The document discusses governance, e-governance, and citizen-centric administration. It defines governance as the exercise of power to manage resources for development. Good governance aims to promote well-being through transparency, accountability, and inclusive decision-making, while bad governance lacks these qualities. E-governance uses information and communication technologies to engage citizens in governance through tools like e-voting and e-participation. Citizen-centric administration places citizens' needs at the center of decisions to improve services and participation. Citizen charters inform the public about government agency responsibilities and complaint procedures.
Accountability and transparency in public administration can lead to good governance. They are prerequisites for public trust. When governments are transparent, with open budgets and financial statements, and officials are accountable for their actions and use of resources, it reduces corruption and maladministration. This builds integrity and legitimacy in government. However, corruption in the public sector, like in public works projects, can have large economic and human costs if transparency and accountability measures are not implemented properly.
Accountability & transparency and good governance 28 08-2011DrShamsulArefin
The document discusses accountability, transparency, and their impact on public administration. It defines accountability as the obligation of public officials to report on the use of public resources and be answerable for failing to meet objectives. Transparency involves sharing information about government decisions and activities through open records and access to information. When governments are accountable and transparent, it reduces corruption, ensures optimal use of resources, and builds public trust. The implementation of accountability requires measures across procurement, financial management, disclosure, civil society involvement, complaints processes, codes of conduct, and sanctions.
This document discusses good governance at various levels. It defines good governance as the manner in which power is exercised to manage resources for development. Good corporate governance helps build trust and promotes long-term investment, while bad governance can lead to issues like corruption and lack of accountability. The principles of good governance include transparency, accountability, rule of law, and participation. Challenges to good governance in India include criminalization of politics, corruption, and delays in justice. The Good Governance Index evaluates Indian states and UTs across 10 sectors and 58 indicators to assess governance.
A Critical Review Of Literature On Influence Of Good Governance On Service Qu...Stacy Taylor
This document provides a literature review on the influence of good governance on service quality. It discusses key concepts like governance, good governance, and service quality. The review finds that studies have shown accountability and transparency generally improve service quality in sectors like education, though some results are mixed. Fewer studies have focused on the element of ethics and integrity in relation to good governance. Overall, the review finds a lack of studies specifically assessing the influence of good governance on the quality of university education.
The document discusses the evolution of the concept of governance from the 1990s to present. It began as a development reform advocated by international institutions in response to failed development interventions. "Good governance" emerged as a guiding principle, focusing on proper administrative processes and effective policy instruments. Key principles of good governance were identified as accountability, participation, predictability, and transparency. The document also discusses definitions and characteristics of good governance put forward by various international organizations, as well as indicators and assessment tools used to measure good governance.
The document discusses the concepts of governance and good governance. It defines governance as the exercise of authority through formal and informal institutions to make decisions that affect citizens. Good governance entails sound management, accountability, transparency, and respect for human rights. The key aspects of good governance identified include legitimacy, competence, accountability, participation, rule of law, transparency, responsiveness, consensus, equity, effectiveness, and protection of human rights.
The document discusses the concepts of governance and good governance. It defines governance as the exercise of authority through formal and informal institutions and the participation of citizens and groups. Good governance entails sound management, accountability, transparency, and respect for human rights. The key aspects of good governance discussed are legitimacy, competence, accountability, and respect for the rule of law. Citizen participation, protection of rights, democratic processes, and media freedom are seen as indispensable characteristics of good governance.
With the help of this powerpoint presentation, at the Workshop on Governance Assessment Methods and Applications of Governance Data in Policy-Making (June 2009), Ken Mease argued that governance assessments can be 1) a reporting tool that can track and communicate progress towards goals and/or outcomes; 2) a policy tool that can guide evidence-based planning and action to address issues identified as important by citizens and in existing political commitments, and finally 3) a tool that can strengthen democracy by engaging stakeholders through informed discussions.
Accountability and transparency in public administration can lead to good governance. They are prerequisites for public trust. When governments are transparent, with open budgets and financial statements, and officials are accountable for their actions and use of resources, it reduces corruption and maladministration. This builds integrity and legitimacy in government. However, corruption in the public sector, like in public works projects, can have large economic and human costs if transparency and accountability measures are not implemented properly.
Accountability & transparency and good governance 28 08-2011DrShamsulArefin
The document discusses accountability, transparency, and their impact on public administration. It defines accountability as the obligation of public officials to report on the use of public resources and be answerable for failing to meet objectives. Transparency involves sharing information about government decisions and activities through open records and access to information. When governments are accountable and transparent, it reduces corruption, ensures optimal use of resources, and builds public trust. The implementation of accountability requires measures across procurement, financial management, disclosure, civil society involvement, complaints processes, codes of conduct, and sanctions.
