The document provides information about SkillPath, a training organization that has been helping organizations build better workforces for over 30 years. It offers a variety of training solutions designed for individual and organizational success, including courses in leadership, communication, productivity, teamwork, and compliance. SkillPath's modular learning approach allows customers to customize training programs by selecting individual course modules that meet their specific needs.
BLI is the largest provider of custom training to the finance and accounting industry focused on the development of success skills. With a catalog of over 400 titles and a global network of thought leaders, we can provide a custom curriculum designed to help you win the war for talent.
Course are available in multiple formats that include instructor-led training, webcasts, on-demand, e-learning and focus on the critical success skills like leadership, collaboration, communication, strategic thinking, innovation, business development, performance management, presentation skills, and a library of core technical finance and accounting courses.
At BLI we believe that the successful organizations in the future will be those who can learn faster than the rate of change and faster than their competition (L>C). Our approach is to align your training strategy to support your organization's strategy.
Visit our on-line catalog for the most up-to-date programs. http://www.blionline.org
SoaringEagles Learning is an innovative talent development company.
Mission: Helping individuals be successful by making them purpose driven and confident.
BLI is the largest provider of custom training to the finance and accounting industry focused on the development of success skills. With a catalog of over 400 titles and a global network of thought leaders, we can provide a custom curriculum designed to help you win the war for talent.
Course are available in multiple formats that include instructor-led training, webcasts, on-demand, e-learning and focus on the critical success skills like leadership, collaboration, communication, strategic thinking, innovation, business development, performance management, presentation skills, and a library of core technical finance and accounting courses.
At BLI we believe that the successful organizations in the future will be those who can learn faster than the rate of change and faster than their competition (L>C). Our approach is to align your training strategy to support your organization's strategy.
Visit our on-line catalog for the most up-to-date programs. http://www.blionline.org
SoaringEagles Learning is an innovative talent development company.
Mission: Helping individuals be successful by making them purpose driven and confident.
The 10 most prominent corporate outbound training providersMerry D'souza
Insights Success, we bring forth companies that conduct these programs and help an organization strengthen their workforce. Allow us to present to you, The 10 Most Prominent Corporate Outbound Training Providers. These firms with their unique methodology are helping employees and their organizations to be productive, efficient and consistently helping them to deliver quality services to their customers.
On the Cover, we have, Take A Break.
One day interactive workshop delivered in Cumbria to an audience of HR professionals, Training Managers, coaches and Learning & Development specialists.
Employer Branding is a logical process through which employers strive for one main goal: to have a strong appeal on their future and current ideal employees
SLHDNO is a leading management consultancy company in Islamabad Pakistan.
To be the most innovative player in the training and development industry, striving to be the benchmark by which all other training companies and related services are compared.
CORE VALuEs Transparent communications Accountability and respects Innovative customer focus Learning culture through integrated diversity Employee satisfaction Shared vision through ethics and teamwork.
One-to-one Coaching Professional Development • Public Training Sessions • In-House Professional Development • Curriculum Design & Customisations HR & Management Consultancy Services • Job Analysis • Performance Management Strategies • Developing Competency Frameworks • Mystery Shopping eLearning • Learning Technologies • Content Development
ExeQserve is one of the most sought after training, human resource and organization development consulting companies in the Philippines. This catalog presents information about who we are and the learning and development programs we offer.
Our latest edition of Insights Success, Inspiring CEOs Edition 3 brings you the stimulating journey of some CEOs who refused to falter under any adversity and did not fail to grab any opportunity that boosted the growth of the company.
We hope you enjoy this edition as you discover one interesting journey after another.
Optimise and benchmark your L&D interventions from 22-25th March @ Address Ho...Renuka Bhardwaj
Join Learning and Talent Development thought leaders at the forum with expert insights including:
• Linda Sharkey, Founding Member, The Marshall Goldsmith Group presenting a keynote address on how to attract and retain the best and brightest with a winning talent proposition.
• Waleed El Helw, Director, Human Resources, The Coca Cola Company on how to successfully engage business leadership with learning and development
• Brendan Noonan, Senior Vice President, Learning & Development, Emirates Airlines sharing a case-study on strategies on justifying the existence of learning and development
• Wissam Hachem, Vice President, Learning & Development, Etihad Airways discussing how to manage the shift from blended learning to experiential learning
We started 40 years ago with a mission to become the leading Recruitment and Training consultancy in the GCC, and with that we have developed market expertise and time tested methodologies to meet our client requirements and assist them with their business growth.
The 10 most prominent corporate outbound training providersMerry D'souza
Insights Success, we bring forth companies that conduct these programs and help an organization strengthen their workforce. Allow us to present to you, The 10 Most Prominent Corporate Outbound Training Providers. These firms with their unique methodology are helping employees and their organizations to be productive, efficient and consistently helping them to deliver quality services to their customers.
On the Cover, we have, Take A Break.
One day interactive workshop delivered in Cumbria to an audience of HR professionals, Training Managers, coaches and Learning & Development specialists.
Employer Branding is a logical process through which employers strive for one main goal: to have a strong appeal on their future and current ideal employees
SLHDNO is a leading management consultancy company in Islamabad Pakistan.
To be the most innovative player in the training and development industry, striving to be the benchmark by which all other training companies and related services are compared.
CORE VALuEs Transparent communications Accountability and respects Innovative customer focus Learning culture through integrated diversity Employee satisfaction Shared vision through ethics and teamwork.
One-to-one Coaching Professional Development • Public Training Sessions • In-House Professional Development • Curriculum Design & Customisations HR & Management Consultancy Services • Job Analysis • Performance Management Strategies • Developing Competency Frameworks • Mystery Shopping eLearning • Learning Technologies • Content Development
ExeQserve is one of the most sought after training, human resource and organization development consulting companies in the Philippines. This catalog presents information about who we are and the learning and development programs we offer.
