The document provides guidance on effectively communicating change initiatives to promote solution success. It discusses establishing a communications framework that defines the marketing approach, communication activities and principles. It emphasizes starting with an explanation of why change is needed and what the future vision is. The document also outlines best practices for communication planning, including defining audiences, channels, branding and avoiding common pitfalls. Finally, it discusses publicizing achievements by tailoring messages to stakeholders and using metrics and savings data in communication dashboards.
I have an excellent referral for a proficient Program Manager and Business Analyst with over 20 years of international experience with companies like Centurylink and British Telecom. She has worked on both Agile and Waterfall methodology supporting multi-million dollar projects for process improvement, new launch, cost reduction, digitization of customer experience, integration, quick wins. She is PMP certified and has completed the pre-requisite training for CBAP, soon to appear for the certificate exam. She has Permanent Residency of Canada and willing to relocate for the right job opportunity.
When tasked with developing a presentation for a webinar or virtual meeting, most of us default to creating a PowerPoint deck that we’ll use as the visual element. But what if you weren’t limited to this medium? What if you could add other visual components to capture your audience?
Learn how to take your webinars to the next level and engage your audience!
Building a Project Management Information System for the State of Hawai'iInnovative-e
Learn how Innovative-e helped the State of Hawai'i streamline and standardize various PM-related tasks to realize greater business value from their PM investments.
Teams with the right balance of business-ready competencies and technical skills can achieve significant outcomes, improve margins, and stay sane. Examine how customers have found success with the BMC SAFE methodology and how IT management is rethinking the critical importance of investing in skills development. This presentation will answer the following questions: How can IT leverage information and technology for competitive advantage using a four-phase transformation methodology? What are the strategic IT competencies required and how can you assess, measure, and identify gaps? What is safe about BMC SAFE? What practical steps do you need to take to improve the IT competencies and skills of your team and the end users you support?
I have an excellent referral for a proficient Program Manager and Business Analyst with over 20 years of international experience with companies like Centurylink and British Telecom. She has worked on both Agile and Waterfall methodology supporting multi-million dollar projects for process improvement, new launch, cost reduction, digitization of customer experience, integration, quick wins. She is PMP certified and has completed the pre-requisite training for CBAP, soon to appear for the certificate exam. She has Permanent Residency of Canada and willing to relocate for the right job opportunity.
When tasked with developing a presentation for a webinar or virtual meeting, most of us default to creating a PowerPoint deck that we’ll use as the visual element. But what if you weren’t limited to this medium? What if you could add other visual components to capture your audience?
Learn how to take your webinars to the next level and engage your audience!
Building a Project Management Information System for the State of Hawai'iInnovative-e
Learn how Innovative-e helped the State of Hawai'i streamline and standardize various PM-related tasks to realize greater business value from their PM investments.
Teams with the right balance of business-ready competencies and technical skills can achieve significant outcomes, improve margins, and stay sane. Examine how customers have found success with the BMC SAFE methodology and how IT management is rethinking the critical importance of investing in skills development. This presentation will answer the following questions: How can IT leverage information and technology for competitive advantage using a four-phase transformation methodology? What are the strategic IT competencies required and how can you assess, measure, and identify gaps? What is safe about BMC SAFE? What practical steps do you need to take to improve the IT competencies and skills of your team and the end users you support?
Senior-level IT executive with demonstrated skills and strengths developing and implementing strategic and tactical IT project and service delivery solutions; build and deliver strategic value through the effective design, management and implementation of software, hardware and service management initiatives that are positioned for growth, best in class and leading edge.
InfoTrends' view on customer communications management trendsScriptura Engage
Customer Communications Management (CCM) is subject to changing market conditions driven by digitalization, the Internet, a rich choice of media types, and changing regulations. Under these market conditions, organizations are advised to take a closer look into their customer communications practices.
Nevertheless, in-depth research by InfoTrends revealed that most organizations struggle with getting CCM to work. This document discusses the challenges associated with this and presents a grow path for CCM to help organizations improve their customer communications, reduce the cost associated with these communications, and to deepen their customer relationships.
IT Service Catalog: 5 Steps to Prepare Your Organization for Successful Servi...Evergreen Systems
Few Organizations have deep experience in planning for a successful Service Catalog project. Questions abound:
"What are the best practices? How will we measure success? What roles & responsibilities will we have? What are the customer & executive expectations...and how do we address them? What options do we have for getting started? Can we start simply and grow as we learn?"
Successful Service Catalog projects are dramatically different than many other IT projects. Please join Don Casson, CEO of Evergreen as he answers these questions and explains the 5 steps to prepare your team for success with your IT Service Catalog project.
Jeff Benedict, ITSM Practice Leader, will demo our constantly evolving view of a very advanced Employee Self-Service Catalog & Portal, built on ServiceNow technologies.
