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EDR Insight Market Update:
Navigating In An Uncertain Market

Presented by:
Ashley Gowen, Research Analyst



                                  Orange County
                                 October 11, 2012

                                      © 2012 Environmental Data Resources, Inc.
© 2012 Environmental Data Resources, Inc.
1. STATE OF THE MARKET


                 Commercial
                 Real Estate




        Due
     Diligence             Lending




                                     © 2012 Environmental Data Resources, Inc.
Bumpy Road for CRE Transactions


• Transaction volume in
  2Q12:
    • Up 25% over 1Q
    • Portfolio work drove
      much of the gain

• Slow July and August
• Declining rate of growth
CRE Deals by Property Type
 • Majority of gains driven by:
    • Multifamily and Class A office:
        • The “sweet spots”
        • Largely viewed as low risk
    • Retail:
        • Recovering, but bifurcated
    • Development:
        • Accelerating
        • More options to buy at cheaper prices
            • Distressed asset deals bring contamination into
              play
            • Failed properties & projects returning to market
The Pulse of Lending
 • Fewer troubled assets on their books compared to last
   year
 • The number of “problem banks” is falling (732)
 • Lending up albeit moderately
    • Mainly for top-quality borrowers, Class-A assets and in
      primary markets.
    • Assets with any sort of risk profile and borrowers
      without a strong track record, however, remain more
      difficult to finance.
    • Refis and loan sales are strong drivers for EDD
Disparity in Lending
  • By bank size:
     • Large national banks focused on gateway markets
        and institutional properties.
     • Regional banks have slowly picked up their
        commercial lending.
     • Obstacles to lending remain for smaller banks
        struggling with distressed commercial real estate
        assets.
  • Still not a great deals of interest—or capital—yet
    available
     • in secondary and tertiary metros
     • for average-quality assets
Up 43% above market’s   2012 YTD:
Oct. 2009 low point     8% above 2011 YTD
Regional Phase I ESA Activity: 3Q on 3Q
                                      -3%



                         7%          8%
         9%
                                          3%
   7%


                                2%
                    6%
California & West Regions: 3Q on 3Q Growth
California: Quarterly Phase I ESA Growth
Top 10 U.S. Metros With Strongest Y-on-Y
Phase I Growth (through 9/30)




*Orange County – 22%

*Inland Empire
(Riverside) – 14%

*Los Angeles – 4%
Metro Activity: California
Why It’s Good to be in Los Angeles…




     The so-called "sexy six" markets – Boston, Chicago, Los Angeles,
     New York, San Francisco, and Washington, D.C. – are attracting the
     most capital.
Why It’s Good to be in Los Angeles…
                                                             The so-called "sexy
                                                             six" markets –
                                                             Boston, Chicago, Los
                                                             Angeles, New York,
                                                             San Francisco, and
                                                             Washington, D.C. –
                                                             are attracting the
                                                             most capital.




Los Angeles: Number two on both Real Capital Analytics’ and Jones Lang LaSalle’s
ranking based on first half 2012 volume, but it has remained flat as an investment
market. Prices are almost back to pre-recession levels.
Market Forecast:
Where Are We Headed?




                       © 2012 Environmental Data Resources, Inc.
Lenders’ Forecast: CRE Expectations



                              • Majority of
                                lenders (88%)
                                expect increase
                                in lending

                              • Most (48%) only
                                “slightly higher”

                              • Yet, only 6%
                                expect decrease

                                              17
Forecast
•   Market hitting the “pause” button
•   Gradual market improvements
•   Spottiness will continue
•   Long road to recovery, susceptible to set-backs
•   Areas of uncertainty




    "Ultimately, we're going to live in a world that's slower growth and
                                          lower returns for quite awhile."
                                                         CEO, retail REIT
2. ATTITUDES TOWARD PROPERTY RISK




                          © 2012 Environmental Data Resources, Inc.
“A negative, or rather extremely conservative, mindset
is prevalent with the investors in the market. Many
investors are analyzing assets based on the 'what-
could-go-wrong' view versus spending time focusing
on 'what-could-go-right' and this has had an impact
on pricing and deal velocity."

