Slides from my talk to other product managers / designers.
"Most people say great products start with great ideas. But Eli sees it differently. Instead, great products start with asking the right questions. This talk looks at the early stages of the product lifecycle through the lens of those important and often overlooked questions."
These early stages include:
• Strategy & Introspection, where we ask "Who are we? What's our purpose?" to better understand a product team's culture and the types of products that will resonate internally
• User Research, where we ask "Who's our audience? What do they really want in a product?" to develop user empathy and discover potential product directions
• Product Direction, where we ask: "What problem should we solve? Why is it worth solving?" to define and justify scope based on the value they create, rather than the features they include
The talk covers the high-level questions, why they're important, and breaks them down into relevant component questions. Plus a few hacks / exercises to help you ask them most effectively.
How to Find the Real Need with Socratic QuestioningKent McDonald
A common piece of advice is that your team should discover the true need of your project. Unfortunately advice on how to make that happen isn’t as prevalent. In this session you’ll learn about a simple technique to get to the core of what your stakeholders need that has been around for over 2000 years – Socratic questioning.
Join Kent McDonald as he walks you through a technique aimed at uncovering the (not intentionally) hidden need that your stakeholders are trying to satisfy, without asking “why?” five times in a row. Kent describes the questions, why they work and in what context they work based on his experience with IT organizations and the Agile Alliance. You’ll then have a chance to consider how to use socratic question for a real life situation..
Come learn about this technique so you can use it back at the office to drive toward the right outcome.
Learning Objectives:
* Learn what socratic questioning is
* Learn how to identify your stakeholders needs using socratic questioning
* Determine when Socratic question is an appropriate technique to use
Presentation from 2013 NextGen conference in Washington DC. Peer Insight's Natalie Foley and Jessica Dugan presented how to use Customer Journey Mapping to understand your customer.
How to Find the Real Need with Socratic QuestioningKent McDonald
A common piece of advice is that your team should discover the true need of your project. Unfortunately advice on how to make that happen isn't as prevalent. In this session you'll have a chance to practice a simple technique to get to the core of what your stakeholders need that has been around for over 2000 years - Socratic questioning.
Kent McDonald and Heather Mylan-Mains walk you through a technique aimed at uncovering the (not intentionally) hidden need that your stakeholders are trying to satisfy, without asking "why?" five times in a row. Kent & Heather describes the questions, why they work and in what context they work based on their experience with IT organizations. You'll then have a chance to practice them out to find out about a real project.
The line of questioning was inspired by Brennan Dunn who uses them to understand the true needs of his web development consultants.
Come learn about and practice this technique so you can use it back at the office to drive toward the right outcome.
How to Find the Real Need with Socratic QuestioningKent McDonald
A common piece of advice is that your team should discover the true need of your project. Unfortunately advice on how to make that happen isn’t as prevalent. In this session you’ll learn about a simple technique to get to the core of what your stakeholders need that has been around for over 2000 years – Socratic questioning.
Join Kent McDonald as he walks you through a technique aimed at uncovering the (not intentionally) hidden need that your stakeholders are trying to satisfy, without asking “why?” five times in a row. Kent describes the questions, why they work and in what context they work based on his experience with IT organizations and the Agile Alliance. You’ll then have a chance to consider how to use socratic question for a real life situation..
Come learn about this technique so you can use it back at the office to drive toward the right outcome.
Learning Objectives:
* Learn what socratic questioning is
* Learn how to identify your stakeholders needs using socratic questioning
* Determine when Socratic question is an appropriate technique to use
Presentation from 2013 NextGen conference in Washington DC. Peer Insight's Natalie Foley and Jessica Dugan presented how to use Customer Journey Mapping to understand your customer.
How to Find the Real Need with Socratic QuestioningKent McDonald
A common piece of advice is that your team should discover the true need of your project. Unfortunately advice on how to make that happen isn't as prevalent. In this session you'll have a chance to practice a simple technique to get to the core of what your stakeholders need that has been around for over 2000 years - Socratic questioning.
Kent McDonald and Heather Mylan-Mains walk you through a technique aimed at uncovering the (not intentionally) hidden need that your stakeholders are trying to satisfy, without asking "why?" five times in a row. Kent & Heather describes the questions, why they work and in what context they work based on their experience with IT organizations. You'll then have a chance to practice them out to find out about a real project.
The line of questioning was inspired by Brennan Dunn who uses them to understand the true needs of his web development consultants.
