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The Rise of the Digital CPA
Harnessing the Power of the Cloud
presented by
Gregory L. LaFollette, CPA.CITP, CGMA
Strategic Advisor
Gregory L. LaFollette, CPA, CITP, CGMA
Semi-Retired Vice President of product strategy – CPA2Biz
Author, Speaker, Thought-leader, Accounting Technology Hall of Fame Member
Former
• Eide Bailly, LLP – Senior Manager, Tax and Technology Consulting (6 years)
• LaFollette Consulting, LLP -- Consultant to the industry (12 years)
• The CPA Practice Advisor -- Executive Editor (6 years)
• Thomson Reuters (Creative Solutions) -- Vice President - Product Strategy (5 years)
• LaFollette, Jansa, Brandt & Co. , LLP -- Tax & Technology partner (23 years)
• AICPA Committees
• Journal of Accountancy – Technology Advisory Board
• Prior Service:
– CITP Credential Committee – Chair (7 years; Member 4, Chair 3)
– TECH+/Practitioners Conference -- Planning Committee (6 years)
– National Accreditation Commission – ad hoc (3 years)
– National Tax Education Program (AICPA/UI) -- Graduate and former Staff Lecturer (12 years)
– Top 10 Technology Initiatives -- Review Committee (5 years)
– Microcomputer Advisory Services Committee (3 years)
Who we Are / What We Do
How we Got to Where we Are
Whitepaper
Agenda
Who we Are
About CPA2Biz
 AICPA subsidiary, Formed in 2001
 Markets all AICPA products and services, manages AICPA affinity programs, manages
AICPA web properties and leads key AICPA technology initiatives
 AICPA Store (www.cpa2biz.com) is ranked by Internet Retailer as one of the Top 500 e-
commerce sites in the US.
 Built one of the leading distribution channels to the profession through its Trusted
Business Advisor Solutions program—a portfolio of web-based solutions, training,
resources, and alliance programs transforming the CPA-client relationship.
 Headquartered in New York, NY with technology and engineering offices in Santa Clara,
CA, sales office in Dexter, MI, and service and support offices in Durham, NC.
Overarching Principle
We are the leader in guiding the profession’s migration
to the cloud through change management, business
process education and product and service curation.
How we Got to
Where we Are
Painful Changes
1965 -
1975
All manual
to Service
Bureaus
1975 -
1985
Service
Bureau to
Mini-
computers
1985 –
1995
Mini’s to
Micro’s
1995 -
2005
DOS to
Windows
2005 –
2015
Premise-
based to
SaaS
Why it Works
CPA2Biz
Practices
PlatformsPartners
Tax & Accounting Executive Roundtable
This exclusive CEO-level event is unlike any
other. Hosted by CPA2Biz and the AICPA, the
event brings together America's top:
• thought leaders
• financial minds
• SaaS entrepreneurs
• government regulators
• leadership from top accounting firms
• State CPA Societies
• and respected journalists...
to address the accounting profession's "move to
the cloud."
New York, NY - January 28-29, 2014
Digital CPA Conference
Geoffrey Moore
Whitepaper Released
APPS
http://www.cpa.com/conference
Three Mega-trends
Digitization Virtualization Transformation
Digital Disruption in Accounting
• Digitization
– From Paper to Paperless
– Cloud Computing
– Overcoming barriers of productivity
• Virtualization
– From Physically Present to Digitally Present
– Systems of Engagement
– Overcoming barriers of location
• Transformation
– From compliance vendor to trusted advisor
– Business Intelligence
– Overcoming barriers of commoditization
Three Mega-Trends that Matter
Necessary Evil
Establishing
the Practice
Expanding the
Practice Deepening
the Practice
The Evolution of Accounting Services
Stage 1 - Necessary Evil
• Paper intensive, Place specific
Defining
Characteristic
• Courtesy to clients, no riskReason to Do
• Lack of profitability, digital disruptionReason to Move On
• Migrate IT systems to the CloudInvestment Required
Stage 2 - Establishing the Practice
• Paperless workflowsDefining
Characteristic
• Profitable business modelReason to Do
• Desire to growReason to Move On
• Online Systems of EngagementInvestment Required
Stage 3 - Expanding the Practice
• Online communication & collaboration
Defining
Characteristic
• Reach & frequency of service deliveryReason to Do
• Expand into higher margin servicesReason to Move On
• Business IntelligenceInvestment Required
Stage 4 - Deepening the Practice
• Trusted advisor status
Defining
Characteristic
• High-margin project workReason to Do
• Expand into new target marketsReason to Move On
• New target market initiativeInvestment Required
The Evolution of a Practice
A Necessary Evil
A Viable Practice
A High-Growth Practice
A High-Value Practice
Is Your Firm Trapped in the Pull of the Past?