This document discusses good governance at various levels. It defines good governance as the manner in which power is exercised to manage resources for development. Good corporate governance helps build trust and promotes long-term investment, while bad governance can lead to issues like corruption and lack of accountability. The principles of good governance include transparency, accountability, rule of law, and participation. Challenges to good governance in India include criminalization of politics, corruption, and delays in justice. The Good Governance Index evaluates Indian states and UTs across 10 sectors and 58 indicators to assess governance.
A Critical Review Of Literature On Influence Of Good Governance On Service Qu...Stacy Taylor
This document provides a literature review on the influence of good governance on service quality. It discusses key concepts like governance, good governance, and service quality. The review finds that studies have shown accountability and transparency generally improve service quality in sectors like education, though some results are mixed. Fewer studies have focused on the element of ethics and integrity in relation to good governance. Overall, the review finds a lack of studies specifically assessing the influence of good governance on the quality of university education.
The document discusses the evolution of the concept of governance from the 1990s to present. It began as a development reform advocated by international institutions in response to failed development interventions. "Good governance" emerged as a guiding principle, focusing on proper administrative processes and effective policy instruments. Key principles of good governance were identified as accountability, participation, predictability, and transparency. The document also discusses definitions and characteristics of good governance put forward by various international organizations, as well as indicators and assessment tools used to measure good governance.
The document discusses the concepts of governance and good governance. It defines governance as the exercise of authority through formal and informal institutions to make decisions that affect citizens. Good governance entails sound management, accountability, transparency, and respect for human rights. The key aspects of good governance identified include legitimacy, competence, accountability, participation, rule of law, transparency, responsiveness, consensus, equity, effectiveness, and protection of human rights.
The document discusses the concepts of governance and good governance. It defines governance as the exercise of authority through formal and informal institutions and the participation of citizens and groups. Good governance entails sound management, accountability, transparency, and respect for human rights. The key aspects of good governance discussed are legitimacy, competence, accountability, and respect for the rule of law. Citizen participation, protection of rights, democratic processes, and media freedom are seen as indispensable characteristics of good governance.
With the help of this powerpoint presentation, at the Workshop on Governance Assessment Methods and Applications of Governance Data in Policy-Making (June 2009), Ken Mease argued that governance assessments can be 1) a reporting tool that can track and communicate progress towards goals and/or outcomes; 2) a policy tool that can guide evidence-based planning and action to address issues identified as important by citizens and in existing political commitments, and finally 3) a tool that can strengthen democracy by engaging stakeholders through informed discussions.
This document discusses and compares different types of accountability in public administration, including traditional, managerial, program, social, and process accountability. It outlines the key elements and focuses of each type. Traditional accountability focuses on compliance, while managerial accountability emphasizes efficiency and economy. Program accountability assesses whether programs achieve objectives effectively and efficiently. Social accountability examines whether activities inspire public confidence and achieve social goals. Process accountability emphasizes agreed-upon procedures and standards between providers and recipients.
This document discusses concepts and tools related to social accountability and participatory public expenditure management. It defines social accountability as an approach that relies on civic engagement where citizens and civil society organizations directly or indirectly exact accountability. Some key social accountability mechanisms mentioned include participatory budgeting, public expenditure tracking, citizen monitoring, and advocacy campaigns. The document also provides examples of these tools being implemented successfully in various countries like participatory budgeting in Porto Alegre, Brazil and public expenditure tracking surveys in Uganda.
E-Governance a change management tool - P PanneervelAmith hillshow
This document discusses concepts related to e-governance. It defines e-governance as applying electronic means to interactions between government and citizens/businesses and internal government operations to simplify and improve governance. Governance refers to the relationship between citizens and the state, and the exercise of authority over economic and social resources for development. The key objectives of e-governance are to provide access to information and enable active citizen participation in the political process and government services.
Participatory governance allows citizens to provide advice, comments, or votes on specific policy issues to join citizens and government in decision-making. It can be accomplished through both online and offline methods. Participatory governance increases transparency and accountability, improves citizen relations and policy outcomes, and builds consensus. Examples where it can be applied include planning, budgeting, and monitoring government performance. Considerations for implementation include access, privacy, security, and minority representation. Overall, participatory governance enhances communication and democracy while lowering tensions.
The document discusses good governance. It defines good governance as how public institutions effectively conduct public affairs and manage resources for public benefit. It originated as a concept promoted by the World Bank in 1989 to describe factors necessary for development. Key elements of good governance discussed include participation, rule of law, transparency, responsiveness, equity, effectiveness, efficiency and accountability. The document also discusses Kautilya's views on good governance and highlights that Himachal Pradesh is ranked first among small states in India for quality of governance according to a 2017 survey.
