Convert the customer’s messages, doubts, the inquiry into the UVdesk tickets automatically with the help of MercadoLibre Messaging App.

1. Mercadolibre
Messaging App

2. What is UVdesk Mercadolibre Messaging App?
Convert the customer’s messages, doubts, the inquiry into
the UVdesk tickets automatically with the help of
MercadoLibre Messaging App.
The seller of MercadoLibre can directly reply to the
customer’s doubts from the UVdesk and the reply will get
reflected on the customer’s end (MercadoLibre Platform)
automatically.

3. The complete process of installation and configuration of
Mercadolibre Messaging App:
● Login to your UVdesk Support Panel.
● On the Dashboard, you will see "APP CENTRE" menu
and under it, you will find "Mercadolibre Messaging".
● You will see 3 tabs- Overview, Documentation &
Configure.
● In the "Overview" section, you will see Install button.
● Click on that button and Mercadolibre Messaging App will
get installed.
● Alternately, for uninstalling the app, go to Mercadolibre
Messaging "Overview" section then click on Uninstall
button.

4. ● Under the "Configure", click on Setup button for
configuring Mercadolibre Messaging App.
● For adding a Channel, enter the name and select Country.
● After that log-in into your Mercadolibre account, and
authorize UVdesk app.
● Now, the customer queries made on the product page will
be converted into UVdesk Tickets.
● The agent or the support staff can see the query in the
form of ticket and reply from the UVdesk portal.

6. ● The reply of the support staff will be reflected
automatically on Mercadolibre's end.
● Even the customer receives an email with the answer
made by the support staff.

7. That’s all about the "Mercadolibre Messaging App" feature
of UVdesk. In the case of any doubt, please mail us at
support@uvdesk.com

8. Thank You!