This document outlines the assignments for an entire course (HCS 131) on communication in healthcare. It includes weekly summaries, memos, presentations, and other written assignments on topics like verbal and nonverbal communication, conflict management, teamwork, consumer relations, and effective communication in the workplace. The course takes 5 weeks to complete and aims to improve students' knowledge and skills for communication both within healthcare organizations and with patients.

1. HCS 131 Entire Course
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HCS 131 Week 1 E-mail to Coworker
HCS 131 Week 1 Skills Summary
HCS 131 Week 1 Weekly Summary
HCS 131 Week 2 Employee Memo
HCS 131 Week 2 Technology Worksheet
HCS 131 Week 2 Weekly Summary
HCS 131 Week 3 HR Memo
HCS 131 Week 3 Conflict Presentation
HCS 131 Week 3 Weekly Summary
HCS 131 Week 4 Consumer Relations Bulletin
HCS 131 Week 4 Teamwork Speech
HCS 131 Week 4 Weekly Summary
HCS 131 Week 5 Employee Relations Memo
HCS 131 Week 5 Course Presentation
HCS 131 Week 5 Weekly Summary

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HCS 131 Week 1 E-mail to Coworker
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HCS 131 Week 1 E-mail to Coworker
You work in a health care office. Your new coworker has never worked
in an office environment. She asks you to give her some insight into
workplace communication.
Write a 350 -700 word e-mail to her, in which you do the following:
Explain the major components of communication in the workplace.
Include types of communication she will experience while working in a
professional environment.
Explain the role perception plays in communication in the workplace.
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HCS 131 Week 1 Skills Summary

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HCS 131 Week 1 Skills Summary
Your company’s leaders are considering sending you as a representative
to a conference with a large international attendance. The leaders want
to make sure you handle the task appropriately, so they have asked you
to provide them with a summary of your cross-cultural communication
knowledge and skills.
Write a 700- to 1,050 word e-mail to leadership, in which you do the
following:
Identify principles of cross-cultural communication.
Identify barriers to cross-cultural communication.
Provide examples of how to properly address barriers.
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HCS 131 Week 1 Weekly Summary
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HCS 131 Week 1 Weekly Summary

4. Write a 350- to 700-word summary of what you learned this week.
Reflect on the following questions:
What ideas, readings, discussions, or activities stood out to you? Why?
What had the greatest effect on you?
What were you surprised about?
What can you use in your daily life?
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HCS 131 Week 2 Communication Scenario Part 2
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As the meeting drew to a close, it was clear that the members still did
not agree on the marketing plan addressed. Robert in particular is
frustrated by the end of the meeting and tells the group that they can just
work it out on their own. The group leader asked that the other members
create their own marketing plan to bring back to the group at a later date.
Write a 350- to 525-word paper that discusses important collaborative
skills and the significance of effective communication when working in
groups. Include the following:
· Describe collaborative skills you would use to create a more positive
atmosphere.

5. · Explain the importance of effective communication and the drawbacks
of ineffective communication used in this scenario.
o Consider the email and face-to-face meeting.
· Explain the role active listening could have played in this scenario.
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HCS 131 Week 2 Employee Memo
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HCS 131 Week 2 Employee Memo
Imagine you are a supervisor in a health care office and you want to
address this topic with your employees.
Write a 350- to 700-word memo to your employees in which you do the
following:
Describe the principles of verbal and nonverbal communication.
Provide examples of how verbal and nonverbal communication can
improve relationships in the workplace
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6. HCS 131 Week 2 Importance of Communication Part 1
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Note: It is important to complete this assignment prior to working on the
Importance of Communication Part 2.
Read the scenario provided.
Write a 350- to 525-word paper that discusses the principles of
communication presented in the scenario.
· Describe verbal and nonverbal cues from the scenario.
· Based on the description of each group member, speculate as to how
well this group will collaborate.
· How can verbal and nonverbal communication be perceived as
defensive?
o How can this affect relationships in the work place?
Submit your assignment to the University of Phoenix Center for Writing
Excellence Plagiarism Checker Turnitin® and WritePoint® powered by
Grammarly®.
Include the originality report from Turinitin® and the screenshot from
WritePoint® with your assignment.
To take a screenshot, follow these directions:

7. 1. Press Alt + Print Screen on your computer keyboard to create a
screenshot.
2. Open a blank Microsoft® Word document.
3. Press Ctrl + V on your keyboard to paste the screenshot into the
document.
4. Save the document to your computer, and submit the document to
your instructor.
Cite at least 1 peer-reviewed, scholarly, or similar reference.
Format your assignment according to APA guidelines.
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HCS 131 Week 2 Technology Worksheet
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HCS 131 Week 2 Technology Worksheet
Complete the Technology Worksheet. Identify at least five different
forms of technology that have affected communication in the workplace.
Include a 100- to 150-word description of the effects technology has had
on communication, as well as how it has affected communication in
health care.