Come learn about and practice this technique so you can use it back at the office to drive toward the right outcome.
Presented on 3/16/2014 as Keynote for the MXConference.
Change in an organization is really hard. This is especially true when a company that was once on the forefront of innovation finds itself having lost that luster through its own growth & success. The last couple of years there has been a transformation happening at PayPal that is touching every part of the organization to make it innovative again. At the heart of this change is a new, close partnership between design and engineering.
Can your organization be changed? From Bill’s experience at Yahoo!, Netflix, PayPal and consulting with numerous companies he believes there are some core principles you can employ to drive transformation that are all centered around the customer. The question Bill will explore is “How can design be the catalyst for that change?” While this talk will be inspirational, it will take an honest (and humorous) look at what has worked and what hasn’t worked so well in trying to scale change.
Our design research guide on how to "design the right thing before designing the thing right. For everyone who are beginners to UX or just need a reminder. We cover design values, interviewing techniques, and empathy.
Jason Mesut - Tactics for Amplifying the Strategic Value of DesignUX Lausanne
Jason Mesut draws on his experience as a management consultant and a designer to unpack some of the core challenges he has found with design realising its value to business.
How to find the real need with socratic questioningKent McDonald
A common piece of advice is that your team should discover the true need of your project. Unfortunately advice on how to make that happen isn't as prevalent. In this session you'll have a chance to practice a simple technique to get to the core of what your stakeholders need that has been around for over 2000 years - Socratic questioning.
Join Kent McDonald as he walks you through a technique aimed at uncovering the (not intentionally) hidden need that your stakeholders are trying to satisfy, without asking "why?" five times in a row. Kent describes the questions, why they work and in what context they work based on his experience with IT organizations and the Agile Alliance. You'll then have a chance to practice them out to find out about a real project.
The line of questioning was inspired by Brennan Dunn who uses them to understand the true needs of his web development consultants.
Come learn about and practice this technique so you can use it back at the office to drive toward the right outcome.
CRO PROS - Optimisation Insights | Journey and Lessons on building a productCatchi
In this compelling session we learned how different industries (politics, streaming, fintech) go about optimise their digital assets by using conversion rate optimisation and personalisation techniques.
The user group you never knew you had ux camp 2015Hello Group
'The user group you never knew you had' is about designing for the experience of the stakeholders who sponsor either internal or external projects. As designers we immediately think of the end users but without subject matter experts, middle managers and corporate sponsors our job would be much harder. In the talk Mette Riisgaard Andresen and Henriette Hosbond describe tactics to ensure to get these key people on board in the design process. Originally shown at UX Camp Copenhagen 2015.
GLS 2014: WEx Design Jam - a foundation for work with impactAnna Roberts
A hands-on workshop presented at the Games+Learning+Society (GLS) Conference 2014. Our slides are a toolkit for building a strong start for your work.
"Do you have a promising idea or a project-in-progress? Are you wondering how to make it a success? This design jam will help you dig into your work - answering the questions that help grow ideas and games that impact. It’s an opportunity to get better at what you do, through strategizing, clarifying ideas, and integrating new perspectives. In this session, you’ll focus on what you are(and are not!) trying to create, as you refine your audience and stakeholders, vision and goals and uncover your project’s unique path to success."
Design Studios are a popular method for getting product teams together to focus on design. Design Studios are more than just getting people together to sketch and critique. In this workshop, Brian Sullivan, author of The Design Studio Method: Creative Problem Solving with UX Sketching, will share his secrets to planning, running, and leading successful Design Studios
In this workshop, you will learn:
Ways to creative and evaluate sketches quickly
See different tools to get you started
The 9 Steps of a Design Studio
Stories of success and failure in Design Studio
How to deal with difficult people/strong personalities
We will have plenty of time for your burning questions, too.
Presented on 3/16/2014 as Keynote for the MXConference.
Change in an organization is really hard. This is especially true when a company that was once on the forefront of innovation finds itself having lost that luster through its own growth & success. The last couple of years there has been a transformation happening at PayPal that is touching every part of the organization to make it innovative again. At the heart of this change is a new, close partnership between design and engineering.
Can your organization be changed? From Bill’s experience at Yahoo!, Netflix, PayPal and consulting with numerous companies he believes there are some core principles you can employ to drive transformation that are all centered around the customer. The question Bill will explore is “How can design be the catalyst for that change?” While this talk will be inspirational, it will take an honest (and humorous) look at what has worked and what hasn’t worked so well in trying to scale change.