The document discusses the concepts of governance and e-governance. It defines e-governance as a two-way communication between government and citizens that uses technology to improve service delivery and ensure services reach beneficiaries. E-governance can make government more transparent and help transform citizen services. There are technological, social, cultural, political, psychological and service components to consider in e-governance. It also describes different types of interactions in e-governance including G2G, G2C, G2B, and G2E and highlights benefits like better access to information and accountability, while also noting challenges to implementing e-governance in India like lack of integration and communication between departments.
Promoting transparency and accountabilityGreen Minds
This document provides an overview of USAID's experience promoting transparency and accountability to combat corruption. It discusses USAID's early work in the 1960s and 1970s supporting financial management reforms and government capacity building. It then outlines USAID's current two-pronged approach of changing the environment for public and private sector interactions through legal and regulatory reforms, and mobilizing public support for anti-corruption efforts through civil society engagement and public awareness campaigns. The document provides several examples of USAID's anti-corruption programs and lessons learned over decades of experience.
This document discusses good governance in the WASH (water, sanitation, and hygiene) sector. It defines key terms like governance, good governance, water governance, and local governance. Good governance involves transparency, accountability, participation of stakeholders, and sustainable service provision. Water governance requires multi-dimensional approaches across different levels. Local governance for WASH services involves decision-making and relationships that deliver services at the local level through stakeholder participation and gender-sensitive, equitable approaches.
SDG 16.6 aims to develop effective, accountable and transparent institutions at all levels of government. Key aspects include the ability of governments to implement budgets accurately and deliver public services as planned, while accountability institutions help bridge gaps between stakeholders and decision makers. Transparency minimizes corruption and ensures diverse voices are heard in decision making. Effective implementation requires localizing SDG 16.6, strengthening access to information and civic engagement, and increasing financing through taxation while ensuring inclusive stakeholder participation in governance. Challenges to achieving SDG 16.6 include lack of state-citizen engagement, weak legislative frameworks, and public sector corruption.
This project report summarizes the e-government systems of India and Australia. It discusses definitions of e-government, the goals and components of India's e-government system including technological, social, cultural, political, psychological, and service components. It also describes the types of interactions enabled by e-government, including government to government, government to citizens, and government to businesses. The report was submitted by Muhammad Arif, Saad Mazhar, Hasan Aleem, and Sajid Hussain to their instructor Mr. Manoj Kumar.
Responsive governance bpatc ssc on 27-10-2016DrShamsulArefin
The document discusses responsive governance and its importance. It defines responsive governance as efficiently and effectively responding to citizens' needs, engaging citizens in decision-making, and ensuring government accountability. It notes that a lack of responsive governance can widen inequality and undermine development goals by ignoring marginalized groups. The document advocates for responsive governance through citizen engagement, transparency, accountability measures, and modern technologies to strengthen governance.
The document discusses key aspects of good governance including transparency, participation, rule of law, accountability, and equality. It emphasizes that good governance leads to the flourishing of society and nation by ensuring inclusive, democratic decision making that respects human rights and promotes the common good. Good governance requires an engaged civil society, adherence to the constitution and laws, and equitable justice systems.
The document discusses key concepts and principles of good governance. It defines governance as the exercise of economic, political and administrative authority to manage a country's resources. Some key qualities and principles of good governance discussed include: economic liberalism, political pluralism, social development, administrative accountability, participation, devolution, non-discrimination, transparency, rule of law, effectiveness, efficiency, accountability, and consensus-building. Good governance promotes values for the public, manages resources without abuse or corruption, and regards the rule of law.
This document discusses the concept of good governance. It defines governance as the exercise of authority through economic, political, and administrative mechanisms. Good governance has several key characteristics including participation, rule of law, transparency, responsiveness, consensus building, equity, effectiveness, and accountability. It also examines frameworks for good governance from the UN, World Bank, and other organizations. Several components are identified, including pillars, actors, and indicators of good governance. Overall, the document provides an overview of the concept of good governance and its various dimensions.
Law, governance and the challenges for developmentAlexander Decker
This document discusses law, governance, and development challenges. It defines law as an instrument for order maintenance, good governance, and social engineering. Good governance requires democracy, transparency, accountability, rule of law, and separation of powers. Development challenges include adopting holistic vs. piecemeal strategies, feedback mechanisms, and rent-seeking behaviors without oversight. Effective governance through law is needed to ensure infrastructure supports all economic players and development goals are achieved.