Our latest edition of Insights Success, Inspiring CEOs Edition 3 brings you the stimulating journey of some CEOs who refused to falter under any adversity and did not fail to grab any opportunity that boosted the growth of the company.
We hope you enjoy this edition as you discover one interesting journey after another.
Optimise and benchmark your L&D interventions from 22-25th March @ Address Ho...Renuka Bhardwaj
Join Learning and Talent Development thought leaders at the forum with expert insights including:
• Linda Sharkey, Founding Member, The Marshall Goldsmith Group presenting a keynote address on how to attract and retain the best and brightest with a winning talent proposition.
• Waleed El Helw, Director, Human Resources, The Coca Cola Company on how to successfully engage business leadership with learning and development
• Brendan Noonan, Senior Vice President, Learning & Development, Emirates Airlines sharing a case-study on strategies on justifying the existence of learning and development
• Wissam Hachem, Vice President, Learning & Development, Etihad Airways discussing how to manage the shift from blended learning to experiential learning
We started 40 years ago with a mission to become the leading Recruitment and Training consultancy in the GCC, and with that we have developed market expertise and time tested methodologies to meet our client requirements and assist them with their business growth.
Managing talent is no longer an episodic exercise. Leading companies are taking a holistic view, from building their employer brand, to attracting new people, to developing their best people, to crafting succession strategies. Korn Ferry can deliver all this and more through a consistent methodology, IP framework, and global team of experts.
This guide provides the definitive list of Korn Ferry’s integrated talent solutions. It includes information on what each of them does and how we can use them to meet your organization’s unique needs.
Training and consulting firm rendering its services to public and private sector organisations. Offering life/soft skills training alongwith software and outbound training. We specialize in making a tailor made program according to the client requirements.
Training and consulting firm rendering its services to public and private sector organizations. Offer life/soft skills training alongwith software and outbound training. Its a tailor made program according to client requirements.
The Bounce is our guide to maximizing career trajectories. The Business Learning Institute has researched the competencies needed for career success as a CPA, CGMA, and Finance / Accounting Professionals. The Bounce serves as a framework that builds a career ladder that shows the transition from technical mastery to leadership proficiency.
We start with a simple 5 x 5 matrix of competencies and job levels, adjust for specific needs and priorities of the organization and customize a curriculum that offers a blended approach to talent development. This can be expanded based on the sophistication and needs of the individual or organization.
The Bounce framework shows the progression of a career and helps answer the two biggest questions raised by top talent: 1) What does my career look like in your organization? 2) How will you help me advance in my career?
BLI can help design a curriculum based on competencies mapped to the job titles and progression along the bounce trajectory. Contact us for more information tom@macpa.org or pam@macpa.org
For more information visit us at http://www.blionline.org
Your Organization's Biggest Challenges By Manoj SharmaManojSharma
A presentation on the biggest challenges an organization faces and how to have them resolved through DifferWorld's Professional Coaching, Training, Development, Speaking and Consultation programs.
Continuous training and collaboration helps individuals stay at the cutting-edge of change. Since its inception in 2011, KnowledgeHut has proven itself as a leading corporate training and consulting service provider, delivering high value in innovative, practical approaches to learning. Knowledge Hut offers a wide range of services in training, learning and development in the fields of technology and management Ability to provide the learner to, first choose what he wants to learn and then also help him choose, the way he wants to learn, at a place he wants to learn it, while providing a peer based reference system to reassure the learner of concrete learning outcomes is our guiding learning philosophy.
Similar to SkillPath Enterprise Solutions Resource Guide (20)
The Secret to Engaging Modern Consumers: Journey Mapping and Personalization
In today's digital landscape, understanding the customer's journey and delivering personalized experiences are paramount. This masterclass delves into the art of consumer journey mapping, a powerful technique that visualizes the entire customer experience across touchpoints. Attendees will learn how to create detailed journey maps, identify pain points, and uncover opportunities for optimization. The presentation also explores personalization strategies that leverage data and technology to tailor content, products, and experiences to individual customers. From real-time personalization to predictive analytics, attendees will gain insights into cutting-edge approaches that drive engagement and loyalty.
Key Takeaways:
Current consumer landscape; Steps to mapping an effective consumer journey; Understanding the value of personalization; Integrating mapping and personalization for success; Brands that are getting It right!; Best Practices; Future Trends
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
5 big bets to drive growth in 2024 without one additional marketing dollar AND how to adapt to the biggest shifting eCommerce trend- AI.
1) Romance Your Customers - Retention
2) ‘Alternative’ Lead Gen - Advocacy
3) The Beautiful Basics - Conversion Rate Optimization
4) Land that Bottom Line - Profitability
5) Roll the Dice - New Business Models
How to Run Landing Page Tests On and Off Paid Social PlatformsVWO
Join us for an exclusive webinar featuring Mariate, Alexandra and Nima where we will unveil a comprehensive blueprint for crafting a successful paid media strategy focused on landing page testing.With escalating costs in paid advertising, understanding how to maximize each visitor’s experience is crucial for retention and conversion.
This session will dive into the methodologies for executing and analyzing landing page tests within paid social channels, offering a blend of theoretical knowledge and practical insights.
The Pearmill team will guide you through the nuances of setting up and managing landing page experiments on paid social platforms. You will learn about the critical rules to follow, the structure of effective tests, optimal conversion duration and budget allocation.
The session will also cover data analysis techniques and criteria for graduating landing pages.