8. Technology Worksheet
Use the following table to identify at least five different forms of
technology that have affected communication in the workplace. Include
a 100- to 150-word description of the effects each form of technology
has had on communication and, more specifically, communication in
health care.
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HCS 131 Week 2 Weekly Summary
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HCS 131 Week 2 Weekly Summary
Write a 350- to 700-word summary of what you learned this week.
Reflect on the following questions:
What ideas, readings, discussions, or activities stood out to you? Why?
What had the greatest effect on you?
What were you surprised about?
What can you use in your daily life?
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9. HCS 131 Week 3 Conflict management style (Emma and
Isabella)
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Read the following scenario:
Emma and Isabella attend the front office at an urgent care facility. They
have worked together for over five years and enjoy collaborating on
projects. Their manager has asked them to collaborate by creating a team
training for effective communication in the workplace. Emma and
Isabella will be responsible for creating and delivering the training to the
staff at the facility. Emma feels that it is important to provide hands-on
learning while Isabella feels lecture would be the most appropriate
format for this team. Emma defends her point by saying that her sister
has been a teacher for 10 years, and she has proven that hands-on
learning will increase the engagement and likelihood of remembering
the training material. Isabella feels that Emma does not account for her
10 years of experience in the medical office and voices her disgust with
Emma and her lack of appreciation for her experience. Isabella storms
off and leaves Emma to finish the work.
Emma approaches the manager and complains that she has been left to
complete the training because Isabella refuses to talk or work with her.
Write a 265- to 350-word paper that includes the following:
· Describe the type of conflict illustrated in the scenario.

10. · Identify strategies the manager could use to resolve the conflict
between Emma and Isabella to create a supportive climate again.
· Explain how the defensive climate created by the conflict will affect
the workplace relationship between Emma and Isabella.
o Discuss the impact it could have on the other clinic staff and the
consumers who use the clinic.
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HCS 131 Week 3 Conflict Presentation
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HCS 131 Week 3 Conflict Presentation
You have been asked to create an informal training for your coworkers
regarding dealing with conflict.
Prepare a 7- to 10-slide Microsoft®
PowerPoint®
presentation in which
you do the following:
Describe different types of conflict.
Identify strategies for conflict management.
Include detailed speaker notes.

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HCS 131 Week 3 HR Memo
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HCS 131 Week 2 Weekly Summary
Write a 350- to 700-word summary of what you learned this week.
Reflect on the following questions:
What ideas, readings, discussions, or activities stood out to you? Why?
What had the greatest effect on you?
What were you surprised about?
What can you use in your daily life?
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HCS 131 Week 3 Weekly Summary
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12. HCS 131 Week 3 Weekly Summary
Write a 350- to 700-word summary of what you learned this week.
Reflect on the following questions:
What ideas, readings, discussions, or activities stood out to you? Why?
What had the greatest effect on you?
What were you surprised about?
What can you use in your daily life?
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HCS 131 Week 4 Consumer Relations Bulletin
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HCS 131 Week 4 Consumer Relations Bulletin
Create a motivational bulletin of 350 to 700 words that could be posted
throughout your workplace, directed to employees, emphasizing
effective consumer relations. Include the following:
The importance of effective consumer relations
Strategies for effective consumer relations

13. Note. Be creative.
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HCS 131 Week 4 Effective Consumer Relations
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You are working as a manager in a local hospital. You received some
patient satisfaction survey data, and you were asked to review the data
and consider the impact on consumer relations.
Review the Patient Satisfaction Survey.
Answer the prompts provided based on the Patient Satisfaction Survey
Data.
Note: Remember to use the resources in the Center for Writing
Excellence, Turnitin®, and WritePoint®.
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HCS 131 Week 4 Teamwork Speech

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HCS 131 Week 4 Teamwork Speech
Leadership has decided to create a new team, making you the manager.
Write a short speech, of 350 to 700 words, to give to your new team at
your first team meeting.
Include the following:
Explain the importance of teamwork in the workplace.
Identify strategies for effective team communication
Identify strategies for effective team collaboration.
Include at least two references.
Format your paper consistent with APA guidelines.
Click the Assignment Files tab to submit your assignment.
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HCS 131 Week 4 Weekly Summary
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15. HCS 131 Week 4 Weekly Summary
Write a 350- to 700-word summary of what you learned this week.
Reflect on the following questions:
What ideas, readings, discussions, or activities stood out to you? Why?
What had the greatest effect on you?
What were you surprised about?
What can you use in your daily life?
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HCS 131 Week 5 Course Presentation
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HCS 131 Week 5 Course Presentation
Imagine that leadership in your health care company required you to
take this course for professional development. They now want you to
present to them what you have learned.
Create a 10- to 15-slide presentation outlining what you learned from
the course. Include the following:
Important concepts from each week

16. Best practices for workplace communication
Examples of how you can apply best practices
Include at least two outside sources.
Include detailed speaker notes.
Format your presentation consistent with APA guidelines.
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HCS 131 Week 5 Employee Relations Memo
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HCS 131 Week 5 Employee Relations Memo
Your team from Week Four is doing well, but the team dynamic has
caused some minor conflicts between two of its members.
Write a 350- to 700-word memo to your employees explaining the
importance of positive employee relations.
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HCS 131 Week 5 Weekly Summary

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HCS 131 Week 5 Weekly Summary
Write a 350- to 700-word summary of what you learned this week.
Reflect on the following questions:
What ideas, readings, discussions, or activities stood out to you? Why?
What had the greatest effect on you?
What were you surprised about?
What can you use in your daily life?
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