Presentation to the Future Social Government Australia conference 24-26 September 2012 Canberra. This presentation explores how to leverage Big Data for public sector organisations.
Social Media & The Feedback Economy: Risks, Rewards & OpportunitiesDarren Sharp
This document discusses social media and the feedback economy. It provides examples of companies engaging on social media, including responding to complaints. Effective social listening and complaint handling requires being consistent, responsive, and timely. It also requires staff with the right skills and training to engage customers on these channels. Escalation procedures and clear guidelines are important to minimize risks when dealing with customer issues on social media.
Workshop presentation by Darren Sharp Resonate Solutions to SOCAP Australia FMCG group. Presented at SOCAP 2012 annual conference in Melbourne Australia 29 August 2012.
Presentation to the Web 3.0 conference Sydney 21 June 2011. How to create a sustained customer insight program that can become an ongoing asset to your brand.
Darren Sharp’s presentation to the Web 3.0 & The Public Sector conference held in Canberra 25-27 October 2010.
Citizen Innovation: the future of online communities.
* Harnessing online communities for service delivery, innovation and policy development.
* How can government and public sector organisations turn citizen's ideas into actionable insight?
How to win friends and influence people using Big DataDarren Sharp
Presentation to the Web 3.0: Investigating the Future of Social Media conference 25-27 June 2012 Sydney. This presentation explores how to leverage Big Data for your company or brand; why it's important to capture and analyse structured and unstructured data; and how "Voice of the Customer" platforms can improve social listening & customer experience.
Darren Sharp's presentation to the Web 3.0 & The Future of Social Media conference held in Sydney 3-4 June 2010.
Forward thinking organisations understand the power of utilising social media channels to market their products and services. This presentation provides practical tips for creating your own tribes of customers using the powerful social infrastructure of the future web.
- How to build your own tribe using social media
- Why it's still all about engagement
- How to leverage user-generated context
- Future trends in p2p resource sharing, the Internet of Things & social objects
- What's the new rental boom?
Leveraging SharePoint as a Social PlatformJay Leask
The document discusses a SharePoint Saturday event in Richmond, Virginia on November 5, 2011. It invites attendees to a post-event gathering called SharePint for food, drinks, and socializing. It also advertises several session topics for the SharePoint Saturday including using SharePoint socially and social success beyond SharePoint. Finally, it provides the location details for SharePint.
Knowing what social media data to track is critical to transforming data into content your community wants, and ultimately building a stronger online community. The presentation looks at the one metric you want to measure, what content to optimize to build community, the data metrics that tell you what you need to know about your community and the content it wants, and how to build a social media community of content contributors and curators. Practical examples support this presentation.
Key Takeaways:
a.) How to use social media metrics to better understand your online and social media communities.
b.) The top cross-channel metrics you need to track for developing and optimizing content for the community.
c.) The right content to engage and deepen online relationships within your social media spaces.
Social Media & The Feedback Economy: Risks, Rewards & OpportunitiesDarren Sharp
This document discusses social media and the feedback economy. It provides examples of companies engaging on social media, including responding to complaints. Effective social listening and complaint handling requires being consistent, responsive, and timely. It also requires staff with the right skills and training to engage customers on these channels. Escalation procedures and clear guidelines are important to minimize risks when dealing with customer issues on social media.
Workshop presentation by Darren Sharp Resonate Solutions to SOCAP Australia FMCG group. Presented at SOCAP 2012 annual conference in Melbourne Australia 29 August 2012.
Presentation to the Web 3.0 conference Sydney 21 June 2011. How to create a sustained customer insight program that can become an ongoing asset to your brand.
Darren Sharp’s presentation to the Web 3.0 & The Public Sector conference held in Canberra 25-27 October 2010.
Citizen Innovation: the future of online communities.
* Harnessing online communities for service delivery, innovation and policy development.
* How can government and public sector organisations turn citizen's ideas into actionable insight?
How to win friends and influence people using Big DataDarren Sharp
Presentation to the Web 3.0: Investigating the Future of Social Media conference 25-27 June 2012 Sydney. This presentation explores how to leverage Big Data for your company or brand; why it's important to capture and analyse structured and unstructured data; and how "Voice of the Customer" platforms can improve social listening & customer experience.