In the second part of the webinar, Pearmill will explore the use of A/B testing platforms. Discover common pitfalls to avoid in A/B testing and gain insights into analyzing A/B tests results effectively.
When most people in the industry talk about online or digital reputation management, what they're really saying is Google search and PPC. And it's usually reactive, left dealing with the aftermath of negative information published somewhere online. That's outdated. It leaves executives, organizations and other high-profile individuals at a high risk of a digital reputation attack that spans channels and tactics. But the tools needed to safeguard against an attack are more cybersecurity-oriented than most marketing and communications professionals can manage. Business leaders Leaders grasp the importance; 83% of executives place reputation in their top five areas of risk, yet only 23% are confident in their ability to address it. To succeed in 2024 and beyond, you need to turn online reputation on its axis and think like an attacker.\
Key Takeaways:
- New framework for examining and safeguarding an online reputation
- Tools and techniques to keep you a step ahead
- Practical examples that demonstrate when to act, how to act and how to recover
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
First Things First: Building and Effective Marketing Strategy
Too many companies (and marketers) jump straight into activation planning without formalizing a marketing strategy. It may seem tedious, but analyzing the mindset of your targeted audiences and identifying the messaging points most likely to resonate with them is time well spent. That process is also a great opportunity for marketers to collaborate with sales leaders and account managers on a galvanized go-to-market approach. I’ll walk you through the methods and tools we use with our clients to ensure campaign success.
Key Takeaways:
-Recognize the critical role of strategy in marketing
-Learn our approach for building an actionable, effective marketing strategy
-Receive templates and guides for developing a marketing strategy
Core Web Vitals SEO Workshop - improve your performance [pdf]Peter Mead
Core Web Vitals to improve your website performance for better SEO results with CWV.
CWV Topics include:
- Understanding the latest Core Web Vitals including the significance of LCP, INP and CLS + their impact on SEO
- Optimisation techniques from our experts on how to improve your CWV on platforms like WordPress and WP Engine
- The impact of user experience and SEO
SEO as the Backbone of Digital MarketingFelipe Bazon
In this talk Felipe Bazon will share how him and his team at Hedgehog Digital share our journey of making C-Levels alike, specially CMOS realize that SEO is the backbone of digital marketing by showing how SEO can contribute to brand awareness, reputation and authority and above all how to use SEO to create more robust global marketing strategies.
Monthly Social Media News Update May 2024Andy Lambert
TL;DR. These are the three themes that stood out to us over the course of last month.
1️⃣ Social media is becoming increasingly significant for brand discovery. Marketers are now understanding the impact of social and budgets are shifting accordingly.
2️⃣ Instagram’s new algorithm and latest guidance will help us maintain organic growth. Instagram continues to evolve, but Reels remains the most crucial tool for growth.
3️⃣ Collaboration will help us unlock growth. Who we work with will define how fast we grow. Meta continues to evolve their Creator Marketplace and now TikTok are beginning to push ‘collabs’ more too.
Come learn how YOU can Animate and Illuminate the World with Generative AI's Explosive Power. Come sit in the driver's seat and learn to harness this great technology.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
Financial curveballs sent many American families reeling in 2023. Household budgets were squeezed by rising interest rates, surging prices on everyday goods, and a stagnating housing market. Consumers were feeling strapped. That sentiment, however, appears to be waning. The question is, to what extent?
To take the pulse of consumers’ feelings about their financial well-being ahead of a highly anticipated election, ThinkNow conducted a nationally representative quantitative survey. The survey highlights consumers’ hopes and anxieties as we move into 2024. Let's unpack the key findings to gain insights about where we stand.
The session includes a brief history of the evolution of search before diving into the roles technology, content, and links play in developing a powerful SEO strategy in a world of Generative AI and social search. Discover how to optimize for TikTok searches, Google's Gemini, and Search Generative Experience while developing a powerful arsenal of tools and templates to help maximize the effectiveness of your SEO initiatives.
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Understand how search engines work
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How to Use AI to Write a High-Quality Article that Ranks
SkillPath Enterprise Solutions Resource Guide
1. Helping You Build a Better Workforce
es.skillpath.com | 866-222-6315
Professional
Training Guide
2020
2. Helpingyoubuildabetter
workforcesince1989
When it comes to knowledge and experience you can
trust, SkillPath beats competitors hands down. For more
than 30 years, we’ve been leaders in professional
improvement. Our primary focus has always been on
helping you, your staff and your business be better—
better communicators, better leaders and better
employees overall.
The skills to make you better with
the options to make you happy
We leverage decades of experience to provide you and
thousands of clients across key industries with strategic,
innovative training solutions designed for individual
and organizational success.
Our solutions are as unique as your needs …
Different learning objectives require different methods,
tools and techniques. Our comprehensive course
catalog gives youu the option to choose what and how you learn …
... putting YOU in charge of your own professional path.
Visitskillpath.comformoreinformation.
More than 250,000 individuals
trust SkillPath for their training needs.
Top organizations
across the
Fortune 1000
All branches
of the U.S.
Armed Forces
All three branches
of the federal
government
All four major sports
leagues—NFL, NBA,
MLB and NHL
100% Unconditional Guarantee
We stand behind the high-quality training we deliver. That’s why we offer an unconditional
guarantee. If you’re not completely satisfied, just let us know. We’ll send you a full refund or
arrange for you to attend another program. You have our word on it.
We conduct 16,000+
live events each
year. Find us in a city
near you!
2 skillpath.com
3. Our passion
for learning extends
beyond business ...
SkillPath operates with one overarching mission:
Provide tools and instruction so that those
who want to be better can be.
Your organization won't be the only
one to benefit when you choose SkillPath
as your training partner. Thanks to lifelong
learners like you, we're able to fund higher
education in a number of ways including
quality paid internships.
