Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-nomad-fehlerbehebung-fur-dummies/ Die Anzahl der Systeme, mit denen sich IT und Support befassen müssen, wächst immer schneller, während die Zahl der Mitarbeiter:innen in diesen Abteilungen nicht Schritt halten kann. Soll heißen: Es bleibt immer weniger Zeit für einzelne Systeme (wie Notes), und neuere Mitarbeiter:innen sind oft auch nicht mit den HCL-Produkten vertraut. Nehmen Sie am 18. April an dem Webinar von Marc Thomas teil, der seine über 20-jährige Erfahrung mit der Fehlerbehebung bei HCL-Produkten in ein einzigartiges Webinar einfließen lässt. Egal ob Sie grad neu in der HCL-Welt angekommen sind, oder zu den erfahrenen Administrator:innen zählen: Hier bekommen Sie den entscheidenden Vorsprung. Profitieren Sie von echten Fällen, die uns in der Praxis begegnet sind und lernen Sie wie Sie mit gängigen Situationen rasch und reibungslos umgehen können bzw. was zu tun ist, wenn Sie das Problem nicht selbst lösen können. Dabei gehen wir besonders auf die folgenden Themen ein - Lernen Sie, was zu tun ist, wenn mit Notes oder Nomad etwas schiefläuft, und wie Sie das Problem isolieren und/oder reproduzieren können. - Erfahren Sie, wo Sie Informationen finden (Logs, NSDs, etc.), leicht einsammeln und dann interpretieren können. - Verkürzen Sie den Weg bis zur Problembehebung beim HCL-Support, indem Sie von Anfang an die richtigen Informationen zur Hand haben.

1. Upgrade Your Time
HCL Notes und Nomad
Troubleshooting für Dummies
18. April, 2023

2. Marc Thomas
Senior Solution Architect
marc.thomas@panagenda.com
Host & Speaker
Xaver Benz
Head of Marketing and Training
xaver.benz@panagenda.com

3. Before We Start
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4. Agenda
 Overview of availableClients
 Where to find the troubleshooting/logfiles
 Analysis
 Bonus: FREE MarvelClientSupport Helper

5. Upgrade Your Time
Overview of available clients

6. Overview of available Clients
Product Windows MacOS Browsers
(Chrome,
Edge, Firefox)
iOS Android
Notes Basic
Notes Standard
Notes Admin / Designer
Nomad (mobile)
Nomad Web
MarvelClient
Current version
.
.
12.0.2 FP1
12.0.2 FP1
12.0.2 FP1
1.0.29 (iOS) , 1.0.40 (Android)
1.0.7
12.0.62 (Windows, iOS, Android,
Browsers), 12.0.63 (MacOS)

7. ➢ Available on
https://hclsoftware.flexnetoperations.com/
➢ HCL Support Article
https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0104362
➢ HCL FixList
https://ds_infolib.hcltechsw.com/ldd/fixlist.nsf
➢ System Requirements
https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0101491
HCL Notes 12.0.2 FP1 is available since April 17th, 2023

8. 1. Windows
Notes Basic + Notes Standard + Notes Admin/Designer (+MarvelClient)
2. macOS
Notes Standard (+MarvelClient)
3. iOS/Android
Nomad (mobile) (+MarvelClient)
4. Browsers (Chrome, Edge & Firefox)
HCL Nomad Web (+MarvelClient)
Virtual packages

9. Upgrade Your Time
Where to find the troubleshooting/log files

10. ➢ Notes Basic (MultiUser default)
%localAppData%HCLNotesDataIBM_TECHNICAL_SUPPORT
%localAppData%HCLNotesDatanotes.ini
➢ Notes Standard (MultiUser default)
%localAppData%HCLNotesDataIBM_TECHNICAL_SUPPORT
%localAppData%HCLNotesDataworkspacelogs
%localAppData%HCLNotesDatanotes.ini
➢ Notes Admin/Designer (SingleUser default → 64-Bit)
C:Program FilesHCLNotesDataIBM_TECHNICAL_SUPPORT
C:Program FilesHCLNotesDataworkspacelogs
C:Program FilesHCLNotesnotes.ini
➢ MarvelClient (Essentials OR Licensed)
%LocalAppData%panagendapmc OR marvel
Troubleshooting/log files – 1. Windows