       Steve Timmel, senior vice president of Colliers
                                        International
RISK is the New 4-Letter Word
Feedback from EPs:

• “Banks continue to fight for no environmental
  conditions at a property, regardless of the findings.”
• “Lenders are definitely more risk averse.”
• “Banks appear to be looking for reasons not to make
  loans.”
Risk
• “My clients are demanding a more consultative approach to
  ESA completion as opposed to only report delivery.”
• “In the past, Phase II equaled dead transaction. Now there is
  more willingness to consider risking away issues through
  Phase IIs.”
• “They want the thorough investigation but are not necessarily
  allowing more time for it. The lenders are very competitive
  with one another, so they don’t have the luxury of higher due
  diligence fees or longer due diligence periods.”
• “Overall, price still remains king as opposed to real risk
  concerns.”


                         Source: EDR Insight’s 2Q12 Quarterly Survey of EPs.
3. AREAS OF OPPORTUNITY




                          © 2012 Environmental Data Resources, Inc.
Areas of Opportunity

1.   Lending Sources
2.   U.S. SBA lending
3.   REITs
4.   Retailers
5.   Benchmarking Requirements




                                 © 2012 Environmental Data Resources, Inc.
1. Who’s Lending on Properties?

                      Status of CRE Lending by Source:

     Commercial banks                   Flat/moderate growth

     Government (Fannie/Freddie)        Active

     Credit Unions                      Expanding

     Private Equity                     Expanding

     Life Insurance companies           Peaking

     CMBS Securitizations               Recovering


            Watch out for shifts towards other lending sources…
2. SBA Lending
• The U.S. SBA could be
  one of only a handful of
  federal agencies that
  winds up with a bigger
  budget next year than it
  had this year
• Current proposal:
   • As much as $16 billion
     in loans through the
     popular 7(a) program
   • 15 percent increase
     over $13.9 billion in
     7(a) loans so far this
     year

                       Page 26
FY13 could be the most robust year for 7(a) lending
since FY10, excluding FY11
Strongest SBA Lenders in the U.S.:




Are you supporting SBA lending?

If so, these top 10 lenders should point you down the right path!


                                                                    Page 28
3. REITs: A Win-Win

 1. REITs will dominate this year’s news on property
    acquisitions.
           “REITs are aiming to capitalize on low interest rates
           and acquire assets in prime real estate locations.”


 2. This is a client sector that already recognizes the risk
    that environmental issues pose to property value and
    their own liability, the 7th highest risk factor they face.
REITs Are Raising Capital:
Notable Private Funding Raisings in 1H2012
Firm Name                 Capital Raised

Blackstone                  $6.6 billion

UBS                         $1.8 billion

Carlyle Group               $1.4 billion

Rockpoint Group             $1.3 billion

GEM Capital                 $1.3 billion

McMorgan & Co.             $977 million



                                           © 2012 Environmental Data Resources, Inc.
4. Retail
• U.S. retailer store-
  opening plans hit a
  four-year high in July
• 78,000 new stores
  planned over the next
  24 months
• Up 11 percent from the
  2-year period ended in
  2011
• Very focused in specific
  sectors, geographic
  areas
5. Benchmarking Requirements
• NYC’s 1st benchmarking report on Local Law 84 (LL84),
  which requires all privately-owned properties with
  individual buildings over 50,000 square feet to annually
  measure and report their energy and water usage.
• Creates opportunities for environmental consultants in
  contributing data and information to this and similar
  reporting in growing number of metros.
Implications for the Market:
• “The New York LL84 benchmarking law is part of a nationwide
  trend that we've seen for disclosure of energy use in buildings.
  The implication will be that energy efficient buildings will continue
  to become more valuable in the real estate market than their
  energy glutton counterparts."
        Nate Gillette, Vice President and Director of Energy Finance
                                                               Analytics