The article discusses how good corporate governance is important for banks' financial performance and long-term sustainability. It argues that banks with strong corporate governance practices tend to have higher profitability and lower costs of capital. Ensuring proper oversight of management and clear accountability helps minimize risks and maintains stakeholder trust, benefiting the bank's financial position.
This document discusses the importance of good governance for the flourishing of society and nations. It defines key concepts related to good governance like justice, equality, transparency, and concludes that good governance relies on relating its key components like rule of law, accountability, and transparency between individuals in society.
MY Presentation on Gender Concerns in New Paradigms of Governance - Reaching the Unreached in Indian Institute of Public Administration (IIPA) Prelude Conference at Manner Thirumalai Naikar College, Madurai organised by Indian Institute of Public Administration (IIPA) Madurai Branch (A Unit of Indian Institute of Public Administration (IIPA), Government of India, New Delhi) on 21.10.2023
This document discusses the concept of good governance and its pillars. It defines governance as the decision-making process and implementation of decisions. Good governance means operating in a participatory, accountable, transparent, and consensus-based manner to advance citizens' rights and public interests. The key pillars of good governance discussed are: rule of law, participation, transparency, accountability, responsiveness, equity and inclusion, effectiveness and efficiency, and strategic vision. Good governance ensures fairness, empowerment, and efficient public service delivery through balancing these pillars.
This document discusses governance and government. It defines governance as the exercise of political, economic and administrative authority to manage a nation's affairs, while government rules and controls a state. Good governance involves adherence to rule of law, management over control, and participation from the state, civil society and market. The Philippines faces challenges of governance such as corruption, inefficient bureaucracy and political instability that have hindered development. Efforts to improve governance through anti-red tape laws, e-services and streamlined business processes have had limited impact and governance remains an issue.
it describes the bony anatomy including the femoral head , acetabulum, labrum . also discusses the capsule , ligaments . muscle that act on the hip joint and the range of motion are outlined. factors affecting hip joint stability and weight transmission through the joint are summarized.
This document discusses and compares different types of accountability in public administration, including traditional, managerial, program, social, and process accountability. It outlines the key elements and focuses of each type. Traditional accountability focuses on compliance, while managerial accountability emphasizes efficiency and economy. Program accountability assesses whether programs achieve objectives effectively and efficiently. Social accountability examines whether activities inspire public confidence and achieve social goals. Process accountability emphasizes agreed-upon procedures and standards between providers and recipients.
This document discusses concepts and tools related to social accountability and participatory public expenditure management. It defines social accountability as an approach that relies on civic engagement where citizens and civil society organizations directly or indirectly exact accountability. Some key social accountability mechanisms mentioned include participatory budgeting, public expenditure tracking, citizen monitoring, and advocacy campaigns. The document also provides examples of these tools being implemented successfully in various countries like participatory budgeting in Porto Alegre, Brazil and public expenditure tracking surveys in Uganda.
E-Governance a change management tool - P PanneervelAmith hillshow
This document discusses concepts related to e-governance. It defines e-governance as applying electronic means to interactions between government and citizens/businesses and internal government operations to simplify and improve governance. Governance refers to the relationship between citizens and the state, and the exercise of authority over economic and social resources for development. The key objectives of e-governance are to provide access to information and enable active citizen participation in the political process and government services.
Participatory governance allows citizens to provide advice, comments, or votes on specific policy issues to join citizens and government in decision-making. It can be accomplished through both online and offline methods. Participatory governance increases transparency and accountability, improves citizen relations and policy outcomes, and builds consensus. Examples where it can be applied include planning, budgeting, and monitoring government performance. Considerations for implementation include access, privacy, security, and minority representation. Overall, participatory governance enhances communication and democracy while lowering tensions.
The document discusses good governance. It defines good governance as how public institutions effectively conduct public affairs and manage resources for public benefit. It originated as a concept promoted by the World Bank in 1989 to describe factors necessary for development. Key elements of good governance discussed include participation, rule of law, transparency, responsiveness, equity, effectiveness, efficiency and accountability. The document also discusses Kautilya's views on good governance and highlights that Himachal Pradesh is ranked first among small states in India for quality of governance according to a 2017 survey.
The document discusses the concepts of governance and e-governance. It defines e-governance as a two-way communication between government and citizens that uses technology to improve service delivery and ensure services reach beneficiaries. E-governance can make government more transparent and help transform citizen services. There are technological, social, cultural, political, psychological and service components to consider in e-governance. It also describes different types of interactions in e-governance including G2G, G2C, G2B, and G2E and highlights benefits like better access to information and accountability, while also noting challenges to implementing e-governance in India like lack of integration and communication between departments.
