GLOBAL CORPORATE CATALOG

P.o. box 12469, Arusha and Dar es salaam,www.globalcorporateperformance.com (255) 655-973248/
0764564374
Design.Develop.Train
Global Corporate
Performance
August 2016 Course Catalog
Powerful Training. . .Powerful Results

P.o. box 12469, Arusha and Dar es salaam,www.globalcorporateperformance.com (255) 655-973248/ 0764564374
Knowledge Source: Powerful Training. . .Powerful Results
Global Corporate Performance provides a wide range of training and development solutions to improve employee skills,
morale, satisfaction and performance. In addition to our successful workshops, we provide services that include
assessments and analysis, consulting, coaching, project management and continuous improvement programs.
Knowledge Source offers you an easy way to link your organization’s needs and goals to Global Corporate Performance’s performance
solutions workshops. All of our workshops are tailored, flexible, interactive and engaging. We use the outlines in this catalog as a starting
point to identify the topics and delivery methods that will create the most successful outcomes. Delivery methods include instructor-
led classroom, instructor-led webinars, virtual learning using podcasts, eLearning, mLearning, self study and structured on-the-
job training, scenario-based and simulations.
TRAINING SOLUTIONS YOU CAN TRUST!
Analysis
Custom Content
Development
Delivery
Evaluation

Global Corporate Performance - Course Catalog |
inspire. . .educate. . .entertain!
Keynotes
Topics Include. . .
Time Management
Customer care and negation skills
Teamwork and Commitment
“New Trainer” Survival Skills
Engaging a Disinterested Audience
Executive Presence
e-Training Facilitation
Design & Present: Technical Training
Tips and Strategies
Motivation: It’s an Inside Job – How to
Create a Motivating Environment
Turning Customer Service
into Customer Loyalty
Creating a Social Media Strategy
Coaching for Leaders:
Improving Skills and Behaviours
to Improve Productivity
Get Started Today!
Call : 0655973248
globalcorporatepeformance@gmail

0764564374
Table of Contents
About Global Corporate Performance.......................................................................................9
Who We Are ..........................................................................................................................9
OUR MISSION.........................................................................................................................9
VISION....................................................................................................................................9
Linking People, Process & Technology .............................................................................11
Instructional Design Approach.............................................................................................12
Corporate Smart Series - Flagship Courses..........................................................................15
ORGNANIZATION COMMUNICATION
Communicating Effectively ..................................................................................................18
Presentation Skills Essentials: Presentation Smart© ............................................................19
Advanced Presentation Skills...............................................................................................20
Presentations - More Than Ideas Webinar..........................................................................21
Business Communications ...................................................................................................22
Effective Meeting Essentials: Meeting Smart© ....................................................................23
Business Writing Essentials: Writing Smart© ..................................................................24
Writing for Leadership.........................................................................................................25
Writing to Improve Your Bottom Line .................................................................................26
Technical & Report Writing..................................................................................................27
Conversation Smart© ...........................................................................................................28
People Skills & Professionalism: People Smart© ..................................................................29
Dealing with Difficult People ...............................................................................................30
Building Stronger Business Relationships ............................................................................31
Building Better Relationships with Emotional Intelligence..................................................32
Conflict Management Strategies .........................................................................................33
Executive Presence ..............................................................................................................34
People Skills for a Global Workforce—Cultural Intelligence................................................35
Understanding Yourself—The Key to Success .....................................................................36
Think on your Feet! Present with Clarity & Confidence ......................................................37
Creating Winning Business Writing through Storytelling ....................................................38
Mastering the Art of Email to Propel Your Career...........................................................39
HUMAN RESOURCES
Ethics....................................................................................................................................42
Workplace Violence Prevention ..........................................................................................43
Behavioral Interviewing.......................................................................................................44
Harassment Training............................................................................................................45
On-Target On boarding........................................................................................................46
MANAGEMENT AND LEADERSHIP
Values Based Leadership .....................................................................................................48
Effective Leadership.............................................................................................................49
Fundamental Leadership Skills ............................................................................................50
Coaching Skills for Leaders...................................................................................................51
Influencing Corporate Culture .............................................................................................52
Delegation Dilemma ............................................................................................................53
Managing Employee Performance.......................................................................................54
Coaching For Performance ..................................................................................................55
Building Leaders...................................................................................................................56

P.o. box 12469, Arusha and Dar es salaam,www.globalcorporateperformance.com (255)
655-973248/ 0764564374
Building Managers ...............................................................................................................57
Workload Management.......................................................................................................58
Personal Leadership: Developing the Leader Within...........................................................59
Coaching for Success............................................................................................................60
MANAGEMENT
Time Management Essentials: Time Smart©........................................................................62
Time Management Using the Time Mastery Profile............................................................63
Getting Organized................................................................................................................64
Project Management ...........................................................................................................65
Project Management for Non-Project Managers ................................................................66
Stress Management............................................................................................................67
Balancing Work and Family Life...........................................................................................68
Faces of Change ...................................................................................................................69
Goal Setting that Generates Success ...................................................................................70
CUSTOMER CARE AND SERVICES
Customer Service.....................................................................................................................72
Customer Service Essentials: Customer Smart© ..................................................................72
Customer Service Excellence ...............................................................................................74
It’s Not My Fault, but It Is My Problem................................................................................75
Automotive Dealership Customer Service...........................................................................76
Successful Negotiation Techniques .....................................................................................79
SALES
Effective Selling....................................................................................................................80
Relationship Based Selling ...................................................................................................81
Powerful Negotiations .........................................................................................................82
Consultative Selling..............................................................................................................83
Prospecting – I Know They’re Out There Somewhere!........................................................84
Successful Selling – The Basics and Beyond! .......................................................................85
Sales Force Management and Leadership ...........................................................................86
STRATEGIC PERFORMANCE
Removing Barriers to Peak Performance.............................................................................89
Making Change Irresistible ..................................................................................................90
Self-Directed Learning .........................................................................................................91
The Problem Solving Process...............................................................................................92
Adaptive Decision Making ...................................................................................................93
Polarity Thinking ..................................................................................................................94
Social Media is Changing Everything — Including Your Business ........................................95
Strategic Thinking ................................................................................................................96
TEAM BUILDING
Teams......................................................................................................................................99
Working with Virtual Teams ................................................................................................99
P.E.R.F.O.R.M. Team Effectiveness....................................................................................100
Building Successful Teams .................................................................................................101
Developing and Managing Effective Teams.......................................................................102
Team Building 101 .............................................................................................................103
Building Teamwork & Commitment ..................................................................................104
Five Behaviors of a Cohesive Team....................................................................................105
PROFESSIONAL
Train-the-Trainer Workshop “Certified”............................................................................107
Beyond T3: Enhance Your Training & Engage Your Audience............................................108
Return on Expectations......................................................................................................109
How to Facilitate Virtual Training ......................................................................................110

P.o. box 12469, Arusha and Dar es salaam,www.globalcorporateperformance.com (255)
655-973248/ 0764564374
How to Design & Present Technical Training.....................................................................111
Training Excellence Boot Camp for Training Professionals................................................112
Instructional Design Fundamentals ...................................................................................113
Instructional Design — Digging Deeper.............................................................................114
Story-Based eLearning Design ...........................................................................................115
Design & Present On the Job Training (OJT) ..................................................................116
Scenario-Based eLearning Design...................................................................................117
Discovering the Power of PowerPoint...............................................................................118
DiSC® Certification ...........................................................................................................119

Multi-Webinar
Session
Communicating Effectively • • • •
Presentation Skills Essentials: Presentation Smart©
• • •
Advanced Presentation Skills •
Presentations - More Than Ideas Webinar • •
Business Communications • • •
Effective Meeting Essentials: Meeting Smart©
• • •
Business Writing Essentials: Writing Smart©
• • •
Writing for Leadership • • •
Writing to Improve Your Bottom Line • • •
Technical & Report Writing •
Conversation Smart©
• • • •
People Skills & Professionalism: People Smart©
• • • •
Dealing with Difficult People • • • •
Building Stronger Business Relationships • • •
Building Better Relationships with Emotional Intelligence • • •
Conflict Management Strategies • • •
Executive Presence • •
People Skills for a Global Workforce—Cultural Intelligence • •
Understanding Yourself—The Key to Success • • •
Think on your Feet! Present with Clarity & Confidence •
Creating Winning Business Writing through Storytelling • •
Mastering the Art of Email to Propel Your Career • • •
Human Resources
Ethics • • •
Workplace Violence Prevention •
Behavioral Interviewing •
Harassment Training • • •
On-Target Onboarding •
Leadership
Values Based Leadership •
Effective Leadership •
Fundamental Leadership Skills •
Coaching Skills for Leaders • •
Influencing Corporate Culture •
Delegation Dilemma • •
Managing Employee Performance •
Coaching For Performance • • •
Building Leaders •
Building Managers •
Workload Management •
Personal Leadership: Developing the Leader Within • • •
Coaching for Success • • • •
Management
Time Management Essentials: Time Smart©
• • • •
Time Management Using the Time Mastery Profile • • • •
Getting Organized • • • •
Project Management • • • •
Project Management for Non-Project Managers • • • •
Stress Management • • • • •
Balancing Work and Family Life • •

