Five Splash Infotech Pvt. Ltd., based in Udaipur, Rajasthan, is a BPO/KPO firm founded in 2009 that focuses on providing outsourcing solutions while employing rural workers. The company aims to offer competitive pricing and quality service while bridging the employment gap in sub-urban areas of India. With a mission to inspire and innovate in the outsourcing industry, Five Splash plans to expand operations to 15 centers across India by 2020.

1. WELCOME
Five Splash Infotech Pvt. Ltd, headquartered in
Udaipur, Rajasthan (India), is an innovative
BPO/KPO company that intends to become an
industry inspirer.

2. ABOUT US
We believe that “Anything which is not your core
business is our core business.” Founded in 2009,
Five Splash is a privately owned and funded firm
that aims to meet the service and delivery needs
of our clients by bringing the right amount of
balance between the cost of delivery and the
quality of services. Our employee model aims to
employ rural workers at our sub-urban areas and
providing opportunities of employment to 70% of
the area population. While eliminating the
challenges observed in Rural Business Models, Five
Splash finds that providing outsourcing solutions
and services in this way improves our customer’s
efficiency, better manages their business
information and improves the associated
processes.

3. Sub-Urban Shoring
Advantage We Offer through our Business Model
Our Business Model
•Cost reduction to the tune of around 20%
• The model gives a home like environment to rural youth who can
travel over the weekends to the home with just less than a couple
of hours drive
• Competitive pricing as compared to Metros is top of the crown.
• Easy to get Managing team and connectivity with greater
connectivity
• Quality is maintained at par
• The size constraint of Rural BPOs is removed (a size of 500-1000
seat center is easily possible, as compared to 100-200 in a Rural
Concept) is overcome.

4. Mission
At Five Splash, we intend to bridge the gap of
talent abundance in the rural, sub-urban areas
and job opportunities, by bringing jobs to suburban areas. We believe in providing a platform
to people in need with basic pre-requisites,
helping them earn, and walk back with the
earned respect.
Vision
Mission
Vision
Corporate
Objective
To become an Inspirer, a group that will, with its
globally acceptable policies, processes, and
innovative concepts, bring a paradigm shift in
the Outsourcing industry, foreseeing the
dynamics of Business and industry, offering the
right balance between Quality of Services, Cost,
and deliveries.
Corporate Objective
To spread the growth of ITES industry across
India and to have 15 Sub-Urban centers PAN
India by 2020.

5. Board of Directors
Priya Sharma – MD and CEO
Priya is Co-founder and Managing
Director of the Company. A Master’s in
Computers, She serves as the
backbone and thus always keeps her
team in the front to deliver and get all
the accolades, but always takes the
front seat when the situation asks for
it. Her selfless, ever guiding, and
positive attitude has helped the
organization to realize the value of an
“Inspirer”.
Pooja Sharma – Director
After being inducted into
“Sharma’s” family after
marriage, Pooja, a
Mathematics and Physics
graduate, had been
looking out for an
opportunity to explore the
corporate world. This is
when she joined the Five
Splash Team and has been
an integral part of the
core team ever since.
Apart from work, Pooja
loves pets and cooking
regular stuffs.
Ankita – Director
A technocrat and Engineering Graduate in Electronics,
Ankita brings on-board her interest adding to the
business model of the group, i.e. bringing jobs to Rural
people as well as bringing Rural youths to Job. Ankita
has been liaisoning with various NGOs across the state
of Rajasthan, and trying to bring rural youths to the
group, which is the most significant work to be done
for keeping the spark of the group’s mission alive.