11. ➢ Notes Standard
~/Library/ApplicationSupport/HCL Notes Data/IBM_TECHNICAL_SUPPORT
~/Library/ApplicationSupport/HCL Notes Data/Expeditor/Applications/logs
~/Library/Preferences/NotesPreferences → notes.ini file
➢ MarvelClient (Essentials OR Licensed)
~/Library/ApplicationSupport/panagendapmc OR marvel
Troubleshooting/log files – 2. macOS

12. ➢ Nomad (mobile)
Troubleshooting/log files – 3. iOS/Android

13. ➢ Chrome, Edge & Firefox (non-mobile)
Troubleshooting/log files – 4. Browsers

14. ➢ What if you can’t use “Generate Problem Report” (issue during start-up) ?
Troubleshooting/log files – 4. Browsers (cont.)

15. ➢ What if you can’t use “Generate Problem Report” (issue during start-up) ?
Troubleshooting/log files – 4. Browsers (cont.)

16. ➢ What if you can’t use “Generate Problem Report” (issue during start-up) ?
Troubleshooting/log files – 4. Browsers (cont.)

17. ➢ By the way: This issue is already fixed with Nomad Web 1.0.7
Troubleshooting/log files – 4. Browsers (cont.)

18. OPFS Explorer is a Chrome DevTools extension that allows you to explore the Origin
Private File System (OPFS) of a web application.
https://tinyurl.com/OPFSExplorer
OPFS Explorer – Browser plugin

19. Upgrade Your Time
Analysis

20. What‘s inside the Troubleshooting/log files?
➢ Notes.ini

21. What‘s inside the Troubleshooting/log files?
➢ Have you ever heard about the “Notes.ini Playbook”?
SCAN ME

22. What‘s inside the Troubleshooting/log files?
➢ IBM_TECHNICAL_SUPPORT → healthy

23. What‘s inside the Troubleshooting/log files?
➢ IBM_TECHNICAL_SUPPORT
− Before your run an NSD, check the available options in “DataHelpnsddoc.html” on
your Notes Admin/Designer client
− To get a better understanding, the C-API Documentation is importantto be able to
read and understand NSD’s better – see here:
https://github.com/HCL-TECH-SOFTWARE/domino-c-api-docs

24. What‘s inside the Troubleshooting/log files?
➢ IBM_TECHNICAL_SUPPORT

25. What‘s inside the Troubleshooting/log files?
➢ IBM_TECHNICAL_SUPPORT
− If you ever have the need to manually run an NSD on macOS – followthe steps below:
For Notes 12.0.x
1. Command → /bin/bash"/Applications/HCL Notes.app/Contents/Resources/Support/nsd.sh“
2. Finder→ ~/Library/ApplicationSupport/HCLNotes Data/IBM Technical Support
Hint:
If you need to force a shutdown of the Notes processes with the NSD command,add <space> -kill after
nsd.shin the command line. Do this after running the full NSD (without -kill).
Source:
https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0080556

26. What‘s inside the Troubleshooting/log files?
➢ Workspacelogs → healthy

27. What‘s inside the Troubleshooting/log files?
➢ Workspacelogs

28. What‘s inside the Troubleshooting/log files?
➢ panagendapmc OR marvel

29. What‘s inside the Troubleshooting/log files?
➢ panagendapmc OR marvel

30. What‘s inside the Troubleshooting/log files?
➢ panagendapmc OR marvel → log.xml

31. What‘s inside the Troubleshooting/log files?
➢ panagendapmc OR marvel

32. Upgrade Your Time
Bonus:
FREE MarvelClient Support Helper

33. MarvelClient Support Helper for Windows - FREE

34. SupportHelper
FREE
SCAN ME

35. Your Feedback Matters to Us
DANKE!
DANKE!
Q & A

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