Cassandra Gold is a highly experienced business systems analyst and project manager with over 11 years of experience in roles such as data analyst, reporting analyst, project manager, and account manager. She has extensive experience with Microsoft tools like SQL Server, SSIS, Access, and Excel. Cassandra has worked in industries such as manufacturing, retail, and hospitality. She currently works as a senior business systems analyst and finance project manager at United Health Group where she creates dynamic financial reports and integrates data between various systems.

1. Cassandra S. Gold
4755 Park Commons Dr. Apt 342
St Louis Park, MN 55416
Contact Information - Ph: 818-219-0344 - Email: csengwall@ymail.com
Roles:
• Sr. Business Systems Analyst
• Data Systems Analyst
• Reporting Analyst
• Project Manager
• Contract Renewal Specialist
• Inside Sales Account Manager
• Market Research
• Assistant Manager-Hospitality
• Display/Inventory Management
Tools/Methods:
• MS Office 2007/2010 Suite,
Power Pivot
• MS SQL Server
• SSIS
• MS Access
• SAP BI
• Workfront
• Adobe
• General RAS / ERP / ETL solutions
• Crystal Reports 2013
• Mac OS X v10.10
• Elliott / NETcellent Systems
• Autoquotes 6 / AQ 360
• Warranty Central
Industry:
• Sales and Distribution
– various industries
• Manufacturing
• Retail
• Entertainment
• Customer Service
• Hospitality
• Non-Profit
Education/Certifications:
• Institute for the Nations,
Australia-Certificate III
• People to People Student
Ambassador Program,
Australia- Cert. of Completion
• Champlin Park High School-
High School Diploma
Experience Summary
Cassandra is a highly motivated business professional with over 11
years of experience in a broad range of reporting-oriented
analytical skills. Thrives in high stress and challenging
environments and relates well with people of diverse ethnic
backgrounds, with a proven ability to interact patiently and
tactfully in all situations. She is highly adaptable to new
technology and extremely detail-oriented.
Relevant Experience
Data/Project Management
o Pivot Tables – Power Pivot
o Database Tools – MS SQL
Server, SSIS, MS Access/VBA
o IT Team
Lead/Coach/Mentor
o Project Defining/Initiating
o Multi-Project Coordinating
o External/Internal Hierarchy
Stakeholder communication
o Financial Forecasting, Schedule,
& Performance Control -
o Effective System Enhancing
Related Skills
o Process Improvement
o Customer Relations
o Account Manager
o Distribution Pipeline
Management
o Sales Forecasting &
Proposal Generation
o Policies & Procedures
o Customer Feedback
Reporting
o Market Research/Client
Retention
o Inventory Management
Organization, Time Management, & Technical Skills
o Quality Work under tight
deadlines
o Complex Problem Solving
Grammar & Editing
o Complex Documentation
o Team Collaboration
o Quality Report Production
o Technical Vocabularies –
Various fields
Communication & People
o Outgoing Personality
o Positive Attitude
o Excellent Verbal &
Writing skills
o Fluent Spanish &
Conversational Portuguese
o Team Building & enjoys
helping people