Since 2001, we have contributed
more than $125 million
to scholarship, endowment
and other funds in support of
higher learning.
SkillPath contributes
100% of our excess earnings
to support college students.
100%
skillpath.com 3
4. A Message
From the CEO
Headline here.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor
incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud
exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor
incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud
exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure
dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt
mollit anim id est laborum
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor
incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud
exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt
mollit anim id est laborum.
Sincerely,
Cam Bishop
President/CEO, SkillPath
4 es.skillpath.com
6. Modular Learning
Your business is unique. So are your employees. That’s why SkillPath creates a learning
experience that is aligned to your core values—and built on the foundation of five learning
pillars that drive organizational success.
The Five Pillars
Each pillar is broken down into courses and modules that support multigenerational learning styles
and create a customized learning path for all levels of your workforce. Module-based learning optimizes
efficiency, generates interactive discussion and enhances long-term application.
Covering a wide range of topics relevant in today’s business world …
• Leadership development
• Coaching and mentoring
• Interpersonal communication
• Administrative support
• Customer service
• Project management
• Collaboration and teamwork
• Human resources
• Sexual harassment prevention
• Unconscious bias
• Microsoft® technical skills
Leadership
Teamwork Productivity
Communication
Compliance
6 es.skillpath.com
7. Build Your Solution
Modules can be combined among courses and pillars to meet your organization’s unique training
needs. We also offer ready-made learning paths that contain up to 12 hand-picked modules, taking the
guesswork out of selecting modules on your own.
COURSE
COURSE
COURSE MODULE MODULE
MODULE MODULE
MODULE MODULE
MODULE
Modules can be …
Live instructor-led
Interact face-to-face in a traditional classroom
setting with one of our trainers. We bring the
best professional facilitators to your location to
train your employees onsite.
Virtual instructor-led
Participate remotely in a live instructor-led
session via live video stream and one-way
audio, while interacting via chat and interactive
tools with participants and an instructor.
Webinars
View convenient one-hour training sessions
on any device—desktop computer, laptop,
tablet or smartphone. These programs are also
available as digital downloads.
eLearning
Take advantage of career-enhancing,
curriculum-based online learning—high-impact,
highly interactive solutions that engage learners
online on their preferred device.
es.skillpath.com 7
8. SkillPath
eLearning
Get to your professional goals quickly and
at your own pace with SkillPath’s signature
eLearning solution, STAR12
• Powerful, new learning management system
• Innovative and reimagined for the 21st century
• Launching new eLearning modules monthly
Join our 40,000+ members today!
Our Enterprise Edition adds administrative
controls and is perfect for group licensing.
Call us today at 866-222-6315 to speak with
one of our expert consultants.
8 es.skillpath.com
9. How SkillPath Delivers
Training to Your Organization
OPTION ONE
You already know
exactly what you need.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed
do eiusmod tempor incididunt ut labore et dolore magna
aliqua.
Ut enim ad minim veniam, quis nostrud exercitation ullamco
laboris nisi ut aliquip ex ea commodo consequat. Duis aute
irure dolor in reprehenderit in voluptate velit esse cillum
dolore eu fugiat nulla pariatur. Excepteur sint occaecat
cupidatat non proident, sunt in culpa qui officia deserunt
mollit anim id est laborum.
OPTION TWO
You need help creating
the right solution.
If you'd like our assistance creating a modular
program or developing custom content, we can
provide a mix of traditional classroom training and
technology-based learning options to meet your
specific organizational goals and budget. Give us
a call so we can help maximize the impact for your
group or department.
Our Engagement Model
SkillPath Enterprise Solutions will create a learning
experience exclusively for your company and its most
important asset: Your talent.
From the first consultative meeting to analyze your needs
to the program debriefing, we build a comprehensive
engagement model for you, ensuring long-term program
application and effectiveness.
Step 1
Analysis
of Needs
Step 5
Program
Debriefing
Step 2
Program
Design
Step 4
Program
Delivery
Step 3
Program Review
es.skillpath.com 9
10. *All pricing is reflective of standard cost and does not represent rates negotiated with your representative.
Course Index
LEADERSHIP
Live
Instructor-led
LiveVirtual
Instructor-led
LiveWebinar
ID Subject Page
CTBS
Coaching and Teambuilding Skills for Managers
and Supervisors
26
✔
CTBS_M1 Fundamentals of Leadership ✔ ✔ ✔
CTBS_M2 Coaching Team Members ✔ ✔ ✔
CTBS_M3 Coaching in Challenging Team Situations ✔ ✔ ✔
CTBS_M4 Building a Team ✔ ✔ ✔
CTBS_M5 Motivating and Engaging Teams ✔ ✔ ✔
CTBS_M6 Developing a Team Culture ✔ ✔ ✔
OSADAPT Adaptive Leadership 27 ✔
OSFEED Giving and Receiving Feedback 28 ✔
EXMG Excelling as a Manager or Supervisor 29 ✔
EXMG_1 Being a Leader vs. Being a Boss ✔ ✔ ✔
EXMG_2 Mastering Team Communication ✔ ✔ ✔
EXMG_4 Team Relationship Management ✔ ✔ ✔
EXMG_4 The Leader and the Work ✔ ✔ ✔
EXMG_5 Decision-making Skills ✔ ✔ ✔
EXMG_6 Performance Management Methods ✔ ✔ ✔
EXMG_7 Being a Servant Leader ✔ ✔ ✔
EXMG_8 Creating High-performing Teams ✔ ✔ ✔
EXMG_9 Team Motivation and Recognition ✔ ✔ ✔
EXMG_10 Coaching for Success ✔ ✔ ✔
EXMG_11 Communicating Up to Leadership ✔ ✔ ✔
EXMG_12 What Do I Do Next? ✔ ✔ ✔
FA2
Fundamentals of Finance and Accounting for
Non-Financial Managers
30
✔
10 es.skillpath.com
11. *All pricing is reflective of standard cost and does not represent rates negotiated with your representative.
