Glosary Hotel and Tourism books

UNIVERSIDAD TÉCNICA DE
AMBATO.
TOURISM AND HOSPITALITY CAREER.
ADVANCED ENGLISH.
Student: Wilson Sebastián Toapanta Tomalo.
Level: 7th. Semester “A”.
Teacher: Lic. Alba Hernandez.
APRIL – SEPTEMBER 2015.

TOURISM BOOK.
UNIT 10: HOW DO YOU PAY?
Normally we don't think much about the way we pay for things. But did you know that if
you pay by EFTPOS or cheque, you could be charged a transaction fee? These fees can
add up over time and make a dent in your savings.
Next time you buy those new books, shoes or CDs, consider your payment options to
reduce your fees and charges.
 Paying by cash
 Paying by EFTPOS
 Paying online
 Paying by cheque
 Paying by credit
 Paying by lay-by
 Gift cards

Word: Definition: Example: Imagen:
1 Bounce: when a check cannot be paid or
accepted by a bank because of a lack
of money in the account.
I had to pay a penalty
fee when my check
bounced.
2 Cash: Is a small card from a bank or shop
that allows you to buy items and
pay for them later.
Do you have any cash
on you?

3 Charge card: Is a small card from a
bank or shop that
allows you to buy
items and pay for
them later.
It's easy to get into
debt quickly with
charge cards.
4 Checking account: Is a type of bank
account. You can
withdraw money
using checks.
I'd like to open a
checking account.

5 Credit card: Is a small card that
allows you to buy
something ata lower
price.
My credit card was
rejected by the ATM.
6 Debit card: Is a small card that
takes money out of a
bank account.
The ATM has
swallowed my debit
card.

7 Identification: Is a document that proves
who you are.
I must to comunicate
to you that I can't let
you pass through this
door if I don't see
your identification.
8 Method of
payment:
: Is a way to pay for items,
which includes cash, charge
cards, and checks.
Method of payment
for changes to the
work must be agreed
upon before the
changes are
implemented

9 Personal check: Is a method of
payment that uses
money from a
Checking account.
Where can I cash this
personal check?
10 Photo ID: Is a card that proves
who you are and has a
photograph of you on
it.
I went to take a
picture ID

11 Transaction: Occurs when someone
buys or sells
something.
in an ordinary
commercial
transaction a
delivery date is
essential
12 Traveler’s checks: Are used by travelers
instead of cash. They
are printed with a set
amount.
I lost my travelers
checks.

UNIT 11: WHERE TO GET MONEY.
The various ways in which a bank can help a customer, such as
operating accounts, making transfers, paying standing orders and
selling foreign currency
Use banking service in a sentence
“ You should try to make sure that you always pay back your
banking service on time so you can borrow again. ”
“ The branch manager works with us constantly to ensure that we
have the most comprehensive and full-featured banking service
available. ”

13 ATM: An ATM (automatic teller
machine) is a machine that you
use to access and withdraw money
from your bank account.
Laura uses another
bank´s ATM and pays
a service fee.
14 Bank: Banks are places Where people
keep their money.
Daysi keeps her
money in the bank.

15 Branches: A branch is an office
that is part of a bigger
company.
Most major Banks
have branches in
Amato.
16 Business hours: A company’s business
hours are the times
that the company is
open.
Monday,Luis open his
store of 8:00 am. to
5:30 pm.

17 Withdraw: Withdraw is to take
money out of your
bank account.
Carla withdraw
money of bank
account for buy
clothing.
18 Withdrawal: The act of taking out
money.
Laura withdrawal
money of ATM.

19 PIN: A PIN (personal
identification number)
is a secret number
that you use to access
a bank account using
an ATM.
Sophi forgets her PIN
so she cannot use the
ATM.
20 Keypad: A small panel of
numeric where the
people put your PIN.
Peter put his PIN into
of Keypad.

21 Service
charge:
A service charge is money that
you pay to receive a service.
Mary had an service
charger per not using
the ATM of own bank
22 Service
fee:
A service fee is money that your
pay to receive a service.
Kate had an service
fee per not using the
ATM of own bank.