Webinar recording with demo available at http://content.evergreensys.com/it-service-catalog-project-steps-prepare-organization
Collaborating in Context - NexJ SystemsSymphony.com
Learn how leading global financial services firms integrate Symphony's communications platform with enterprise customer relationship management (CRM) tools to keep collaboration centered around customers, accounts, and deals.
The WLS value proposition is:
-Extensive IT business experience and capability
-Demonstrated IT risk and compliance delivery
-Proven commercial experience with practical perspectives
-Low overhead compared to larger service providers results in a more competitive service
-Flexibility in service provision to reflect your business budgetary and resource requirements
Senior-level IT executive with demonstrated skills and strengths developing and implementing strategic and tactical IT project and service delivery solutions; build and deliver strategic value through the effective design, management and implementation of software, hardware and service management initiatives that are positioned for growth, best in class and leading edge.
InfoTrends' view on customer communications management trendsScriptura Engage
Customer Communications Management (CCM) is subject to changing market conditions driven by digitalization, the Internet, a rich choice of media types, and changing regulations. Under these market conditions, organizations are advised to take a closer look into their customer communications practices.
Nevertheless, in-depth research by InfoTrends revealed that most organizations struggle with getting CCM to work. This document discusses the challenges associated with this and presents a grow path for CCM to help organizations improve their customer communications, reduce the cost associated with these communications, and to deepen their customer relationships.
IT Service Catalog: 5 Steps to Prepare Your Organization for Successful Servi...Evergreen Systems
Few Organizations have deep experience in planning for a successful Service Catalog project. Questions abound:
"What are the best practices? How will we measure success? What roles & responsibilities will we have? What are the customer & executive expectations...and how do we address them? What options do we have for getting started? Can we start simply and grow as we learn?"
Successful Service Catalog projects are dramatically different than many other IT projects. Please join Don Casson, CEO of Evergreen as he answers these questions and explains the 5 steps to prepare your team for success with your IT Service Catalog project.
Jeff Benedict, ITSM Practice Leader, will demo our constantly evolving view of a very advanced Employee Self-Service Catalog & Portal, built on ServiceNow technologies.
Webinar recording with demo available at http://content.evergreensys.com/it-service-catalog-project-steps-prepare-organization
Collaborating in Context - NexJ SystemsSymphony.com
Learn how leading global financial services firms integrate Symphony's communications platform with enterprise customer relationship management (CRM) tools to keep collaboration centered around customers, accounts, and deals.
The WLS value proposition is:
-Extensive IT business experience and capability
-Demonstrated IT risk and compliance delivery
-Proven commercial experience with practical perspectives
-Low overhead compared to larger service providers results in a more competitive service
-Flexibility in service provision to reflect your business budgetary and resource requirements
This Digital Transformation Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 3,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization.
This Powerpoint presentation is only a small preview of our Toolkit.
You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com
Employee engagement is a top priority for today’s leaders. In this slide deck, discover how Workday enables you to design and deploy customized, branded notifications both in the Workday system and through email to elevate your enterprise communications at scale.
Flip the Switch On Continuous DeliveryBMC Software
Read insight from13 industry leaders of how adopting automation and implementing Continuous Delivery (CD) within the production schedule, DevOps teams can release higher quality software more quickly. Learn more about how to flip the switch to Continuous Delivery in our latest ebook: http://www.bmc.com/forms/jobs-as-code-continuous-delivery-devops-ebook.html?cid=sc-DBA_DevOps_Innov_FC_SC_Top_Rank_DevOps_eBook-ND-03-f-05252017&cc=sc&elqcid=3082&sfcid=70114000002L2gB&emid=3153
Remedyforce helps General Dynamics meet ever-changing user needsBMC Software
This TechValidate Case Study shows how General Dynamics chose Remedyforce cloud service management over ServiceNow. It explains how chose Remedyforce, what ITIL features they use (Self Service
Service Catalog / Service Requests, Knowledge Management, Incident Management, Dashboards and reporting
Configuration Management (CMDB), )and the benefits they received.
This TechValidate Case Study shows how Tribal Education chose Remedyforce cloud service management over ServiceNow. It explains how Tribal Education chose Remedyforce, the importance of being native to the Salesforce platform, what ITIL features they use (Self Service, Service Catalog / Service Requests, Knowledge Management, Incident Management, Dashboards and reporting, Configuration Management (CMDB), )and the benefits they received.
Are you ready to launch a digital workplace initiative at your organization? Learn from top thought leaders across HR, IT, and Operations on how to accelerate employee engagement and productivity. Download our full eBook to learn more about the process, technology, and cultural shifts necessary for achieving greater employee productivity and engagement.