• “NYC is just the beginning. Other cities and states have similar
  benchmarking regulations – like California’s AB 1103. Clearly,
  building energy performance assessment due diligence is finding
  its way into the commercial real estate transaction as one more
  factor to evaluate.“
              Brian Burstiner, Sustainable Real Estate Solutions, Inc.
A Look at California’s AB 1103
• Signed into law by Governor Schwarzenegger in September 2007
• Applies to certain nonresidential buildings in California and
  requires benchmarking of a building’s energy consumption using
  the EPA’s Portfolio Manager system and disclosure of the
  building’s energy usage to potential buyers, lessees, and lenders
  of the entire building
• Originally, AB 1103 required implementation on January 1, 2010.
   • Thereafter, AB 531 became law and assigned the implementation
     and schedule of compliance for AB 1103 to the California Energy
     Commission (“CEC”).
A Look at California’s AB 1103
• Was belief CEC would delay implementation by 12 months to
  January, 2011.
   • Ended up pushing implementation to 2012
   • CRE community was bracing for July 2012 implementation date
   • End of March, the CEC issued proposed regulations that sets out
     the following phased implementation of AB 1103 in 2013 through
     2014:
      • “(a) On or after January 1, 2013, for a building with total floor area
        measuring more than 50,000 square feet.
      • (b) On or after July 1, 2013, for a building with a total floor area
        measuring more than 10,000 square feet and up to 50,000 square feet.
      • (c) On or after January 1, 2014, for a building with a total floor area
        measuring at least 5,000 square feet and up to 10,000 square feet.”
What Investors Pay Attention To:
 Green buildings:
 • Are easier to fill, especially with young, urban residents
   who want that “lifestyle”
 • Hold their value
 • Are easier to sell when the time comes
 • Are CHEAPER to operate

 "Green building is not a curiosity anymore -- it's a huge
 market," said Aditya Ranade, a senior analyst with Lux
 Research in Boston. "The green building sector will be a $280
 billion global industry by the end of the decade.”
4. STRATEGIES TO WIN




                       © 2012 Environmental Data Resources, Inc.
Prevailing in Turbulent Markets
• Companies that perform better aren’t better at predicting.
• They have a better understanding that if you can’t predict, you
  have to prepare.

Your best bet against in an uncertain market…consider…


                        To have on your team
                                               NOTE: They cynics will say
                                               companies prevailing
                        To go after            through uncertainty in the
                                               market are growing
                                               because of lowered prices.
                                               NOT NECESSARILY!


                                                       © 2012 Environmental Data Resources, Inc.
Strategies to Win
You get out there
You think beyond Phase Is
You connect the dots for clients
You embrace a “customer first” attitude
You have an active business development function
You’re investing in people
You have a key differentiator
You’re investing in technology
You can name the last CRE conference you went to
Strategies to Win
You get out there
You think beyond Phase Is
You connect the dots for clients
You embrace a “customer first” attitude
You have an active business development function
You’re investing in people
You have a key differentiator
You’re investing in technology
You can name the last CRE conference you went to
Strategies to Win
You get out there
You think beyond Phase Is
You connect the dots for clients
You embrace a “customer first” attitude
You have an active business development function
You’re investing in people
You have a key differentiator
You’re investing in technology
You can name the last CRE conference you went to
Education Is Key As Market Recovers
• New lending, investments are on the board for 2012.
• Banks, investment firms are replacing past layoffs with
  junior staff.
• Leading to a “rustiness” in engaging Phase I ESAs.
• A learning curve as market adjusts to new risk aversion.
Topics for Client Education Efforts
•   New E 1527 standard
•   Vapor intrusion awareness
•   Updates to policies like SBA and HUD
•   Interesting projects
•   Fannie Mae’s new scope
•   Cases involving owner or lender liability for
    contamination
Strategies to Win
You get out there
You think beyond Phase Is
You connect the dots for clients
You embrace a “customer first” attitude
You have an active business development function
You’re investing in people
You have a key differentiator
You’re investing in technology
You can name the last CRE conference you went to
Strategies to Win
You get out there
You think beyond Phase Is
You connect the dots for clients
You embrace a “customer first” attitude
You have an active business development function
You’re investing in people
You have a key differentiator
You’re investing in technology
You can name the last CRE conference you went to
Strategies to Win
You get out there
You think beyond Phase Is
You connect the dots for clients
You embrace a “customer first” attitude
You have an active business development function
You’re investing in people
You have a key differentiator
You’re investing in technology
You can name the last CRE conference you went to
Strategies to Win
You get out there
You think beyond Phase Is
You connect the dots for clients
You embrace a “customer first” attitude
You have an active business development function
You’re investing in people
You have a key differentiator
You’re investing in technology
You can name the last CRE conference you went to
Strategies to Win
You get out there
You think beyond Phase Is
You connect the dots for clients
You embrace a “customer first” attitude
You have an active business development function
You’re investing in people
You have a key differentiator
You’re investing in technology
You can name the last CRE conference you went to
The Challenges of Time Constraints

• Technology becomes avenue for improving efficiency
    • Speed, efficiency are critical, especially on portfolios.
    • Firms are charging a premium for fast TAT.
• Technology has helped a lot of high growth firms stay
  competitive



NOTE: In some cases, being able to deliver quickly matters MORE to
clients than delivering cheaply!
Strategies to Win
You get out there
You think beyond Phase Is
You connect the dots for clients
You embrace a “customer first” attitude
You have an active business development function
You’re investing in people
You have a key differentiator
You’re investing in technology
You can name the last CRE conference you went to
Parting Thought

• Think critically about where you can compete
  most effectively!