23 Wire transfer: A wire transfer is a
way to send money
electronically.
John made a Wire
transfer on Monday
24 Electronically: To send something
electronically is to
send something using
electric methods.
Peter do an electronic
transaction from
Ecuador.

25 Bank
balance:
The amount of money
in a bank account.
I'd like to check my
bank balance, please.
26 Buy-back: Is a policy. A business
buys back something
they previously sold
you.
Furthermore,
investors can choose
whether to participate
in the buyback or to
hold onto their shares
and defer taxes
completely.

27 cheque: Written order to a
bank to pay the stated
sum from one's
account.
Did you get the
cheque?
28 Convert: Is to change money
from one currency to
another.
Could you convert this
file into a Windows 95
compatible file and re-
send it?

29 Barter: to trade without using
money.
The explorer bartered
with the natives for
food.
30 cashflow: cash earnings minus
cash outflows for
fixed- and working-
capital investment.
You will recall that
cash flow analysis has
also been mentioned
in Chapter 4 as a
technique of financial
analysis.

31 Deposit: an amount of money
placed with a bank
Deposit and current
accounts of Caisse des
dpts, &c., including
savings banks
15,328,840.
32 Interest money paid for
borrowing money, or
money that a bank or
building society pays a
customer for putting
money into their
bank.
I lost track of time
until Alex came along
and revived my
interest in the ranch.

UNIT 12: AT THE CURRENCY EXCHANGE OFFICE.
A business that allows customers to exchange one currency
for another currency. A currency exchange may be a stand-
alone business or may be part of the services offered by a
bank or other financial institution. The currency exchange
profits from its services either through adjusting the
exchange rate or taking a commission.
Also referred to as a foreign exchange market and a bureau
de change.

33 Commission: Is the amount of money a
business charges for some
types of service.
He is paid
a high commission for
each sale.
34 Currency: Is a word for money from a
particular place, like the
euro and the dollar.
The devaluation of the
currency dealt a
crippling blow to the
nation's economy.

35 Deposit: An amount of money
placed with a bank.
I made a deposit of
$1,000 at the bank.
36 Electronic
transaction:
It is a standard
protocol for providing
security to a credit
card transaction
insecure computer
networks, especially
Internet.
Before making
an electronic
transaction please
verify that
the business is a
secure one.

37 Exchange policy: A monetary policy tool
in which a central
bank takes an active
participatory role in
influencing the
monetary funds
transfer rate of the
national currency.
The exchange policy
for foreign currency
change daily.
38 Exchange rate: Is the rate a which
money from one
country can be
changed for the money
from another country.
They would have got a
better exchange rate if
they had gone to a
bank.

39 Local
currency:
Is the money from the
country you are in.
You must convert
dollars into the local
currency.
40 Minimum
charge:
Is the least amount of the
money you can pay for
something.
Pablo has a Minimum
charge at work

41 Rates: A rate is a measure of
how much you pay for
something.
improved rates
interests
42 Receipt: Is a record of a
something.
Don't forget the
receipt.

43 Reléase from: A reléase from makes a
person not responsible if
something bad happens.
Iran balks at
release of American
woman.
44 Rent: It is a company that
offers rental cars for
short or long periods.
I would like to rent
a car.

45 Dollars : is the name of the
official currency of
several countries,
departments and
regions. The US
dollar is the currency
most widely
circulating world.
I owe you ten dollars.
46 Euros: It is the currency used
by the institutions of
the European Union
I earn 100 Euros a
day.

47 banknote: a piece of paper
money; bill
Today, collecting paper
money from around
the world (also known
as banknotes ) is
gaining in popularity.
48 bill: a banknote; a piece of
paper money
I may be footing the
bill, but you're
working for Mom, not
me.

49 black market: illegal traffic in
officially controlled
commodities such as
foreign currency
It was the man he'd
seen talking to Ginger
Dawkins at the
Farmer's black
Market on Sunday.
50 coin: a piece of metal money I'll save my coin and
find us a home there.

51 invest: to put money for profit
into business, land etc
-investment n.
Now I must invest in
a new vehicle.
52 legal tender: currency that cannot
legally be refused in
payment of a debt
Decimal currency
became legal
tenderthroughout the
nation at midnight
last night.