Our design research guide on how to "design the right thing before designing the thing right. For everyone who are beginners to UX or just need a reminder. We cover design values, interviewing techniques, and empathy.
Jason Mesut - Tactics for Amplifying the Strategic Value of DesignUX Lausanne
Jason Mesut draws on his experience as a management consultant and a designer to unpack some of the core challenges he has found with design realising its value to business.
How to find the real need with socratic questioningKent McDonald
A common piece of advice is that your team should discover the true need of your project. Unfortunately advice on how to make that happen isn't as prevalent. In this session you'll have a chance to practice a simple technique to get to the core of what your stakeholders need that has been around for over 2000 years - Socratic questioning.
Join Kent McDonald as he walks you through a technique aimed at uncovering the (not intentionally) hidden need that your stakeholders are trying to satisfy, without asking "why?" five times in a row. Kent describes the questions, why they work and in what context they work based on his experience with IT organizations and the Agile Alliance. You'll then have a chance to practice them out to find out about a real project.
The line of questioning was inspired by Brennan Dunn who uses them to understand the true needs of his web development consultants.
Come learn about and practice this technique so you can use it back at the office to drive toward the right outcome.
CRO PROS - Optimisation Insights | Journey and Lessons on building a productCatchi
In this compelling session we learned how different industries (politics, streaming, fintech) go about optimise their digital assets by using conversion rate optimisation and personalisation techniques.
The user group you never knew you had ux camp 2015Hello Group
'The user group you never knew you had' is about designing for the experience of the stakeholders who sponsor either internal or external projects. As designers we immediately think of the end users but without subject matter experts, middle managers and corporate sponsors our job would be much harder. In the talk Mette Riisgaard Andresen and Henriette Hosbond describe tactics to ensure to get these key people on board in the design process. Originally shown at UX Camp Copenhagen 2015.
GLS 2014: WEx Design Jam - a foundation for work with impactAnna Roberts
A hands-on workshop presented at the Games+Learning+Society (GLS) Conference 2014. Our slides are a toolkit for building a strong start for your work.
"Do you have a promising idea or a project-in-progress? Are you wondering how to make it a success? This design jam will help you dig into your work - answering the questions that help grow ideas and games that impact. It’s an opportunity to get better at what you do, through strategizing, clarifying ideas, and integrating new perspectives. In this session, you’ll focus on what you are(and are not!) trying to create, as you refine your audience and stakeholders, vision and goals and uncover your project’s unique path to success."
Design Studios are a popular method for getting product teams together to focus on design. Design Studios are more than just getting people together to sketch and critique. In this workshop, Brian Sullivan, author of The Design Studio Method: Creative Problem Solving with UX Sketching, will share his secrets to planning, running, and leading successful Design Studios
In this workshop, you will learn:
Ways to creative and evaluate sketches quickly
See different tools to get you started
The 9 Steps of a Design Studio
Stories of success and failure in Design Studio
How to deal with difficult people/strong personalities
We will have plenty of time for your burning questions, too.
Strategy 202 Questions That Really Matter (Strat Planners Workout 2011- 4As/ ...Joseph de Leon
Are you asking questions that matter or are you asking the questions that really matter?
Having the wrong answer to the right question is often better than having the right answer to the wrong question.
Beyond providing a few examples of these transformative questions, this presentation shares a framework perspective on asking the questions that really matter.
While not having all the answers, it should help lead you to asking better questions.
This is an enhanced version of a talk given during the Strategic Planners Workout- a training conducted by the 95% Academy on behalf of the 4As.
This is the third class in a course on Org. Communication in Social Context; in it I pull together the need for business strategy and communication strategy to be aligned. And, I criticize stakeholder theory as too limiting.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
4. unblab. “Spent about 10 minutes training it to recognize
my important emails and it's already saved me
hours and hours of sorting through messages.”acquired by
5. “Until I saw your graphics and your ‘result
stories’, I really wasn’t that dissatisfied.
Now, I want to view all of my data this way.”
6. Nodd helps team leaders
get honest, constructive
feedback from their
teams at work.
"I loved the emojis and
the survey format was
awesome. I was engaged
the whole time. Excellent
platform.”
“It’s like the slack of 1:1s”
Nodd.co
15. Goals of the talk:
1. The power of Questions
2. Asking the right Questions
3. Tons ‘o’ Product Questions
16. 1. Who are we? Why are we here?