P.o. box 12469, Arusha and Dar es
salaam,www.globalcorporateperformance.com (255) 655-973248/
0764564374
|Workshop Format
Conference
Breakout Multi-
Workshop Format Key Session Half-Day Full Day Day Webinar Multi-
Or Lunch Training Training Training Session
Faces of Change •
Goal Setting that Generates Success • • • •
Customer Service
Customer Service Essentials: Customer Smart©
• • • • •
Customer Service Excellence • • • • •
It’s Not My Fault, but It Is My Problem • • • • •
Automotive Dealership Customer Service • • • • •
Sales
Successful Negotiation Techniques • •
Effective Selling • •
Relationship Based Selling • •
Powerful Negotiations • •
Consultative Selling • •
Prospecting – I Know They’re Out There Somewhere • •
Successful Selling – The Basics and Beyond! • •
Sales Force Management and Leadership • •
Strategic Skills
Removing Barriers to Peak Performance • • •
Making Change Irresistible •
Self-Directed Learning •
The Problem Solving Process •
Adaptive Decision Making •
Polarity Thinking • •
Social Media is Changing Everything. . . • • • •
Strategic Thinking •
Teams
Working with Virtual Teams • • •
Building Successful Teams •
Developing and Managing Effective Teams • •
Team Building 101 • •
Building Teamwork & Commitment •
Five Behaviors of a Cohesive Team • • •
Training Professionals: Certification & s
Train-the-Trainer Workshop “Certified” •
Beyond T3: Enhance Your Training & Engage Your Audience • • • •
Return on Expectations • • •
How to Facilitate Virtual Training •
How to Design & Present Technical Training • • •
Training Excellence Boot Camp for Training Professionals •
Instructional Design Fundamentals • • • •
Instructional Design — Digging Deeper • • •
Story-Based eLearning Design •
Design & Present On the Job Training (OJT) •
Scenario-Based eLearning Design • •
Discovering the Power of PowerPoint • •
DiSC® Certification • •

salaam,www.globalcorporateperformance.com
(255) 655-973248/ 0764564374
About Global Corporate Performance
Who We Are
Global Corporate Performance specializes in helping you identify people and process challenges that may be
preventing your organization from achieving optimal results. We take a collaborative approach to create a tailored
strategy for success. Global Corporate Performance’s goal is to partner with you to assess, envision, develop, and
execute powerful training that increases productivity and confidence; improves performance, and inspires continuous
focus on excellence through a wide range of learning solutions.
Global Corporate Performance is a full-service learning solutions provider, with 5+ years’ experience in process,
technology, and performance development serving clients around the world. We are committed to building long-term
relationships with our clients and providing world-class customer service and customized training strategies and
solutions. We listen, we respond, and we take action to help you implement the desired changes to reach your goals.
Our most impressive asset: a talented consultant base with skills in facilitating, training, coaching, instructional design,
technology, multimedia development, organizational development, talent development and project management. We
assign the best talent to fit opportunities unique to your organization. It is important for us to learn about your company
and immerse ourselves into the culture, vision and company strategies.
GLOBAL CORPORATE PERFORMANCE is welcoming people from every discipline and culture who seek a deeper understanding of
human potential and wealth of the world. We believe passionately in the power of thoughts, ideas, innovation, entertainment,
design and technology to change lives and, ultimately, the world. GLOBAL CORPORATE PERFORMANCE intents to build a home to
constantly growing and rising, setting ultimate standards in all levels.
Global Corporate Performance have invested over 10 years our time and huge amounts of money researching on the ultimate ways
to help people and organizations turn around and accelerate towards their desired goals. We work with various organizations and
resource persons (RPs) or experts in various sectors including lecturers, coach’s authors, speakers, counselors and consultants
worldwide to develop knowledge content database available in digital and hard copy formats of various learning materials. The
materials are in the audio, video and written format.
We, GLOBAL CORPORATE PERFORMANCE believe that change is “an inside job.” Change requires commitment, Change requires
persistence, Change requires determination, and Change requires patience. Change is a process that unfolds when the individual’s
mind comes into alignment and cooperation with the flow of life, the universe at large. So often, we complain about what needs to
change in the world and in our lives. And, we “try” to make things change outside of ourselves. As a result of our 10 years of
research the community, at GLOBAL CORPORATE PERFORMANCE we know that you must . . . BEGIN WITHIN.
We invite you to allow us to support you on your journey into yourself – a journey that can lead you to the ultimate performance
and prosperous life in both individual and corporate world. Join us for our In house and public trainings, experiential learning,
workshops, classes, tele-classes, coaching, consultation, counseling, mentoring, motivating. Choose any program, and our registered
experts in that field will be there.
OUR MISSION
Our mission is to be the leading organization worldwide in human excellence development and result oriented professional
consulting,Corporate Performancees, training and research in performance improvement matters.
VISION
Transforming individuals’ and organization’s inner visions and ideas a into clear direction and produce ultimate results -driven action
Corporate Values
Our Corporate Values provide the foundation for Global Corporate Performance’s Business Principles. Our values and principles
also support us on our journey to corporate growth. At Global Corporate Performance, we’re committed to achieving our mission.
This requires great people who are bright, creative and energetic, and who share the following values:

Integrity: We are committed to integrity in all that we do, always and everywhere.
Respect: We respect every individual – our employees, our consultants, and our clients. We
value and benefit from the diversity and entrepreneurial spirit of each person.
Integrity
Dedication Respect
Team Work Professionalism
Commitment
Professionalism: It is our duty to perform to the highest standards of professionalism. We are
determined to deliver outstanding quality so that we unite with our clients and have long
lasting relationships.
Teamwork: This is the essence of our ability to succeed as a trusted vendor of training
solutions to our clients. We continue to learn from our employees, consultants and
strategic partners – sharing skills, resources, and experiences to help benefit our clients as
well as ourselves.
Commitment: We are committed to personal excellence and self-improvement. We draw
strength from performance evaluations; striving to excel and improve in all aspect of business.
Dedication: We are dedicated and have the willingness to take on big challenges and see them
through.

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About Global Corporate
Performance,
Linking People, Process & Technology
Global Corporate Performance is a learning solutions company that helps organizations increase their employees’ performance
by linking its people, process and technology.
PEOPLE
Employees are an organizations #1 Asset. By assessing
current employees’ competencies and/or their work
environment, Global Corporate Performance will
design and develop an effective training and
communication plan that will embrace change.
PROCESS
Processes are two-fold: organization-wide and project-
based. Global Corporate Performance will analyze the
current procedures to ensure appropriate processes are
established. Improved processes increase productivity,
consistency and quality.
TECHNOLOGY
Technology is a tool that assists PEOPLE to complete their
PROCESSES more efficiently. Whether it’s the computer
systems, tracking devices, training tools, performance
support tools, etc., Global Corporate Performance is
prepared to work with this component to analyze,
recommend and deliver a total solution.
The bottom line is this: PEOPLE need to understand and
accept the organization’s PROCESS, while knowing how to
use the TECHNOLOGY available. When there is a balance
between people, process and technology, it is easier for
organizations to obtain their business goals. Global
Corporate Performance continually refines its process to
ensure our clients’ success through complete and engaging
solutions.

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|About Global Corporate
Performance, Inc.
Instructional Design Approach
Global Corporate Performance believes in using instructional design models. The majority of our designs leverage the cyclical
nature of the ADDIE, SAM, or AGILE models. What makes us unique is our ability to blend these classical models with contemporary
delivery approaches to create immersive and motivational learning solutions.
Our interactive approaches to client partnering result in superior outcomes
through improved efficiencies throughout a projects design, development,
and implementation phases.
Even though we leverage classical instructional design, our designs incorporate
the best blend of delivery options solution identified as viable through the design
process. Global Corporate Performance solutions include, but are not restricted to
online learning (WBT, webinar, e and learning, for example), instructor led (ILT),
facilitated learning, (FL), virtual instructor-led (VILT), gaming, and immerging
technologies. We believe in and know that blended solutions work!
Global Corporate Performance’s number one objective is to align your training
outcomes with your business goals and strategies.
Analyze Design
Our
Process
Evaluation Develop
Pilot Testing Review
Want to design and develop materials?
Performance support tools: job aids, eLearning modules, case studies in a box, podcast, videos, simulations as well as facilitator
guides, participant guides, e-books, assessments, PowerPoint decks, communication materials to support technical and soft
skills training initiatives.
Who might need ID?
If you have in-house personnel who are taking over various design, production, and development roles—or need to learn
new software tools, technologies, and applications—a custom curriculum may be perfect for you.
The Global Corporate Performance Process
Needs Analysis
Training doesn’t solve all performance problems. A training needs assessment is the process of identifying performance-based
problems and pinpointing those problems that can or should be addressed through training. This type of assessment will
determine the performance gap (examining the current performance against the optimal performance) that must be improved to
increase productivity, response time, customer satisfaction, etc. A training needs assessment will also evaluate your current
training to see if it is relevant as well as establish a direction for future training development.
There are many factors that impact performance including: tools, incentives, environment, teams, and access to
information. The needs analysis will help better define the problem so that Global Corporate Performance can recommend
the best solutions.
Audience Analysis
Understanding the audience is critical to a successful training program. Identifying their current knowledge, interest in learning
more, concerns, and challenges will provide an opportunity to tailor the program to fit various needs.
Understanding your audience means gathering data through focus groups, interviews, conversations with Subject Matter
Experts (SMEs), surveys, questionnaires, observing, and other proven methods.