Darren Sharp's presentation to the Web 3.0 & The Future of Social Media conference held in Sydney 3-4 June 2010.
Forward thinking organisations understand the power of utilising social media channels to market their products and services. This presentation provides practical tips for creating your own tribes of customers using the powerful social infrastructure of the future web.
- How to build your own tribe using social media
- Why it's still all about engagement
- How to leverage user-generated context
- Future trends in p2p resource sharing, the Internet of Things & social objects
- What's the new rental boom?
Leveraging SharePoint as a Social PlatformJay Leask
The document discusses a SharePoint Saturday event in Richmond, Virginia on November 5, 2011. It invites attendees to a post-event gathering called SharePint for food, drinks, and socializing. It also advertises several session topics for the SharePoint Saturday including using SharePoint socially and social success beyond SharePoint. Finally, it provides the location details for SharePint.
Knowing what social media data to track is critical to transforming data into content your community wants, and ultimately building a stronger online community. The presentation looks at the one metric you want to measure, what content to optimize to build community, the data metrics that tell you what you need to know about your community and the content it wants, and how to build a social media community of content contributors and curators. Practical examples support this presentation.
Key Takeaways:
a.) How to use social media metrics to better understand your online and social media communities.
b.) The top cross-channel metrics you need to track for developing and optimizing content for the community.
c.) The right content to engage and deepen online relationships within your social media spaces.
The document discusses how social media can be used across different departments in an organization. It provides examples of how marketing, product development, sales, PR, finance, HR, IT, and competitive analysis departments can leverage social platforms like Facebook, LinkedIn, Twitter, Instagram, and others. The key message is that social media is relevant for all departments and organizations need to embed it throughout their operations rather than viewing it as just a marketing channel.
This document provides an overview of social media and its power. It discusses various social media platforms like Twitter, Facebook, YouTube, and LinkedIn. It highlights how social media allows two-sided communication and sharing of content. The document also outlines opportunities of social media like brand awareness, visibility, community expansion and improved search engine ranking. Finally, it emphasizes the importance of having a social media strategy and things to consider like cost, measurement, alignment, consistency and transparency.
This document provides tips for nonprofits to create a next generation fundraising and communication strategy focused on younger generations. It emphasizes using communication tools like social media, video, and peer-to-peer fundraising to build relationships. Nonprofits are encouraged to provide shareable content, small engagement opportunities, collect and utilize data, and empower supporters to communicate on their behalf through tools that automate processes and put communication in the hands of supporters.
This document summarizes the key features of NationBuilder, which is a community organizing and alumni engagement platform. It allows alumni associations to build customized websites, manage a database of alumni profiles, and engage in multi-channel communications like email blasting and social media integration. NationBuilder provides tools for volunteer management, fundraising, and analytics to help organizations empower and connect their alumni communities.
Instant Impact - tools to transform your team Purple Vision
Purple Vision presented with client UBS (United Bible Societies) at IoFTech14 on 19 May 2014.
The presentation called - Instant Impact offered insight into some of the tools tips and tricks which can be used to make you more efficient, and effective at work.
The document discusses building online communities and provides guidance on creating an effective online community presence. It recommends that online communities focus on being people-centered rather than tech-focused by making them easy to find, understand, and engage with. It also advises shifting the focus from audience size to engaging individuals and from passive to active participation. The document outlines an "active circle" process for organizing, connecting, supporting, targeting, enhancing, and interacting with the community. It stresses the importance of constantly testing and refining the online community.
The document discusses fundraising in the cloud. It provides an overview of cloud computing and how it can benefit fundraisers by giving them control, reducing costs and risks, and enabling access anywhere. It outlines different cloud layers including Software as a Service, Platform as a Service, and Infrastructure as a Service. The document then discusses selecting cloud CRM tools and how integration is important. It also touches on using social media, gamification, and other cloud tools for fundraising.
Digital Thinking - Human Decisions (IoFTech 2017)Purple Vision
Digital Thinking - Human Decisions, presented by Purple Vision and Disasters Emergency Committee at the Institute of Fundraising Technology Speciali Interest Group Conference in May 2017. This presentation looks at how DEC reviewed their major technology decisions and considered the human factors of the change alongside these.