How Will Your Cloud Strategy Impact Your Cyber Strategy?BMC Software
Digital transformation initiatives are forcing organizations to rethink their cybersecurity strategies. BMC and Forbes Insights conducted a security survey among more than 300 C-level executives around the globe to examine today’s biggest cybersecurity threats and new security models being pursued to fill the gaps.
The Power of Monitoring Studio in TrueSightBMC Software
With TrueSight and Monitoring Studio you can incorporate just about any data – including the weather – in to TrueSight Operations Management and correlate the data to events! The weather can have a big impact on the stability of your IT Infrastructure and now you don’t have to worry about turning to your local weather app for the latest update from Mother Nature. With Truesight + Monitoring studio you can track any data you’d like, even when the next heat wave may be a threat to your data center.
MasterCard Optimizes Big Data Management with BMC High Speed Utilities for DB2® BMC Software
Global payment industry leader MasterCard operates the world’s fastest payment processing network, employing 11,300 people. Kate Kavanaugh, senior data engineer at MasterCard, explains how her team implemented BMC High Speed Utilities for DB2 to effectively handle the increasing amounts of data for her IBM® DB2® environment. High Speed Utilities for DB2 with Next Generation Technology handles a wide range of data management tasks more efficiently without taxing DB2 resources. In addition, the utilities offer full availability, even while performing maintenance reorganization. To learn more about High Speed Utilities for DB2, please visit http://www.bmc.com/it-solutions/high-speed-utilities-db2.html.
About BMC
BMC is a global leader in innovative software solutions that help businesses transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond. BMC digital IT transforms 82% of the Fortune 500 and serves more than 10,000 customers worldwide. Learn more at www.bmc.com.
Digital Transformation Playbook: Guide to Unleashing Exponential GrowthBMC Software
BMC, the global leader in IT solutions for the digital enterprise, has teamed with PSFK, one of the world’s leading think tanks, to develop The Digital Transformation Playbook. This guide provides key insights and actionable steps for business executives and public sector organizations to follow as they seek to enhance customer experiences, processes, and business models through digital transformation. To download a complimentary copy of The Digital Transformation Playbook, visit http://www.bmc.com/playbook.
Salesforce Lightning Process Builder IS the next-generation workflow toolBMC Software
Providing added flexibility and more power, combining what would have been multiple workflow rules into a SINGLE process. Salesforce Lightning Process Builder is a point and click graphical interface that provides a canvas for administrators to quickly and easily create workflow that used to require complex Apex coding. It has opened the door for administrators to design straightforward workflow that can create and/or update related records, including child records.
Remedyforce Localization and TranslationBMC Software
Remedyforce Service Management and Help Desk on the Salesforce App Cloud platform can be customized to specific languages, translated. Remedyforce can also be customized to assign translators to languages, create translations for customizations you’ve made to your Salesforce organization, and override labels and translations from managed packages. Everything from custom picklist values to custom fields can be translated so your global users can use all of Salesforce in their language.
This presentation will help you with making Remedyforce your own, from changing field labels, to changing the tiles for Self Service, there is a lot of power behind the Translation Workbench within Salesforce.
Salesforce and Remedyforce ISV Tech Talk: Pushing New Versions of your AppBMC Software
BMC Remedyforce was asked to present at Dreamforce 2015 on our seamless upgrades to thousands of users using the Salesforce App Cloud Push mechanism. Remedyforce is seen as a leader in the IT Service Management and Help Desk SaaS markets. Remedyforce help desk and service management is built on Salesforce and integrates with Service Cloud and other Salesforce App Cloud and AppExchange apps. Learn more: http://www.bmc.com/remedyforce
Data Migration for Remedyforce SaaS Help Desk and High-Speed Digital Service ...BMC Software
Today we will be looking at migrating data into Remedyforce- a SaaS help desk solution in the cloud. Remedyforce is built on Salesforce App Cloud for IT Service Management. We will consider The movement of data from an existing IT service management or help desk system (legacy or prior) to a new high-speed IT service management that is built on the Salesforce App Cloud. You can deliver better more thorough digital services if you migrate the right data over.
Data Segregation for Remedyforce SaaS Help Desk and High-Speed Digital Servic...BMC Software
Today we will be looking at record level data segregation for a SaaS help desk solution in the cloud- Remedyforce. Remedyforce is built on Salesforce App Cloud for IT Service Management. This functionality will allow us to filter access at the record level. As it pertains to Remedyforce, this means who can see which help desk tickets and more importantly: Who can edit said help desk and service management tickets.
How to Manage MLC Costs to Optimize the MainframeBMC Software
Monthly license charge (MLC) costs are rising, budgets are being squeezed, and requirements for digital business services are exploding. Learn how to overcome the cost management challenges, and take the pain out of your mainframe.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.