Here are some of the most common HB Naturals FAQ that my team members and prospects ask me.

1. HB Naturals FAQ
Frequently Asked
Questions Training
Chuck Holmes
Independent Affiliate
http://www.hbnpowerline.com/626316

3. Frequently
Asked
Questions
(FAQs)

4. # 1 Do We Get Paid On Our Own Orders?
• No, you do not get paid on your own
personal purchase.
• However, you can have more than one
account per household.
• What I suggest you do is have your spouse
or significant other open an account as well.
• Order your basic 25, 50 or 100 PV order on
your account and then order any additional
products you want or need on your spouse's
account.
• By doing that, you could earn commissions
on those purchases.

5. # 2 Can We Have More Than
One Account per Household?
Yes. If each person is 18-years of
age or older, and has their own
SSN or TAX ID, you can have more
than one account per household.

6. # 3 Do I Have to
Order Something
to be Qualified for
Commissions?
• No. You can earn retail commissions without
ordering. Retail sales pay 50% commissions,
which are paid instantly.
• You can also get paid on WHOLESALE customers
you personally refer. You would earn 20% of
their PV in commissions in fast start bonuses
during their first 90-days in the business.
• After that, 100% of their orders are placed in
the binary tree and you would need to be
binary qualified (Executive) to earn
commissions on them.
• For the other five parts of the compensation
plan (we get paid 7 ways) you would need to
place an order.

7. # 4 How Do We Earn Money?
• We only get paid when products are purchased. We
do not get paid to recruit people. You could recruit
1,000 people, but if no one orders the products, no
one would get paid.
• You should do a combination of retailing and
recruiting, not just one or the other. Retailing will
pay you an immediate 50% profit. Make it your goal
to maintain 2 to 10 retail customers at all times.
• Wholesale orders will pay you 20 to 30 percent
during their first 90-days in the business. After that,
their volume is put in your binary.
• You can also earn overrides from your team's
purchases and sales. Finally, we get paid based upon
the PV or CV, not the sales price (more on that in a
minute).

8. # 5 Which Leg Should I Put
People Into?
• HB Naturals utilizes a binary compensation plan
• This means you have two teams: a left team and a right team
• Everyone you personally refer must be placed either on your left
or right team
• You only want to place people on your outside left or outside
right leg, never on the inside
• Ultimately, you will have to place people you enroll in BOTH legs
• When you are just starting out, your goal is to go Executive
quickly: the first two people who order 25 PV or more, place one
on the left and one on the right (that will make you an Executive)
• After you hit Executive, make sure you ALWAYS have at least
one active personally enrolled person on the left AND right, so
you stay binary qualified
• Assuming you are an Executive, place people in the leg with the
least amount of volume
• I strive to do a 4:1 ratio; for every 5 people I enroll I personally
put 4 people in the smaller leg and one in the bigger leg

9. # 6 What is the Holding Tank & How Do I Empty It?
• By default, when someone takes a free tour and
creates a free wholesale account, they are placed in
your holding tank (unless you turned it off). Think of a
holding tank like a baseball dugout.
• Players sit in the dugout until the coach assigns them a
position. You empty your holding tank by following the
instructional video in the HBN Training.
• Just login to your back office. In the dashboard, click on
MY TEAM and then PLACEMENT HOLD. From there it is
self-explanatory.

10. # 7 How Soon Should I Move
People Out of My Holding Tank?
• In my opinion, you should move people
out of your holding tank within an hour
or two after enrolling them. The longer
you keep someone in your holding
tank, the more you penalize them. By
moving someone out of your holding
tank quickly, it allows others to put
people under your new person.
• By default, the holding tank
automatically empties after the person
has been in there 7-days. If you do not
assign them a position, they will be put
in your leg with the least amount of
volume. Do not wait for this to happen.
Move people immediately.
• Also, you want to make sure your
holding tank is EMPTY every Thursday
night by 11:59 pm PST, so no one
misses out on any matrix commissions.

11. # 8 What’s the Benefit of Ordering 25, 50 or 100 PV?
25 PSV
• qualifies your account as active
• qualifies you to earn 25 cents on
every 50 PV order in your matrix,
regardless of who put them there
or on what leg they are placed in
• qualifies you to earn the 20%
Customer Sales Bonus
• qualifies you to earn 4% Binary
Team Cycle Bonuses (as long as
you are an Executive or higher)
50 PV
• qualifies your account as active
• qualifies you to earn 20% fast start
bonus
• qualifies you to earn the $1.00
Matrix Bonus on every 50-point
order below you regardless of
who placed them there or on
what leg they are placed
• qualifies you to earn 8% Binary
Team Cycle Bonuses (as long as
you are an Executive or higher)
100 PV
• qualifies your account as active
• qualifies you to earn 20% fast start
bonus
• qualifies you to earn the STAR Bonus
• qualifies you to earn 12% Binary Team
Cycle Bonuses
• qualifies you to earn Binary Team
Cycle Match Bonuses
• qualifies you to earn Rank
Advancement Bonuses
• if on auto-ship, allows you to earn 10
free $25 gift cards with every order