6. R. C. Gupta – General
Manager
Mr R C Gupta is a technocrat. A
1972 batch Electrical Engineer,
with almost 40+ years of experience, he is
currently working as General Manager . With his
last experience as a Site head with Rajasthan State
Mines, he brings in a huge experience in General
Management, Facility Management, and
Administration, with invaluable guidance in
operations as well.
Leadership Team
Ken Jourdan – Senior
Sales Director
Ankur Agarwal – Chief
Operations Officer
An Expert in BPO
industry, with a vast
experience of 12+ years across different
business verticals, viz telecom, BFSI,
Insurance, Ankur has been instrumental in
bringing Companies like Solutions DIGITAS,
Magus, Teleperformance and Vertex Business
Services to huge setup of 1500+ employees
across India. Ankur is responsible for entire
Operations of Five Splash and handles Voice
and Non-Voice businesses, for both domestic
and international markets.
Vikas Maderna Head, Software Services
A Commerce graduate with a Masters’ in Computers, Vikas has
10+ years of experience in Software Development. Vikas has
gained domain expertise in Financial and Healthcare industry,
with his application powering major Hospitals across India and
abroad. Currently based out of Germany, Vikas handles the
Software development services part of the group, and has been
leading the in-house development requirements as well as
external customer requirements.
Ken is an industry
veteran with more than
20 years into sales, sales management and
BPO Outsourcing Services. His career path
covered being a manager for Beneficial
Finance, a collector for Ford Motor Credit,
an F&I director for multiple automobile
dealerships and many others. His
outsourcing experience has provided
solutions for USA Service Bureaus as well
as off-shore services. Currently based out
of Henderson, Ken is leading the Sales and
Customer Relationship for Five Splash.
Srini – Head, Digital Business
A Graduate in Electrical Engineering, with more than 13
years of experience in IT industry, Srini has worked in
Retail, Banking, Insurance, healthcare, and Utility
industries. Worked with global Companies like Mastek,
Accenture, GR Power Switchgears, Srini brings on-board
technological domain knowledge, which has helped the
organization venturing into E-Book and other digital
businesses. Srini heads the Hyderabad center and thus
manages the P&L responsibility of the center as well.

7. A seating capacity of 300+ (can be
enhanced up to 500 depending on
client requirements) live work stations
with latest configuration from Dell
Power back up using UPS (10kVA +
10kVA) and Generator (25kVA) for
seamless working and 24 hours
power backup
High speed scanners for scanning
support, with volume handling
capability of up to 25000 pages per
day.
2 Delivery centers – one at the head
office in Udaipur and the other at
Hyderabad, a technology hub.
24*7 working capability, with
expert data entry support with a
workforce of 300+ agents
High speed and capable server from
HP, to handle domain and
networking with Windows Server
2008
Data drives disabled
for safety purpose
and thus to ensure
that Client’s data is
safe with us
Infrastructure
Controlled access to
internet and
systems for Data
security and data
Policy
VPN for one of our
client for Document
Management and
activation services –
Blue Chip Client in
Telecom
.
Back up servers
from Dell for
redundancy and
backup
Switches from
pro-curve HP,
Manageable
intelligent
.
Continuous CCTV
monitoring and
desktop sniffing
Security through hardware firewall
and UTM from Cyberoam25i, for
anti-spam and intrusion prevention
license
2 high speed servers (Core2Duo
PXR, 4GB RAM, 500GB HDD) for
domain management and disaster
management
Hybrid IP-PBX,
ACDs and
Configurable
Soft dialer for
Voice Support
Centralized
and secure
laser printing
support
TVS Gold
keyboards to
enable agents to
move faster and
accurate
Separate Voice
Recording
server for Vox
file backup
4Mbps Leased Line
1:1 Raw BW over
Fiber, with a
redundancy on RF.
2 Backup Leased
Line 1:1 2Mbps
each as a backup
from leading ISPs
in India
Daily backup on
external HDD
and DVDs, to
ensure that no
data is lost and
is safe
Secure FTP/Cloud
option available
for data transfer
from and to the
customers

8. Quality Standards
Our corporate goal is to achieve sixsigma accuracy (99.9991% based on
total keystrokes) for key only data
entry
To achieve accuracy standard rates of
99.85% or greater based on total
keystrokes, information is processed
using “key-key and verify” techniques
(multiple-pass data entry), where an
entire batch of work is keyed from
image by two operators, returned
electronically to the workflow
program, and differences located and
re-keyed.