PULL OF THE PAST
• Paper Checks
• Mailing Lists
• Phone Trees
• Phone Calls
• Email
• Voicemail
• Attached Files
• Text Documents
• PowerPoint
• Spreadsheet
• Desktops
• Org Charts
• Published Reports
• Conferences
THE CALL OF THE FUTURE
• Online Bill Payment
• Twitter
• Facetime
• Skype
• Texting
• Presence Detection
• Cloud Sharing
• Images, Video
• YouTube
• Events
• Apps
• Tablets
• Social Graphics
• Shared Content
Automation
Commoditization
DifferentiationSpecialization
Optimization
21st Century Darwinian Dynamics
Why Target Market Focus?
• Clients aggregate into market segments
– Communities with shared interests
– Self-organized around industry, geography, & profession
– Who talk to each other before making buying decisions
• Two lessons from Marketing 101
– Cost-effective growth is impossible without target market focus
– Tipping point dynamics accelerate your success
• Target marketing success factors
– Participate in the segment’s relationship network
– Develop domain expertise relevant to the segment
– Over-deliver to create strong reference accounts
– Encourage word-of-mouth referrals
Action Plan
• Select a target market focus
– Big enough to matter
– Small enough to lead
– Good fit with your skills and interests
• Create “new client” onboarding
– Paperless standard
– Systems of record in the cloud
– Document exchanges in the cloud
– Other facilities as needed
• Migrate existing clients opportunistically
– Take the early adopters when they are ready
– Eventually end-of-life paper-based services
Evolving CAS: Change Management
When and How will You Make the Transition?
CHASM
EARLY
MARKET
TORNADO
MAIN
STREET
Three Proven Approaches
• Visionary
– Go ahead of the herd for competitive advantage
– Spend big to secure top-notch team & great support
– Drive change from the top down
• Pragmatist
– Go with the herd to reduce risk
– Spend moderately to secure market-leading solutions
– Manage change around specific use cases & bellwether teams
• Conservative
– Go after the herd to reduce cost
– Spend frugally to secure basic services
– Manage change around vendor-led training sessions
No right answer—your call
Wrapping Up
• Model for Evolving a CAS Practice
– A Necessary Evil
– A Profitable Practice
– A High-Growth Practice
– A High-Value Practice
• Enabling Technology Investments
– Digitization
– Virtualization
– Transformation
• Change Management Strategy
– Visionary
– Pragmatist
– Conservative
Resources at www.CPA.com
REMEMBER
REMEMBER
REMEMBER
Thank You!!!

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Harnessthepower nj2014-140505120339-phpapp02-140505124736-phpapp01

  • 1. The Rise of the Digital CPA Harnessing the Power of the Cloud presented by Gregory L. LaFollette, CPA.CITP, CGMA Strategic Advisor
  • 2. Gregory L. LaFollette, CPA, CITP, CGMA Semi-Retired Vice President of product strategy – CPA2Biz Author, Speaker, Thought-leader, Accounting Technology Hall of Fame Member Former • Eide Bailly, LLP – Senior Manager, Tax and Technology Consulting (6 years) • LaFollette Consulting, LLP -- Consultant to the industry (12 years) • The CPA Practice Advisor -- Executive Editor (6 years) • Thomson Reuters (Creative Solutions) -- Vice President - Product Strategy (5 years) • LaFollette, Jansa, Brandt & Co. , LLP -- Tax & Technology partner (23 years) • AICPA Committees • Journal of Accountancy – Technology Advisory Board • Prior Service: – CITP Credential Committee – Chair (7 years; Member 4, Chair 3) – TECH+/Practitioners Conference -- Planning Committee (6 years) – National Accreditation Commission – ad hoc (3 years) – National Tax Education Program (AICPA/UI) -- Graduate and former Staff Lecturer (12 years) – Top 10 Technology Initiatives -- Review Committee (5 years) – Microcomputer Advisory Services Committee (3 years)
  • 3. Who we Are / What We Do How we Got to Where we Are Whitepaper Agenda
  • 5. About CPA2Biz  AICPA subsidiary, Formed in 2001  Markets all AICPA products and services, manages AICPA affinity programs, manages AICPA web properties and leads key AICPA technology initiatives  AICPA Store (www.cpa2biz.com) is ranked by Internet Retailer as one of the Top 500 e- commerce sites in the US.  Built one of the leading distribution channels to the profession through its Trusted Business Advisor Solutions program—a portfolio of web-based solutions, training, resources, and alliance programs transforming the CPA-client relationship.  Headquartered in New York, NY with technology and engineering offices in Santa Clara, CA, sales office in Dexter, MI, and service and support offices in Durham, NC.