                                      © 2012 Environmental Data Resources, Inc.
© 2012 Environmental Data Resources, Inc.

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Insight DDD Orange County October 2012

  • 1. EDR Insight Market Update: Navigating In An Uncertain Market Presented by: Ashley Gowen, Research Analyst Orange County October 11, 2012 © 2012 Environmental Data Resources, Inc.
  • 2. © 2012 Environmental Data Resources, Inc.
  • 3. 1. STATE OF THE MARKET Commercial Real Estate Due Diligence Lending © 2012 Environmental Data Resources, Inc.
  • 4. Bumpy Road for CRE Transactions • Transaction volume in 2Q12: • Up 25% over 1Q • Portfolio work drove much of the gain • Slow July and August • Declining rate of growth
  • 5. CRE Deals by Property Type • Majority of gains driven by: • Multifamily and Class A office: • The “sweet spots” • Largely viewed as low risk • Retail: • Recovering, but bifurcated • Development: • Accelerating • More options to buy at cheaper prices • Distressed asset deals bring contamination into play • Failed properties & projects returning to market
  • 6. The Pulse of Lending • Fewer troubled assets on their books compared to last year • The number of “problem banks” is falling (732) • Lending up albeit moderately • Mainly for top-quality borrowers, Class-A assets and in primary markets. • Assets with any sort of risk profile and borrowers without a strong track record, however, remain more difficult to finance. • Refis and loan sales are strong drivers for EDD
  • 7. Disparity in Lending • By bank size: • Large national banks focused on gateway markets and institutional properties. • Regional banks have slowly picked up their commercial lending. • Obstacles to lending remain for smaller banks struggling with distressed commercial real estate assets. • Still not a great deals of interest—or capital—yet available • in secondary and tertiary metros • for average-quality assets
  • 8. Up 43% above market’s 2012 YTD: Oct. 2009 low point 8% above 2011 YTD
  • 9. Regional Phase I ESA Activity: 3Q on 3Q -3% 7% 8% 9% 3% 7% 2% 6%
  • 10. California & West Regions: 3Q on 3Q Growth
  • 12. Top 10 U.S. Metros With Strongest Y-on-Y Phase I Growth (through 9/30) *Orange County – 22% *Inland Empire (Riverside) – 14% *Los Angeles – 4%
  • 14. Why It’s Good to be in Los Angeles… The so-called "sexy six" markets – Boston, Chicago, Los Angeles, New York, San Francisco, and Washington, D.C. – are attracting the most capital.
  • 15. Why It’s Good to be in Los Angeles… The so-called "sexy six" markets – Boston, Chicago, Los Angeles, New York, San Francisco, and Washington, D.C. – are attracting the most capital. Los Angeles: Number two on both Real Capital Analytics’ and Jones Lang LaSalle’s ranking based on first half 2012 volume, but it has remained flat as an investment market. Prices are almost back to pre-recession levels.
  • 16. Market Forecast: Where Are We Headed? © 2012 Environmental Data Resources, Inc.
  • 17. Lenders’ Forecast: CRE Expectations • Majority of lenders (88%) expect increase in lending • Most (48%) only “slightly higher” • Yet, only 6% expect decrease 17
  • 18. Forecast • Market hitting the “pause” button • Gradual market improvements • Spottiness will continue • Long road to recovery, susceptible to set-backs • Areas of uncertainty "Ultimately, we're going to live in a world that's slower growth and lower returns for quite awhile." CEO, retail REIT
  • 19. 2. ATTITUDES TOWARD PROPERTY RISK © 2012 Environmental Data Resources, Inc.
  • 20. “A negative, or rather extremely conservative, mindset is prevalent with the investors in the market. Many investors are analyzing assets based on the 'what- could-go-wrong' view versus spending time focusing on 'what-could-go-right' and this has had an impact on pricing and deal velocity." Steve Timmel, senior vice president of Colliers International
  • 21. RISK is the New 4-Letter Word Feedback from EPs: • “Banks continue to fight for no environmental conditions at a property, regardless of the findings.” • “Lenders are definitely more risk averse.” • “Banks appear to be looking for reasons not to make loans.”
  • 22. Risk • “My clients are demanding a more consultative approach to ESA completion as opposed to only report delivery.” • “In the past, Phase II equaled dead transaction. Now there is more willingness to consider risking away issues through Phase IIs.” • “They want the thorough investigation but are not necessarily allowing more time for it. The lenders are very competitive with one another, so they don’t have the luxury of higher due diligence fees or longer due diligence periods.” • “Overall, price still remains king as opposed to real risk concerns.” Source: EDR Insight’s 2Q12 Quarterly Survey of EPs.