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Performance, Inc. |
Delivery Method Analysis
What is the best approach for training? Instructor led, web-based, eLearning, self-study? This analysis will determine what the best
style(s) of training are for the target audience. Global Corporate Performance believes in a blended learning approach, which uses
a variety of teaching and learning techniques. People learn in all different ways so by reaching out to all types of learners your
training will be most effective.
Task Analysis
Training is only relevant if the audience can apply it to their jobs. It must be task-oriented and focused on improving actual on-the-
job performance. A task analysis will help define the training’s performance objectives for the audience.
Project Management
Good communication and organization equals positive, successful results. Consistent review of the goals and tasks ensure that
projects stay on track and are delivered on time and within budget.
Design
Content development begins with a high level design document; just as a builder would use a blue print from an architect. The
course design comes from the analysis process. Using the performance objectives uncovered from the task analysis, content
developers create a whiteboard for the course. This is a preliminary plan for all lessons and modules with their associated
performance objectives and activities. There is also the proposed method of evaluation for the course.
The course design is reviewed by the Project manager(s) and SMEs before the course development occurs.
Development
Full development begins only after the client has approved the course design including the outline, performance objectives,
activities, and the evaluation. Each lesson will contain the objectives, activities, evaluation and feedback. Instructional designers use
the blueprint (course design) to build the content for each lesson. It’s the trainer’s job to bring the objectives, content, and activities
to life with motivation, articulation, and excitement.
Review, Review & More Review…
After development, it is the job of the SMEs to conduct a thorough review of the content. This is to ensure the content is technically
accurate. It is the job of the instructional designer to take the information gathered and deliver it in a user-friendly, non-technical style of
writing. We use a review process that starts with the SME’s to check that the content makes sense and is communicating an accurate
message. The next level of review involves an editing team checking for grammar, spelling, format, and style consistency.
Pilot
Before course roll out, a pilot takes place with actual learners. This is a chance for the trainers and client to review the course a
final time before its implementation to the participants, department, or company wide audience.
This is an integral part of the development process. It allows the development team (including the training specialists, SMEs,
instructional designers and instructor) to gather feedback from actual participants in a real world setting.
Some questions and topics to keep in mind while running the pilot include:
• Time allotment for each module and activity • Are the instructions for activities and exercises clearly stated
• Flow of the course • Are the learning objectives achieved by the end of the course
• Is the material user-friendly • Collect feedback from learners
• What are the course assessment tools • What revisions need to be made
Revisions and fine tuning of the course continue until the entire development team signs off and everyone is in agreement with
the final product.

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Performance, Inc.
Corporate Smart Series - Flagship Courses
Corporate Smart Series is comprised of our most popular performance improvement training courses. The series focuses on
individual performance improvement addressing presentation skills, time management, effective meetings, and business
writing.
Presentation Smart©
– Presentation Skills Essentials
This fun, interactive, and engaging workshop is designed to
provide you the skills and techniques to design, develop
and deliver more dynamic and effective presentations. Full
of practice and feedback, you will learn:
To formulate clear, concise objectives
The importance of planning the structure of
a presentation
To create a dynamic opening
To create visuals to complement and clarify your message
How to communicate to different audience needs
Techniques to reduce stress and the fear of presenting
Optional: Some basics of PowerPoint to enhance
your presentation
Meeting Smart©
- Effective Meeting Essentials
Meetings take up to 70% of our work time! Are yours as
productive and efficient as they should be? This course provides
you with tools and techniques to maximize your meeting time.
You will learn:
How to prepare for effective meetings
How to manage conflicts
Tips to deal with challenges during meetings
How to start and end effective meetings
How to identify when a meeting should be called
and when it shouldn’t
Techniques on how to increase participation
Customer Smart©
- Customer Services Essentials
This dynamic, hands-on, and practical workshop will help your
organization impact the bottom line with improved customer
service skills. Delight your customers by ensuring that everyone
understands the basic people skills necessary to create a
positive experience. Then go beyond the basics and create an
environment that focuses on service.
Understand the impact of customer service on
the organization and the bottom line
Improve communication skills for increased understanding
Identify strategies to manage challenging situations
Define communication etiquette: email, phone, and face-
to-face
Work with the customer to solve problems
Go beyond just “satisfied” customers

Time Smart©
– Time Management Essentials
Time cannot be managed, but we can manage ourselves,
information, and our use of time more effectively. This
workshop covers many common time management issues and
provides an opportunity to assess current time management
habits. You will learn:
How to assess current time management habits
The importance of setting goals and prioritizing
More effective planning and scheduling techniques
How to avoid or deal with common time stealers
Tips and tricks to become better organized
To create an action plan for changing poor
time management habits
Writing Smart©
– Business Writing Essentials
From improved grammar, to clear writing, to better
proofreading, this course teaches the basics of business
writing. You will learn how to create more effective letters,
memos and emails to create a good impression and get the
results you desire. You will learn:
The four most common grammar mistakes and how
to spot and correct them
How to write high-impact letters and memos and get
the results you desire
How to insure your business writing is “politically correct”
How to smash your writer’s block
How to organize your business writing for better results
The rules of netiquette to create better, shorter and
more effective emails
How to write a proper letter or memo
How to say “no” in your business writing without
risking business relationships
Tips on proofreading

Communications
Watch your thoughts; they become words. Watch your words; they
become actions. Watch your actions; they become habits. Watch
your habits; they become character. Watch your character; it
becomes your destiny.
Communications
- Unknown

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| Communication
Communicating Effectively
Class Length 1 - 2 Day(s)
Prerequisites None
Overview
Each person brings to work a unique set of skills, knowledge, and
beliefs. Each person behaves in a way that they feel is successful.
The communication challenges in most work environments
relate to the establishment and maintenance of trust.
Effective interpersonal communication is critical to establishing
a motivational work environment that maximizes productivity.
This workshop looks at behavior as a choice and increases
awareness of the consequences behavioral choices have on
others. Participants learn that through adaptive behavior they
can choose communication strategies that establish trust,
minimize conflict, maximize cooperation, and create a positive
work environment that increases productivity and enhances
job satisfaction.
Target Audience
Anyone who wants to understand others clearly and
respond appropriately in business situations, as well as in
business scenarios
The Problem
Employees productivity is low because of the lack of
trust with co-workers
Morale and job satisfaction is at an all-time low
because of conflict among employees
Communication among co-workers, cross-functionally
and vertically is non-existent causing stress, low
productivity and conflict in the workplace
Our Solution
To Learn to...
Link behavior, communication, and trust
Improve communication through various approaches
Better understand yourself and others
Recognize and respect individual uniqueness
Deal with differences in communication styles that
can create interpersonal conflict which, in turn,
decreases productivity
Leverage individual strengths and adapt
communication strategies that minimize conflict
Increase communication and influence management skills
Increase both personal and workplace productivity
Establish a foundation of behaviour-based communication
skills on which to build other key competencies
Assessment
Course Outline
Motivational Principles
Conflict and Energy Drains
Understanding Behavior - DiSC Personal Profile
System®: Understanding self and others, Respecting
differences, Capitalizing on strengths
People Compatibility: Recognizing dimensions of
behavior and potential style conflict, Choosing
behaviors that demonstrate trust and respect,
Maximizing cooperation through adaptive behavior
Keys to Building Trust
Action Plans

