This document provides a summary of the candidate's professional experience in telecommunications business intelligence, data warehousing, customer analytics, and reporting. The candidate has hands-on experience in areas such as marketing strategy, customer lifecycle management, data integration, segmentation, and key performance indicator setup and reporting. They have implemented various solutions including Oracle Communication Data Model and developed customer behavior segmentation, churn prediction, sales commission tracking, and business dashboards.

1. Summary
Telecom Business intelligence, DWH and customer analytics
professional with hands-on experience in marketing strategy,
Customer analytics & Insights, customer lifecycle management,
customer experience, market analysis, product development
support, data warehousing, competitive analysis, business cases ,
Segmentation, mobile devices,
Customer training and telecom KPI's setup and Reporting as well as
implementation, operation, maintenance and support of reporting
and information management systems, ETL tools and telecom data
infrastructure management with heavy-duty practice in multiple
Solutions data integration and reporting :
E SMSC · E HLR
Effective skills and experience in telecom market performance
tracking and company KPI’s directly reporting to EXCO’s and
group business reporting units. Direct contribution in business
plan , annual , quarter and monthly company performance report as
well as all BI & Data related projects and initiatives .
- Implementing Oracle communication data model (OCDM) -
Leading Data preparation & KPI's Identification for Analytics
activities including:
* Customers behavior segmentation .
* Churn prediction.
- Initiating Corporate business & postpaid management dashboard.
- Develop and automate corporate Sales commission data.
- Develop (ETL design and implementation ending with
presentation layer),
- monitor and enhance the BI solution for the company.

2. • Report and analyze usage, Sales and distribution, sales channels
behavior,
Network KPI’s (CDR, CSSR and utilization …etc), system licenses
monitoring and sales commission
scheme effectiveness.
• Network performance impact on revenues and customer
experience in addition to monitoring churn behavior and
accordingly identifying and reacting to churn causes.
• Subscriber base segmentation based on the subscriber age, ARPU
Segmentation.
• Subscribers target and control list selection for Pilots, effective
tracking and profitability assessment
• Daily, Weekly, Bi weekly and monthly Offers tracking reports in
term of Subs, Revenues, ARPU, AMPU in order to track offer
performance and evaluate the impact.
• Daily, Weekly, Bi weekly and monthly Sales performance and
quality reporting in term of Activation, recharge, revenues.
• Develop Network Performance tracking reports
• Provide business and technical solutions to different business
applications.
• Manage the resources of the Business Intelligence
Group to execute business plans and develop processes designed to
achieve the Company’s Objective.

3. Professional Experience:-
Windows95, wind95,Me , 2000 ,Xp,Sp2,vista,windows 7,Win8 ,Mac
• Business Intelligence
• Data Warehousing
• Oracle
• Telecommunications
• PL/SQL
• Analysis
• SQL
• ETL
• Segmentation
• Business Analysis
• Project Management
• Integration
• Oracle Warehouse Builder
• ITIL
• Systems Analysis
• Oracle Application Server
• Management
• Linux
• Oracle RAC
• Requirements Analysis
• Databases
• Troubleshooting
• Marketing Analytics
• VAS
• Access
• Business Analytics
• Market Research
• Analytics
• Microsoft SQL Server
• PMP
• Roaming
• Unix Shell Scripting
• Requirements Gathering
• Cross-functional Team Leadership

4. • Data Modeling
• Vendor Management
• Oracle Advanced Replication
• Customer Experience Analysis
• Performance Reporting
• Annual Reports
• Quarterly Reporting
• Strategy
• Team Management
• Project Planning
• Sql Plus
• MY Sql
• Sql server
• Android application
• ISO (Apple) application beginner
• Visual Basic.
• Web design.
• Html.
• IVR
• Microsoft Office (all versions).
• Ms-Dos operating System
• Basic language.
• All type of E-mail and all Internet service.
• System Admin (Add &Remove Account ,Monitoring…..)
• Prefer to work in the field of Telecommunication Intelligent Network &
VAS, Database , Billing , provisioning and Information Technology.
.To acquire a challenging position with an opportunity for professional
growth, in a progressive and people-oriented community
.I'm also intending to develop my skills continuously. Social and tend to
build many friendly relationships.
• Linux Red Hat Version 9.0,10, SUSE Enterprise Edition
• Red Hat Enterprise Linux version 4 (i686 athlon i386 GNU/Linux & 2008
x86_64 x86_64 x86_64 GNU/Linux)
• SQL * PLUS with Oracle version (8i & 9i & 10 &11 & 12) & Informix
under UNIX OS
• MS Access, Power Point, Word and Excel (data editing and creating
Macros)
• Excellent communication skills in order to be able to participate and drive

5. customer meetings.
• Strong problem solving skills and analytical ability.
• Ability to work under stressful situations on multiple projects, meet tight
deadlines and deliver services with high quality
• Ability to learn fast and work in a team environment
• Ability to lead and motivate others and work in a team environment.
• Aspiration to develop solutions architecture competency
• Good knowledge in TCP/IP, FTP, HTTP/HTTPS,
• Oracle 11g training course
Specialties: GSM Intelligent Network, GSM Value Added Service, DB
Engineering .
Tool deal with in Zain:-
• Taps Application
• AS
• UVC
• DWH
• BI business intelligent
• MYSQL
• Toad for Oracle for all version
• Smap
• CX
• OTA
• Top-up Advantage
• All FTP tools (SSH,Puty,WINSCP….)
• All Browsers (Mozilla FireFox ,Opera ,Internet explorer …..)
• All Email’s account (Outlook,yahoo,Gmail,Web…..)
The place I Worked in :-
• Ericsson 2012 till now
• Work with Zain form 2006 till 2012
• Head of VAS in Sada-Alremas Company
• Vas team Spectrum in Jorden
• manger of Al-manara café net & (Trainer)

6. • Direct manger bureau for Syria international privet University
For Science & Technology
• (Al_Qest ) Com. For Trading My Job adviser In Electric
instrument (Privet Company) .
• (Al-GadaQ Com. For Trading )

7. • Direct manger bureau for Syria international privet University
For Science & Technology
• (Al_Qest ) Com. For Trading My Job adviser In Electric
instrument (Privet Company) .
• (Al-GadaQ Com. For Trading )