Lab: “What does the Perfect Local Media Company Look Like in 5 Years Time”
The final session of the day will be an interactive session where we put togther the ultimate specification for the killer local media company of the near future.
Leader: Seb Provencher, Co-Founder Praized Media – The Praized Blog
Lab Assistants: Greg Sterling, Dylan Fuller & Simon Baptist
Sebastien Provencher takes a stab a identifying future user features for the perfect local media website of 2014. The influence of social media, activity streams and real-time search is undeniable.
This document discusses measuring the success of social media efforts, using the Smithsonian Collections Blog as a case study. It defines social media goals as exposure, engagement, influence and action. Success is defined as achieving aims rather than just numbers of followers. Metrics like unique visitors, popular content, direct traffic, and targeted geographies are discussed. The case study found the blog achieved its goals of exposure for collections, hosting interactions, outreach beyond existing visitors, and providing an outlet for staff. Effectiveness, not just popularity, is key to social media success.
World IA Day Edmonton 2019 PresentationJason Buzzell
Humanizing the Digital Experience
Higher Ed websites are beasts! With thousands of pages and decentralized publishing, it can be difficult for users to complete tasks or even find the right information. It's just as much a challenge of the central web teams to help keep the websites and digital channels organized and compliant with accessibility requirements and authoritative data sources. What if we started over? How would the design of your homepage, and most importantly, your search box and page look like? Most likely it'd be more focused on people, programs, places and policies than the announcement of a new institute. Find out how accessibility and search/findability are narrowing together and how Higher Ed sites need to minimize their navigation and amplify search (leveraging existing metadata for voice, text, etc...) in the 2020s and beyond. Letterkenny GIFs included.
Acquisiton with permission - Community Fundraising stream, 2017 IoF Fundraisi...Purple Vision
Presenting on Weds 5 July at IoF Fundraising Convention 2017 - in the community events and volunteering stream - Steve Thomas and Colin Kemp discuss the need to engage peer to peer or community networks to succeed and suggest a tried and tested approach for charities to trial. All without mentioning GDPR or the Fundraising Regulator!
This document discusses new ways to measure the value of social media for businesses. It introduces social data hubs that provide off-site social activity data to Google Analytics. This allows businesses to see how social media drives traffic to their site and how visitors interact with content. The document recommends analyzing on-site behaviors, multi-session conversions, popular shared content and customizing websites based on social data to fully understand social media's impact.
Paul Harrison - Cost Effective Resourcing StrategiesEmma Mirrington
The document discusses strategies for using social and professional networks for cost-effective resourcing. It recommends developing a social recruiting strategy that articulates your employer brand and increases the size of talent communities. The strategy should include community engagement, optimizing social assets, content strategies, and paid social campaigns. It also suggests providing tools to help employees easily engage on networks and advocate for the company. Metrics should be used to actively monitor the effectiveness of the social recruiting efforts.
Leveraging the Power of B2B Social Communitiesasbpe
Kellie Parker, leader of a four-person community team for SEGA of America, gives the inside scoop on setting up a B2B social community and discusses best practices. Included: choosing which tools you’ll need, understanding how to leverage reader-generated content and how much editorial involvement is needed for different types of social sites.
How to approach CRM systems to ensure they work for your whole charity | Digi...CharityComms
Richard Cooper, director of programmes, Technology Trust
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Organisational Change Through Social MediaDarren Sharp
This presentation by Darren Sharp, senior consultant at Collabforge (www.colabforge.com) was delivered to the Australian Council for Private Education & Training 2009 National Conference held in Canberra 27 - 30 August. This presentation explores strategies for encouraging organisational change via social media. It examines how social networks allow users to form communities of interest and practice; how organisational change is critical in a world of user-generated content and social-media; using Web 2.0 tools to influence organisational change and how peer-to-peer reviews, search engines and social networks will effect private education.
The document announces the launch of Shareable Australia and a sharing event on November 14th in Melbourne sponsored by Hub Melbourne. It introduces the guest panelists speaking at the event on topics in the sharing economy such as time banking and pet sharing. The document also provides statistics on sharing behaviors and drivers of the sharing economy such as idle assets and the social, ecological, and economic crises.