  • 23. 3. AREAS OF OPPORTUNITY © 2012 Environmental Data Resources, Inc.
  • 24. Areas of Opportunity 1. Lending Sources 2. U.S. SBA lending 3. REITs 4. Retailers 5. Benchmarking Requirements © 2012 Environmental Data Resources, Inc.
  • 25. 1. Who’s Lending on Properties? Status of CRE Lending by Source: Commercial banks Flat/moderate growth Government (Fannie/Freddie) Active Credit Unions Expanding Private Equity Expanding Life Insurance companies Peaking CMBS Securitizations Recovering Watch out for shifts towards other lending sources…
  • 26. 2. SBA Lending • The U.S. SBA could be one of only a handful of federal agencies that winds up with a bigger budget next year than it had this year • Current proposal: • As much as $16 billion in loans through the popular 7(a) program • 15 percent increase over $13.9 billion in 7(a) loans so far this year Page 26
  • 27. FY13 could be the most robust year for 7(a) lending since FY10, excluding FY11
  • 28. Strongest SBA Lenders in the U.S.: Are you supporting SBA lending? If so, these top 10 lenders should point you down the right path! Page 28
  • 29. 3. REITs: A Win-Win 1. REITs will dominate this year’s news on property acquisitions. “REITs are aiming to capitalize on low interest rates and acquire assets in prime real estate locations.” 2. This is a client sector that already recognizes the risk that environmental issues pose to property value and their own liability, the 7th highest risk factor they face.
  • 30. REITs Are Raising Capital: Notable Private Funding Raisings in 1H2012 Firm Name Capital Raised Blackstone $6.6 billion UBS $1.8 billion Carlyle Group $1.4 billion Rockpoint Group $1.3 billion GEM Capital $1.3 billion McMorgan & Co. $977 million © 2012 Environmental Data Resources, Inc.
  • 31.
  • 32. 4. Retail • U.S. retailer store- opening plans hit a four-year high in July • 78,000 new stores planned over the next 24 months • Up 11 percent from the 2-year period ended in 2011 • Very focused in specific sectors, geographic areas
  • 33. 5. Benchmarking Requirements • NYC’s 1st benchmarking report on Local Law 84 (LL84), which requires all privately-owned properties with individual buildings over 50,000 square feet to annually measure and report their energy and water usage. • Creates opportunities for environmental consultants in contributing data and information to this and similar reporting in growing number of metros.
  • 34. Implications for the Market: • “The New York LL84 benchmarking law is part of a nationwide trend that we've seen for disclosure of energy use in buildings. The implication will be that energy efficient buildings will continue to become more valuable in the real estate market than their energy glutton counterparts." Nate Gillette, Vice President and Director of Energy Finance Analytics • “NYC is just the beginning. Other cities and states have similar benchmarking regulations – like California’s AB 1103. Clearly, building energy performance assessment due diligence is finding its way into the commercial real estate transaction as one more factor to evaluate.“ Brian Burstiner, Sustainable Real Estate Solutions, Inc.
  • 35. A Look at California’s AB 1103 • Signed into law by Governor Schwarzenegger in September 2007 • Applies to certain nonresidential buildings in California and requires benchmarking of a building’s energy consumption using the EPA’s Portfolio Manager system and disclosure of the building’s energy usage to potential buyers, lessees, and lenders of the entire building • Originally, AB 1103 required implementation on January 1, 2010. • Thereafter, AB 531 became law and assigned the implementation and schedule of compliance for AB 1103 to the California Energy Commission (“CEC”).
  • 36. A Look at California’s AB 1103 • Was belief CEC would delay implementation by 12 months to January, 2011. • Ended up pushing implementation to 2012 • CRE community was bracing for July 2012 implementation date • End of March, the CEC issued proposed regulations that sets out the following phased implementation of AB 1103 in 2013 through 2014: • “(a) On or after January 1, 2013, for a building with total floor area measuring more than 50,000 square feet. • (b) On or after July 1, 2013, for a building with a total floor area measuring more than 10,000 square feet and up to 50,000 square feet. • (c) On or after January 1, 2014, for a building with a total floor area measuring at least 5,000 square feet and up to 10,000 square feet.”
  • 37. What Investors Pay Attention To: Green buildings: • Are easier to fill, especially with young, urban residents who want that “lifestyle” • Hold their value • Are easier to sell when the time comes • Are CHEAPER to operate "Green building is not a curiosity anymore -- it's a huge market," said Aditya Ranade, a senior analyst with Lux Research in Boston. "The green building sector will be a $280 billion global industry by the end of the decade.”