Promoting transparency and accountabilityGreen Minds
This document provides an overview of USAID's experience promoting transparency and accountability to combat corruption. It discusses USAID's early work in the 1960s and 1970s supporting financial management reforms and government capacity building. It then outlines USAID's current two-pronged approach of changing the environment for public and private sector interactions through legal and regulatory reforms, and mobilizing public support for anti-corruption efforts through civil society engagement and public awareness campaigns. The document provides several examples of USAID's anti-corruption programs and lessons learned over decades of experience.
This document discusses good governance in the WASH (water, sanitation, and hygiene) sector. It defines key terms like governance, good governance, water governance, and local governance. Good governance involves transparency, accountability, participation of stakeholders, and sustainable service provision. Water governance requires multi-dimensional approaches across different levels. Local governance for WASH services involves decision-making and relationships that deliver services at the local level through stakeholder participation and gender-sensitive, equitable approaches.
SDG 16.6 aims to develop effective, accountable and transparent institutions at all levels of government. Key aspects include the ability of governments to implement budgets accurately and deliver public services as planned, while accountability institutions help bridge gaps between stakeholders and decision makers. Transparency minimizes corruption and ensures diverse voices are heard in decision making. Effective implementation requires localizing SDG 16.6, strengthening access to information and civic engagement, and increasing financing through taxation while ensuring inclusive stakeholder participation in governance. Challenges to achieving SDG 16.6 include lack of state-citizen engagement, weak legislative frameworks, and public sector corruption.
This project report summarizes the e-government systems of India and Australia. It discusses definitions of e-government, the goals and components of India's e-government system including technological, social, cultural, political, psychological, and service components. It also describes the types of interactions enabled by e-government, including government to government, government to citizens, and government to businesses. The report was submitted by Muhammad Arif, Saad Mazhar, Hasan Aleem, and Sajid Hussain to their instructor Mr. Manoj Kumar.
Responsive governance bpatc ssc on 27-10-2016DrShamsulArefin
The document discusses responsive governance and its importance. It defines responsive governance as efficiently and effectively responding to citizens' needs, engaging citizens in decision-making, and ensuring government accountability. It notes that a lack of responsive governance can widen inequality and undermine development goals by ignoring marginalized groups. The document advocates for responsive governance through citizen engagement, transparency, accountability measures, and modern technologies to strengthen governance.
The document discusses key aspects of good governance including transparency, participation, rule of law, accountability, and equality. It emphasizes that good governance leads to the flourishing of society and nation by ensuring inclusive, democratic decision making that respects human rights and promotes the common good. Good governance requires an engaged civil society, adherence to the constitution and laws, and equitable justice systems.
The document discusses key concepts and principles of good governance. It defines governance as the exercise of economic, political and administrative authority to manage a country's resources. Some key qualities and principles of good governance discussed include: economic liberalism, political pluralism, social development, administrative accountability, participation, devolution, non-discrimination, transparency, rule of law, effectiveness, efficiency, accountability, and consensus-building. Good governance promotes values for the public, manages resources without abuse or corruption, and regards the rule of law.
This document discusses the concept of good governance. It defines governance as the exercise of authority through economic, political, and administrative mechanisms. Good governance has several key characteristics including participation, rule of law, transparency, responsiveness, consensus building, equity, effectiveness, and accountability. It also examines frameworks for good governance from the UN, World Bank, and other organizations. Several components are identified, including pillars, actors, and indicators of good governance. Overall, the document provides an overview of the concept of good governance and its various dimensions.
Law, governance and the challenges for developmentAlexander Decker
This document discusses law, governance, and development challenges. It defines law as an instrument for order maintenance, good governance, and social engineering. Good governance requires democracy, transparency, accountability, rule of law, and separation of powers. Development challenges include adopting holistic vs. piecemeal strategies, feedback mechanisms, and rent-seeking behaviors without oversight. Effective governance through law is needed to ensure infrastructure supports all economic players and development goals are achieved.
The article discusses how good corporate governance is important for banks' financial performance and long-term sustainability. It argues that banks with strong corporate governance practices tend to have higher profitability and lower costs of capital. Ensuring proper oversight of management and clear accountability helps minimize risks and maintains stakeholder trust, benefiting the bank's financial position.
This document discusses the importance of good governance for the flourishing of society and nations. It defines key concepts related to good governance like justice, equality, transparency, and concludes that good governance relies on relating its key components like rule of law, accountability, and transparency between individuals in society.