The document discusses how social media can be used across different departments in an organization. It provides examples of how marketing, product development, sales, PR, finance, HR, IT, and competitive analysis departments can leverage social platforms like Facebook, LinkedIn, Twitter, Instagram, and others. The key message is that social media is relevant for all departments and organizations need to embed it throughout their operations rather than viewing it as just a marketing channel.
This document provides an overview of social media and its power. It discusses various social media platforms like Twitter, Facebook, YouTube, and LinkedIn. It highlights how social media allows two-sided communication and sharing of content. The document also outlines opportunities of social media like brand awareness, visibility, community expansion and improved search engine ranking. Finally, it emphasizes the importance of having a social media strategy and things to consider like cost, measurement, alignment, consistency and transparency.
This document provides tips for nonprofits to create a next generation fundraising and communication strategy focused on younger generations. It emphasizes using communication tools like social media, video, and peer-to-peer fundraising to build relationships. Nonprofits are encouraged to provide shareable content, small engagement opportunities, collect and utilize data, and empower supporters to communicate on their behalf through tools that automate processes and put communication in the hands of supporters.
This document summarizes the key features of NationBuilder, which is a community organizing and alumni engagement platform. It allows alumni associations to build customized websites, manage a database of alumni profiles, and engage in multi-channel communications like email blasting and social media integration. NationBuilder provides tools for volunteer management, fundraising, and analytics to help organizations empower and connect their alumni communities.
Instant Impact - tools to transform your team Purple Vision
Purple Vision presented with client UBS (United Bible Societies) at IoFTech14 on 19 May 2014.
The presentation called - Instant Impact offered insight into some of the tools tips and tricks which can be used to make you more efficient, and effective at work.
The document discusses building online communities and provides guidance on creating an effective online community presence. It recommends that online communities focus on being people-centered rather than tech-focused by making them easy to find, understand, and engage with. It also advises shifting the focus from audience size to engaging individuals and from passive to active participation. The document outlines an "active circle" process for organizing, connecting, supporting, targeting, enhancing, and interacting with the community. It stresses the importance of constantly testing and refining the online community.
The document discusses fundraising in the cloud. It provides an overview of cloud computing and how it can benefit fundraisers by giving them control, reducing costs and risks, and enabling access anywhere. It outlines different cloud layers including Software as a Service, Platform as a Service, and Infrastructure as a Service. The document then discusses selecting cloud CRM tools and how integration is important. It also touches on using social media, gamification, and other cloud tools for fundraising.
Digital Thinking - Human Decisions (IoFTech 2017)Purple Vision
Digital Thinking - Human Decisions, presented by Purple Vision and Disasters Emergency Committee at the Institute of Fundraising Technology Speciali Interest Group Conference in May 2017. This presentation looks at how DEC reviewed their major technology decisions and considered the human factors of the change alongside these.
Lab: “What does the Perfect Local Media Company Look Like in 5 Years Time”
The final session of the day will be an interactive session where we put togther the ultimate specification for the killer local media company of the near future.
Leader: Seb Provencher, Co-Founder Praized Media – The Praized Blog
Lab Assistants: Greg Sterling, Dylan Fuller & Simon Baptist
Sebastien Provencher takes a stab a identifying future user features for the perfect local media website of 2014. The influence of social media, activity streams and real-time search is undeniable.
This document discusses measuring the success of social media efforts, using the Smithsonian Collections Blog as a case study. It defines social media goals as exposure, engagement, influence and action. Success is defined as achieving aims rather than just numbers of followers. Metrics like unique visitors, popular content, direct traffic, and targeted geographies are discussed. The case study found the blog achieved its goals of exposure for collections, hosting interactions, outreach beyond existing visitors, and providing an outlet for staff. Effectiveness, not just popularity, is key to social media success.
World IA Day Edmonton 2019 PresentationJason Buzzell
Humanizing the Digital Experience
Higher Ed websites are beasts! With thousands of pages and decentralized publishing, it can be difficult for users to complete tasks or even find the right information. It's just as much a challenge of the central web teams to help keep the websites and digital channels organized and compliant with accessibility requirements and authoritative data sources. What if we started over? How would the design of your homepage, and most importantly, your search box and page look like? Most likely it'd be more focused on people, programs, places and policies than the announcement of a new institute. Find out how accessibility and search/findability are narrowing together and how Higher Ed sites need to minimize their navigation and amplify search (leveraging existing metadata for voice, text, etc...) in the 2020s and beyond. Letterkenny GIFs included.
