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Great Museums need Great Management!

Nick Poole, CEO, Collections Trust
@NickPoole1

 www.collectionslink.org.uk

www.slideshare.net/nickpoole
Takk for invitasjonen til å bli med deg i dag!
4
My office is here!




5
Places of pride & identity
6
Awe-inspiring places
Challenging places
What are museums & archives for?

Which kind of professional are you?

What exactly is a ‘collection’ anyway?

What does success look like for you?

How can Collections Management help you get there?

+ anything else you’d like to talk about!
What are museums & archives for?
Wordle of 40 UK museum Mission Statements
Our Missions say a lot about what we do, but not about
     what we mean to the populations we serve.

               It’s a question of scale…
What do you mean to him?
…to yourselves?
…to your street?
…to your community?
…to your town?
…to your country?
…to your neighbourhood?
…to all of us?
We can give him the tools &
the understanding to make a
       better world
Some museum missions…
We change lives…
We believe that museums are places of ideas and
dialogue that use collections to inspire people.

We are a democratic museum service and we believe
in the concept of social justice. We are funded by the
whole of the public and in return we strive to provide
an excellent service for the whole of the public.

We believe in the power of museums to help promote
good and active citizenship, and to act as agents of
social change.

- Mission Statement, World Museums Liverpool
“The increase and diffusion of knowledge”




                              Smithsonian Institution
The greatest collection representative of human cultural achievement, ancient and
modern, in the world.

A space ‘not only for the ‘learned and curious’ but also ‘for the benefit of the general
public’ – a centre of research and inquiry at all levels.

A collection preserved and held for the benefit of all the world, present and future, free
of charge.

A forum for the expression of many different cultural perspectives.

A place to increase understanding of the cultural connections and influences linking
Britain and the world.

A place where the UK’s diverse population can explore its common inheritances.
Before Collections Management comes the Mission
Before the Mission comes the culture of your
                organisation
Before the culture of your organisation come the values
                        you hold
Before your values come the belief in the power of
   culture to help people transform their lives
Addressing Collections Management without connecting
it to the mission, culture and values of your organisation
   is like owning a musical instrument without knowing
                        about music.
What kind of museum or archive professional are you?
Objects   Experiences




 Facts      Stories
Objects           Experiences
          “Our first duties are to collect,
          conserve and display material
          culture, to protect the
          nation’s treasures and to
          showcase the high points of
          human creativity”

 Facts             Narratives
Objects            Experiences
“Our first duty is to create an
open, welcoming
environment in which people
can come and enjoy the
experience of beautiful,
inspiring things”
                Facts               Stories
“It is not the objects
                Objects          Experiences
themselves, but the
connections between them
and the stories they can tell.
Our duty is to weave stories
and objects together to help
people understand the world
around them”
                 Facts             Stories
“Our first duty is to provide an
Objects           Experiences
          authoritative record of the
          development of the natural
          and man-made world. We
          must collect and preserve
          type specimens and objects
          based on our authoritative
          and scientific knowledge.”
 Facts             Narratives
Objects   Experiences




 Facts      Stories
All of these impulses (and many others) co-exist in our
organisations. We are a tribe with many faiths and perspectives.
The joyful thing about our work is that the idea of museums and
archives is broad enough to accommodate all of them.
What is a ‘collection’ anyway?
What does success look like to you?
How will you know when you have got there?
Is success:

    More visitors?
  Happier visitors?
  Happy directors?
  Happy politicians?
    More money?
    More objects?
   Better objects?
 Richer experiences?
    Lower costs?

We can’t do them all….
The ‘traditional’ organisation

Most cultural organisations operate in ‘vertical’ silos

    Education     Management       Collections       Retail   IT
The ‘integrated’ organisation

Making the most of collections depends on integration of all of the
  functions into a common strategic aim

                            Visitor experience



                               Strategic
                              Objectives +       People
             Collections         Public
                             Accountability



                                Facilities
The demand for participation…
Digital is dead, long live ‘engaged’




               http://www.digitalengagementframework.com/ from MuseumNext!
Me in 3D, Science Museum, London
Down the Back of the Sofa, Derby Museum
Skin, Wellcome Collection, London
London Riots, Museum of London
Meditation flashmob, British Museum
Rethinking Disability, Leicester Museum
Revisiting Collections
‘Your Paintings’ tagger – Public Catalogue Foundation
The needs and expectations of the public are changing,
and the function of museums and archives is changing.

Our Collections Management has to change to continue
   to serve the needs of our organisations & users.
‘Success’ varies between organisations, but it depends on
    getting all of the different parts of the museum or
  archive working together toward a common purpose.

