SlideShare a Scribd company logo
Harrari!LAKE TAHOE
May 11, 2010
Mr. Phil Goodman
Genergraphics, Inc.
1905 Diamond Street, Suite B
San Marcos, CA 92078
Dear Phil,
Since we have been using Genergraphics at Harrah's & Harvey's Lake Tahoe, it has helped increase
sales to meeting planners. I have gained invaluable insights on the need to better understand and
communicate with the mix of generations. This has prompted us to develop group programming and
advertising to the various generations without alienating one from the other.
That being said I felt compelled to relate to you several initiatives that we continue to incorporate and
develop into true application. These programs demonstrate the value of taking the process and applying it
to the many disciplines within the travel industry in order to better communicate effectively.
First of all we incorporate a generational message within the many components of our promotional and
advertising messages. Not to negate the Boomer as a primary generation of group planners but it is
critical at this juncture that we address the Gen-X and Gen-Y generations as they are the up and coming
planners within our industry. By taking the same message within our ads or promotions we deliberately
slant the communication to all of the generational groups. We have had many positive responses from
our clients recognizing our efforts.
Additionally we have incorporated Genergraphics into the sales and hotel operational process.
Consideration has been given to every aspect of a clients programming based on generational mindsets
and lifestyles of the companies' delegates. Sales Managers work with planners on all aspects of a
groups mix and discern how to develop a comprehensive meeting, food and beverage and activities
program that will engage all generations.
We are now bridging Genergraphics into every aspect of our Group Sales and advertising process
realizing that by understanding the mindset, attitudes and lifestyles of the various generations we will be
able to attract, communicate effectively and execute viable programs that truly understands the needs of
all generations.
I am looking forward to learning about your new social media and generational training programs next
month in the Reno and Lake Tahoe seminars.
Most/Sincerely,
Ijt
Stephen P. Lowe
Director of Sales
Harrah's & Harveys Lake Tahoe
Post Office Box 128, Lake Tahoe, Nevada 89449 • 775/588-2411 • 1-800-235-6358 • www.harrahs.com

More Related Content

What's hot

MYRTLE COLE letter Shawn McClendon November 2015
MYRTLE COLE letter Shawn McClendon November 2015MYRTLE COLE letter Shawn McClendon November 2015
MYRTLE COLE letter Shawn McClendon November 2015
Shawn McClondon
 
Candlelight compro
Candlelight comproCandlelight compro
Candlelight compro
Rafael Jeffry Sani
 
PR Firm
PR FirmPR Firm
PR Firm
Trainercomm
 
Inspired marketing brochure 2016
Inspired marketing brochure 2016Inspired marketing brochure 2016
Inspired marketing brochure 2016
Paige Donahoe
 
Scaramanga marketing brochure
Scaramanga marketing brochureScaramanga marketing brochure
Scaramanga marketing brochure
Claire Scaramanga (MBA)
 
LiquifiedCreative_IdeaBook-revised-121415
LiquifiedCreative_IdeaBook-revised-121415LiquifiedCreative_IdeaBook-revised-121415
LiquifiedCreative_IdeaBook-revised-121415
James Czajkowski
 
TTaylor resume 05-01-16
TTaylor resume 05-01-16TTaylor resume 05-01-16
TTaylor resume 05-01-16
Theresa Taylor
 
Carlos Campuzano
Carlos CampuzanoCarlos Campuzano
Carlos Campuzano
carlos campuzano
 
Pakin.m
Pakin.mPakin.m
Pakin.m
Marc Pakin
 
David Richard LinkedIn
David Richard LinkedInDavid Richard LinkedIn
David Richard LinkedIn
David Richard
 
B carr resume
B carr resume B carr resume
CLIA presentation
CLIA presentationCLIA presentation
CLIA presentation
Hubert de la Vega
 
Laura Granzella LinkedIn Profile
Laura Granzella LinkedIn ProfileLaura Granzella LinkedIn Profile
Laura Granzella LinkedIn Profile
Laura Granzella-Gardali
 
Rocky Mountain Marketing
Rocky Mountain MarketingRocky Mountain Marketing
Rocky Mountain Marketing
liljennie
 
Candlelight communication company profile 2011
Candlelight communication company profile 2011Candlelight communication company profile 2011
Candlelight communication company profile 2011
Rafael Jeffry Sani
 
Imagine Executive Summary
Imagine Executive SummaryImagine Executive Summary
Imagine Executive Summary
Imagine
 

What's hot (16)

MYRTLE COLE letter Shawn McClendon November 2015
MYRTLE COLE letter Shawn McClendon November 2015MYRTLE COLE letter Shawn McClendon November 2015
MYRTLE COLE letter Shawn McClendon November 2015
 