Acquisiton with permission - Community Fundraising stream, 2017 IoF Fundraisi...Purple Vision
Presenting on Weds 5 July at IoF Fundraising Convention 2017 - in the community events and volunteering stream - Steve Thomas and Colin Kemp discuss the need to engage peer to peer or community networks to succeed and suggest a tried and tested approach for charities to trial. All without mentioning GDPR or the Fundraising Regulator!
This document discusses new ways to measure the value of social media for businesses. It introduces social data hubs that provide off-site social activity data to Google Analytics. This allows businesses to see how social media drives traffic to their site and how visitors interact with content. The document recommends analyzing on-site behaviors, multi-session conversions, popular shared content and customizing websites based on social data to fully understand social media's impact.
Paul Harrison - Cost Effective Resourcing StrategiesEmma Mirrington
The document discusses strategies for using social and professional networks for cost-effective resourcing. It recommends developing a social recruiting strategy that articulates your employer brand and increases the size of talent communities. The strategy should include community engagement, optimizing social assets, content strategies, and paid social campaigns. It also suggests providing tools to help employees easily engage on networks and advocate for the company. Metrics should be used to actively monitor the effectiveness of the social recruiting efforts.
Leveraging the Power of B2B Social Communitiesasbpe
Kellie Parker, leader of a four-person community team for SEGA of America, gives the inside scoop on setting up a B2B social community and discusses best practices. Included: choosing which tools you’ll need, understanding how to leverage reader-generated content and how much editorial involvement is needed for different types of social sites.
How to approach CRM systems to ensure they work for your whole charity | Digi...CharityComms
Richard Cooper, director of programmes, Technology Trust
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Organisational Change Through Social MediaDarren Sharp
This presentation by Darren Sharp, senior consultant at Collabforge (www.colabforge.com) was delivered to the Australian Council for Private Education & Training 2009 National Conference held in Canberra 27 - 30 August. This presentation explores strategies for encouraging organisational change via social media. It examines how social networks allow users to form communities of interest and practice; how organisational change is critical in a world of user-generated content and social-media; using Web 2.0 tools to influence organisational change and how peer-to-peer reviews, search engines and social networks will effect private education.
The document announces the launch of Shareable Australia and a sharing event on November 14th in Melbourne sponsored by Hub Melbourne. It introduces the guest panelists speaking at the event on topics in the sharing economy such as time banking and pet sharing. The document also provides statistics on sharing behaviors and drivers of the sharing economy such as idle assets and the social, ecological, and economic crises.
Darren Sharp's (senior consultant Collabforge) presentation to the Innovative Ideas Forum 2009 on social networking for cultural institutions. Hosted by the National Library of Australia in Canberra on 27th March 2009.
Forum website: http://tinyurl.com/dm4r2w
The Yarra Sharing #MapJam was held at The Reading Room, Fitzroy Town Hall, Tuesday 21 October 2014.
Thanks to event partners Shareable, the City of Yarra, WeShare by Infoxchange and Livewell Yarra. Most of all thanks to everyone who came to map their hearts out!
The map can be found here: http://bit.ly/ZLnZXx
Email me for more info: darren@shareable.net
This presentation by Darren Sharp, senior consultant at Collabforge (www.colabforge.com) was delivered to the Web 2.0 in Government conference held in Sydney on Wednesday 24 June 2009. Citizen Innovation: Harnessing collaboration for service delivery, legislation and policy development. How can government and public sector organisations leverage the participation of their stakeholders in the interest of co-creating public resources?
Platform cooperativism in australia darren sharp november 2016 finalDarren Sharp
The second platform cooperativism conference, Building the Cooperative Internet was held at the New School and Civic Hall in New York City on November 11-13. These are the slides from my talk 'Platform Cooperativism in Australia: An Emerging Ecosystem'.
Social Media, Marketing & Public LibrariesDarren Sharp
This keynote presentation by Darren Sharp, senior consultant at Collabforge (www.colabforge.com) was delivered to the Digital Marketing Seminar on social media for public libraries. Hosted by LibMark in Melbourne on 23rd October 2009.