  • 38. 4. STRATEGIES TO WIN © 2012 Environmental Data Resources, Inc.
  • 39. Prevailing in Turbulent Markets • Companies that perform better aren’t better at predicting. • They have a better understanding that if you can’t predict, you have to prepare. Your best bet against in an uncertain market…consider… To have on your team NOTE: They cynics will say companies prevailing To go after through uncertainty in the market are growing because of lowered prices. NOT NECESSARILY! © 2012 Environmental Data Resources, Inc.
  • 40. Strategies to Win You get out there You think beyond Phase Is You connect the dots for clients You embrace a “customer first” attitude You have an active business development function You’re investing in people You have a key differentiator You’re investing in technology You can name the last CRE conference you went to
  • 41. Strategies to Win You get out there You think beyond Phase Is You connect the dots for clients You embrace a “customer first” attitude You have an active business development function You’re investing in people You have a key differentiator You’re investing in technology You can name the last CRE conference you went to
  • 42. Strategies to Win You get out there You think beyond Phase Is You connect the dots for clients You embrace a “customer first” attitude You have an active business development function You’re investing in people You have a key differentiator You’re investing in technology You can name the last CRE conference you went to
  • 43. Education Is Key As Market Recovers • New lending, investments are on the board for 2012. • Banks, investment firms are replacing past layoffs with junior staff. • Leading to a “rustiness” in engaging Phase I ESAs. • A learning curve as market adjusts to new risk aversion.
  • 44. Topics for Client Education Efforts • New E 1527 standard • Vapor intrusion awareness • Updates to policies like SBA and HUD • Interesting projects • Fannie Mae’s new scope • Cases involving owner or lender liability for contamination
  • 45. Strategies to Win You get out there You think beyond Phase Is You connect the dots for clients You embrace a “customer first” attitude You have an active business development function You’re investing in people You have a key differentiator You’re investing in technology You can name the last CRE conference you went to
  • 46. Strategies to Win You get out there You think beyond Phase Is You connect the dots for clients You embrace a “customer first” attitude You have an active business development function You’re investing in people You have a key differentiator You’re investing in technology You can name the last CRE conference you went to
  • 47. Strategies to Win You get out there You think beyond Phase Is You connect the dots for clients You embrace a “customer first” attitude You have an active business development function You’re investing in people You have a key differentiator You’re investing in technology You can name the last CRE conference you went to
  • 48. Strategies to Win You get out there You think beyond Phase Is You connect the dots for clients You embrace a “customer first” attitude You have an active business development function You’re investing in people You have a key differentiator You’re investing in technology You can name the last CRE conference you went to
  • 49. Strategies to Win You get out there You think beyond Phase Is You connect the dots for clients You embrace a “customer first” attitude You have an active business development function You’re investing in people You have a key differentiator You’re investing in technology You can name the last CRE conference you went to
  • 50. The Challenges of Time Constraints • Technology becomes avenue for improving efficiency • Speed, efficiency are critical, especially on portfolios. • Firms are charging a premium for fast TAT. • Technology has helped a lot of high growth firms stay competitive NOTE: In some cases, being able to deliver quickly matters MORE to clients than delivering cheaply!
  • 51. Strategies to Win You get out there You think beyond Phase Is You connect the dots for clients You embrace a “customer first” attitude You have an active business development function You’re investing in people You have a key differentiator You’re investing in technology You can name the last CRE conference you went to
  • 52. Parting Thought • Think critically about where you can compete most effectively! © 2012 Environmental Data Resources, Inc.
  • 53. © 2012 Environmental Data Resources, Inc.