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Communication |
Presentation Skills Essentials: Presentation Smart
©
Prerequisites None
Overview
This fun, interactive, and engaging workshop is designed to
provide you with the skills and techniques to design, develop
and deliver more dynamic and effective presentations. You will
enhance your current presentation style, reduce the anxiety
that often accompanies talking in front of a group and deliver a
presentation that gets results! The secret to becoming a better
presenter? Practice! We provide plenty of practice
opportunities throughout workshop. The final day cumulates in
a 10 minute presentation that will be recorded for your own
review and self-critique. Coaching and feedback from our
experienced facilitator and participants is a valuable element of
learning in this workshop.
Target Audience
Sales people, managers, human resources — anyone who is
responsible for presenting information to others to gain
support, reach a decision, provide data or sell an idea
Assessment
Course Outline
Introduction to Presentations: Why present? Your role?
The Presentation Process:
-- Research: collect information and know your subject
matter, understand audience needs
-- Planning: create a purpose statement, get creative,
organize the topics
-- Develop the Presentation: create the presentation flow
with the presentation development form, begin with a
bang, state the purpose, create a script, develop
transitions, close with conviction
-- Develop Materials: handouts, reference materials,
visuals rules
-- Presenter Skills: V3 communication (vocal, visual,
verbal), prepare for challenges, engage your
audience, be yourself
Practice: How and what to rehearse, Steps to reduce fear
Present: Practicing Skills
The Problem
Fear of speaking in front of a group
Lack of preparation and practice
Ineffective communication skills
Scattered flow of content
Poor visuals
Unclear message
Not understanding audience needs
Trying to present “like someone else” — not developing
your own style effectively
Our Solution
To Learn to...
Reduce the stress and fear of presenting
Plan the structure of your presentation
Identify and capture clear objectives
Follow the rules when utilizing visuals to complement
and clarify your message
Identify and capture clear objectives
Communicate to different audience needs
Create a dynamic opening

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| Communication
Advanced Presentation Skills
Prerequisites Presentation Smart©
or equivalent experience.
Pre-work Participants will be asked to prepare three presentations that will be
used throughout the workshop to focus on improvement opportunities
Max Participants 10
Overview
“A presentation is not about the PowerPoint slides. It’s about
the way you go about connecting with your audience to
engage, inspire, persuade, and influence.” Anne Harlow
Take your presentation skills to the next level and learn how to
create and deliver dynamic presentations that generate action
and produce results. Increase positive outcomes in meetings,
sales presentations, technical communication, strategy, and
improvement plans, and overall communication in many
situations. This workshop will incorporate ideas, techniques, and
practice opportunities to improve current presentation skills.
Participants will receive professional coaching and feedback and
receive a recorded copy of their practice for self-evaluation.
Target Audience
Anyone who desires to improve and fine tune their current
presentation abilities. Trainers, executives, managers, subject
matter experts, business leaders and others who have some
presentation experience and want to take those skills to the
next level
The Problem
Lack of audience engagement and interaction, ineffective
delivery techniques, presentations that provide knowledge
but lack energy and passion, and ultimately there are no
results or action at the end of the presentation
Our Solution
To Learn to...
Define and demonstrate the elements of stage presence
Practice audience engagement and interaction techniques
Demonstrate confidence and flexibility
Execute ability to persuade an audience
Create a compelling message and content flow
Design effective visuals
Course Outline
Identify your current presentation strengths
and opportunities for improvement
Engage your audience by using themes and story-
telling techniques
Involve the audience using questions and interaction skills
Enhance your confidence, composure and charisma
Learn the art of improvisation
Managing virtual presentations
Preparing for challenging audiences
Create impactful visuals to support your presentation
Refresh and customize existing materials
Practice skills and receive professional coaching
and feedback

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Communication |
Presentations - More Than Ideas Webinar
Class Length 3 - 90-minute Webinars
Prerequisites A desire to be a great presenter. If PowerPoint is used,
Discovering the Power of PowerPoint or similar training or experience
Pre-work Everything DiSC®
Workplace Profile, prepare a three
minute presentation
Overview
Every presentation has one specific goal. Your challenge is to
achieve that goal as concisely and completely as possible
while meeting the expectations of those attending.
At play are three critical elements; the goal, the audience,
and you.
The goal drives the content, structure, and approach.
The audience drives the style and delivery.
You sell the concept, gain the commitment, drive the call to
action, and close the deal!
Of the three elements, which is most critical? You!
This workshop uses multiple video recordings to concentrate
on you and what it takes to reach the top of your game.
Target Audience
Anyone willing to work hard and change their
presentation behaviors
The Problem
How do you bring energy and outcomes to your
presentation? Anyone can present, but which presenters do
you remember? Which presenters do you avoid? The
remembered presenters created an environment that had a
goal and set expectations. He or she did more than drone on
over projected images that are too complex and boring.
Often times, the listener doesn’t care about what you do.
Our Solution
To Learn to...
Establish rapport, credibility, and emotional connection
to your audience
Leverage this connection to inspire, inform, teach,
coach, facilitate, or persuade
Apply innovative ways to involve the audience in what
is real and vital to them
Hold attention using emotions
Effectively use non-verbals – space, gestures, visual
aids, etc.
Explore the use of appropriate humor
Course Outline
The Fundamental of Effective Speaking (three minute
opening presentation)
Anatomy of an Effective Presentation
Your Audience
Staying Powerful, Resourceful, and On Track (three minute
presentation of content to this point)
Handling Confrontation: The bored, the disgruntled, and
the lazy
Applying the “Non-verbals”
Bringing It Together (ten minute presentation on your
choice of topic)
Presenting in Team
Leveraging the Internet

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| Communication
Business Communications
Prerequisites None
Overview
This comprehensive communications course provides the
participants with the knowledge and skills to become an
effective communicator. In this interactive course, participants
will learn the communication process and understand their
communication style. They will learn to quickly organize and
create clear, concise, and correctly written communications.
Participants will practice using theories in role play for
successful listening, critical conversations and meetings.
Target Audience
Business professionals who want to improve written and
verbal communication for better results
The Problem
Information not getting to the right people
Communications are not being comprehended
as intended
Uncomfortable with confronting sensitive or critical issues
Poorly written communications: no flow, missed
deadlines, spelling and grammatical errors
Emails that create negative reactions
Unorganized meetings
Our Solution
To Learn to...
Identify and perform the roles of an
effective communicator
Demonstrate active listening
Perform critical conversations with confidence
Construct written communications efficiently
and accurately
Facilitate successful meetings
Craft emails creating positive reactions
Course Outline
Introduction
Your Role as a Communicator
Communicating with peers, managers, & subordinates:
Types of information, Communication model, Filters
Communication methods: Person, Voice, Written
Communication components: Verbal, Voice, Visual, Body
language
Communication styles: Understanding your style,
Communicating to styles, Directing, Analyzing,
Supporting, Intuiting
Quality of Thinking: Attitude levels, Assuming innocence
Communicating UP!: Challenge process
Levels of Listening
Effective Conversations - Speaking: One-on-one, Difficult
conversations
Writing for Results: Plan/Write/Revise, Purpose
Statement, Organization, Three C’s, Document planner
Finishing Touches
Email Etiquette
Effective Meetings: Planning, Facilitator checklist, Roles,
Agenda, Follow-up/Parking lot

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Communication |
Effective Meeting Essentials: Meeting Smart
©
Class Length 1 Day(s)
Prerequisites None
Overview
Meetings don’t have to be dull, boring and unproductive.
Meeting Smart© will help you become a more effective
meeting facilitator and a more engaged participant. Using the
tools, techniques, ideas, and processes that are provided in
this workshop, you can learn to hold meetings where the
minutes and hours are well spent to achieve corporate goals!
Target Audience
Managers, team leaders, facilitators, human resources —
anyone who is responsible for facilitating or attending meetings
The Problem
Lack of planning for effective meetings
Unproductive meetings
Unclear goals, purpose, and focus
Meeting interruptions and tangents
Lack of participation
No decisions, action items, or follow-up
Course Outline
Elements of Productive Meetings
The Cost of a Meeting: Justifying the meeting costs,
identifying other ways to get the information
The Meeting Process (in person and virtual): Plan, Start,
Facilitate, Close, Follow-up
Planning: Setting Goals, Using an Agenda, Communicating
Expectations, Identifying the Participants
Starting: Restating goals, Setting Ground Rules, Assigning
Roles, Appreciating Participants
Facilitation Techniques: Encourage participation, Ask
Questions, Manage Conflict, Staying Focused,
Facilitation Tools: The Parking Lot, Flip Charts,
PowerPoint
Web Conferencing Best Practices
Closing: Summarizing the meeting, Assigning Action
Items and Due Dates,
Follow-up: Sending Meeting Notes, Adding follow-up
dates on calendar, Accountability
Applying Skills: Create an action plan
Our Solution
To Learn to...
Understand the elements of productive meetings
Understand the cost of a meeting
Consistently use a meeting process for greater success
Improve facilitation skills
Use various tools to assist with meeting effectiveness
and follow-up
Manage interruptions and stay focused
Create an action plan