Acs Presentation Thinking Outside Of Inbox V2Johnny Teoh
The document discusses the concept of Web 2.0 and how it enables new ways of collaborating and sharing information online. It provides examples of how corporations are leveraging Web 2.0 tools like blogs, wikis and social networking to boost collaboration, share knowledge, and engage with customers. The document also outlines the author's daily activities using various Web 2.0 technologies like blogs, wikis and social networks as part of his job at IBM.
PCM STFF 2010 AIMS ACCENTURE e mc2 sudhakar kanakarajsudhakarrun
The document discusses mobile, content and collaboration in enterprises. It covers topics like social collaboration trends, the growing role of mobile devices, and Accenture's point of view and initiatives in this area. Key drivers for the shift include changing consumer behavior, mobility, control and quality expectations from new generations of customers and employees entering enterprises.
Social media is impacting all parts of organizations – and market intelligence is no exception, with new ways to listen, mine data from new sources, create “always on” communities, and understand behavior and visualize trends. “Social” technologies are changing the way people learn, make decisions and judge brands. Market intelligence professionals can leverage these new realities or risk irrelevance. This presentation covers:
• What world-class companies are learning through social technologies
• How to create a “listen-engage-measure-share” research model
• How social media can increase the value of market intelligence functions (and MI career paths) within organizations
• New best practices for using social technology to enable “wisdom of the crowd” internally and externally
Telligent is a software company that provides social networking and collaboration tools for businesses. It was founded in 2004, has 140 employees with offices in Dallas and London, and raised $20 million from Intel Capital in 2008. Telligent offers public-facing and intranet social software as well as social analytics and content publishing tools for enterprises. Key challenges for social software include standardizing identity management and APIs, evolving tools faster, and measuring results effectively in distributed environments.
Why Social Media Matters to You and Your Agencygvaughan
A 2012 slide presentation for Brookings Digital Government seminar on how State Department and other agencies apply digital media. Also shows personal usage of LinkedIn, BlogTalkRadio, Box.net and others for professional networking and career development.
GovLoop Training Webinar: Social Media Basics Part 2GovLoop
This document summarizes a webinar on government use of social media. It discusses best practices from three presenters: the City of Reno discusses customizing social media for their citizens, having a sense of humor, and integrating social media into their content management system. The EPA discusses writing for their audience and using traditional and new outreach methods. Microsoft discusses social tools for governments, challenges of adoption, and their social computing platform for collaboration, communication and citizen engagement.
GovLoop Training Webinar: Social Media Basics Part 2GovLoop
This document summarizes a webinar on government use of social media. It discusses best practices from three presenters: the City of Reno discusses customizing social media for their citizens, having a sense of humor, and integrating social into their content management system. The EPA discusses writing for their audience and using traditional and new outreach methods. Microsoft discusses social tools for governments, challenges of adoption, and their social computing platform for collaboration, communication and citizen engagement.
Computer Applications and Systems - Workshop VRaji Gogulapati
This document provides an overview of emerging technologies and their impact on businesses. It discusses how businesses are using new approaches like online collaborative communities and technologies to solve problems. It also covers topics like Enterprise 2.0, cloud computing, big data, analytics, social networking, collaboration tools, search engines, platforms, open source, e-learning and MOOCs. The document suggests that connectivity and data are driving new applications and experiences for consumers, and technologies are becoming the drivers of business success by enabling new ways of working and finding insights.
This document discusses how technologies like big data and social media are changing product management. It provides examples of how companies like Vitaminwater, eBay, and Netflix use big data and social media to test new products and features. The key points are that these new tools allow for faster and cheaper A/B testing of new products, greater customer engagement during development, and the ability to analyze large amounts of user data to identify trends and spot new opportunities. The future will involve more customer involvement in development through signaling and personal data, and combining behavioral and attribute data from multiple sources.
Skillteam workshop social media final v1.0 05.10.2011Fishtank
The document discusses using social media in a professional context. It covers an overview of relevant social media platforms, how to use social media as an information and promotion channel, which tools to use, and some case studies. It also discusses trends in social media consumption among professionals and how companies are generally supportive of social media use for work purposes.
The document discusses the shift from Web 1.0 to Web 2.0 and how this impacts government. Some key points are:
- Web 2.0 is defined by openness, collaboration and community rather than just technology. It encourages participation and sharing through social media platforms.