LEADERSHIP
Live
Instructor-led
LiveVirtual
Instructor-led
LiveWebinar
ID Subject Page
DARE Strengthening Leadership Skills for Managers 31 ✔
DARE_1 Influence of Servant Leadership ✔ ✔ ✔
DARE_2 Vision and Purpose ✔ ✔ ✔
DARE_4 Prioritizing Time ✔ ✔ ✔
DARE_4 Communicate Like a Leader ✔ ✔ ✔
DARE_5 Building a Decision-Making Team ✔ ✔ ✔
DARE_6 Leading Curiosity, Creativity and Innovation ✔ ✔ ✔
DARE_7 Developing Others ✔ ✔ ✔
DARE_8 Manager as Coach ✔ ✔ ✔
DARE_9 Adapting to Today’s Demands ✔ ✔ ✔
DARE_10 Manager as Change Agent ✔ ✔ ✔
DARE_11 Leading With Influence ✔ ✔ ✔
DARE_12 Extending Influence Outside Your Current Sphere ✔ ✔ ✔
PRMT Professional Development and Performance Planning 32 ✔
PRMT_M1 Aligning Employee Performance and Organizational Culture ✔ ✔ ✔
PRMT_M2 Skillfully Applying Adult Learning Principles ✔ ✔ ✔
PRMT_M3 Setting Achievable and Measurable Goals ✔ ✔ ✔
PRMT_M4 Communicating a Model of Constructive Feedback ✔ ✔ ✔
PRMT_M5 Constructing an Employee Development Plan ✔ ✔ ✔
PRMT_M6 Planning for Career Development ✔ ✔ ✔
HDW Dealing Effectively With Unacceptable Employee Behavior 33 ✔
BINTV How to Conduct Behavior-Based Interviews 34 ✔
MGEN Leading a Cross-Generational Workforce 35 ✔
MGRLDR Manager as Leader 36 ✔
OSREMOTE Successfully Managing Remote Workers 37 ✔
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12. *All pricing is reflective of standard cost and does not represent rates negotiated with your representative.
COMMUNICATION
Live
Instructor-led
LiveVirtual
Instructor-led
LiveWebinar
ID Subject Page
COMT Communicating With Tact, Diplomacy and Professionalism 40 ✔
COMT_M1 Fundamentals of Communication ✔ ✔ ✔
COMT_M2 Communicating With Tact and Diplomacy ✔ ✔ ✔
COMT_M3 Strengthening Credibility and Work Relationships ✔ ✔ ✔
COMT_M4 Powerful Listening Skills ✔ ✔ ✔
COMT_M5 Communicating With Different Personality Types ✔ ✔ ✔
COMT_M6 Positive Persuasion ✔ ✔ ✔
COMT_M7 Leading Productive Meetings ✔ ✔ ✔
COMT_M8 Communicating With Tact in Difficult Situations ✔ ✔ ✔
COMT_M9 Managing Conflicts and Preventing Communication Problems ✔ ✔ ✔
CRITDIS Critical Discussions 41 ✔
PROPRES Developing a Professional Presence 42 ✔
BUSE Writing Better Business Emails 43 ✔
BUSE_M1 Writing With Purpose ✔ ✔ ✔
BUSE_M2 Establishing the Role of Email in the Workplace ✔ ✔ ✔
BUSE_M3 Outlining the Mechanics of Writing Emails ✔ ✔ ✔
BUSE_M4 Polishing Grammar and Punctuation Skills ✔ ✔ ✔
BUSE_M5 Writing as a Process ✔ ✔ ✔
BUSE_M6 Troubleshooting and Proofreading: Refresh the Fundamentals ✔ ✔ ✔
OSLISTEN Active Listening 44 ✔
12 es.skillpath.com
13. *All pricing is reflective of standard cost and does not represent rates negotiated with your representative.
COMMUNICATION
Live
Instructor-led
LiveVirtual
Instructor-led
LiveWebinar
ID Subject Page
BWRK The Business Writing Workshop 45 ✔
BWRK_M1 Exploring the Basics of Business Writing ✔ ✔ ✔
BWRK_M2 Writing to Communicate ✔ ✔ ✔
BWRK_M3 Examining Instructional Writing ✔ ✔ ✔
BWRK_M4 Recognizing the Qualities of Informational Writing ✔ ✔ ✔
BWRK_M5 Writing as a Mode of Influence ✔ ✔ ✔
BWRK_M6 Practicing Diplomacy Through Writing ✔ ✔ ✔
PREZ Professional Presentation Skills 46 ✔
PREZ_M1 Fundamentals of Effective Presentations ✔ ✔ ✔
PREZ_M2 Planning and Preparing a Powerful Presentation ✔ ✔ ✔
PREZ_M3 Eliminating Speaker Anxiety and Nervousness ✔ ✔ ✔
PREZ_M4 Polishing and Delivering a Presentation Like a Pro ✔ ✔ ✔
PREZ_M5 Using Visual Aids Effectively ✔ ✔ ✔
PREZ_M6 Skillfully Handling Difficult Presentation Situations ✔ ✔ ✔
EECC
The Essentials of Communication and Collaboration
for Leaders
47
✔
OSNEGOT Mastering the Art of Negotiations 48 ✔
OSTECH Mastering the Art of Technical Writing 49 ✔
OSMEET Meetings That Work 50 ✔
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14. *All pricing is reflective of standard cost and does not represent rates negotiated with your representative.