(strategy & existential crises)
2. Who’s our audience? What do
they want? (user research)
3. What are we trying to do? Why
should we?(opportunity assessment)
4. How should we solve the
problem? (design sprinting)
5. Are we approaching Product /
Market Fit? (build, measure, learn loop)
Big Product Q’s(for each Product Lifecycle Stage)
17. Related Product Q’s.
Who are we? What’s our mission? What’s our aligning metric? What are our organizational objectives for the quarter/year (OKRs)? Who are the
stakeholders? What are their goals? Why invest more in the product (e.g. instead of sales?) Who’s going to be building it? What are their personal
goals and interests? What are their strengths and weaknesses? How much of their time do we have (e.g. are they cross functional? do they have
other projects? are there churn risks?) What are the team’s strengths and weaknesses? What are people’s expected communication styles? What’s
the organization’s culture (e.g. Risk tolerance)? What’s the organization’s perceived brand? What are the expectations for a product manager?
What’s the (target) business model? What stage is the company at? What’s the prevailing role within the company? Who are the other companies in
the space? How is your company different? Tech advantages / debt? Design advantages / debt? Data advantages? What are the religious issues that
everyone’s tired of discussing? External requirements? Whats your support team like? How do you (think) you make money? Who’s our audience?
What do our users think about on the subway? Who are our primary (and secondary) users? What does a typical day look like for them? What
problems are they currently experiencing? (What are the 5 whys for the problems? What are they doing now to solve them? What do they like about
the current solution? What do they dislike about the current solution? What are they feeling?) What are the most important dimensions to describe
them? (e.g. demographics? behavior? company role? values? physical attributes? ) Who are the extreme users? What do our users value? What are
their goals? What are their obligations? What are their frustrations? What are their stresses? What gets them excited? Who are the people in their
lives? How do they typically interact with them? What’s the users value to us? What language do they use to describe their experiences? What other
products / tools are they using? What are they reading? Who are they following? How do they find / buy related products? How do they fit into
purchasing decisions? What can they spend? When do they spend? What’s their organization’s culture like? How do they fit in? What’s their
organization’s business model? How do competitors perceive them? What does academia think about them? What problem are we solving? (value
prop) What problems are incidental (non-goals)? For whom do we solve this problem? (target market) How big is the opportunity? (market size)
How will we measure success? (metrics) What alternatives are out there now? (competitors) Why us? What’s our differentiator? Why now?
(market window) Why might this a bad idea? How will we market this? Other considerations for success? How should we solve this? What are all
the different ways we could possibly solve this? How are our competitors solving this? How have academics solved this? How have people solved
similar problems in different industries? Which solution is the best for us to pursue? Which solution is most interesting to the team? Which solution
has the most learning potential? Is it technically feasible? (What’s the relative complexity?) Is it consistent with the behavior / data we’ve collected
so far? What are the main things we expect users to do (Jobs to Be Done / stories)? What would it look like for the user to do that? What user
18. Who are we?
Why are we here?
Product Lifecycle Stage #1:
Q:
Strategy & Existential Crises
19. What’s the mission?Q:
Who are the stakeholders?
What do they want?
Q:
What are our strengths &
weaknesses?
Q:
Strategy & Existential Crises
26. 1. Conformity bias
2. Positivity bias
3. They don’t know
4. Don’t want to look dumb
challenges:
Who are the stakeholders?
What do they want?
Q:
27. Who are the stakeholders?
What do they want?
Q:
“What are your 3 biggest hopes for this project?
“What are your 3 biggest fears for this project?
“Any other considerations?
Ask:
The Hopes / Fears Exercise:
28. Hopes / Fears Exercise Results:
Who are the stakeholders?
What do they want?
Q:
Answers:
Hopes:
• That project X opens up a new market for us
• I’m optimistic about the chance at a new market
• That project X opens up a substantial new revenue
stream for us
• That X has interesting technical challenges
Fears:
• That project X is much more technically difficult
than we expected
• That we get distracted and don’t give project X a
fair shot
• That we’re just excited about the revenue
opportunity and not solving a real problem.
29. Hopes / Fears Exercise Results:
Who are the stakeholders?
What do they want?
Q:
Answers:
Hopes:
• That project X opens up a new market for us
• I’m optimistic about the chance at a new market
• That project X opens up a substantial new revenue
stream for us
• That X has interesting technical challenges
Fears:
• That project X is much more technically difficult
than we expected
• That we get distracted and don’t give project X a
fair shot
• That we’re just excited about the revenue
opportunity and not solving a real problem.