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| Communication
Business Writing Essentials: Writing Smart©
Prerequisites None
Overview
This workshop teaches the basics of business writing including
improving grammar, writing with clarity, and being a better
proofreader. You will learn how to create letters, memos and
emails that are more effective, get the desired results and
create a good impression on the reader.
Target Audience
Business professionals at all levels who want a quick and
easy approach to any writing: emails, general
correspondence, memos and reports
The Problem
Writing is not clear
There are grammar and spelling errors
Writing style does not convey the tone and is
not consistent
Letters, memos, and emails are not effective and do
not produce desired results
Our Solution
To Learn to...
Find and correct the four most common
grammar mistakes
Write high-impact letters and memos and get the
results you desire
Insure your writing is “politically correct”
Smash your writer’s block
Organize your writing for better results
Understand the rules of netiquette to create
better, shorter and more effective emails
Write a proper letter or memo
Say “no” in your writing without risking
business relationships
Use the tips on proofreading
Course Outline
Grammar Made Easy: Review the rules of
punctuation and spelling, how to avoid the four most
common grammar mistakes
Writing For Results: Learn the 5 C’s of effective writing,
learn how to measure the clarity of your writing and
how to improve it, find out how to give your writing that
extra pizzazz
Writing Politically Correct: What should you never do
in your writing, how to make sure that your writing
meets today’s tough business writing standards
Getting Started: What to do if you have writer’s block?,
learn how to get started and how to stay focused on the
topic, learn the most important “thing” you must have
in the first paragraph of almost everything you write
Effective Writing: Learn the six organizational methods,
find out what you learned in grade school that you
MUST use in order to create a well organized report
Netiquette: Discover the ten most important rules
to follow when writing an email, learn the new
communication problems email has produced and how
to avoid them, find out when email is the proper form
of communication and when it is not
Letters And Memos: What are proper memo and letter
writing standards, learn how to say “no” in your writing
without risking business relationships so you can
continue to do business with the reader in the future
Editing And Proofreading: Learn how to edit your
documents, learn four techniques to make you a better
proofreader and find out the six most commonly
missed errors
*Optional: Each participant will be asked to submit, prior to the
first day of class, up to three samples which the instructor will
review with the participant the day of the workshop. Additional
service includes post class coaching and review. Coaching
frequency depends on client.

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Communication |
Writing for Leadership
Prerequisites Business Writing
Overview
As a member of management, writing is vital to the success of
your team, project, and career. You are called to write
documents that will be used to represent your organization, as
catalyst to garner resources, or to position your group for
success. Due to the increased usage of technology, the
importance of high impact communication has increased as
well. As a leader there is not ample time to be visionary, manage
projects, develop people and be a prolific, proficient writer.
Writing for Leadership has been developed with the demands on
a leader in mind. It focuses on providing practical techniques to
write reports, summaries, evaluations, emails, etc. with higher
quality and in less time. This is a hands-on, one-day course
developed by former senior managers, who have experience as
editors of publications and recognize the demands of being a
leader in a corporate environment.
Target Audience
Anyone who wants to learn the art and science of how to craft
powerful documents to persuade and inform leaders, peers
and senior management. This program reinforces and expands
writing knowledge and skills with a focus on writing for the “C
Level” within an organization.
The Problem
The tone of written communication is not as
professional as it should be for managers
The types of documents and audience needs are different
when someone takes on the role of manager
Performance evaluations, reports and other management
documentation is not getting the desired results
Our Solution
To Learn to...
Understand the fundamentals of writing as a member
of corporate management
Avoid the most common errors spotted by management
Write successful executive summaries, successful
reports and performance evaluations
Identify and clearly communicate goals and expectations
Increase your writing effectiveness
Organize your writing to address management needs
Use email effectively
Get your point across to many different audiences
Coach the people that report to you on enhancing their
writing
Course Outline
Business Writing
Fundamentals Review
Technique
Creating Masterful Reports
The Art and Science of Executive Reports
Writing Effective Performance Evaluations
Netiquette
Points from the “Pros”
Avoiding the Communication Killers
*Optional: Each participant will be asked to submit, prior to the
first day of the course, up to three samples which the instructor
will review with the participant the day of the workshop.
Additional service includes post course coaching and
review. Coaching frequency depends on client.

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| Communication
Writing to Improve Your Bottom Line
Course Length 1 - 2 Day(s) or 10 Webinar Sessions
Prerequisites Successfully complete a basic writing skills program like Global
Corporate Performance’s Business Writing Essentials, Writing Smart©
programs, or a similar program. Complete the Better Business Writing
Assessment. Complete an online Everything DiSC Workplace, Everything DiSC
Management, or Everything DiSC Sales Profile. (Your role at work determines
which profile.) Keyboarding and beyond basic experience using Microsoft
Word 2003 or 2007
Overview
Do instances of poor writing and bad grammar permeate your
business communication? Have poor writing and bad grammar
resulted in losing a sale, a promotion, an opportunity, or
stalled a successful career? Is writing about good news easier
than writing about the not so good?
If you answered yes, or maybe, to any of those questions then
Global Corporate Performance can help you to become a
stronger, faster writer You will become a proficient writer
about to apply everything from basic language usage to editing
techniques which will erase uncertainty and build self
confidence.
This highly interactive, fast paced practical writing program is
fun and full of tips and techniques that can increase your bottom
line by making your written communication compelling, brief,
and active.
Target Audience
Anyone charged with writing assignments that could
negatively impact their organization
Course Outline
This is a practical course. Attendees must complete the six
formal assignments listed below. In addition to these formal
writing assignments, each may be asked to complete a
variety of informal, in-class writing assignments, participate
in class discussion, and present reports.
Instructions for a accomplishing a task – e.g., change a
tire, address a printer, prepare for a client call, or
enter results in a CRM
Two letters/memos/emails
Report in response to a supplied sase study or real
life situation
A memo written on your major project for the quarter
Document the progress made on a major project
Edit a provided 10-15 page report
Enrollment requirements: All formats are limited to 10
attendees. Enrollment is tentative until our facilitator has
reviewed three to five writing samples - writing samples must
be submitted 30 business days prior to the session start date
and your Better Business Writing assessment.
The Problem
Incomplete messages
Incorrect messages
Confusing messages
Our Solution
To Learn to...
Focus quickly on the purpose of any writing task
Reduce reader boredom without sacrificing clarity
or substance
Connect audience awareness and your writing style
Sequence information and data for maximum impact
and readability
Author clear and concise sentences
Leverage the active voice
Tighten content using punctuation, grammar, lists,
and other techniques
Effectively proofread and edit

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Communication |
Technical & Report Writing
Course Length 3 Day(s)
Prerequisites Participants should bring at least five writing samples of
varying lengths, content, and purpose. These may be their own or from
someone else. The author’s identification may be blocked. During this course,
these are reviewed and rewritten.
Overview
The ability to write clear, concise documents related to
technical issues is a highly desirable skill that is much different
from writing letters, emails, and non-technical documents. The
creation of effective technical materials requires discipline,
organization, and a keen eye for detail. This course is designed
to give good writers or technical staff members, who have
decent writing skills, the tools needed to design, develop, and
maintain technical documents.
Target Audience
Good writers or technical staff who have decent writing skills,
but require the tools needed to design, develop, and
maintain technical documents
The Problem
Lack of consistency, format, and type style
Inconsistent organization and structure
Failure to consider target audience
Our Solution
To Learn to...
Put complex subjects in terms that are clear and concise
Use the development of a writing style that’s more useful
to readers
Write reports using a fast and easy approach
Write reports that maximize impact on your readers
Write so others apply your ideas
Use the command of language and grammar
Become more organized and pay attention to details
Use various strategies of technical writing
Enhance documents with visuals and graphics
Course Outline
Day 1
Understand the general format of reports - categories
Brainstorm and organize information
Apply mechanics of writing: usage, capitalization,
punctuation
Use of active/passive voice
Avoid wordiness and pompous language
Introduce variety in sentences – graphics and visual aids
International guideline variations
Write for the reader
Write executive summaries
Day 2
Describe responsible research
Avoid plagiarism and distortion of tests and research
results
Describe ethical implications of research & development
Use effective laboratory research reports
Write persuasive evaluation reports
Write definition assessments, describing mechanisms,
essays, surveys
Use tables, graphs and charts effectively
Format documents effectively
Use numeric information
Copyright considerations
Day 3
Use of visual enhancements
Understand ethical implications
Write abstracts
Comply with approved styles guides
Engage in review of participant’s writing with constructive
critique