         Which is where SPECTRUM comes in…
BSI PAS 197       BSI PAS 198


                ACCREDITATION     BENCHMARKS




PDF/XML/PRINT
                                                 GUIDANCE
  + SCHEMA




                                                 COMPLIANCE
 NEW IDEAS                                         (23,000)

                   WORLDWIDE COMMUNITY (7,600)
‘Strategic Collections Management’
        Users            Funders     Politicians
‘Strategic Collections Management’
        Users              Funders           Politicians


                    Organisational Mission
‘Strategic Collections Management’
        Users              Funders           Politicians


                    Organisational Mission


                       Collecting Policy
‘Strategic Collections Management’
        Users              Funders              Politicians


                    Organisational Mission


                       Collecting Policy


      Care         Learn              Develop          Use
‘Strategic Collections Management’
         Users              Funders                Politicians


                    Organisational Mission


                       Collecting Policy


       Care        Learn               Develop            Use


      People      Systems             Procedures     Information
‘Strategic Collections Management’
         Users              Funders                Politicians


                    Organisational Mission


                       Collecting Policy


       Care        Learn               Develop            Use


      People      Systems             Procedures     Information


                   Evaluation & improvement
‘Strategic Collections Management’
              Users                              Funders                            Politicians


                                       Organisational Mission


                                           Collecting Policy


          Care                       Learn                    Develop                        Use


        People                     Systems                  Procedures                  Information


                                    Evaluation & improvement




                                                                                                      
   Open, participatory, seamlessly physical, digital, intellectual and emotional experiences for our users
Anatomy of Collections Management
        Users                     Funders                       Politicians


                          Organisational Mission


                              Collecting Policy


      Care               Learn               Develop                   Use


     People            Systems              Procedures            Information


                        Evaluation & improvement


                Rich online and offline experiences for users
Anatomy of Collections Management




                      Collecting Policy

     People      Systems           Procedures   Information
Anatomy of SPECTRUM


   People         Procedures            Information       Systems




            Collections & collections-related knowledge
We have an opportunity to deliver next-generation
 museum and archive services that are vibrant, exciting,
open and participatory and that inspire people to love us,
   visit us, work with us and discover our collections.

 Making the most of this potential depends on investing
time and effort in Collections Management today so that
   we can continue to be great museums tomorrow…
Collections Management is the tool we use to make our
          mission, culture and values a reality.
Nick Poole
Chief Executive, Collections Trust

nick@collectionstrust.org.uk

http://www.collectionslink.org.uk

Collections Management ‘LinkedIn’ group

http://www.slideshare.net/nickpoole

twitter @NickPoole1

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Great Museums need Great Management