31. What’s our mission? What’s our aligning metric? What are our
organizational objectives for the quarter/year (OKRs)? Who are the
stakeholders? What are their goals? Why invest more in the product (e.g.
instead of sales?)
Who’s going to be building it? What are their personal goals and interests?
What are their strengths and weaknesses? How much of their time do we
have (e.g. are they cross functional? do they have other projects? are there
churn risks?) What are the team’s strengths and weaknesses? What are
people’s expected communication styles?
What’s the organization’s culture (e.g. Risk tolerance)? What’s the
organization’s perceived brand? What are the expectations for a product
manager? What’s the (target) business model? What stage is the company
at? What’s the prevailing role within the company?
Who are the other companies in the space? How is your company different?
Tech advantages / debt? Design advantages / debt? Data advantages?
What are the religious issues that everyone’s tired of discussing? External
Strategy: Relevant Q’s.
34. “Set up at least 30 meetings, or
you won’t have a good product.
Michael Sippey
Former VP Product
Twitter
User Research: Why?
35. Allison Smith*
27, Cleveland
New Mom
Yahoo Mail User
*Not really Allison But
thank you to this person
for CC Flickr photo.
How does Allison
use email?
36.
37. What does a typical day look like?
What’s important to them?
What’s holding them back?
What do they think about on the
subway or on the highway?
Qs:
Who’s our Audience?Q:
39. “If I had asked people what they
wanted, they would have said:
Faster Horses.”
Henry Ford*
Model-T Inventor
*Not really
40. What do users want?Q:
1. They can’t say what they want
2. They won’t know what’s possible
3. It’s not their job to know
challenges:
41. What do users want?Q:
“How do you currently do [area you
want to explore]?”
“What are the top 3 things you love
about how you’re doing it now?”
“What are the 3 biggest frustrations
with how you’re doing it now?”
Ask:
42. Happy Event
Frustrating Event
Emotion Timeline Exercise.
What do users want?Q:
"If you were to draw a chart of your
emotions throughout your experience
[doing X], with peaks when you're most
happy and valleys when you're most
unhappy, what would that look like?"
Ask:
43. A designer describes the 360
performance review experience.
Choose my
reviewers.
Find out it’s perf
review time.
Find out I have to
write 4 reviews
I write the reviews,
feel relieved
A long time goes
by and I forget
about it.
Boss emails to
say it’s time to
have the talk.
Talk day.
Promotion!
Emotion Timeline Exercise Results:
What do users want?Q:
Answer:
44. Who are your competitors’
customers? What do they value?
Q:
45. “[your industry]” (testimonials|our
clients|our customers)
site:[competitor_site] filetype:pdf
site:twitter.com "apple maps" ("is
a”|"sucks"|"can't"|"fuck"|"shit")
https://twitter.com/search?q=to
%3A[COMPETITORS_TWITTER]%20%3A)
:
Who are your competitors’
customers? What do they value?
Q:
46. User Research: Relevant Q’s.
What do our users think about on the subway?
Who are our primary (and secondary) users? What does a typical day look like for
them? What problems are they currently experiencing? (What are the 5 whys for
the problems? What are they doing now to solve them? What do they like about
the current solution? What do they dislike about the current solution? What are
they feeling?)
What are the most important dimensions to describe them? (e.g. demographics?
behavior? company role? values? physical attributes? ) Who are the extreme users?
What do our users value? What are their goals? What are their obligations? What
are their frustrations? What are their stresses? What gets them excited? Who are
the people in their lives? How do they typically interact with them? What’s the users
value to us?
What language do they use to describe their experiences? What other products / tools
are they using? What are they reading? Who are they following? How do they find /
buy related products? How do they fit into purchasing decisions? What can they
spend? When do they spend? What’s their organization’s culture like? How do they fit
47.
48. Product Lifecycle Stage #3:
Q:
Opportunity Assessment
What are we
trying to do?
Why should we?
49. From The PM Handbook
(mostly).
Opportunity Assessment: Huh?
50. 1. What problem are we solving?
2. What problems are we not solving?
3. For whom do we solve this problem?
4. How big is the opportunity?
5. How are people solving it now?
6. What’s the competitive landscape?
7. Why us? What’s our differentiator?
8. Why now? Why hasn’t this been solved yet?
9. How will we get this product to market?
10.How will we measure success?
11.What factors are critical to success?
12.Given the above, go or no-go?
The Opportunity Assessment:
51. 1. What problem are we solving?