Candlelight compro
Candlelight comproCandlelight compro
Candlelight compro
 
PR Firm
PR FirmPR Firm
PR Firm
 
Inspired marketing brochure 2016
Inspired marketing brochure 2016Inspired marketing brochure 2016
Inspired marketing brochure 2016
 
Scaramanga marketing brochure
Scaramanga marketing brochureScaramanga marketing brochure
Scaramanga marketing brochure
 
LiquifiedCreative_IdeaBook-revised-121415
LiquifiedCreative_IdeaBook-revised-121415LiquifiedCreative_IdeaBook-revised-121415
LiquifiedCreative_IdeaBook-revised-121415
 
TTaylor resume 05-01-16
TTaylor resume 05-01-16TTaylor resume 05-01-16
TTaylor resume 05-01-16
 
Carlos Campuzano
Carlos CampuzanoCarlos Campuzano
Carlos Campuzano
 
Pakin.m
Pakin.mPakin.m
Pakin.m
 
David Richard LinkedIn
David Richard LinkedInDavid Richard LinkedIn
David Richard LinkedIn
 
B carr resume
B carr resume B carr resume
B carr resume
 
CLIA presentation
CLIA presentationCLIA presentation
CLIA presentation
 
Laura Granzella LinkedIn Profile
Laura Granzella LinkedIn ProfileLaura Granzella LinkedIn Profile
Laura Granzella LinkedIn Profile
 
Rocky Mountain Marketing
Rocky Mountain MarketingRocky Mountain Marketing
Rocky Mountain Marketing
 
Candlelight communication company profile 2011
Candlelight communication company profile 2011Candlelight communication company profile 2011
Candlelight communication company profile 2011
 
Imagine Executive Summary
Imagine Executive SummaryImagine Executive Summary
Imagine Executive Summary
 

Similar to Harrah's GEN Letter 5-11-10

resume january 2016
resume january 2016resume january 2016
resume january 2016
Leslee Rogers [LION]
 
BrandTango_Capabilities_JR
BrandTango_Capabilities_JRBrandTango_Capabilities_JR
BrandTango_Capabilities_JR
Joe Russoniello
 
2009 Thoughts & 2010 Advice
2009 Thoughts & 2010 Advice2009 Thoughts & 2010 Advice
2009 Thoughts & 2010 Advice
penastwbc
 
resume:Beyond
resume:Beyondresume:Beyond
resume:Beyond
MONICA BARACH
 
Jason Fizet Resume August 2016
Jason Fizet Resume August 2016Jason Fizet Resume August 2016
Jason Fizet Resume August 2016
Jason Fizet
 
Dennis Caicedo - Cover & Resume
Dennis Caicedo - Cover & Resume Dennis Caicedo - Cover & Resume
Dennis Caicedo - Cover & Resume
Solucion Inc
 
The Media Pro Profile June 2015 (Reduced Size)
The Media Pro Profile June 2015 (Reduced Size)The Media Pro Profile June 2015 (Reduced Size)
The Media Pro Profile June 2015 (Reduced Size)
Jill Hammergren
 
Hmd51909
Hmd51909Hmd51909
Hmd51909
Al Delino
 
MY RESUME
MY RESUMEMY RESUME
Danjimenezcv2015 new
Danjimenezcv2015 newDanjimenezcv2015 new
Danjimenezcv2015 new
Daniel A. Jimenez
 
Hmd51909
Hmd51909Hmd51909
Hmd51909
aldelino09
 
IMC 636 Capstone
IMC 636 CapstoneIMC 636 Capstone
IMC 636 Capstone
Stephanie Marchant
 
Integrated Marketing Plan
Integrated Marketing Plan Integrated Marketing Plan
Integrated Marketing Plan
Rachel Persica Groves
 
hooRAE Client Report
hooRAE Client ReporthooRAE Client Report
hooRAE Client Report
Connie Chen
 
How to master the 8 challenges of international marketing
How to master the 8 challenges of international marketingHow to master the 8 challenges of international marketing
How to master the 8 challenges of international marketing
Duffy Agency
 
How To Use Social Media To Sell
How To Use Social Media To SellHow To Use Social Media To Sell
How To Use Social Media To Sell
Harrison Blum
 
Victor P Errante
Victor P ErranteVictor P Errante
Victor P Errante
guest8c6a4f
 
Larry Harrison Resume 2B1
Larry Harrison Resume 2B1Larry Harrison Resume 2B1
Larry Harrison Resume 2B1
Larry L. Harrison
 
Robert salerno resume 2016
Robert salerno resume 2016Robert salerno resume 2016
Robert salerno resume 2016
Robert A. Salerno
 
Robert Salerno: Marketing/Public Relations
Robert Salerno: Marketing/Public RelationsRobert Salerno: Marketing/Public Relations
Robert Salerno: Marketing/Public Relations
Robert A. Salerno
 