2. Chronological Summary of Experience
United Health Group – August 2016 to Present
Sr Business Systems Analyst
Finance Project Manager
• Dynamic financial forecasting and reporting – weekly, monthly, quarterly, annually, YOY comparison reports
maintained and updated using SSIS integrated data from Galaxy, MS SQL, SAP, and Access databases.
• Vlookup, Pivot table, VBA Macros, and Slicers regularly utilized with SQL Server data exports to create dynamic
financial reports
• SSIS projects utilizing flow tools to integrate data from sales database into MS SQL Server master data format.
• Integrate new systems & technology
o Internal and external system integration projects
• Access and SSMS database maintenance, updating, and training
Red Bull North America, Inc. – February 2015 to July 2016
Business Systems Analyst
Project Manager
• Dynamic financial forecasting and reporting – weekly, monthly, quarterly, annually, YOY comparison reports
developed using SSIS integrated data from MS SQL, SAP, and Access databases.
• Vlookup, Pivot table, VBA Macros, and Slicers regularly utilized with SQL Server data exports to create dynamic
financial reports
• Multi-level Stakeholder communication
o Contract compliance within external distribution network – Executive business and technical teams
o Defining project requirements with internal executive team
o Maintain technical contact database - External/Internal Hierarchy
• Integrate new systems & technology
o Internal and external system integration project
o ERP software development - project coordination and IT external training
• Data Issue resolution management for distribution network
o Issue log database maintenance and data entry - Excel
o Company-wide data issue resolution flow – process improvement
• Operations project requirements
o Analyst relations management within distribution network
o Accounts payable/receivable database auditing
o Issue resolution communications management – distributors and ERP solutions
• ERP/ETL solution training completion – 15+ software solutions/systems for 350+ distribution network
• Management Science Associates (MSA) system training completion – 2 MSA online platforms
• Demand planning workflow & process improvement for team of 6 analysts; alignment with SOW and PMO
requirements.
• Cross-functional project management across four internal departments, 6 data/software companies, and 350+
distributor network.
• Develop, document, & train new policies & procedures
• Project status reporting – daily, weekly, monthly, yearly, multi-year comparison reports
• Multi-project management
• Trade Marketing project requirements
o Analyst relations management within distribution network
o Program compliance report analysis
o Issue resolution communications management – distributors and ERP solutions
Research Project Coordinator
• Technical Communication process improvement – Internal/External
• Sales initiatives and year-over-year program changes – SAP/Distributor ERP integration
• On-Premise Distributor SAP compliance
• Canada SAP system migration

3. Chronological Summary of Experience (cont’d.)
NBC Universal: Global Content Protection Team – December 2014 to January 2015
Data Analyst/Project Leader
• YouTube Claims Issue Resolution Project
o Develop, document, & train new policies & procedures
o Integrate new data, systems & technology – SSIS, MS SQL, MS Access, Excel VBA
o Key Requirements identification
o Develop Project summary and detail reporting
o Data Conversion
o Create repeatable process
American Range – March 2010 to June 2014
Reporting Analyst – Crystal Reports
• Inside/Outside Sales
o Executive client issue resolution flow – Customer/Consumer hierarchy integration
o Integrate new systems & technology – SSIS, MS Access/Excel VBA, Macro Express
o Sales & Shipping report process: daily, weekly, monthly, yearly, multi-year comparison reports
o COP sales order process: Annual, Bi-Annual & Quarterly reporting, 500+ client list, local, nat’l, & int’l
• Sales/Contract Renewal reporting & analysis - Contract Renewal package
Research Project Manager
• Competitive market analysis – data from 11 competitors
Senior Business Analyst
• Inside/Outside Sales
o Develop, document, & train new policies & procedures
o COP sales order process
• Accounting
o Accounts Receivable invoicing process
o Accounts Payable maintenance reports
o Client Contract file management
• Materials Management flow
o Inventory Reports: data analysis using shipping reports, determine re-order threshold
o Inventory Control: stockroom reorg, design floor diagrams, implement re-order & receiving process
o Implement customer feedback process to improve material mgmt
• Service Management
o Issue resolution flow, intake flow, Warranty Central system implementation
o Interdepartmental improvement with Accounts Payable: service invoice payment policies & procedures
• Manufacturing Plant
o Serial label policies & procedures – develop, document, & train
o Daily, Weekly, Quarterly, Annual production reporting process – Access/Excel VBA
Inside Sales Account Manager and Executive Administrator
• Executive Administrator to Vice President of Marketing & Sales and West Coast Sales Manager
• Customer Sales Associate back-up/training
• Custom RFQ Design - Autoquotes
• Website Auditing, client feedback reporting, customer trainer
Kravings Fusion – February 2014 to August 2014
Assistant Manager
• Action Summary reporting: Daily
• Multi-Level Sales Reporting: daily, weekly, quarterly
• Issue resolution: clients & team members
• Process Improvement: service team policies & procedures, develop, document, & train
• Inventory Reports/Control: data analysis-weekly reports, implement re-order & receiving process