PRODUCTIVITY
Live
Instructor-led
LiveVirtual
Instructor-led
LiveWebinar
ID Subject Page
P100 Successful Project Management 54 ✔
P100_M1 Project Management Methodologies ✔ ✔ ✔
P100_M2 Introduction to Initiation ✔ ✔ ✔
P100_M3 Planning Foundations ✔ ✔ ✔
P100_M4 Executing and Monitoring Performance ✔ ✔ ✔
P100_M5 Evaluation and Testing Cycles ✔ ✔ ✔
P100_M6 Acceptance and Closure ✔ ✔ ✔
P200 The Advanced Project Manager’s Tool Kit 55 ✔
P200_M1 Uncovering and Ultimate Purpose ✔ ✔
P200_M2 Scheduling for Solutions ✔ ✔
P200_M3 Manage Risk ✔ ✔
P200_M4 Agile Needs Analysis ✔ ✔
P200_M5 Sprint Planning and Execution ✔ ✔
P200_M6 Outlook® for Project Management ✔ ✔
CTE Sparking Innovation and Creativity 56 ✔
MPD2 Controlling Chaos and Thriving Under Pressure 57 ✔
MMPO Managing Multiple Projects, Objectives and Deadlines 58 ✔
MMPO_M1 Finding Value Across Multiple Projects ✔ ✔ ✔
MMPO_M2 Preparing to Handle Competing Priorities ✔ ✔ ✔
MMPO_M3 Managing and Setting Achievable Objectives ✔ ✔ ✔
MMPO_M4 Planning to Increase Project Profitability and Productivity ✔ ✔ ✔
MMPO_M5 Scheduling and Establishing Accountability ✔ ✔ ✔
MMPO_M6 Identifying Risk and Limiting Burnout ✔ ✔ ✔
14 es.skillpath.com
15. *All pricing is reflective of standard cost and does not represent rates negotiated with your representative.
PRODUCTIVITY
Live
Instructor-led
LiveVirtual
Instructor-led
LiveWebinar
ID Subject Page
X100 Mastering Microsoft® Excel® for Office 365® Level 100 59 ✔
X100_M1 Fundamentals ✔ ✔ ✔
X100_M2 Getting Down to Business ✔ ✔ ✔
X100_M3 Getting Up to Date: Excel® Tables and PivotTable Reports ✔ ✔ ✔
X100_M4 Absolute vs. Relative Cell References
and Conditional Formatting
✔ ✔ ✔
X100_M5 VLOOKUP and Other Common Functions ✔ ✔ ✔
X100_M6 Spreadsheet Formatting ✔ ✔ ✔
X200 Mastering Microsoft® Excel® for Office 365® Level 200 60 ✔
X200_M1
Time-saving Techniques—Understanding Essential
Power Shortcuts and Functions
✔ ✔ ✔
X200_M2 Charting Essentials ✔ ✔ ✔
X200_M3 Mastering Forms, Form Objects and Templates ✔ ✔ ✔
X200_M4 Data Visualization Techniques ✔ ✔ ✔
X200_M5 Powerful Data Analysis Tools ✔ ✔ ✔
X200_M6 The Data Mining Add-in ✔ ✔ ✔
X300 Mastering Microsoft® Excel® for Office 365® Level 300 61 ✔
X300_M1
Building Advanced PivotTables With
Calculated Items and Fields
✔ ✔ ✔
X300_M2 Power Query Including the M Language ✔ ✔ ✔
X300_M3 Introduction to Power Pivot—Gathering Data ✔ ✔ ✔
X300_M4 Power Pivot DAX Measures ✔ ✔ ✔
X300_M5 Developing Reports and Dashboards Using Power BI ✔ ✔ ✔
X300_M6 3D Maps for Excel® ✔ ✔ ✔
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16. *All pricing is reflective of standard cost and does not represent rates negotiated with your representative.
PRODUCTIVITY
Live
Instructor-led
LiveVirtual
Instructor-led
LiveWebinar
ID Subject Page
CSVE Customer Service Excellence 62 ✔
CSVE_M1 Considering Customer Experience in Customer Service ✔ ✔ ✔
CSVE_M2 The Customer’s Point of View ✔ ✔ ✔
CSVE_M3 Creating a Customer Service Culture ✔ ✔ ✔
CSVE_M4 Three Guiding Principles for Customer Service ✔ ✔ ✔
CSVE_M5 Powerful Customer Service Communication Skills ✔ ✔ ✔
CSVE_M6 Handling Difficult Situations ✔ ✔ ✔
CSVE_M7 Powerful Communication Skills—Chat/Email ✔ ✔ ✔
CSVE_M8 Powerful Communication Skills—Telephone ✔ ✔ ✔
CSVL Customer Service Excellence for Leaders 63 ✔
CSVL_M1 Considering Customer Experience in Customer Service ✔ ✔ ✔
CSVL_M2 The Customer’s Point of View ✔ ✔ ✔
CSVL_M3 Measuring Customer Satisfaction ✔ ✔ ✔
CSVL_M4 Leading a Customer Service Culture ✔ ✔ ✔
CSVL_M5 Handling Difficult Situations ✔ ✔ ✔
CSVL_M6 Methods for Learning Customer Service Continuous Improvement ✔ ✔ ✔
CSVL_M7 Powerful Communication Skills—Chat/Email ✔ ✔ ✔
CSVL_M8 Powerful Communication Skills—Telephone ✔ ✔ ✔
TSKM Time and Task Management 64 ✔
TSKM_M1 Performance With Purpose ✔ ✔ ✔
TSKM_M2 Responding to Urgency ✔ ✔ ✔
TSKM_M3 Making Quality and Timely Decisions ✔ ✔ ✔
TSKM_M4 Needs-based Time Management ✔ ✔ ✔
TSKM_M5 Manage Attention and Limit Interruption ✔ ✔ ✔
TSKM_M6 Inspire Creativity With a Positive Attitude ✔ ✔ ✔
16 es.skillpath.com
17. *All pricing is reflective of standard cost and does not represent rates negotiated with your representative.