MY Presentation on Gender Concerns in New Paradigms of Governance - Reaching the Unreached in Indian Institute of Public Administration (IIPA) Prelude Conference at Manner Thirumalai Naikar College, Madurai organised by Indian Institute of Public Administration (IIPA) Madurai Branch (A Unit of Indian Institute of Public Administration (IIPA), Government of India, New Delhi) on 21.10.2023
This document discusses the concept of good governance and its pillars. It defines governance as the decision-making process and implementation of decisions. Good governance means operating in a participatory, accountable, transparent, and consensus-based manner to advance citizens' rights and public interests. The key pillars of good governance discussed are: rule of law, participation, transparency, accountability, responsiveness, equity and inclusion, effectiveness and efficiency, and strategic vision. Good governance ensures fairness, empowerment, and efficient public service delivery through balancing these pillars.
This document discusses governance and government. It defines governance as the exercise of political, economic and administrative authority to manage a nation's affairs, while government rules and controls a state. Good governance involves adherence to rule of law, management over control, and participation from the state, civil society and market. The Philippines faces challenges of governance such as corruption, inefficient bureaucracy and political instability that have hindered development. Efforts to improve governance through anti-red tape laws, e-services and streamlined business processes have had limited impact and governance remains an issue.
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2. AGENDA
• DEFINE GOVERNANCE
• GOOD AND BAD GOVERNANCE
DIFFERENTIATE GOOD AND BAD GOVERNANCE
ASPECTS OF GOOD GOVERNANCE
CITIZEN CENTRIC ADMINISTRATION & CITIZEN CHARTER
• DEFINE E-GOVERNANCE
OPPORTUNITIES and BENEFITS OF E-GOVERNANCE
CHALLENGES and RISKS OF E-GOVERNANCE
• TRANSFORMATION NEEDED TO GOVERNMENT
3. INTRODUCTION
Effective governance is essential for the well-being of any
organization or society. It can ensure that resources are
managed efficiently and fairly, that the needs and
interests of all stakeholders are taken into account, and
that decisions are made in a transparent and inclusive
manner. On the other hand, poor governance can lead to
corruption, inequality, and social unrest.
5. DEFINE GOVERNANCE
According to the Merriam-Webster dictionary, governance
involves "overseeing the control and direction of
something".
This implies that governance is not just about exercising
power, but also about ensuring that it is exercised in the
right way. It involves setting up systems and processes
that can prevent abuse of power and promote
accountability and transparency.
6. DEFINE GOVERNANCE
According to World Bank. Governance defines as "the
manner in which power is exercised in the management
of a country's economic and social resources for
development".
This definition highlights the importance of governance in
promoting development and ensuring that resources are
managed in a way that benefits all members of society.
8. GOOD GOVERNANCE
Good governance refers to the effective and responsible
management of public affairs, based on principles such as
transparency, accountability, participation, and the rule of
law.
It aims to promote the well-being of individuals and
societies by ensuring that decisions are made in the
interests of the broader community, and that resources
are managed efficiently and equitably.
9. BAD GOVERNANCE
Bad governance refers to the opposite: a system of
decision-making and use of power that is ineffective,
inefficient, and often corrupt.
It may involve a lack of transparency and accountability,
mismanagement of resources, exclusion of certain groups
from decision-making processes, and a disregard for
human rights and the rule of law.
10. ASPECTS OF GOOD GOVERNANCE
Transparency
Efficiency
Rule of law
Strategic vision Accountability
Consensus orientation
Equity
Participation and
inclusivity
11. GOOD GOVERNANCE vs. BAD GOVERNANCE
GOOD GOVERNANCE BAD GOVERNANCE
TRANSPARENCY
Operating in a transparent
manner, ensuring that
information is easily
accessible and decisions are
made in the interests of the
broader community
Operating in a secretive or
opaque manner, which can
create an environment
where corruption and abuse
of power can thrive
12. GOOD GOVERNANCE vs. BAD GOVERNANCE
GOOD GOVERNANCE BAD GOVERNANCE
ACCOUNTABILITY
Establishing effective
mechanisms to hold those in
power accountable for their
actions and ensuring that
decisions are made with the
best interests of
stakeholders in mind
Lack of effective mechanisms
to hold those in power
accountable for their actions
13. GOOD GOVERNANCE vs. BAD GOVERNANCE
GOOD GOVERNANCE BAD GOVERNANCE
PARTICIPATION AND INCLUSIVILITY
Ensuring that all
stakeholders have a voice in
decision-making and that
decision-making processes
are inclusive and reflect the
needs and aspirations of the
wider community
Monopolization of decision-
making by a small group,
leading to exclusion and
marginalization of other
stakeholders
14. GOOD GOVERNANCE vs. BAD GOVERNANCE
GOOD GOVERNANCE BAD GOVERNANCE
RULE OF LAW
Ensuring that the rule of law
is respected and enforced,
promoting a stable and
predictable environment for
individuals and businesses
