Technology in Transforming Primary Care


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A presentation by Dr. Arvind Madan for eHealth Week 2016.

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The Role of Technology in Transforming Primary Care

  1. 1. The Role of Technology in Transforming Primary Care Dr Arvind Madan Director of Primary Care, NHS England
  2. 2. Key Challenges Primary Care An ageing population Increasingly complex patient diagnoses Slower that required growth in number of healthcare professionals Variations in outcomes Changing user expectations
  3. 3. The Story so Far 49 percent of patients go online for health information 1 in 20 of 1.2 trillion Google searches are health-related The NHS Choice website receives 50 million visits a month
  4. 4. Key Policy Drivers
  5. 5. What could Digital Transformation mean to GP Practices? 120 80 4 percent of patients could have avoided contact with the practice if self-care support had been available 6 percent of appointments could have been dealt with by practice staff other than the GP
  6. 6. Current GP Services Offered Online Online Appointment Booking 98.7 percent of practices offer the option to book appointments online. 8.4 million patients have signed up to online appointment booking. 12 percent of all appointments are available online. Online Repeat Prescriptions 97.4 percent of practices offer repeat prescriptions online 8.2 million patients signed up to the service 4 percent of all repeat prescriptions requested online Online Access to Records 92 percent of practices offer patients online access to their Detailed Care Record
  7. 7. Digital Basics for GP Practices Access to patient data at the point of care Interoperability to allow data sharing between health and care professionals Patient empowerment through the use of endorsed apps and other digital tools
  8. 8. The Vision for Primary Care Enable patients through signposting and remote management to help them prevent ill-health through self care Increased practice efficiencies through a wide choice of innovative technology that supports new ways of working Access to data and tools that enable providers to evaluate, measure and improve episodes of care and services Support and guidance for professionals to help them make best use of technology and connect with each other
  9. 9. Better use of technology for practices • Increase in revenue funding to Clinical Commissioning Groups (CCGs) • Data Quality Training • Information Governance and cyber security • Increased uptake of Patients Online • Increasing online self-care and tackling digital exclusion • Development of 111 Online • Wi-Fi in GP practices for staff and patients • Mobile access to records • Apps library on to support clinicians and patients • Telephone and e-consultation tools • Remote care of long-term conditions and Telehealth • Paperless 2020, for example through EPR, EPS, GP2GP, e- discharges • Summary Care Record and record sharing across practices and services • Advice and guidance support services • Improved data extraction and payment system • Digital Maturity Index and buying framework for CCGs
  10. 10. Digital Primary Care Supporting General Practice – The Vision I can signpost and remotely manage my patients and help them prevent ill-health through self-care Enabling you to offer digital services to your patients which allow them to take ownership of their own care Enable patients with long-term conditions to be remotely managed through sharing of personal health care data Technology that builds confidence to support empowering your patients to take advantage of the digital tools and apps on offer and signpost to the right services I can work efficiently and make sure my patients are seen by the right professional Supporting new ways of working through online access to professionals and reducing bureaucracy through linking digital workflow and task management Making real-time digital records available inside and outside the practice Educating and supporting you to make the best use of technology Seamlessly linking health professionals and digital records I can evaluate the quality of service that I provide to my patients Providing access to the right data and tools to enable you to capacity plan and measure the service demands based on patient need Analyse data and intelligence to allow you to make service improvements and modifications I can access support to improve my digital skills and services Support services available to accelerate and adopt new ways of working Online clinical communication network available to provide practical advice and guidance Simple payment systems