9. Internal DVD and
Disk drives are
disabled.
Security Standards
Five Splash
requires a drugfree workplace
policy which is
published
Employs a
revolving
network
password
protection
program
Electronic /
Biometric
access control
across all
All visitors
require escort
Servers are
protected with
anti-virus
software
Internet access
is through a
firewall
Employees must
sign confidentiality
agreements
Prior-employment
verifications and
criminal
background checks
are employed
Motion
detectors
trigger alarms
during offhours
Employee
access doors
require
magnetic card
key
All visitors
require sign-in
and visual
examination

10. Disaster Recovery
Equipment Failure – Five Splash has designed it’s
systems with the following considerations: server
redundancy, telecommunications failure, and data
backup.
Server Redundancy – Five Splash employs multiple
servers with dual power supplies and RAID5 hot
swappable drives. All of our Information Solutions
mission-critical servers are supported by APC UPS
systems.

11. OUR SERVICES
Back Office
Support
Services
CAD
Services
Document &
Data Mgt.
Services
Digital (EPub)
Services
Software
Development
Services
Call
Center
Services

12. Back Office Support Services
We are present at the back of numerous retail giants, leading telecom cos.,
and other blue chip cos.
We provide remote services to the customers by logging into their systems
based out across the globe, providing services including Invoices, tax
calculations, customer enrollments etc
Our comprehensive email and chat management services are being devised
in an effective and useful manner, such that it becomes the win-win
situation for both, the customers and us.

13. Document and Data
Management Services
We provide document management
services that ensure optimum efficiency
and productivity
Our data entry services are of high
quality, delivered on time and are cost
effective
Our security policy ensures that our
entire client’s data are safe with us
Data Capture Qualifications
• Management team with 80+ cumulative years of capture experience
• Experience working with the leading health insurance companies
• Experience processing more than 150,000 forms per day
• Experience in domestic and offshore data entry options
• Integrated OCR systems and services (combining ICR, Bar Code
Reading and OCR with data entry services)
• High Speed Scanning and Digitization (up to 25,000 pages per day)
• Indexing of Documents and Warehousing dispatch for ease of
traceability

14. Software Development Services
We primarily provide
application developments in
the following segments:
1.Banking and Finance
2. Back office Solutions / CRMs
/ Document Management
3.Healthcare Management
Systems
4. E-Commerce Industry
5. Retail Management Services
Offerings: We offer a wide variety of services to address the
requirements in the application development space:
Custom Application
Development Services where
off-the-shelf products do not
provide requisite functionality
or where cost benefits do not
accrue in customizing such
products.
• Requirements Management – Mapped with Business Processes
• Platform Evaluation and Architecture
• Application Architecture and Design
• Development and Deployment
• Threat Modeling, Security Analysis and Implementation
• Testing
Benefits
• Dedicated Technology Cell to drive technology innovation and best practices
• Expedited deliveries through usage of frameworks, reusable components and global delivery model
• Scalable and extensible architecture to protect proposed investments and maximize ROI

15. CAD Services
• Concept creation
• 2D shop drawing
• Plastic
• Sheet metal
• Machined components
• 3D modeling using
• Hand Sketch
• Blue print
• Jpeg file
• Auto cad data
• CAD conversions of parts and
assembly
• 2D to 3D
• Assist in producing 3D models using Catia V5, IDeas and UG NX5
• Effectively reduce the cost of producing inhouse and
• take the hassle out of taking old out of date
Legacy drawings and converting them into actual
3D models.

16. Digital (E-Pub) Services
• eBooks Conversion
• Data Capture
• Keyboarding
• Scanning and OCR
• Data Conversion
• Archive and Legacy Conversion
• Partnered with Global leaders for their Digital Publication Services
• Team of technical and analytical experts is capable of working on E-Pub, HTML and XML
conversion, tagging, style sheet, content writing
• We provide integrated end-to-end services with a distributed model, while adopting deskilling approach (to fit in our Operations Model)

17. Call Center Services
Inbound Call Center Services
• Answering Service
• Customer Service
• Help Desk / Technical Support
• Inquiry Handling
• Interactive Voice Response
• Inbound Sales
• Order Taking
Outbound Call Center Services
• Appointment Setting
• Telemarketing Services
• Market Research and Survey
• Collections
• Follow-up
• Lead Generation