UNIT 10: BREAKFAST SERVICE.
• A hotel breakfast that includes most or all of the
following: two eggs (fried or poached), sliced bacon or
sausages, sliced bread or toast with jam/jelly/butter,
pancakes with syrup, cornflakes or other cereal,
coffee/tea, orange/grapefruit juice. Also called
American style breakfast. See also continental
breakfast and English breakfast.

53 A la carte It is different from a
menú and paid for
separately and not part
of a package.
we have many in the
hotel à la carte
54 Bagel Is a round piece of
bread with a hole in the
middle.
the bagel is rich

55 Brunch Is a meal between
breakfast and lunch
the brunch was very
rich
56 Continental
breakfast
Is a small meal that
usually only
includes coffee, juice,
and a pastry
The continental
breakfast is very
good

57 coupons Is a piece of paper
that people use to
get discounts on
items.
The setting you use
affects how your
promotional code or
coupon will work.
58 Eggs over easy Is an eggs dish. It
includes eggs that
are cooked on both
sides with the yolk
intact.
Orange juice, and
two eggs over easy.

59 Fried eggs Are eggs that are
cooked in oil. Two fried eggs and
coffee, please.
60 pancakes Are flat cakes cooked
in a pan or over a
grill.
We made pancakes for
breakfast.

61 pastry Is sweet bread that
is typically eaten
for breakfast.
By the way, the
pastry known as
"Shu Cream" in
Japan is not known
under this name
neither in England
nor in France.
62 refill Is an amount of a
liquid needed to fill
up a container
holding a drink.
I think it's time for
me to refill this
prescription.

63 Scrambled
eggs
Are eggs that are
stirred before they
are cooked
Do you want some
scrambled eggs?
64 toast Is a piece of bread
that has been
cooked so the
outside is crispy
I've burnt the
toast.
65 Voucher Is a piece of paper
that some
businesses accept
instead of money
The vouchers are
good for one year
from the date of
purchase.

UNIT 11: AT THE BAR.
• A bar, (also known as a saloon or a tavern or
sometimes a pub or club, referring to the actual
establishment, as in pub bar or club bar etc.), is a
retail business establishment that serves alcoholic
drinks — beer, wine, liquor, cocktails and other
beverages like mineral water and soft drinks and
often sell snack foods, like crisps or peanuts— for
consumption on premises.

66 bartender Is a person whose job
it is make and serve
drinks in a bar.
I saved your seat!
the bartender called
as she entered.
67 cocktail Is an alcoholic drink
that is made by
mixing other drinks
together.
didn't use
the cocktail mix.

68 Domestic beer Is a beer that is
made in the country
in which it is served.
Dusty groused,
taking in the
lopsided posters of
cars and
domestic beer bottle
décor.
69 Happy hour Is a limited period of
time, often in the
early evening, when
drinks are cheaper
that usual.
This beginning spoile
d the happy hour ; fo
r the picture was not
Eveline'sportrait.

70 House wine Is a cheap wine that
is featured by a
restaurant and that
is not listed on the
menú under its usual
name.
Hardin returned
moments later with
two glasses of the
house wine and
placed them on the
counter in front of
her.
71 ID Is a document that
proves your name,
address and age. It
often has a
photograph on it.
He was elated that,
in his mind, his
earlier identification
was affirmed.

72 Imported beer Is a beer that is
made in a country
other than the one
in which is served.
10 have
been imported princi
pally from Scotland.
73 On tap It is served in bulk
from a big container
using a faucet.
Toni's voice was
accompanied by
a tap at the door.

74 Pitcher: Is a large container
with and handle and
spout that holds
drinks.
A pitcher of
lemonade was on the
table.
75 Red wine: Is a wine that has
been made with
grape skins and is
red.
Good bye good times
and good wine; bring
on the boxed stuff
and bills.

76 Top shelf: It is of a high quality
and is usually
expensive.
Afterward he took a
book from the
top shelf and retired
to his room
77 Well drink Is made from
cheaper, unbranded
liquors.
I did not know Alex
would Well drink it.

78 White wine: Is a wine that is made
without grape skins
and is pale in color.
Good bye good times
and good white wine;
bring on the boxed
stuff and bills
79 half litre/litre: a glass container for
serving house wine
In general analytical
work the standard
solution contains the
equivalent weight of
the substance in
grammes dissolved in
a litre of water.