- For government, Web 2.0 can enhance customer service, encourage public participation, and use data in new ways through mashups and by harnessing collective intelligence.
- Embracing Web 2.0 involves using existing tools like Twitter, Flickr and user feedback sites to engage the public and provide services in a more open and collaborative manner.
The document discusses the rise of social media and its impact. Some key points include:
- Social media usage has grown significantly, with billions of thoughts shared online daily through photos, videos, reviews and more.
- Younger generations especially trust peer recommendations from social networks more than traditional media.
- For organizations, embracing social media is important to engage communities and remain relevant, as these tools will continue growing in importance.
20130917 datasift presentation to social media meetupTableau Software
The document summarizes a presentation about social data and the DataSift platform. It discusses how social data is growing rapidly, the challenges of analyzing large volumes of social data, and how DataSift addresses these challenges by aggregating data from many social sources, enriching it with additional information, filtering it, and integrating it with other business data to power analytics, visualization, and actions. DataSift aims to make social data core to business intelligence and competitive advantage.
Building the Social Powered Brand: Turning Social Data Into Competitive Advan...DataSift
Social data from sources like social media is growing exponentially and contains valuable insights for brands. While only 3% of companies report getting substantial benefits from social data currently, it has the potential for huge economic gains if leveraged effectively. Social data is complex with many networks, posts, and metadata to analyze. While listening is important, true value comes from analyzing social data and using those insights across departments like marketing, sales, product development, and customer service. The case study described how Dell's Social NET Advocacy Pulse (SNAP) metric and social analytics tool provides actionable insights for optimizing pricing strategy, improving products based on social conversations, capitalizing on real-time customer feedback, and more.
Social Listening and Intelligence is Predictive! Now What?Rob Key
new approaches to filtering and annotating social listening data, together with more advanced modeling, shows clearly that this data has predictive value -- if done correctly. This presentation reviews key data issues and was presented at the Advertising Research Foundation's 2015 Rethink Conference.
This document discusses the social media analysis solution space. It describes who the solution providers are (researchers, software, services), what they provide (social media analysis and analytics-infused advisory services), who they serve (business users), and how (through various technologies). The document also outlines some key business questions that social media analysis can help answer, and the different approaches taken by industry to work backwards from goals and insights to determine appropriate data, methods, and presentations.
Maitland Waters Social Media @ SOHO house_london_june_6_2011Symbio Agency Ltd
The document provides an overview of a presentation on digital strategy and social media. It discusses relationship networks and how social media can benefit businesses. It emphasizes the importance of an omnichannel digital strategy and highlights examples of how to measure return on investment from social media initiatives.
Overview of major factors in big data, analytics and data science. Illustrates the growing changes from data capture and the way it is changing business beyond technology industries.
Presentation to be delivered at the 'Meet the Buyer' Conference, Glasgow June 10th - http://www.sdpscotland.co.uk/events/events-list/meet-the-buyer.aspx
Similar to Riding the Big Data wave and listening to the Voice of the Citizen (20)
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
“An Outlook of the Ongoing and Future Relationship between Blockchain Technologies and Process-aware Information Systems.” Invited talk at the joint workshop on Blockchain for Information Systems (BC4IS) and Blockchain for Trusted Data Sharing (B4TDS), co-located with with the 36th International Conference on Advanced Information Systems Engineering (CAiSE), 3 June 2024, Limassol, Cyprus.
How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Speck&Tech
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/building-and-scaling-ai-applications-with-the-nx-ai-manager-a-presentation-from-network-optix/
Robin van Emden, Senior Director of Data Science at Network Optix, presents the “Building and Scaling AI Applications with the Nx AI Manager,” tutorial at the May 2024 Embedded Vision Summit.
In this presentation, van Emden covers the basics of scaling edge AI solutions using the Nx tool kit. He emphasizes the process of developing AI models and deploying them globally. He also showcases the conversion of AI models and the creation of effective edge AI pipelines, with a focus on pre-processing, model conversion, selecting the appropriate inference engine for the target hardware and post-processing.
van Emden shows how Nx can simplify the developer’s life and facilitate a rapid transition from concept to production-ready applications.He provides valuable insights into developing scalable and efficient edge AI solutions, with a strong focus on practical implementation.