Weak enforcement of the
rule of law, resulting in
corruption, impunity, and a
lack of respect for human
rights
15. GOOD GOVERNANCE vs. BAD GOVERNANCE
GOOD GOVERNANCE BAD GOVERNANCE
EFFICIENCY
Ensuring that resources are
managed efficiently and
effectively, minimizing waste
and maximizing benefits for
all stakeholders
Mismanagement of
resources, resulting in waste,
inefficiency, and unequal
distribution of benefits
16. GOOD GOVERNANCE vs. BAD GOVERNANCE
GOOD GOVERNANCE BAD GOVERNANCE
RESPONSIVENESS
Being responsive to the
needs and aspirations of the
community and adjusting
policies and programs
accordingly
Lack of responsiveness to the
needs and aspirations of the
community
17. GOOD GOVERNANCE vs. BAD GOVERNANCE
GOOD GOVERNANCE BAD GOVERNANCE
CONSENSUS ORIENTATION
Encouraging consensus-
building among stakeholders
and promoting cooperation
and collaboration among
different groups
Lack of consensus-building
among stakeholders, leading
to conflict and division
18. GOOD GOVERNANCE vs. BAD GOVERNANCE
GOOD GOVERNANCE BAD GOVERNANCE
CONSENSUS ORIENTATION
Encouraging consensus-
building among stakeholders
and promoting cooperation
and collaboration among
different groups
Lack of consensus-building
among stakeholders, leading
to conflict and division
19. GOOD GOVERNANCE vs. BAD GOVERNANCE
GOOD GOVERNANCE BAD GOVERNANCE
EQUITY
Ensuring that policies and
programs are equitable and
do not discriminate against
any particular group or
individual
Policies and programs that
are inequitable and
discriminate against certain
groups or individuals
20. GOOD GOVERNANCE vs. BAD GOVERNANCE
GOOD GOVERNANCE BAD GOVERNANCE
STRATEGIC VISION
Developing a long-term
strategic vision and plan for
the organization or society,
with clear goals and
objectives that reflect the
needs and aspirations of the
community
Lack of a long-term strategic
vision and plan, resulting in
short-sighted decision-
making
22. Citizen Centric Administration, also known as Citizen-
Centered Governance or Citizen-Focused Administration,
is a model of governance that places the needs and
preferences of citizens at the center of decision-making
processes. In this model, the government views citizens as
the primary stakeholders and seeks to serve them by
providing efficient, effective, and responsive public
services.
CITIZEN CENTRIC ADMINISTRATION
23. The benefits of Citizen Centric Administration include
increased trust and legitimacy in government, improved
service delivery, greater citizen satisfaction, and
increased citizen participation and engagement. This
model of governance has been adopted in several
countries, including the United States, Canada,
Australia, and the United Kingdom, and it is increasingly
recognized as a key factor in promoting good governance
and enhancing public sector performance.
CITIZEN CENTRIC ADMINISTRATION
24. Citizen Centric Administration is closely related to the
concept of e-governance, as it often involves the use of
technology and digital platforms to facilitate citizen
participation and engagement. By leveraging the power of
technology, governments can collect feedback from
citizens, respond to their concerns and needs, and deliver
public services in a more efficient and effective manner.
CITIZEN CENTRIC ADMINISTRATION
25. Citizen Charters typically contain information on the
services provided by the government agency, the
timeframes within which the services will be delivered,
the fees and charges associated with the services, and the
procedures for making complaints and obtaining redress.
The Charter may also outline the roles and
responsibilities of the government agency and its staff, as
well as the rights and obligations of citizens in their
interactions with the agency.
CITIZEN CHARTER
26. Citizen Charter is an important tool for promoting good
governance and enhancing the relationship between
citizens and the government. It helps to build trust and
confidence in government institutions and can improve
the quality of public services. Citizen Charters have been
adopted in many countries around the world, and they
are increasingly recognized as a key element of good
governance and public sector performance.
CITIZEN CHARTER
27. The Citizen Charter is a way of setting standards for
public service delivery and ensuring that these standards
are met. It helps to ensure that government agencies are
accountable to citizens and that citizens have a means of
holding them to account. By providing information on the
services provided by the government agency and the
procedures for accessing them, the Citizen Charter helps
to promote transparency and reduce corruption.
CITIZEN CHARTER
29. E - GOVERNANCE
E-governance can take many forms, including e-participation, e-deliberation,
and e-voting. E-participation involves using ICTs to engage citizens in policy-
making and governance processes. E-deliberation is the use of ICTs to
facilitate discussion and debate among citizens and between citizens and
government. E-voting involves using ICTs to enable citizens to cast their
votes electronically. Successful e-governance initiatives have been
implemented in different countries, such as Estonia's e-residency program,
India's Aadhaar biometric identification system, and South Korea's e-
democracy platform. These examples show how e-governance can improve
public services, enhance citizen participation, and promote transparency and
accountability.