80 mug: a cup or glass with a
handle used for hot
beverages
Cade was standing in
the doorway,
coffee mug in hand.
81 Gin: clear alcohol flavoured
with juniper berries
She noticed the nearly
empty gin bottle for
the first time.

82 Cans: beer served in a tin We may be eating out
of cans soon.
83 Coolers: premixed and bottled
alcoholic drinks
It's cooler this time of
the day.

UNIT 12: MEET THE KITCHEN STAFF.
• A kitchen staff is pretty much: line/prep cooks, dishwashers,
and kitchen manager/chef. A line cook cooks food to order--
if you ordered a steak with fried potatoes at "Applebees",
the grill cook would cook the steak and the fry cook(deep fat
fryer) would cook the potatoes. A grill cook/fry cook are both
line cooks. A prep cook gets the food ready for the line cooks
to cook. Such as, cutting/peeling potatoes or cut lettuce for
salads to be served ( some line cooks do this is smaller
kitchens/restaurants).

84 Behind the scenes: It takes place in
private and not in
public.
Candidates are often
stymied by what goes
on behind the
scenes on a job search.
85 butcher Is a person whose job
is to cup up or sell
meat.
The maid had set
down the tea and
retrieved
a butcher knife from a
drawer.

86 Caller: Is a person whose job
is to deliver the food
orders to the kitchen.
The number fell to
three when a
dinnertime caller rem
embered someone
opening their
purchase in the
parking lot.
87 Line cook Works at one food
station, preparing
And cooking one part
of a meal or a specific
type of food. The sous
chef is usually the
line cook’s boos.
Line cooks are
responsible primarily
for cooking the food
along with the sous
chefs,

88 Prep cook: Works in a kitchen,
preparing food to
be cooked. A prep
cook does not
usually cook.
Here is a strong
resume sample for
a Prep Cook job,
using the
functional resume
format. Let’s take a
closer look to see
how the job seeker
creates a clear,
solid and focused
resume.
89 Sous chef: Has the most
authority after the
head chef and often
assists the head
chef.
Lucky them, if they
have a chef as good
as Svago's
Salvatore
Caccioppoli,
previously sous-
chef at the one-hat
The Grand in

90 special: Is a dish that chefs
make for a limited
period of time.
Jonathan, help your
mother put the
special food up and
I'll get Destiny into
her coat.
91 Station: Is the place where
A chef makes a
certain type of food.
After dressing and
freshening up, she
found him in
the station wolfing
down a sandwich.

92 Swing cook: Works in more that
one área of a
kitchen, helping
wherever he or she
is needed.
"Katie, your kid's
on line two!" one of
the
swing cooks shoute
d back to her.
93 Barstool: tall seats that
customers use at
the bar
The guest fell off
his barstoolbefore
he even ordered a
drink.

94 Black coffee: coffee without any
milk
Should I bring some
cream, or do you take
your coffee black?
95 Boil: style of cooking that
involves placing food
in a deep pot of
extremely hot water
We usually boil the
potatoes first so that
they will cook faster.

96 Hooth/bench: type of seating in
which people sit side
by side on a cushioned
area
We'd prefer a booth if
you have one
available.
97 Booze: alcohol You've been into
the boozealready,
haven't you?

98 Comment card: a piece of paper that
customers are given
to record their dining
experience
When she asked for
acomment card I knew
she was going to
complain about the
food.
99 Condiments: types of sauces that
are added for
flavouring (i.e.
mustard)
All of
the condiments you
should need are on the
table.

100 Dessert tray: a plate of all of the
desserts that
customers can view
and order from
I'll bring the dessert
trayaround and see if
I can tempt any of you
with a slice of cake or
pie.
101 Dishpit: area in the restaurant
where the dirty dishes
are placed.
Jody is not going to
want to go into
the dishpit today.

102 dishwasher: the staff
member/machine that
washes the dirty
dishes
Can you bring
the dishwasherthese
pans to clean?
103 wine tasting: sampling different
types of wine
If you are intersted in
trying some wines you
should go on awine
tasting tour.

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