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How to avoid getting
embarrassed by dirty data

  @rachaelgerson
@rachaelgerson


SEER Interactive
  The Search Church

GA Top Contributor
Tech geek
Data junkie
Links to EVERYTHING will
     be on last slide
Why is getting good data important?




  Everyone has to be accountable
We’ve all been there
GA is used on 95% of sites
Issues are typically either…

            Code / site issues,
  GA setup issues (filters, settings,
            goals, etc),
                      OR
         User knowledge issues
So let’s be GA detectives for the
         next 10 minutes
Here are some initial
questions you should ask in
order to avoid dirty data
Section 1: Site Issues
Question 1
Is your GA code on every
page of the site?
Missing GA code =
incomplete data
Use Screaming Frog to check for code




         screamingfrog.co.uk/seo-spider/
Already scanned site in last month?
Know your GA code’s on every page?
                +1
Tip: Make sure GA code is also
on 404 and internal site search
        result pages!
Question 2
Do you have more than one
set of the same GA code?
1) Look for pages with amazing bounce rates




              Standard > Content >
          Site Content > Landing Pages
How to find

       2) Open the source code
           for these pages

              3) Search for ga.js
How to find

 You should only find one instance
        with the same UA!
                              2




              If only 1, +1
Question 3
Do you have more than 1 domain
or a domain + subdomain?
What’s your site?
              Single Domain:
           www.seerinteractive.com

           1 Domain + Subdomain:
         www.seerinteractive.com and
           blog.seerinteractive.com

             Multiple Domains:
         www.seerinteractive.com and
          www.thesearchchurch.com
Multiple domains / subdomains
means you need different GA code
Find it in GA

                                                   Oh noes

                             seerinteractive.com




           Traffic Sources > Sources > Referrals
If you have multiple domains or
subdomains, check source code

+1 if GA code contains a line with
  _gaq.push(['_setDomainName'
Filter to show full domain in GA




             If using filter, +1
Question 4
Do you run an ecommerce
site?
If yes, GA ecommerce tracking
If using ecommerce tracking
(and it’s populating all the data)
               +1
Section 2: GA Setup Issues
Question 5
Are you reporting on your
own visits?
Don’t want to report on our own visits
GA makes it ridiculously easy to
      block our visits
If you don’t know IP, ask Google
Exclude IP Address




             +1 if using filter
Question 6
Is your GA code used on
other sites?
What happens when your code is
   placed on another site?

Affects visits, bounce rate, conversion
          rate… EVERYTHING
How to find in GA

         What we hope to see:




          Audience > Technology > Network
                    > Hostname
Include Hostname filter




             +1 if using filter
Aa Bb Cc Dd Ee

Question 7
Are you addressing
capitalization?
Google Analytics does not know
  these are the same page:
      domain.com/Analytics
      domain.com/analytics
      domain.com/AnAlYtIcS
Lowercase filter




             +1 if using filter
Question 8
Are you tagging your
marketing efforts?
Google Analytics URL Builder




http://www.seerinteractive.com/?utm_source=newsletter
&utm_medium=email&utm_campaign=june
If properly tagging marketing efforts
                  +1
Includes paid search – Need to
manually tag everything except
          AdWords
Google Analytics
AdWords
Quick check

 Click one of your paid search ads.

      Does URL have either utm
        parameters or gclid?


              If yes, +1
Section 3: User Knowledge Issues
Question 9
Are you comparing branded
organic traffic to non-branded?
Due to (not provided), we can no longer
   accurately report on this number
Tried applying branded vs
    non-branded ratios
Instead, focus on landing pages
(np) – Page




Using this filter OR this report?
                +1
Question 10

Did you make a filter mistake?
Doesn’t get much more
embarrassing than user errors
Couple of the recent filter errors
            I’ve seen
“Someone on SEOmoz shared
     the coolest filter!”