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| Communication
Conversation Smart
©
Prerequisites None
Overview
This one day workshop examines how leaders coach,
communicate, praise, and model crucial conversational
behaviors. The purpose of Conversation Smart©
is to provide
you with techniques to enhance your communication skills
and increase your results during critical conversations.
Improve tact and confidence by planning and rehearsing the
conversation (which will be practiced using specific
strategies) that can create mutual respect and understanding
and open channels of communication.
Conversation Smart©
addresses critical conversation; those that
involve emotions and/or high risks. Planning and rehearsing the
conversation will provide you with positive results.
Target Audience
Supervisors, team leaders, and all levels of management
that want to conduct challenging conversations with tact
and confidence
The Problem
There are diversity and authority issues which prevent
effective conversations
Meeting discussions are not productive
Management direction and coaching is ineffective
Teamwork and innovation is stalled
Poor performance and quality because real issues are
not addressed effectively
Our Solution
To Learn to...
Acknowledge the attitudes and skills necessary to
conduct conversations
Be a good listener and how it will improve your
overall communication with others
Apply active listening skills and understand what
affects listening
Master emotions that destroy dialogue
Use key listening skills to encourage others to share
issues they are fearful of bringing up
Avoid getting mired in others’ strong emotions and
learn how to attain the meaning behind their
emotions
Disagree with others without making them become
silent or defensive
Recognize the root cause of our negative emotions
Influence our emotions so we get to conversation that
will get the results we want
Course Outline
Fundamentals of Business Conversations
Controlling Emotional Intelligence and Avoiding Being
Defensive
The Conversation Smart©
Model
Perform the “smart” flow in critical conversation: issue,
mutual purpose, accountability, resolution, action plan,
and recording

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Communication |
People Skills & Professionalism: People Smart
©
Prerequisites None
Overview
Psychologists have proven that the most important factor in
your success and well-being is not your intelligence, education.
or physical assets, but how effective you are with people.
Participants will learn techniques to improve communication
and relationship building skills, how to enhance professionalism,
and increase confidence in a variety of business situations. Using
the DiSC® Assessment tool, this workshop will help participants
understand their own communication style and how to adjust
their style to fit the needs of others.
Target Audience
Managers and employees at all levels who want to improve
their communication abilities and develop professional
strategies for success
Assessment
Course Outline
Define Professionalism: Discuss professional behaviors
and people who exhibit those behaviors
First Impressions: The impact of visual communication on
credibility
Professional Communication: Body language, tone,
attitude and words
Communication Styles: Understanding DiSC®
styles to
improve understanding
Written Communication Etiquette
Phone Communication Etiquette
Sticky Situations
Choosing a Positive Attitude
The Problem
Lack of courtesy and respect within business teams
Misunderstandings due to ineffective communication
Poor behaviors and attitudes
Unprofessional attire for business casual environments
Finger pointing and lack of personal responsibility
Our Solution
To Learn to...
Define professional behaviors
Project a positive image that exudes confidence
Work positively and professionally with others
Define why different communication styles impact
understanding
Identify strengths and opportunities for improvement in
your own communication style
Define strategies to handle challenging situations more
professionally

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| Communication
Dealing with Difficult People
Class Length ½ - 1 Day(s)
Prerequisites None
Overview
Difficult people are typically working from the negative side of
their personality, rather than from a conscious desire to be
difficult. These people are often unaware of themselves and
how they may affect others. They also do not realize how
harmful their actions are to their own career success. At work,
we are constantly faced with trying to work with others who
may challenge our ability to get things done.
There is great value to be gained when you take the time to try
to understand another’s viewpoint. By changing our attitude
towards these difficult individuals and changing your viewpoint
about what makes them “wrong” you can find a wealth of
knowledge to improve your own ability to work with all types
of people.
Target Audience
Anyone that wants to understand techniques to manage
and work with difficult people
The Problem
Certain people negatively impact others causing lost
productivity
Employees may not do their own work correctly
Disruptions to business processes and communication
strategies
Losing revenue and, sometimes, losing customers
Bottle-necks and delays
Our Solution
To Learn to...
Distinguish when it is useless to argue with the difficult
person
Maintain their own sense of self-confidence
Avoid verbal abuse
Select the correct course of action
Identify coping strategies
Assessment
Course Outline
The Motivational Cycle
Patterns of Difficult Behaviors
Effective Coping
Managing Anger
Communication
Building Self-Esteem
Taking Action
Providing Useful Feedback
Handling Conflict
Taking Criticism
Practicing Reinforcement
Preparing to Communicate
Communication Skill Practice

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Communication | 35
Building Stronger Business Relationships
Class Length ½ - 1 Day(s)
Prerequisites None
Overview
The foundation of personal and professional success lies in
understanding others and realizing the impact of your
behavior on the people around you. This course will help you
increase understanding and communication to build stronger,
more successful relationships.
Target Audience
All employees
Assessment
Course Outline
What Successful People Know
Understanding Behaviors: Behavior vs. personality,
assessing behaviors using the DiSC® Personal
Profile System
Analysis of The Results: The four dimensions, recognizing and
appreciating strengths, potential liabilities
Building Relationships: Benefits of stronger relationships,
observing and understanding other behaviors,
communication strategies, adjusting behavior, respecting
and valuing one another
The Problem
Lack of respect and understanding of differences
Poor communication and conflict
Low productivity and motivation
Ineffective teams
Our Solution
To Learn to...
Define the basic dimensions of behavior
Identify the techniques for adjusting behavior depending
on the situation and other people’s needs
Maximize strengths and reduce weaknesses in the work
environment
Progress from judging to valuing one another’s strengths
and weaknesses

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| Communication
Building Better Relationships with Emotional Intelligence
Prerequisites None
Overview
Leaders with high EQ have been shown to add as much as 127%
more value to the bottom line of their organization than
average leaders. Not compared to bad leaders—but compared
to leaders with average EQ. In this highly interactive one day
course, participants will learn the fundamentals of EQ in a
powerful and high impact method. When they walk out of the
course they will be able to start utilizing and practicing EQ in
their work and personal lives.
The days when intelligence was your ticket to success is gone.
Current research shows that IQ along with skills and knowledge
make up only 20% of what you need for success. Emotional
Intelligence (also known as Emotional Quotient) is the other
80%. Emotional intelligence, or EQ, is a concept that describes
factors that set successful leaders apart from other leaders. EQ
can be defined as those skills that people use to manage their
own emotions wisely, to help them achieve their goals and to
manage their interactions with others in ways that maximize
the chances of influencing others constructively.
Assessment
Course Outline
Define Emotional Intelligence: what it is, how it works,
why it is important
Discuss what EQ is not
Introduce the 4 key EQ skills
Discuss the 4 EQ skills, utilizing interactive and fun
exercises: self-awareness, self management,
social awareness, relationship management
Each skill discussion will conclude with work on
developing an action plan for the participants
Review and discuss breakthroughs in EQ research
Complete action plan to implement learning
Target Audience
Anyone that wants to assess their emotional intelligence
and learn how to manage and leverage it
The Problem
Managers and employees unable to influence their peers,
subordinates, or superiors
Managers and employee ineffective when working with
teams and there is a decreasing level of trust
Managers unable to lead people through change or to
successful outcomes on projects
Consistently high rates of conflict on teams
Lack of understanding of how to communicate with
people outside of individual’s “comfort zone”
Our Solution
To Learn to...
Master the ability to communicate to any group
Understand the principles of emotional intelligence (EQ)
Identify how the brain works when presented with stress
or lack of clarity
Develop skills to increase communication between team
members or teams
Acquire skills to manage yourself and relationships better

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Communication |
Conflict Management Strategies
Prerequisites None
Overview
Conflict is often feared and sometimes avoided because many
people do not know how to manage the conflict to generate
positive results. Prevent conflict from becoming a crisis by
learning to understand your own reactions to conflict, how
communicate through conflict, and minimize conflict situations.
Target Audience
Teams and individuals who need additional skills to work
through conflict situations, managers who need to coach and
mediate conflict with employees, and executive teams who need
to reach consensus
The Problem
Stress and frustration caused by unresolved conflict
Misunderstandings due to unclear communication
Different communication dynamics prevent teams and
individuals from working together
The time it takes to resolve conflict can derail deadlines
and projects
Emotional reactions to conflict situations
Meetings that never reach a conclusion
Our Solution
To Learn to...
Define the benefits of productive conflict
Identify and minimize the root cause of conflicts
Understand how different communication styles react to
conflict
Challenge your own attitudes and reactions to conflict
Develop strategies to work conflict situations
Improve communication and compromise
Assessment
Course Outline
Benefits: Good and bad conflict, conflict or
disagreement?, the benefits to good conflict
Types of Conflict: relationship, information, interests,
organization, beliefs
Conflict Causes: methods to identify the root cause of
conflict situations
Communication is the Key: DiSC® communication styles,
understand how different styles react to conflict,
Self-Destructive Behaviors and Attitudes: challenge your
thought process and reactions to conflict
Responding to the Negativity and Emotions of Others
Minimizing Conflict Situations: when to avoid conflict,
when to work through it
Conflict Resolution Strategies
Facilitating: working through team conflict
Situations and Strategies: Small group activity to apply
concepts to individual or team conflict situations

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| Communication
Executive Presence
Prerequisites None
Overview
This four day interactive workshop is for seasoned
professionals who need a little more polish – whether running
meetings, presenting to, or speaking with the executive level.
Every day, we see experienced, smart, motivated professionals
who are excellent at what they do, almost ready for
promotion, but their communicating-up skills lack the
professionalism and shine required to move up (and
communicate up) within their organization.
Target Audience
Professionals who present or speak with middle or higher-
level management
Anyone that would like to improve their professional image
and communicating up skills
The Problem
Long-standing professionals are knowledgeable in
their job, but weak in communicating ideas to
senior management and up
Old habits die hard; a valuable employee keeps displaying
bad habits when communicating either one-on-one or in a
group setting
Seasoned professionals give presentations often, but still
feel very anxious about doing so
Our Solution
To Learn to...
Project confidence and poise
Choose words carefully for effective executive
communication
Present with strength
Speak concisely
Get to the point
Manage a challenging room
Handle and answer questions appropriately
Speak with authority
Think on their feet
Respond in a quick, confident manner
Exchange ideas comfortably in a group setting
Project confident, relaxed body language
Assessment
Course Outline
This is a highly customized workshop. Topics and outline will
be customized; we focus on the areas you want to improve.