  • 6. Overarching Principle We are the leader in guiding the profession’s migration to the cloud through change management, business process education and product and service curation.
  • 7. How we Got to Where we Are
  • 8. Painful Changes 1965 - 1975 All manual to Service Bureaus 1975 - 1985 Service Bureau to Mini- computers 1985 – 1995 Mini’s to Micro’s 1995 - 2005 DOS to Windows 2005 – 2015 Premise- based to SaaS
  • 10. Tax & Accounting Executive Roundtable This exclusive CEO-level event is unlike any other. Hosted by CPA2Biz and the AICPA, the event brings together America's top: • thought leaders • financial minds • SaaS entrepreneurs • government regulators • leadership from top accounting firms • State CPA Societies • and respected journalists... to address the accounting profession's "move to the cloud." New York, NY - January 28-29, 2014
  • 15. Digital Disruption in Accounting • Digitization – From Paper to Paperless – Cloud Computing – Overcoming barriers of productivity • Virtualization – From Physically Present to Digitally Present – Systems of Engagement – Overcoming barriers of location • Transformation – From compliance vendor to trusted advisor – Business Intelligence – Overcoming barriers of commoditization Three Mega-Trends that Matter
  • 16. Necessary Evil Establishing the Practice Expanding the Practice Deepening the Practice The Evolution of Accounting Services
  • 17. Stage 1 - Necessary Evil • Paper intensive, Place specific Defining Characteristic • Courtesy to clients, no riskReason to Do • Lack of profitability, digital disruptionReason to Move On • Migrate IT systems to the CloudInvestment Required
  • 18. Stage 2 - Establishing the Practice • Paperless workflowsDefining Characteristic • Profitable business modelReason to Do • Desire to growReason to Move On • Online Systems of EngagementInvestment Required
  • 19. Stage 3 - Expanding the Practice • Online communication & collaboration Defining Characteristic • Reach & frequency of service deliveryReason to Do • Expand into higher margin servicesReason to Move On • Business IntelligenceInvestment Required
  • 20. Stage 4 - Deepening the Practice • Trusted advisor status Defining Characteristic • High-margin project workReason to Do • Expand into new target marketsReason to Move On • New target market initiativeInvestment Required
  • 21. The Evolution of a Practice A Necessary Evil A Viable Practice A High-Growth Practice A High-Value Practice
  • 22. Is Your Firm Trapped in the Pull of the Past? PULL OF THE PAST • Paper Checks • Mailing Lists • Phone Trees • Phone Calls • Email • Voicemail • Attached Files • Text Documents • PowerPoint • Spreadsheet • Desktops • Org Charts • Published Reports • Conferences THE CALL OF THE FUTURE • Online Bill Payment • Twitter • Facetime • Skype • Texting • Presence Detection • Cloud Sharing • Images, Video • YouTube • Events • Apps • Tablets • Social Graphics • Shared Content
  • 24. Why Target Market Focus? • Clients aggregate into market segments – Communities with shared interests – Self-organized around industry, geography, & profession – Who talk to each other before making buying decisions • Two lessons from Marketing 101 – Cost-effective growth is impossible without target market focus – Tipping point dynamics accelerate your success • Target marketing success factors – Participate in the segment’s relationship network – Develop domain expertise relevant to the segment – Over-deliver to create strong reference accounts – Encourage word-of-mouth referrals
  • 25. Action Plan • Select a target market focus – Big enough to matter – Small enough to lead – Good fit with your skills and interests • Create “new client” onboarding – Paperless standard – Systems of record in the cloud – Document exchanges in the cloud – Other facilities as needed • Migrate existing clients opportunistically – Take the early adopters when they are ready – Eventually end-of-life paper-based services
  • 26. Evolving CAS: Change Management When and How will You Make the Transition? CHASM EARLY MARKET TORNADO MAIN STREET
  • 27. Three Proven Approaches • Visionary – Go ahead of the herd for competitive advantage – Spend big to secure top-notch team & great support – Drive change from the top down • Pragmatist – Go with the herd to reduce risk – Spend moderately to secure market-leading solutions – Manage change around specific use cases & bellwether teams • Conservative – Go after the herd to reduce cost – Spend frugally to secure basic services – Manage change around vendor-led training sessions No right answer—your call
  • 28. Wrapping Up • Model for Evolving a CAS Practice – A Necessary Evil – A Profitable Practice – A High-Growth Practice – A High-Value Practice • Enabling Technology Investments – Digitization – Virtualization – Transformation • Change Management Strategy – Visionary – Pragmatist – Conservative
  • 33.