Ocean lotus Threat actors project by John Sitima 2024 (1).pptxSitimaJohn
Ocean Lotus cyber threat actors represent a sophisticated, persistent, and politically motivated group that poses a significant risk to organizations and individuals in the Southeast Asian region. Their continuous evolution and adaptability underscore the need for robust cybersecurity measures and international cooperation to identify and mitigate the threats posed by such advanced persistent threat groups.
GraphRAG for Life Science to increase LLM accuracyTomaz Bratanic
GraphRAG for life science domain, where you retriever information from biomedical knowledge graphs using LLMs to increase the accuracy and performance of generated answers
Programming Foundation Models with DSPy - Meetup SlidesZilliz
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfMalak Abu Hammad
Discover how MongoDB Atlas and vector search technology can revolutionize your application's search capabilities. This comprehensive presentation covers:
* What is Vector Search?
* Importance and benefits of vector search
* Practical use cases across various industries
* Step-by-step implementation guide
* Live demos with code snippets
* Enhancing LLM capabilities with vector search
* Best practices and optimization strategies
Perfect for developers, AI enthusiasts, and tech leaders. Learn how to leverage MongoDB Atlas to deliver highly relevant, context-aware search results, transforming your data retrieval process. Stay ahead in tech innovation and maximize the potential of your applications.
#MongoDB #VectorSearch #AI #SemanticSearch #TechInnovation #DataScience #LLM #MachineLearning #SearchTechnology
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Riding the Big Data wave and listening to the Voice of the Citizen
1. Future Social Government Australia
Canberra Mon 24 September 2012
Riding the Big Data Wave and listening
to the Voice of the Citizen
Darren Sharp
Senior Consultant
Resonate Solutions
+61 (0)419 314 655
Twitter:@dasharp
2. Resonate Solutions
• Managed online communities
• Closed-loop feedback programs – NPS
• Social Media Monitoring & Analysis
• Social Media Strategy
9. How much data is created
every minute?
• 2 million Google queries
• 684,478 pieces of content
shared by Facebook users
• 100,000 tweets
• 27,778 Tumblr blog posts
• 3,600 Instagram photos
• Over 200 million emails
• 571 new websites created
http://on.mash.to/MsAYRk
10. The Feedback Economy
Big data, continuous optimization, and
replacing everything with data pave the way
for something far larger, and far more
important, than simple business efficiency.
They usher in a new era for humanity, with
all its warts and glory. They herald the
arrival of the feedback economy.
Alistair Croll, The Feedback Economy O’Reilly Media 2012
11. The Big Data Supply Chain
Alistair Croll, The Feedback Economy O’Reilly Media 2012
12. Web 3.0 – Filtering Social Streams
Nova Spivack
• Social streams are quickly becoming key drivers for
how content on the Web is found.
• But how are things found in social streams? It turns out
existing search engines, like Google, are not well-
suited for searching the stream.
• The ability to filter the stream for just those subsets of
messages you actually care about is going to be
absolutely essential in coming years.
http://www.novaspivack.com/uncategorized/keeping-up-with-the-stream
13. How to ride the wave of citizen data?
Online Communities
Facebook
Contact Centre
Surveys
Forums Blogs
Twitter
Emails
14. Resonate
Customer insight & action platform – across all customer feedback…
Customer Experience
Monitor Collect Act Discover Improve
email twitter blogs Customer Data NPS
comments structured forum
unstructured COMPLAINTS identity surveys voting
facebook Anon. contact centre transcript voice to text
Enterprise Data
15. Qual + Quant = Value
What is being said… In what context…
20. SwiftRiver’s Goals
• SwiftRiver empowers non-profits,
NGOs, governments, who wish to
speed up the processing of data
during emergency events.
• It enables the filtering and
verification of real-time data from
channels like Twitter, SMS, Email
and RSS feeds.
http://ushahidi.com/products/swiftriver-platform/
23. Data for the public good
To create public good from public goods —
the public sector data that governments
collect, the private sector data that is being
collected and the social data that we generate
ourselves — we will need to collectively forge
new compacts that honour existing laws and
visionary agreements that enable the new
data science to put the data to work.
Alex Howard, O’Reilly Media 2012