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Communication |
People Skills for a Global Workforce—Cultural Intelligence
Prerequisites Cultural Intelligence Multi Rater Assessment
Overview
As companies expand across borders people find themselves
working in communities where languages, work styles,
information flow, and even views of life are very different.
People are challenged daily with understanding the cultural
nuances of team members. Consequently, the distance,
complexity of tasks, and the diversity of team members all
increase the chance for blunders.
The solution is Emotional and Cultural Intelligence Training.
Research suggests that leaders with strong EI are more effective,
but it’s not a reliable indicator of whether that effectiveness
is sustained outside of one’s own cultural context or
across borders.
Target Audience
Anyone who works in a multicultural global organization
and wants to improve leadership, communication skills, or
team effectiveness can benefit from the course
Assessment
Course Outline
Define Emotional Intelligence --
List EI competencies
-- Utilize a computer based game to apply Emotional
Intelligence skills to workplace situations
-- Take an EI assessment
Define Cultural Intelligence
-- Overview the four Cultural Intelligence competencies:
-- Use resources to better understand and discuss the
workplace impact of Hofstede’s six dimensions of
culture
Apply Skills Learned to Customized Case Studies
-- Apply emotional intelligence, cultural intelligence, and
remote people skills to customized practice cases to
better prepare for global workplace collaboration
-- Use technology for a blended approach to apply skills
in a virtual setting.
The Problem
Lack of understanding about cultural differences
Misunderstandings, lack of respect, and frustration
Poor productivity with team managers and managers
scattered across the globe
Distance and task complexity causes ineffectiveness
Our Solution
To Learn to...
Apply Emotional Intelligence skills in common, everyday
workplace situations
List steps and actions to take to further develop Emotional
Intelligence
Evaluate personal behaviors in the four Cultural
Intelligence competencies of Drive, Knowledge,
Strategy, and Action
Successfully build the framework and communication
required to cross cultural and geographic differences
in order to succeed
Apply emotional intelligence, cultural intelligence, and
remote people skills to customized practice cases to
better prepare for global workplace collaboration

mance.com (255) 655-973248/
0764564374
| Communication
Understanding Yourself—The Key to Success
Prerequisites None
Pre-work Everything DiSC®
Workplace Profile
Assessment
Course Outline
Learn about the DiSC® model and the Everything DiSC®
Workplace Map
Overview
This highly interactive program has four modules. Each attendee
must complete an Everything DiSC®
Workplace Profile as pre-
work. After the workshop, Global Corporate Performance
provides a Comparison Report for every pair who attends the
workshop. Global Corporate Performance has a similar
workshop titled Understanding Yourself and Others: The Key to
Successful Management.
Identify your style and explore the priorities that drive
you during your workday
Discover the similarities and differences among the
DiSC styles
Discover your reactions to different DiSC® styles
Identify what works for you and what challenges
you when working with each style
Target Audience
Anyone who needs to build relationships and improve
their performance
The Problem
Many employees do not,
Understand themselves and how they affect others
Understand their reactions to other people
Know how to maximize on what they do well
Have a positive attitude about themselves
Know how to adapt to meet another’s expectation
Use the DiSC model to understand the people you
work with
Learn how others have bridged their differences
using DiSC®
Practice using DiSC to build more effective relationships
at work
Write an action plan for building more
effective relationships
Learn a method called people reading
Develop skills in recognizing people’s DiSC styles based
on their behavioral cues
Our Solution
To Learn to...
Develop the skills needed to effectively relate with others
Identify the behaviors you exhibit that add value to
relationships
Evaluate the behaviors you exhibit that need
improvement
Communicate to meet the other person’s expectations
Understand why people behave as they do
Read others

mance.com (255) 655-973248/
0764564374
Communication |
Think on your Feet! Present with Clarity & Confidence
Class Length 6 Hours
Prerequisites None
Overview
Using improv-based techniques and exercises that mimic real-
world work situations, participants will learn to better
communicate a message, stay on target, and connect with
their audience.
Course Outline
Revisiting message and purpose
Creating a strong message; tailoring it to your audience
Methods for breathing and projecting voice properly
Methods to project with confidence and authority
Exercises to speak with strength: posture and projection
On your feet: Practice
Target Audience
Seasoned or not-as-practiced presenters who want to
punch up their presentations, stay on track, and
communicate their message more clearly
The Problem
Day-to-day responsibilities often distract us from the focus we need
to give our presentations. Delivering a presentation – as a one of or
on a repeated basis – can be daunting, and we can lose focus of our
message and how to connect with our audience.
Our Solution
To Learn to...
Focus on the presentation message
Use techniques for incorporating a message into a
memorable presentation
Use methods for connecting with your audience.
Use interactive, improv-based exercises to incorporate
energy into your presentation

mance.com (255) 655-973248/
0764564374
| Communication
Creating Winning Business Writing through Storytelling
Class Length 1/2 Day
Prerequisites None
Overview
It is a paradox. Today’s PR professionals have more outlets
than ever to share company news and changes — social media,
blogs, websites, and emails. That should be a good thing, but it
is also turning out to be one of the biggest challenges that PR
professionals face. Each of these communication channels
requires a slightly different writing style and voice. Professional
messages must now compete with social sharing of videos and
stories. The chatter is deafening. With so much competition for
consumer’s mindshare, the only way a message can break
through is if it evokes a strong emotional response.
Course Outline
Pre-work: Each participant submits three samples of
writing to be reviewed by facilitator
Introductions and Storytelling Icebreaker
Define Storytelling: Introduce the six key elements needed
to construct an effective story, three basic plots
(challenge plot, connection plot, and creativity plot)
Four Most Common Grammatical Errors and How To Avoid
Them
Creating a Professional Style and Tone
Creating the Story
Target Audience
Anyone who is responsible for creating messages to enrich
the public’s impression of an organization, its services,
and/or products.
The Problem
Organizations and products are not interesting on their
own. The interest comes as part of a broader story or
pervasive need or message.
The method consumers use to obtain information has changed.
Instead of waiting for a newspaper or television report,
consumers search out information using keywords.
Traditional media is cutting staff, resulting in fewer trusted
news sources, which has resulted in more competition to
get a message heard.
Our Solution
To Learn to...
Examine the power of storytelling for getting readers to
care about your message
Review the basics – grammar is still king and elements of
professional style are expected
Practice storytelling to strengthen marketing messages

mance.com (255) 655-973248/
0764564374
Communication |
Mastering the Art of Email to Propel Your Career
Class Length 3 Hours (instructor-led or webinar)
Prerequisites None
Overview
It is not unusual for people to receive hundreds of emails a day
and expected to respond to the majority of them. The result:
email communication is often hurried and hassled. The goal for
many is to get the email out of their inbox instead of its real
purpose: to communicate by sharing, exchanging or clarifying
an idea.
What is the result? In the rush to respond, emails are sent
with typos, grammatical errors and half-formulated thoughts.
Mastering The Art of The Email To Propel Your Career is based
on the simple concept that all communications have a result. If
you want a result that demonstrates your professionalism, you
need to create emails that are professional.
In Mastering The Art of The Email To Propel Your Career
you’ll learn techniques and strategies to get the results you
want for your career.
Target Audience
Early career
The Problem
Ambiguous Subject Lines
Grammar and spelling errors
Asking open-ended questions.
Using TXT speak
Too many CC’s
Using Email when a different communication channel is
more appropriate
Our Solution
To Learn to...
Write a well-crafted subject line to break through inbox
clutter
Enhance comprehension and increase response rate by
using the pyramid writing approach
Avoid common typos and grammatical errors
Format to Save Time and Increase Clarity
Tighten The Email Thread
Course Outline
Discover the most important rules to follow when writing
an email
Learn how to avoid typical email communication problems
Learn when email is the appropriate form of
communication and when it is not
Subject Lines are your Best Friend
Learn how to use the inverted pyramid methodology for
results
Proofreading