Implemented filter wrong on the
    only profile = NO DATA
“I want to only include my
            hostname”

Made the filter exclude rather than
       include = NO DATA
Raw Data Profile

   Filters: None

   Goals: All, once tested



        +1 for Raw Data profile
Test Profile

    Filters: Any being tested

    Goals: All existing + all being
    tested


               +1 for Test profile
Main Profile

   Filters: All applicable filters,
   once tested

   Goals: All applicable goals, once
   tested
It takes time to develop all of these
profiles, often replicating the same
       settings multiple times
Question 11

Do you really understand GA??
Frequent mistake


      Required first step in goals




        Do you really understand GA?
                      +1
Question 12
How can I get access to my
account?
Currently only two GA user types:
      Administrator & User
Personal favor to me:

 Please make sure you have at least
two Admin AND know the login info
How to see admin




             Admin > Profiles > Users
At least two Admin,
          +1
Final Report Card
   GA code – every page    Tagging paid search
   Only 1 set of same UA   Brand vs Non-Brand
   Domain / Subdomain      Raw Data profile
   Using ecomm tracking    Test profile
   Exclude Internal        Understand GA
   Hostname                Account access
   Capitalization          Extra – Domain filter
   Tagging marketing
Report Card Grades

         A+     13 points
         A      11-12 points
         B      9-10 points
         C      7-8 points
         D      5-6 points
         F      4 or lower
@rachaelgerson
bit.ly/smx-2012-analytics

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Hardcore Analytics - How to Avoid Getting Embarrassed by Dirty Data

Editor's Notes

  1. Search ChurchSEO, analyticsGA TC
  2. Whether you’re in house, agency, soloNeed good data to make good business decisions
  3. Reported based on inaccurate or incomplete informationLast report was awesome, then realized issue
  4. Once we make mistakes like this, it’s hard to get the boss / client’s trust in your future #s. Focus on how we can avoid these mistakes in the future.
  5. Many of these issues can be solved with common sense, as long as people are aware of the issues. If we don’t solve now, we won’t have accurate, actionable data to actually do the analysis.
  6. Whoever does your GA setup (you or someone else)…
  7. Two pageviews for each page actually viewed. Bounce rate near 0. 3 easy steps to find out.
  8. Single domain, give yourself a +1. It’s a freebie 
  9. Not setting up your code properly will result in not tracking users across the sites. You may see self-referring traffic.
  10. Great advanced filter to show full domain in GA, rather than just info after domain. ----- Meeting Notes (6/5/12 08:01) -----This is 1 of many filters I posted to customreportsharing.com (JW's site) & linked to @ end of preso.
  11. If GA is primary & you’re not using ecommerce tracking, your reporting isn’t as robust & accurate as it could be
  12. Our visits have very different behaviors from our customers’. We don’t want the data from our visits to skew the rest of the information.
  13. … with a simple IP exclude filter
  14. Whether unintentionally or maliciously, other site is using your code.
  15. Why an issue? GA will report on each of these separately – separate bounce rate, visits, conversions, etc. We want this info combined!
  16. Don’t say, but have available:If your site already forces URIs to be lowercase, can skip this filterCan also be used for Hostname
  17. Want to tag all of the URLs used in our marketing efforts to get this data to come into GA. Google made us an easy tool to do this
  18. Otherwise paid search traffic could come in looking like organic. Make sure you’re tagging properly to give credit to the right marketing effort.
  19. Luckily GA & AdWords play nicely together. Access to more data. Autotagging.
  20. Also have a filter that can automatically pair this information for us.
  21. THIS we can report on
  22. Everything else was overlooked. This section is things someone wrong.
  23. Solution: Multiple profiles
  24. Never add anything to this profile that hasn’t been thoroughly tested
  25. Used to have FF plugin. Saved lots of time. Awesome guys at Google heard about item on wishlist to clone a profile. So excited they’re letting me share - the profile cloning functionality is coming soon! How often do we actually get a sneak peek into what's coming? Tedious… Google’s listening to users’ feedback. End in site.
  26. Hard ? to ask, but don’t want to look stupid by not understanding how something actually works
  27. Anyone here ever see 3 different goals set up in GA with the exact same numbers?
  28. Not a data issue, but how embarrassing is it to lose access to your own data?
  29. Know who your Admin are. Lots of ?s on who’s the admin, what’s my login info.If they leave the company, remove their access
  30. But don’t go overboard. If you have 30 admin, that’s 30 ppl w/ access to mess up or delete your data.