Groups signify the classification of the UVdesk staff so that the incoming support requests are passed on to the technician's expertise.

1. Groups Creation

2. What are Groups?
Groups signify the classification of the UVdesk
staff so that the incoming support requests are
passed on to the technician's expertise.

3. Advantages of Groups:
● By configuring groups, multiple support agents
can be managed by classifying them into
individual groups.
● The owner can organize agents into groups so
that he can keep an eye on the activities related
to various departments without wasting much
time in searching for agents work progress on a
particular task.

4. Quick steps for adding groups:
● Login to the UVdesk Support Portal.
● On the Dashboard, you will see "USERS" menu
and under it, you will find "Groups".
● Click on the "Groups" Icon and then you will see
list of existing groups ( if any ) and "New Group"
button.

5. ● Click on "New Group" and a new page will open. Enter
Name, Description, Users, Teams and tick on "Status" for
Enabling that group.
● Click on "Save Changes" to save information and create
the Group.

6. Points to Ponder:
● You can sort the groups on the
basis of "Name" and "Created By".
● You can also filter the groups by
Status- All, Active, Disabled.
● You can also search the group by
typing the keyword.

7. That’s all about the Groups Creation feature of
UVdesk. In the case of any doubt, please mail us at
support@uvdesk,com

8. Thank You!