0764564374

Human Resources
When people honor each other, there is a trust established that leads
to synergy, interdependence, and deep respect. Both parties make
decisions and choices based on what is right, what is best,
what is valued most highly.
HumanResources
- Blaine Lee

salaam,www.globalcorporateperforman
ce.com (255) 655-973248/ 0764564374
| Human Resources
Ethics
Prerequisites None
Overview
Far too many resources about business ethics contain
sensationalistic stories about businesses “gone bad” or prolonged
preaching to businesses to “do the right thing.” These resources
often explore simplistic ethical questions, such as, “Should Jane
steal from the company?” The real world of leaders and managers
is often much more complex than that.
The word “ethics” is derived from the Greek word ethos
(character), and from the Latin word mores (customs).
Together, they combine to define how individuals choose to
interact with one another. In philosophy, ethics defines what is
good for the individual and for society and establishes the
nature of duties that people owe themselves and one another.
Target Audience
All Employees
The Problem
Ethical dilemmas are causing frustration and poor
decisions
Not understanding what “do the right thing” actually
means
Corporate standards for ethics are not clear or followed
Our Solution
To Learn to...
Recognize ethical dilemmas
Use a proven model that steps through decisions
Establish a corporate code of ethics
Assessment
Course Outline
Establish organizational roles to manage ethics
Schedule ongoing assessment of ethics requirements
Establishes required operating values and behaviors
Align organizational behaviors with operating values
Develop awareness and sensitivity to ethical issues
Integrate ethical guidelines with decision making
Structure mechanisms to resolving ethical dilemmas
Facilitate ongoing evaluation and updates to the program
Help convince employees that attention to ethics is not
just a knee jerk reaction done to get out of trouble or
improve public image

ce.com (255) 655-973248/ 0764564374
Human Resources |
Workplace Violence Prevention
Prerequisites None
Overview
The upheaval caused by 9-11, uncertainty in the marketplace,
wars that don’t seem to end, terrorism, business malfeasances,
constant uncertainty, constant change, greater emphasis on
speed and the pressure to do more work with fewer people,
has greatly increased your employees’ level of stress, tension,
and frustration.
The fact that some employees lack the emotional skills or
temperament to manage this pressure has resulted in a sharp
increase in workplace violence – acts, threats, bullying, anger,
sabotage, and absenteeism. This increased potential for
confrontation has placed new demands on supervisors, many
of whom are unprepared to handle such demands.
This course prepares you to identify symptoms and causes
of workplace violence, and to take corrective actions. You
learn the warning signs of potential violence and defuse
anger and conflict.
Target Audience
Appropriate for all employees and especially relevant for
team leaders, supervisors, and managers
The Problem
Human resources, supervisors, or other employees
receiving complaints about threats from co-workers
Increase in workplace violence
Employees are unsure how to handle violent situations
Our Solution
To Learn to...
Establish processes and procedures in advance
Identify the early warning signs related to violence
Empathize with those under stress
Communicate effectively to all involved
Recognize when the situation is beyond you and seek help
Assessment
Course Outline
The physiology and psychology of anger and violence
Developing a more expressive communicating style —
handling criticism and aggressive individuals
Constructive and effective conflict resolution methods
Developing self esteem in one’s self and in others, to
reduce conflict
Listening effectively - feedback
How to handle difficult people
Reading body language
Understanding aggressive/assertive/submissive behavior
Good and bad conflict
Recognizing tense situations and reducing the potential
for conflict
Communicating with persuasion and win support
Defusing anger
Use of “Violence Response Teams”
Legal and liability issues
What you must and must not do when employees are in a
“high risk” way
The role of government in curbing workplace violence
(OSHA)
Leadership and organizational dynamics
Managing conflict - as it relates to behavior
Establishing clear channels for communicating threats
Identifying potentially dangerous individuals, as well as
difficult situations that spur violence
What you must and must not do, as a manager, when
employees are in a high risk way

ce.com (255) 655-973248/ 0764564374
| Human Resources
Behavioral Interviewing
Prerequisites None
Overview
Finding the right candidate for a job is a challenging process.
The interview process involves more than just finding
candidates to interview.
Interviewing is an area where interviewers can unknowingly
tread dangerously and get themselves and their companies
into hot water with inappropriate questions. Even if the
questions asked are legal, they must be the right job related
questions to accurately and correctly assess the candidate.
This workshop looks at the interviewing process from beginning
to end. Participants learn to assess the job and determine the
skills required to do the job. Then they learn to formulate the
best questions and create a rating process to correctly assess
the candidates’ qualifications.
Target Audience
Those individuals who interview candidates for job positions
and need to determine the best candidate for those jobs
based on discovering how the candidates performed in the
past in job related situations
The Problem
Interviewers ask many seemingly innocent questions
during interviews that can cause legal issues for the
interviewer and the company.
Hiring is an expensive proposition and becomes even
more so if the wrong candidate is hired.
Job descriptions don’t reflect the true requirements for
jobs for which they were written. This makes it difficult
to create effective behavioral questions.
Our Solution
To Learn to...
Identify federal and state employment laws that govern
employment decisions like hiring, firing, promoting,
demoting, and compensation levels
Demonstrate techniques on how to legally and effectively
interview applicants
Learn the steps to prepare for the interviewing process
Develop effective job descriptions and behavioral
questions to identify the best candidate for a position
Course Outline
Understanding Employment Laws
Using Job Descriptions
-- Developing effective job descriptions
-- Creating behavior based questions using a job
description
-- Developing a fair and accurate rating system.
Developing Good Interviewing Skills --
Conducting productive interviews --
Asking the right questions
Evaluating Candidates

ce.com (255) 655-973248/ 0764564374
Human Resources |
Harassment Training
Class Length 1 to 1.5 hrs Employee / 30 minutes more Supervisors/Managers
Prerequisites None
Overview
Harassment lawsuits and related issues dramatically impact
many organizations through lost revenue and lost productivity.
This training addresses harassment related issues and prepares
the employees and supervisor/managers to address harassing
behaviors. This workshop fulfills the EEOC requirement that
organizations with over 50 employees must conduct
harassment training.
Prerequisite: You must have established Policies and
Procedures for handling and filing complaints that cover:
Prohibition against harassment
Protection against retaliation
Confidentiality
Effective complaint/investigative process
Immediate and effective corrective action
Notification of outcome
Target Audience
This program combines management and employee content.
This is done to ensure that management is aware of the
training each employee receives.
The Problem
By law, Harassment Prevention Training is required for
managers/ supervisors when there are 50 or more employees.
Ensure that all employees have reviewed the Policies
and Procedures and are aware of the consequences of
non-conformance.
Our Solution
To Learn to...
Identify harassment
Avoid being perceived as harassing
Manage harassing behavior
Course Outline
All Employees:
-- Forms of Harassment
-- Laws
-- Costs
-- What is Sexual Harassment?
-- Types of Harassing Behavior
-- How to Avoid Being Perceived as Harassing
-- Sexual Favoritism
-- Employee’s Responsibility
-- Wha to do if Harassment is Occurring
-- Employer’s Responsibility
-- Confronting Harassing Behavior
-- Employee Scenarios
All Supervisors/Managers: --
Employee Program Plus --
AB1825
-- Employer’s and Manager Liability
-- Retaliation
-- What to Look for -
- Minimize the Risk
-- Coaching Your Employees
-- Questions to Ask
-- Supervisor/Manager Scenarios

ce.com (255) 655-973248/ 0764564374
| Human Resources
On-Target On boarding
Class Length 1 Day
Prerequisites None
Overview
What is the difference between onboarding and orientation? Do
you have a process for the first 30, 60, and 90 days? Is
onboarding considered just an “HR” function? The quality of a
new employee’s introduction and acclimation to their new
company, job, and co-workers is directly related to their
productivity and retention during their first year on the job.
Learn the critical elements of an effective onboarding program
that will decrease turnover, engage new employees, and
improve accountability in this one day, interactive workshop.
You will leave this session with a plan for success!
Target Audience
HR managers, managers, anyone responsible for hiring
and managing new employees
The Problem
There is no process for onboarding new employees
An employee’s first day is chaos
Employees do not feel welcomed or engaged
Insufficient time is spent acclimating employees and
setting them up for success
Turnover is high
Our Solution
To Learn to:
Create a positive first impression for new employees
Set clear expectations for the first 90 days and beyond
Create a strong message about organizational culture
Engage and acclimate employees to their new role and
the company
Implement onboarding best practices
Course Outline
Challenges and Benefits
Define the Purpose and Goals of Onboarding -
- Orientation vs. Onboarding
-- Legal issues and paperwork
-- Understanding the company culture
-- Expectations and Engagement
Creating a Process
-- Before the employee begins
-- Day 1 is critical
-- Teambuilding
-- 30, 60, and 90 day plan
Assigning a Mentor
Involving Managers and Co-workers
Onboarding Best Practices

Leadership
Outstanding leaders go out of the way to boost the self-
esteem of their personnel. If people believe in
themselves, it's amazing what they can accomplish.
- Sam Walton
Leadership

GLOBAL CORPORATE CATALOG

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