18. Real Estate
• Lead Generation Services (Cold to Hot lead conversion)
• Posting requirements of Customers on leading Real Estate
Services portals
• Data Mining Services – To ensure that our clients approaches
best potential customers / buyers, by providing them with a
updated and filtered data
• Back Office Operations – Transactions Processing
• Telemarketing Operations
• Tele Sales Operations
Business Verticals We Cater To
BFSI
• Cheque Management / Digitization Services
• Old Records indexing and Digitization for ease of Records Keeping
and Risk Mitigation
• Accounts Processing Services
• Collection Services – Back Office and Calling verification
(outbound)
• Insurance Application Processing (Scanning and Digitization)
• Call Center Support – Outbound (Offers and Marketing, Up Selling)
• Call Center Support – Customer Service and Experience Desk
• Mortgage and Deeds document digitization and indexing Services
Retail
• Software development Support
• Scheduled Maintenance
• Back Office Operations and Support (Email and Chat
management)
• Rebates / Discounts / Claims processing
• Customer Services/Inquiry Support – Inbound Services
• Customer Satisfaction Surveys, Experience Logging, Tele Sales
etc – Outbound Services
Telecom
• Back Office Operations and Document Management
• New Applications Pickup from Market
• Auditing as per respective guideline
• Processing of Application
• Volume Scanning and digitization
• Indexing for Warehousing
• Market Analysis
• Entire Customer Life cycle Management
E-Commerce
• Secure E-Commerce Development Support
• Platform Management and dynamic updates as required in Ecommerce
• Competition Pricing and Products analysis
• Email and Chat Support for best Customer Shopping Experience
• Customer Services/Inquiry Support – Inbound Services
• Customer Satisfaction Surveys, Visit Tracker – Outbound Services

19. The Five Splash Advantage
Competitive Pricing
Our low base operating cost model
enables us to deliver our clients best
with highly competitive prices as
compared to industry standards. Our
operating cost can be as low as $2
per hour per agent, based on the
work content and volumes
One Stop Solution
We provide one stop solution for
all your outsourcing needs,
including software development
for the process setup. Accounting,
back office operations, managing
calls, developing and managing
CRMs, processing payments,
invoicing, document digitization
Quality Assurance
We follow stringent quality
parameters, with delivering
capability of up to 99.95%
accuracy, using methodologies like
double entries, pre-check with
available database, using high end
OCRs, software validation, address
database verification with
authorized licensed software, etc.
Highly Competent Team
We have a dedicated team of
highly experienced and multiskilled professionals with more
than 1,00,000 man hours of
experience in non-voice BPO and
data entry related works.
Project Flexibility
We are flexible enough to carry
out urgent projects with turnaround time as low as 2 hours,
thus enabling us to make you rely
on our services, even in time of
emergency.

20. OUR CLIENTS SAYS
It feels great when we do
something for the first time,
and get the right people to do
it! We had our first vendorship
trial and we found you and I
am so glad that we did.
Marketing Manager,
International BPO
I am glad to inform you that
over the past couple of years you
have improved a lot. And, now
we can rely on you for any work
we need to get done. Keep it up!
- Outsourcing Manager, Non
Voice BPO
Your team did a fantastic job. It would have
been a nightmare for me to compile data
from that huge database. I look forward to
working with you again.
- COO, An Advertising Firm
We believe we found you at the
right time. I couldn't have expected
to get my work done with such
lightening speed and accuracy.
Kudos to your team!
- Marketing Director, Renowned
Operations Firm
Five Splash, I believe, is the best
outsourcing partners we have got
so far.
- Operations Manager, Renowned
International BPO

21. Head Office
Our Offices
Hyderabad Office
55, "Sankalp", Laxmi Nagar,,
Sector-8, Hiran Magri, Panerion Ki
Madri, Udaipur, RJ 313002
Five Splash Infotech Pvt. Ltd.Plot
No.44, Near Auto Stand, 9th
Phase, K.P.H.B. Colony, Kukatpally,
Hyderabad – 500072
PHONE: 0294 248 1747
EMAIL: info@fivesplash.in WEB:
www.fivesplash.in
PHONE: 0294 248 1747
EMAIL: info@fivesplash.in
WEB: www.fivesplash.in

22. VISIT TO KNOW US
www.linkedin.com/company/fiv
e-splash-infotech-p-ltd
www.facebook.com/pages/Five-SplashInfotech-P-Ltd/155860584476690
www.fivesplash.in

23. THANK YOU
For Your Time and Patience