30. Opportunities and Benefits of E-Governance
E-governance offers numerous opportunities and benefits, including
improving efficiency, reducing corruption, increasing citizen participation,
and promoting accountability. By using ICTs, e-governance can streamline
administrative processes, reduce bureaucratic inefficiencies, and enhance the
speed and accessibility of public services. E-governance can also provide new
channels for citizens to engage with government and participate in decision-
making processes. Additionally, e-governance can help to promote
transparency and accountability by providing citizens with access to
information and enabling them to hold public officials to account. The World
Economic Forum's Global Competitiveness Report and the UN E-
Government Survey have identified e-governance as a critical factor in
promoting sustainable development and enhancing government effectiveness.
31. Challenges and Risks of E-Governance
However, e-governance also presents several challenges and risks. One major
challenge is the digital divide, which can limit access to e-governance services
for marginalized communities. This divide can arise due to issues such as
unequal access to technology and the internet, low digital literacy, and
language barriers. Additionally, privacy and security concerns, as well as a
lack of trust and legitimacy, can undermine public support for e-governance
initiatives. There is a risk that sensitive data may be leaked or hacked, and
that the privacy rights of citizens may be compromised. Furthermore, e-
governance may be perceived as a threat to traditional power structures and
may be met with resistance from vested
33. Governments around the world are facing
unprecedented challenges, including increasing
demands from citizens, the need to address
complex and interconnected problems, and the
rapid pace of technological change.
To meet these challenges, governments must
undergo a significant transformation in how they
operate and deliver public services.
34. Here are some of the key transformations needed
for government:
Digital Transformation
Governments must embrace digital technologies
and innovation to provide services that are efficient,
effective, and responsive to citizen needs. This includes
implementing e-government initiatives, improving digital
infrastructure, and leveraging data to inform decision-
making.
35. Here are some of the key transformations needed
for government:
Citizen-Centric Governance
Governments must shift their focus from traditional
bureaucratic models to a more collaborative and
participatory approach that puts citizens at the center of
decision-making processes. This involves increasing
transparency, accountability, and citizen engagement.
36. Here are some of the key transformations needed
for government:
Agile and Lean Government
Governments must become more agile and
responsive to changing needs and demands. This requires
streamlining bureaucratic processes, reducing red tape,
and empowering public servants to make decisions
quickly and efficiently.
37. Here are some of the key transformations needed
for government:
Evidence-Based Policy
Governments must use data and evidence to inform
policy-making and measure the impact of public policies
and programs. This includes investing in research and
evaluation to understand what works and what doesn't.
38. Here are some of the key transformations needed
for government:
Collaborative Governance
Governments must work collaboratively with other
stakeholders, including the private sector, civil society
organizations, and citizens themselves, to address
complex problems and achieve shared goals. This involves
building strong partnerships, promoting co-design and co-
creation, and fostering a culture of collaboration.
39. Here are some of the key transformations needed
for government:
Adaptive Leadership
Governments must develop leaders who are
adaptable, flexible, and able to navigate complex
challenges. This requires investing in leadership
development, promoting a culture of learning and
experimentation, and embracing new approaches to
leadership.
40. Here are some of the key transformations needed
for government:
Adaptive Leadership
Governments must develop leaders who are
adaptable, flexible, and able to navigate complex
challenges. This requires investing in leadership
development, promoting a culture of learning and
experimentation, and embracing new approaches to
leadership.
DEFINE GOVERNANCE
GOOD AND BAD GOVERNANCE
DIFFERENTIATE GOOD AND BAD GOVERNANCE
DEFINE E-GOVERNANCE
CHALLENGES OF E-GOVERNANCE
TRANSFORMATION NEEDED TO GOVERNMENT
Effective governance is essential for the well-being of any organization or society. It can ensure that resources are managed efficiently and fairly, that the needs and interests of all stakeholders are taken into account, and that decisions are made in a transparent and inclusive manner. On the other hand, poor governance can lead to corruption, inequality, and social unrest.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
According to the Merriam-Webster dictionary, governance involves "overseeing the control and direction of something". This implies that governance is not just about exercising power, but also about ensuring that it is exercised in the right way. It involves setting up systems and processes that can prevent abuse of power and promote accountability and transparency.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.
World Bank defines governance as "the manner in which power is exercised in the management of a country's economic and social resources for development". This definition highlights the importance of governance in promoting development and ensuring that resources are managed in a way that benefits all members of society.