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Google Analytics Features for Social
Media Monitoring
Zaenal Akbar
February 19, 2014
Copyright 2014 STI INNSBRUCK www.sti-innsbruck.at
Outline
Google Analytics
Social Data
Social Interactions
Social Activities
Social Reports
References
www.sti-innsbruck.at 2/15
Google Analytics
Use: measures user interactions with websites across
various devices and environments.
The Google Analytics Platform provides all the computing
resources to collect, store, process, and report on those
user-interactions.
Charts are taken from [1] and [2]
www.sti-innsbruck.at 3/15
Social Data
Social Data sources:
1. Social Interactions → user interactions with social
buttons, e.g. the Google+ “+1” button, the Facebook “Like”
button.
2. Social Activities → social actions that happens “off-site”
on a social network and references a content on a website,
e.g. +1, comment, vote, share, etc.
www.sti-innsbruck.at 4/15
Social Interactions
User interactions with social buttons and widgets, e.g.
Google+ “+1” button, Facebook “Like” button.
Measuring social interactions to gain additional insight into
social engagement with a content on a website.
www.sti-innsbruck.at 5/15
Social Interactions
Dimensions
1. Social Source → the social network being tracked (e.g.
Google, Facebook, Twitter, LinkedIn)
2. Social Action → the social action being tracked (e.g. +1,
like, bookmark)
3. Social Source and Action → the concatenation of the social
network and action measured
4. Social Entity → the URL (or resource) which receives the
social network action
Metrics
1. Social Actions → the total number of social interactions
2. Unique Social Interactions → the number of sessions which
the specified social action(s) occurred at least once
3. Actions per Social Visit → the number of social interactions
per visit or session
www.sti-innsbruck.at 6/15
Social Interactions
A user interacts with
embedded Twitter
share buttons on two
separate articles
during a single visit
www.sti-innsbruck.at 7/15
Social Activities
A social activity represents a social action (e.g. +1,
comment, vote, share) that references a website’s content
The social action originates “off-site”, on a social network
not originate from the website
Include additional metadata related to the action: the social
network, user, time, photo, comments, etc.
www.sti-innsbruck.at 8/15
Social Activities
Dimensions:
Social Network, Originating Social Action, Social Network
and Action, Display Name, Endorsing URL, Social Activity
Post, Social Activity Timestamp, User Photo URL, User
Profile URL, Shared URL, Social Tags Summary, Social
User Handle
Metrics:
Data Hub Activities → the count of activities where a
content URL was shared or mentioned
www.sti-innsbruck.at 9/15
Social Activities → Activity Stream
The aggregation of social activities related to a particular
piece of content or a website
www.sti-innsbruck.at 10/15
Social Activities → Collection
GA automatically collects information for various social
networks using a partner network (social data hub)
Social data hub partners provide a stream of all publicly
available social activities that occur on their respective
social network
For example: Google+ sends social activity data for all
public posts to GA social data hub, Diigo sends social
activity data for all public bookmarks, etc.
www.sti-innsbruck.at 11/15
Social Activities → Collection
Social Plug-in Analytics → the collection method to track
social activity on an individual website
Social Tracking Method: trackSocial(network,
socialAction, opt target, opt pagePath)
Parameters:
network, where the action occurs (e.g. Facebook, Twitter)
socialAction, the type of action (e.g. Like, Send, Tweet)
opt target, the subject of the action, typically a URL target
opt pagePath, the page from which the action occurred
www.sti-innsbruck.at 12/15
Social Reports
Network Referrals → shows social networks
engagement, metrics: Pageviews, Avg. Visit
Duration, Pages/Visit.
Data Hub Activity → shows how people are
talking about and engaging a site content on
social networks; how and where they shared
and what people said.
Landing Pages → shows shared URLs
engagement.
Trackbacks → shows which sites are linking
to a content.
www.sti-innsbruck.at 13/15
Social Reports
Conversions → allows to quantify the value
of Social; the total number of conversions, the
monetary value of conversions.
Plugins → shows which social buttons
(Google “+1” and Facebook “Like”) are being
clicked and for which content.