PRODUCTIVITY
Live
Instructor-led
LiveVirtual
Instructor-led
LiveWebinar
ID Subject Page
PRBM Critical and Strategic Problem Solving 65 ✔
PRBM_M1 The Essential Characteristics of Critical Thinking ✔ ✔ ✔
PRBM_M2 How to Challenge Conventional Thinking ✔ ✔ ✔
PRBM_M3 Differentiating Opinions, Perceptions and Beliefs ✔ ✔ ✔
PRBM_M4 The Impact of Engagement on Diversity and Inclusion ✔ ✔ ✔
PRBM_M5 An Insightful Approach to Problem Solving ✔ ✔ ✔
PRBM_M6 Strategically Assembling and Assessing Solutions ✔ ✔ ✔
PRBM_M7 Thinking Beyond Today ✔ ✔ ✔
PRBM_M8 Making Strategic Decisions ✔ ✔ ✔
PRBM_M9 Applying Strategic Thinking Tools ✔ ✔ ✔
EXAA The Extraordinary Administrative Assistant 66 ✔
EXAA_M1 Projecting a Professional Presence ✔ ✔ ✔
EXAA_M2 Cultivating Working Relationships ✔ ✔ ✔
EXAA_M3 Establishing Successful Partnerships ✔ ✔ ✔
EXAA_M4 Obtaining an Operations Approach ✔ ✔ ✔
EXAA_M5 Utilizing Organizational Tools ✔ ✔ ✔
EXAA_M6 Communicating Expertise ✔ ✔ ✔
OSSELL Strategic Selling Skills 67 ✔
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18. *All pricing is reflective of standard cost and does not represent rates negotiated with your representative.
TEAMWORK
Live
Instructor-led
LiveVirtual
Instructor-led
LiveWebinar
ID Subject Page
BDEI Building Emotional Intelligence 70 ✔
BDEI_M1 Understanding Emotions ✔ ✔ ✔
BDEI_M2 Strengthening Self-Awareness ✔ ✔ ✔
BDEI_M3 Achieving Emotional Balance ✔ ✔ ✔
BDEI_M4
Crafting an Emotionally Intelligent Environment—
Self-Regulate and Self-Motivate
✔ ✔ ✔
BDEI_M5 Handling Conflict With Empathy ✔ ✔ ✔
BDEI_M6
Refining Relationships Through Social Awareness
and Communication
✔ ✔ ✔
BDEI_M7 The Role of Emotional Intelligence in Leadership ✔ ✔ ✔
BDEI_M8 Applying Workplace Emotional Intelligence Tools ✔ ✔ ✔
OSCHANGE Embracing Change 71 ✔
OSCR Conflict Resolution and Confrontation Management 72 ✔
TEAM Effective Teamwork Strategies 73 ✔
TEAM_M1 Team Fundamentals ✔ ✔ ✔
TEAM_M2 Leverage Team Dynamics and Cohesion ✔ ✔ ✔
TEAM_M3 Enhance Cooperation ✔ ✔ ✔
TEAM_M4 Establish Effective Team Communication ✔ ✔ ✔
TEAM_M5 Resolve Team Conflict ✔ ✔ ✔
TEAM_M6 Improve Team Decision Making ✔ ✔ ✔
OSTRUST Fostering Trust in the Workplace 74 ✔
18 es.skillpath.com
19. *All pricing is reflective of standard cost and does not represent rates negotiated with your representative.
TEAMWORK
Live
Instructor-led
LiveVirtual
Instructor-led
LiveWebinar
ID Subject Page
WPFD Women’s Professional Development 75 ✔
WPFD_M1 Creating a Powerful Personal Brand ✔ ✔ ✔
WPFD_M2 Committing to Effective Communications ✔ ✔ ✔
WPFD_M3 Cultivating Strong Professional Relationships ✔ ✔ ✔
WPFD_M4 The Power of Influence ✔ ✔ ✔
WPFD_M5 Building a Meaningful Network ✔ ✔ ✔
WPFD_M6 Reflection for Purpose and Planning ✔ ✔ ✔
WPFD_M7 How to Craft Your Own Personal Brand Statement ✔ ✔ ✔
WPFD_M8 Collaboration in Today’s Workplace ✔ ✔ ✔
WPFD_M9 Effective Presentation Skills ✔ ✔ ✔
WPFD_M10 Making Decisions Strategically and Critically ✔ ✔ ✔
WPFD_M11 Embracing Creativity and Innovation ✔ ✔ ✔
WPFD_M12 Personal Development Plan ✔ ✔ ✔
HDDP How to Deal With Difficult People 76 ✔
OSLEADCH Leading Change 77 ✔
OSLEADAU
Leading Without Authority: How to Persuade, Motivate
and Influence
78
✔
OSPERACT Personal Accountability 79 ✔
INTP Strengthening Your People Skills in the Workplace 80 ✔
OSPERS Personality Styles 81 ✔
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20. *All pricing is reflective of standard cost and does not represent rates negotiated with your representative.
