Complaints are different from grievances in one way in human resource management. In this presentation, both are compared and contrasted. Moreover, the process of grievance is simply explained.
Complaints are different from grievances in one way in human resource management. In this presentation, both are compared and contrasted. Moreover, the process of grievance is simply explained.
this ppt help you understanding the employee grievances. i hope you enjoy this typical topic. thanks
Kishan Kumar Panday
Scholar of
Banaras Hindu University, varanasi
221005.
mobil 7238809900
this ppt help you understanding the employee grievances. i hope you enjoy this typical topic. thanks
Kishan Kumar Panday
Scholar of
Banaras Hindu University, varanasi
221005.
mobil 7238809900
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
How to Split Bills in the Odoo 17 POS ModuleCeline George
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
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2. Grievance
A grievance as a complaint of one or more
workers with respect to wages and allowances,
conditions of work and interpretation of service,
condition covering such areas as overtime, leave,
transfer, promotion, seniority, job assignment and
termination of service.
Again a grievance as a complaint of one or more
citizens who did not get his/her service in due time.
Or may be in due time but that is not effective or
efficient or satisfactory.
3. Dissatisfaction :Anything that disturbs an employee,
whether or not the unrest is expressed in words.
Complaint : A spoken or written dissatisfaction brought
to the attention of the supervisor or the Shop Steward
( In – Charge ).
Grievance : A complaint that has been formally
presented to a Management Representative or to a
Union Official
4. A grievance is a formal dispute between an employee &
management on the conditions of employment.
Grievances are complaints that have been formally
registered in accordance with the grievance procedure.
A grievance is any dissatisfaction or feeling of injustice
in connection with one’s employment situation that is
brought to the attention of the management.
5. Dissatisfaction must arise out of employment & not due to
personal reasons.
The discontentment can arise out of real or imaginary
reasons.
The discontent may be voiced or unvoiced but it must
expression in some form.
Broadly speaking a grievance is noticeable & traceable to
real or perceived non fulfillment of one’s expectations.
6. Reasons of Grievances
1. ECONOMIC
2. WORK ENVIRONMENT
3. SUPERVISION
4. WORK GROUP
5. MISCELLANEOUS
7. Human Aspects
1. Work Environment : Light , space ,heat.
2. Use of equipment : Tools / Poor Maintenance
3. Supervisory Practices
4. Personality clashes
5. Managers’ Behavior
6. Problems with pay / allowances
7. Perceived inequalities in treatment : Pay,
appeals against performance related awards.
8. Types of Grievances
Individual Grievance: complaint that an action by
management has violated the rights of an individual
as set out in the collective agreement or law, or by
some unfair practice.
Group Grievance: A small number of employees are
concerned.
Examples: discipline, demotion, classification
disputes, denial of benefits, etc.
9. EFFECT OF GRIEVANCES
1. On Production : Low quality of production ,Low
productivity , Increase in wastage , Increase in cost of
production
2. On Employees : Increased absenteeism , Reduction in level
of commitment , Increase in accidents , Reduced level of
employee morale
3. On Managers : Strained superior – subordinate relations ,
Need for increased supervision/control & follow up Increase
in unrest ,thereby machinery to maintain industrial peace.
10. BENEFITS OF GRIEVANCE HANDLING PROCEDURES
1. It encourages employees to raise concerns without fear of reprisal.
2. It provides a fair & speedy means of dealing of grievances.
3. It prevents minor disagreements developing into more serious
disputes.
4. It saves employer’s time & money as solutions are found for
workplace problems.
5. It helps build in organisational climate based on openness and trust.
11. Objectives of Grievance Handling
1. To enable employee to air his/her grievance.
2. To clarify the nature of grievance.
3. To investigate the reasons of dissatisfaction.
4. To obtain where possible a speedy resolution to the
problem.
5. To take appropriate actions & ensure that the promises
are kept.
6. To inform the employee his /her right to voice the
grievance & take it to next stage of the procedure.
12. Key Features of Grievance
Redressed Procedure
1. FAIRNESS.
2. FACILITIES FOR REPRESENTATION.
3. PROCEDURAL STEPS.
4. PROMPTNESS.
14. Economic
.
Wage fixation, wage computation, overtime, bonus
.
Employees feel they are getting less than what they ought
to get
Working Environment
Poor working conditions, defective equipment and
machinery, tools, materials.
.
15. Effects of Grievance
a. Loss of interest in work and consequent
lack of moral and commitment
b. Poor quality of production
c. Low productivity
d. Increase in wastage and costs
e. Increase in employee turnover
f. Increase in the incidence of accidents
g. Indiscipline
16. Highlights of Mechanism
Online Receipt of grievances
Online receipt of grievances by Ministry/Department lodged through Internet by citizens.
Lodging of grievances in the system received locally in respective offices of Ministry/Department/
Organization.
Online Forwarding of grievances to subordinate organizations.
SMS Alerts to citizens at different stages
Citizen can view the status at any point of time
E-mail & SMS alert to the citizen as soon as a complaint is lodged.
SMS alert to Secretary of Ministry/ Department regarding Pendency and rate of Disposal
Various Monitoring reports at all levels
Attachment of documents while lodging the grievance
Attachment of supporting documents while sending the ATR to the higher authority
17. Informal Grievance Redressal Procedure
More than half of the employees interviewed said that the
informal method of resolving grievances by way of oral
consultants with their superiors is a much better and less
complicated method to undertake.
The aggrieved employee can directly approach his shift in-
charge or the section head (in case of a major grievance)
engage into a direct consultation and have his grievance
resolved amicably in stage I itself.
18. Civil Society Monitoring for Improved
Service Provision: Bangalore
Source : Public Affairs Center, India