2. What problems are we not solving?
3. For whom do we solve this problem?
4. How big is the opportunity?
5. How are people solving it now?
6. What’s the competitive landscape?
7. Why us? What’s our differentiator?
8. Why now? Why hasn’t this been solved yet?
9. How will we get this product to market?
10.How will we measure success?
11.What factors are critical to success?
12.Given the above, go or no-go?
The Opportunity Assessment:
Reason #1 for
52. 1. What problem are we solving?
2. What problems are we not solving?
3. For whom do we solve this problem?
4. How big is the opportunity?
5. How are people solving it now?
6. What’s the competitive landscape?
7. Why us? What’s our differentiator?
8. Why now?
9. How will we market this?
10.How will we measure success?
11.What factors are critical to success?
53. Q:
What is the #1 Most Important
Question about a Product?
54. The Most Important Question:
What problem are we solving?*Q:
*Independently of how we might solve it.
55. *Independently of how we might solve it.
Advil.
Features are for suckers..
What problem are we solving?Q:
310M Americans experience
mild headaches and body pain
due to inflammation at least
once per year. We’ll make that
pain go away.
This:
We’re manufacturing doses of
ibuprofen. They’ll come in blue
or brown pills. The bottle is
child proof. We’re advertising
the hell out of them.
Not This:
56. “Shiny feature X.”
CEO: It needs to be social. Add share buttons everywhere!
PM: Sir, it’s a porn site. How many people share porn on Facebook?
CEO: The investors say we’re not growing fast enough. And some site
called “Buzzfeed" is really taking off because of the sharing.
PM: It sounds like you’re saying the real problem is growth? Are there
other ways we could solve that?
*Independently of how we might solve it.
What problem are we solving?Q:
Get to the root of the problem.
Avoid building things that don’t add value.
57. 80M Americans have have a
hard time finding things on the
internet.
Finding information on the internet.
Problem
Idea #1 Portals and directories (yahoo)
Idea #2 Search by phrase matching
(altavista)
Idea #3 search by phrase matching
and back links signal (google)
Problem framing leaves room for multiple solutions.
*Independently of how we might solve it.
What problem are we solving?Q:
58. PM:
Designer:
*Quits. Goes to Facebook.*
Problem framing helps PMs avoid irritating
designers and engineers.
The signup button must be
big and red so more people
will see it and click on it.
*Independently of how we might solve it.
What problem are we solving?Q:
61. Q: How big of an opportunity is
it to hold the world hostage?
Cost of Space Laser:
Opportunity Size:
+$6,300,000,000,000
(available cash, top 5 countries)
-$15,600,000,000,000,000,00
(estimated cost of death star)
62. Q: How big of an opportunity is
holding the world hostage?
Opportunity Size:
$6,300,000,000,000
(available cash, top 5 countries)
(market size) (ransom)
x $1.26T = $6.3T
(opportunity)
top 5 countries
63. Q:
Ask:
How big is the opportunity?
q1: How big is the market?
q2: What’s the unit impact?
Then: What’s q1 × q2?
solve: (market size) × (impact) = (opportunity size)
71. 1. What problem are we solving?
2. What problems are we not solving?
3. For whom do we solve this problem?
4. How big is the opportunity?
5. How are people solving it now?
6. What’s the competitive landscape?
7. Why us? What’s our differentiator?
8. Why now? Why hasn’t this been solved yet?
9. How will we get this product to market?
10.How will we measure success?
11.What factors are critical to success?
12. Given the above, go or no-go?
The Opportunity Assessment:
value > features
worth it? worth it.
72. Big Product Q’s(for each Product Lifecycle Stage)
1. Who are we? Why are we here?
(strategy & existential crises)
2. Who’s our audience? What do
they want? (user research)
3. What problem should we solve?
How big is it?(opportunity assessment)
4. How should we solve the
problem? (design sprinting)
5. Are we approaching Product /
Market Fit? (build, measure, learn loop)
73. Big Product Q’s(for each Product Lifecycle Stage)
1. Who are we? Why are we here?
(strategy & existential crises)
2. Who’s our audience? What do
they want? (user research)
3. What problem should we solve?
How big is it?(opportunity assessment)
4. How should we solve the
problem? (design sprinting)
5. Are we approaching Product /
Market Fit? (build, measure, learn loop)
}Let’s
talk!
hi@eliholder.com
74. Summary:
1. The power of Questions
2. Asking the right Questions
3. Product Questions
4. Let’s talk!
hi@eliholder.com.