The director of sales at Harrah's & Harvey's Lake Tahoe wrote to Phil Goodman of Genergraphics to discuss how incorporating an understanding of generational differences into their sales and marketing efforts has helped increase sales. They have developed group programming and advertising that appeals to multiple generations without alienating any. Additionally, they have incorporated generational considerations into every aspect of their sales, operations, food and beverage programming, and activities to better understand and meet the needs of all generations of meeting attendees. The director is looking forward to learning more about Genergraphics' new social media and generational training programs.