Visitor Flow → shows the initial paths that
visitors from social networks took through a
site, then whether they continued on to other
parts of the site or whether they exited.
www.sti-innsbruck.at 14/15
References
1. Analytics Usage Statistics,
http://trends.builtwith.com/analytics
2. Google Analytics Usage Statistics, http:
//trends.builtwith.com/analytics/Google-Analytics
3. Capturing The Value Of Social Media Using Google
Analytics, http://analytics.blogspot.co.at/2012/03/
capturing-value-of-social-media-using.html
4. Social Data, https://developers.google.com/
analytics/devguides/platform/social-data-overview
5. About Social Analytics, https://support.google.com/
analytics/answer/1683971?hl=en
www.sti-innsbruck.at 15/15

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Google social-analytics

  • 1. Google Analytics Features for Social Media Monitoring Zaenal Akbar February 19, 2014 Copyright 2014 STI INNSBRUCK www.sti-innsbruck.at
  • 2. Outline Google Analytics Social Data Social Interactions Social Activities Social Reports References www.sti-innsbruck.at 2/15
  • 3. Google Analytics Use: measures user interactions with websites across various devices and environments. The Google Analytics Platform provides all the computing resources to collect, store, process, and report on those user-interactions. Charts are taken from [1] and [2] www.sti-innsbruck.at 3/15
  • 4. Social Data Social Data sources: 1. Social Interactions → user interactions with social buttons, e.g. the Google+ “+1” button, the Facebook “Like” button. 2. Social Activities → social actions that happens “off-site” on a social network and references a content on a website, e.g. +1, comment, vote, share, etc. www.sti-innsbruck.at 4/15
  • 5. Social Interactions User interactions with social buttons and widgets, e.g. Google+ “+1” button, Facebook “Like” button. Measuring social interactions to gain additional insight into social engagement with a content on a website. www.sti-innsbruck.at 5/15
  • 6. Social Interactions Dimensions 1. Social Source → the social network being tracked (e.g. Google, Facebook, Twitter, LinkedIn) 2. Social Action → the social action being tracked (e.g. +1, like, bookmark) 3. Social Source and Action → the concatenation of the social network and action measured 4. Social Entity → the URL (or resource) which receives the social network action Metrics 1. Social Actions → the total number of social interactions 2. Unique Social Interactions → the number of sessions which the specified social action(s) occurred at least once 3. Actions per Social Visit → the number of social interactions per visit or session www.sti-innsbruck.at 6/15
  • 7. Social Interactions A user interacts with embedded Twitter share buttons on two separate articles during a single visit www.sti-innsbruck.at 7/15
  • 8. Social Activities A social activity represents a social action (e.g. +1, comment, vote, share) that references a website’s content The social action originates “off-site”, on a social network not originate from the website Include additional metadata related to the action: the social network, user, time, photo, comments, etc. www.sti-innsbruck.at 8/15
  • 9. Social Activities Dimensions: Social Network, Originating Social Action, Social Network and Action, Display Name, Endorsing URL, Social Activity Post, Social Activity Timestamp, User Photo URL, User Profile URL, Shared URL, Social Tags Summary, Social User Handle Metrics: Data Hub Activities → the count of activities where a content URL was shared or mentioned www.sti-innsbruck.at 9/15
  • 10. Social Activities → Activity Stream The aggregation of social activities related to a particular piece of content or a website www.sti-innsbruck.at 10/15
  • 11. Social Activities → Collection GA automatically collects information for various social networks using a partner network (social data hub) Social data hub partners provide a stream of all publicly available social activities that occur on their respective social network For example: Google+ sends social activity data for all public posts to GA social data hub, Diigo sends social activity data for all public bookmarks, etc. www.sti-innsbruck.at 11/15
  • 12. Social Activities → Collection Social Plug-in Analytics → the collection method to track social activity on an individual website Social Tracking Method: trackSocial(network, socialAction, opt target, opt pagePath) Parameters: network, where the action occurs (e.g. Facebook, Twitter) socialAction, the type of action (e.g. Like, Send, Tweet) opt target, the subject of the action, typically a URL target opt pagePath, the page from which the action occurred www.sti-innsbruck.at 12/15
  • 13. Social Reports Network Referrals → shows social networks engagement, metrics: Pageviews, Avg. Visit Duration, Pages/Visit. Data Hub Activity → shows how people are talking about and engaging a site content on social networks; how and where they shared and what people said. Landing Pages → shows shared URLs engagement. Trackbacks → shows which sites are linking to a content. www.sti-innsbruck.at 13/15
  • 14. Social Reports Conversions → allows to quantify the value of Social; the total number of conversions, the monetary value of conversions. Plugins → shows which social buttons (Google “+1” and Facebook “Like”) are being clicked and for which content. Visitor Flow → shows the initial paths that visitors from social networks took through a site, then whether they continued on to other parts of the site or whether they exited. www.sti-innsbruck.at 14/15
  • 15. References 1. Analytics Usage Statistics, http://trends.builtwith.com/analytics 2. Google Analytics Usage Statistics, http: //trends.builtwith.com/analytics/Google-Analytics 3. Capturing The Value Of Social Media Using Google Analytics, http://analytics.blogspot.co.at/2012/03/ capturing-value-of-social-media-using.html 4. Social Data, https://developers.google.com/ analytics/devguides/platform/social-data-overview 5. About Social Analytics, https://support.google.com/ analytics/answer/1683971?hl=en www.sti-innsbruck.at 15/15