  • 1. Great Museums need Great Management! Nick Poole, CEO, Collections Trust
  • 3. Takk for invitasjonen til å bli med deg i dag!
  • 4. 4
  • 5. My office is here! 5
  • 6. Places of pride & identity 6
  • 9. What are museums & archives for? Which kind of professional are you? What exactly is a ‘collection’ anyway? What does success look like for you? How can Collections Management help you get there? + anything else you’d like to talk about!
  • 10. What are museums & archives for?
  • 11. Wordle of 40 UK museum Mission Statements
  • 12. Our Missions say a lot about what we do, but not about what we mean to the populations we serve. It’s a question of scale…
  • 13. What do you mean to him?
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28. We can give him the tools & the understanding to make a better world
  • 30. We change lives… We believe that museums are places of ideas and dialogue that use collections to inspire people. We are a democratic museum service and we believe in the concept of social justice. We are funded by the whole of the public and in return we strive to provide an excellent service for the whole of the public. We believe in the power of museums to help promote good and active citizenship, and to act as agents of social change. - Mission Statement, World Museums Liverpool
  • 31. “The increase and diffusion of knowledge” Smithsonian Institution
  • 32. The greatest collection representative of human cultural achievement, ancient and modern, in the world. A space ‘not only for the ‘learned and curious’ but also ‘for the benefit of the general public’ – a centre of research and inquiry at all levels. A collection preserved and held for the benefit of all the world, present and future, free of charge. A forum for the expression of many different cultural perspectives. A place to increase understanding of the cultural connections and influences linking Britain and the world. A place where the UK’s diverse population can explore its common inheritances.
  • 33. Before Collections Management comes the Mission
  • 34. Before the Mission comes the culture of your organisation
  • 35. Before the culture of your organisation come the values you hold
  • 36. Before your values come the belief in the power of culture to help people transform their lives
  • 37. Addressing Collections Management without connecting it to the mission, culture and values of your organisation is like owning a musical instrument without knowing about music.
  • 38. What kind of museum or archive professional are you?
  • 39. Objects Experiences Facts Stories
  • 40. Objects Experiences “Our first duties are to collect, conserve and display material culture, to protect the nation’s treasures and to showcase the high points of human creativity” Facts Narratives
  • 41. Objects Experiences “Our first duty is to create an open, welcoming environment in which people can come and enjoy the experience of beautiful, inspiring things” Facts Stories
  • 42. “It is not the objects Objects Experiences themselves, but the connections between them and the stories they can tell. Our duty is to weave stories and objects together to help people understand the world around them” Facts Stories
  • 43. “Our first duty is to provide an Objects Experiences authoritative record of the development of the natural and man-made world. We must collect and preserve type specimens and objects based on our authoritative and scientific knowledge.” Facts Narratives
  • 44. Objects Experiences Facts Stories
  • 45. All of these impulses (and many others) co-exist in our organisations. We are a tribe with many faiths and perspectives. The joyful thing about our work is that the idea of museums and archives is broad enough to accommodate all of them.
  • 46. What is a ‘collection’ anyway?
  • 47.
  • 48. What does success look like to you? How will you know when you have got there?
  • 49. Is success: More visitors? Happier visitors? Happy directors? Happy politicians? More money? More objects? Better objects? Richer experiences? Lower costs? We can’t do them all….
  • 50. The ‘traditional’ organisation Most cultural organisations operate in ‘vertical’ silos Education Management Collections Retail IT
  • 51. The ‘integrated’ organisation Making the most of collections depends on integration of all of the functions into a common strategic aim Visitor experience Strategic Objectives + People Collections Public Accountability Facilities
  • 52. The demand for participation…
  • 53. Digital is dead, long live ‘engaged’ http://www.digitalengagementframework.com/ from MuseumNext!
  • 54. Me in 3D, Science Museum, London
  • 55. Down the Back of the Sofa, Derby Museum
  • 57. London Riots, Museum of London
  • 61. ‘Your Paintings’ tagger – Public Catalogue Foundation
  • 62. The needs and expectations of the public are changing, and the function of museums and archives is changing. Our Collections Management has to change to continue to serve the needs of our organisations & users.
  • 63. ‘Success’ varies between organisations, but it depends on getting all of the different parts of the museum or archive working together toward a common purpose. Which is where SPECTRUM comes in…
  • 64. BSI PAS 197 BSI PAS 198 ACCREDITATION BENCHMARKS PDF/XML/PRINT GUIDANCE + SCHEMA COMPLIANCE NEW IDEAS (23,000) WORLDWIDE COMMUNITY (7,600)
  • 65. ‘Strategic Collections Management’ Users Funders Politicians
  • 66. ‘Strategic Collections Management’ Users Funders Politicians Organisational Mission
  • 67. ‘Strategic Collections Management’ Users Funders Politicians Organisational Mission Collecting Policy
  • 68. ‘Strategic Collections Management’ Users Funders Politicians Organisational Mission Collecting Policy Care Learn Develop Use
  • 69. ‘Strategic Collections Management’ Users Funders Politicians Organisational Mission Collecting Policy Care Learn Develop Use People Systems Procedures Information
  • 70. ‘Strategic Collections Management’ Users Funders Politicians Organisational Mission Collecting Policy Care Learn Develop Use People Systems Procedures Information Evaluation & improvement
  • 71. ‘Strategic Collections Management’ Users Funders Politicians Organisational Mission Collecting Policy Care Learn Develop Use People Systems Procedures Information Evaluation & improvement  Open, participatory, seamlessly physical, digital, intellectual and emotional experiences for our users
  • 72. Anatomy of Collections Management Users Funders Politicians Organisational Mission Collecting Policy Care Learn Develop Use People Systems Procedures Information Evaluation & improvement Rich online and offline experiences for users
  • 73. Anatomy of Collections Management Collecting Policy People Systems Procedures Information
  • 74. Anatomy of SPECTRUM People Procedures Information Systems Collections & collections-related knowledge
  • 75.
  • 76. We have an opportunity to deliver next-generation museum and archive services that are vibrant, exciting, open and participatory and that inspire people to love us, visit us, work with us and discover our collections. Making the most of this potential depends on investing time and effort in Collections Management today so that we can continue to be great museums tomorrow…
  • 77. Collections Management is the tool we use to make our mission, culture and values a reality.
  • 78.
  • 79.
  • 80. Nick Poole Chief Executive, Collections Trust nick@collectionstrust.org.uk http://www.collectionslink.org.uk Collections Management ‘LinkedIn’ group http://www.slideshare.net/nickpoole twitter @NickPoole1