12. # 9 What is the Difference
Between CV and PGV?
• All products have a point value assigned
to them. For most products it is a 1:1
ratio. In other words, a $50 product
would have a 50 CV value.
• CV is point value.
• CV is commissionable volume. During
people's first 90-days in the business,
50% of their PV is put in the binary.
After 90-days, 100 PV is put in the
binary.
• PGV stands for Personal Group Volume.
This is the volume of the people you
referred, the people they referred and
the people they referred, etc. Your PGV
will never be more than your total
volume.

13. # 10 What is
Auto-Ship and
Do I Have to
Do it?
• Auto-ship is not required at any time.
• There are benefits of being on auto-ship such as a 5% discount
on each order.
• 100 PV auto-ships get 10 free $25 gift cards every time their
order is processed.
• You can edit or cancel your auto-ship at any time.

14. # 11 What is the Member Rewards Program?
• This is a program designed to reward people for being loyal customers. It is optional and is used to earn free
products, as a reward for being on auto-delivery.
• Your points can be used like cash to receive additional FREE Heart & Body Naturals products of your choice.
• Beginning with your first order, and then with future Auto-Delivery orders, you receive 5% of the
Commissionable Volume as MRP product points. The percentage received increases by 5% every 3 months until
after 16-months you could be receiving 30% in MRP product points on qualifying Auto-Delivery orders.
• The longer you participate in our optional monthly Auto-Delivery program, the more product points you receive.
• No limit to the amount of points you can receive.
• No limit to the amount of points you can redeem.
• No restrictions on the products that can be purchased with points.
• Member Rewards Program (MRP) points have no cash value and are non-transferable.
• Member Rewards Program (MRP) point redemption orders have no Commissionable Volume (CV)
• Member Rewards Program (MRP) point redemption orders do not count towards active status or earning
qualification purposes.

15. # 12 Does the Binary Volume Empty
Out Every Month?
• If you remain active with at least 25 PSV
every 30 days, the sales volume in your
organization will continue to accumulate
until you are eligible to earn
commissions.
• It's like a savings account that keeps on
accumulating.

16. # 13 How Does the Fast Start Bonus
Work?
• Earn 20% Fast Start Bonus on all wholesale orders
placed by your personally enrolled members during
their first 90-days.
• You can qualify to earn 3% on 2nd generation members
by hitting Executive.
• You can qualify to earn 3% on 2nd generation members
and 2% on 3rd generation members by hitting Bronze.
• Only applies during their first 90-days, after that, no
more Fast Start Bonuses (instead all goes in binary tree).
• By purchasing one of the value packs and maintaining a
100 PV auto-ship you can earn 30% Fast Start Bonuses
instead of 20%.
• While you are eligible for Fast Start Bonuses, 50% of
their PV gets placed in binary tree, after 90-days 100% is
placed in binary tree.

17. # 14 How Does the Gift Card Program Work?
• When you purchase Heart & Body Naturals gift cards, you will receive a virtual gift
card code.
• You can text it, email it, or post a free $25.00 Gift Card offer on Social Media sites
like Facebook.
• Give a $25 Gift Card code to your family, friends, neighbors, or coworkers and
they can redeem it when they make their first Heart & Body Naturals purchase of
25 product points or more.
• Limit of one per household.
• If you want to buy gift cards, here is the cost:
(1) $25.00 - 25 CV
(5) $50.00 - 50 CV
(10) $100.00 - 100 CV
(20) $125.00 - 125 CV
• You can also receive (12) free Gift Cards when you purchase one of our incredible,
money-saving Value Packs!
• Note: Gift Cards are non-refundable.

18. # 15 What
Countries Do
You Ship to?
HB Naturals ships pretty much
worldwide.
For a complete list, visit:
https://hbn.zendesk.com/hc/en-
us/articles/360022261251-What-
Countries-Do-You-Ship-To-

19. # 16 How much is shipping?
• HB Naturals charges
flat rate shipping.
Their shipping rates
are listed below:
$5.99 US Flat Rate
$12.99 International
*** These rates are as
of June 2019 and are
subject to change.

20. # 17 Is There a Money-Back
Guarantee on Purchases?
Yes, all products
come with a 60-
day money back
guarantee.

21. Questions
What are your questions?

22. Join My Team
Chuck Holmes
Independent Affiliate
Top Recruiter & Producer
(352) 503-4816 EST
chuck@onlinemlmcommunity.com
http://www.hbnpowerline.com/626316