Similar to Harrah's GEN Letter 5-11-10 (20)

resume january 2016
resume january 2016resume january 2016
resume january 2016
 
BrandTango_Capabilities_JR
BrandTango_Capabilities_JRBrandTango_Capabilities_JR
BrandTango_Capabilities_JR
 
2009 Thoughts & 2010 Advice
2009 Thoughts & 2010 Advice2009 Thoughts & 2010 Advice
2009 Thoughts & 2010 Advice
 
resume:Beyond
resume:Beyondresume:Beyond
resume:Beyond
 
Jason Fizet Resume August 2016
Jason Fizet Resume August 2016Jason Fizet Resume August 2016
Jason Fizet Resume August 2016
 
Dennis Caicedo - Cover & Resume
Dennis Caicedo - Cover & Resume Dennis Caicedo - Cover & Resume
Dennis Caicedo - Cover & Resume
 
The Media Pro Profile June 2015 (Reduced Size)
The Media Pro Profile June 2015 (Reduced Size)The Media Pro Profile June 2015 (Reduced Size)
The Media Pro Profile June 2015 (Reduced Size)
 
Hmd51909
Hmd51909Hmd51909
Hmd51909
 
MY RESUME
MY RESUMEMY RESUME
MY RESUME
 
Danjimenezcv2015 new
Danjimenezcv2015 newDanjimenezcv2015 new
Danjimenezcv2015 new
 
Hmd51909
Hmd51909Hmd51909
Hmd51909
 
IMC 636 Capstone
IMC 636 CapstoneIMC 636 Capstone
IMC 636 Capstone
 
Integrated Marketing Plan
Integrated Marketing Plan Integrated Marketing Plan
Integrated Marketing Plan
 
hooRAE Client Report
hooRAE Client ReporthooRAE Client Report
hooRAE Client Report
 
How to master the 8 challenges of international marketing
How to master the 8 challenges of international marketingHow to master the 8 challenges of international marketing
How to master the 8 challenges of international marketing
 
How To Use Social Media To Sell
How To Use Social Media To SellHow To Use Social Media To Sell
How To Use Social Media To Sell
 
Victor P Errante
Victor P ErranteVictor P Errante
Victor P Errante
 
Larry Harrison Resume 2B1
Larry Harrison Resume 2B1Larry Harrison Resume 2B1
Larry Harrison Resume 2B1
 
Robert salerno resume 2016
Robert salerno resume 2016Robert salerno resume 2016
Robert salerno resume 2016
 
Robert Salerno: Marketing/Public Relations
Robert Salerno: Marketing/Public RelationsRobert Salerno: Marketing/Public Relations
Robert Salerno: Marketing/Public Relations
 

Harrah's GEN Letter 5-11-10

  • 1. Harrari!LAKE TAHOE May 11, 2010 Mr. Phil Goodman Genergraphics, Inc. 1905 Diamond Street, Suite B San Marcos, CA 92078 Dear Phil, Since we have been using Genergraphics at Harrah's & Harvey's Lake Tahoe, it has helped increase sales to meeting planners. I have gained invaluable insights on the need to better understand and communicate with the mix of generations. This has prompted us to develop group programming and advertising to the various generations without alienating one from the other. That being said I felt compelled to relate to you several initiatives that we continue to incorporate and develop into true application. These programs demonstrate the value of taking the process and applying it to the many disciplines within the travel industry in order to better communicate effectively. First of all we incorporate a generational message within the many components of our promotional and advertising messages. Not to negate the Boomer as a primary generation of group planners but it is critical at this juncture that we address the Gen-X and Gen-Y generations as they are the up and coming planners within our industry. By taking the same message within our ads or promotions we deliberately slant the communication to all of the generational groups. We have had many positive responses from our clients recognizing our efforts. Additionally we have incorporated Genergraphics into the sales and hotel operational process. Consideration has been given to every aspect of a clients programming based on generational mindsets and lifestyles of the companies' delegates. Sales Managers work with planners on all aspects of a groups mix and discern how to develop a comprehensive meeting, food and beverage and activities program that will engage all generations. We are now bridging Genergraphics into every aspect of our Group Sales and advertising process realizing that by understanding the mindset, attitudes and lifestyles of the various generations we will be able to attract, communicate effectively and execute viable programs that truly understands the needs of all generations. I am looking forward to learning about your new social media and generational training programs next month in the Reno and Lake Tahoe seminars. Most/Sincerely, Ijt Stephen P. Lowe Director of Sales Harrah's & Harveys Lake Tahoe Post Office Box 128, Lake Tahoe, Nevada 89449 • 775/588-2411 • 1-800-235-6358 • www.harrahs.com