COMPLIANCE
Live
Instructor-led
LiveVirtual
Instructor-led
LiveWebinar
ID Subject Page
HRLW HR Law 84 ✔
HRLW_M1 The Employment Relationship ✔ ✔ ✔
HRLW_M2 Equal Employment Opportunity ✔ ✔ ✔
HRLW_M3 Talent Management, Discipline and Discharges ✔ ✔ ✔
HRLW_M4 Compensation Basics ✔ ✔ ✔
HRLW_M5 Employee Protection Benefits ✔ ✔ ✔
HRLW_M6 Important HR Laws ✔ ✔ ✔
OSDIV Diversity and Inclusion in the Workplace 85 ✔
PHWV
Preventing and Handling Workplace Violence, Aggression
and Bullying
86
✔
SXHRE
Preventing Sexual Harassment: How to Minimize
Organizational Risk
87
✔
SXHRM How to Minimize Organizational Risk for Managers 88 ✔
UNBMIN6 Unconscious Bias and Inclusion 89 ✔
UNBMIN6_M1 Reconsidering Certainty and Doubt ✔ ✔ ✔
UNBMIN6_M2 Confirmation Bias ✔ ✔ ✔
UNBMIN6_M3 Schemas and Heuristics ✔ ✔ ✔
UNBMIN6_M4 The Power We Have ✔ ✔ ✔
UNBMIN6_M5 Stereotypes and Implicit Bias ✔ ✔ ✔
UNBMIN6_M6 The Value of Inclusion ✔ ✔ ✔
20 es.skillpath.com
21. *All pricing is reflective of standard cost and does not represent rates negotiated with your representative.
COMPLIANCE
Live
Instructor-led
LiveVirtual
Instructor-led
LiveWebinar
ID Subject Page
UNBMLG6 Unconscious Bias and Legal Considerations 90 ✔
UNBMLG6_M1 Legal Considerations Related to Implicit Bias—Harassment ✔ ✔ ✔
UNBMLG6_M2 Legal Considerations—Hiring, Performance Evaluation
and Implicit Bias
✔ ✔ ✔
UNBMHR3 Unconscious Bias HR and Strategic Leader Workshop 91 ✔
UNBMHR3_M1 Implicit Bias and Employment Law ✔ ✔ ✔
UNBMHR3_M2 Foundations of Cultural Inclusion ✔ ✔ ✔
UNBMHR3_M3 Creating an Inclusive Culture ✔ ✔ ✔
ADDITIONAL PRODUCTS
ID Item Page
STAR12DE SkillPath eLearning (one-year subscription) 8
SXHRE + Sexual Harassment in the Workplace—Employee (STAR12 add-on) 94
SXHRM + Sexual Harassment in the Workplace—Manager (STAR12 add-on) 95
TTCE + Through the Customer’s Eyes (STAR12 add-on) 96
COACH Follow-up Coaching (one-hour sessions) 51
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22. New and Noteworthy
in FY20
The demands on your organization and your employees are constantly evolving. And so is the course
content at SkillPath. We never stop scanning the horizon for trends and changes that affect you—
and we develop new courses to support them. Check out some of our newest additions to the lineup
for 2020.
Excelling as a Manager
or Supervisor
Achieve your full potential—not just as a manager or supervisor, but as
a true leader who commands the respect, commitment and credibility
that moves people to action and inspires greatness. From coaching to
delivering feedback to delegating and more, you’ll learn the latest and best
techniques to improve your team’s overall performance in this powerful
one-day workshop.
Learn more
Communicating With Tact, Diplomacy
and Professionalism
Gain communication skills that never miss the mark. Whatever your
position, the communication skills you’ll learn in this two-day intensive
course will take your overall workplace effectiveness to the next level.
You’ll strengthen your speaking, writing and interpersonal skills …
and master effective communication under stress, in tough situations
and with all personality types. You’ll learn how to stay in control of any
situation and manage your responsibilities with tact, poise and polish.
Learn more
To keep pace with today’s business practices, we add
and update our courses regularly. To find out more, call one
of expert consultants at 866-222-6315.
22 es.skillpath.com
U.S. workforce
by 2020
48%Millennials
79% of women
73% of men
Millennials who
lack confidence in
their leadership skills:
23. The Advanced Project
Manager’s Toolkit
This hands-on course is your resource for revitalizing project
teams and gaining a new perspective on the tools you
already have at your disposal. You’ll take a deep dive into
innovative methods to plan and organize projects. You’ll
practice defining purpose, performing root cause analysis
and executing waterfall and agile approaches to gain
momentum for your projects. And when you’ve completed
the course, you’ll be ready to boost the productivity of your
project team using the techniques you learned.
Learn more
Effective Teamwork Strategies
Teamwork doesn’t just happen. The transformation of a group of individuals into a team takes work. This course covers
the fundamentals of what makes a team, exploring team dynamics, cohesion and cooperation. You’ll learn from the best
research related to each concept and be challenged to apply them to your team through exercises, discussions and other
activities. You’ll also practice key skills—like communication, conflict resolution and decision making—to become part of
a productive unit that can be counted on to contribute to the organization's overall success.
Learn more
Unconscious Bias
1 Unconscious Bias
and Inclusion offers all-new
content rooted in positive
psychology and backed by decades
of research. Instead of emphasizing
what not to do and say, this course
features interactive exercises
that provide a hands-on guide to
demonstrating inclusive behavior
and making diverse teams
more effective.
Learn more
2 Unconscious Bias HR and
Strategic Leader Workshop
is for organizational leaders,
HR professionals or influencers
responsible for workplace culture.
A primer on the development
of the tools and knowledge you
need to integrate awareness into
your organization and confidently
start it on a path toward a more
inclusive culture.
Learn more
3 Unconscious Bias and
Legal Considerations is a half-day
HR practitioner workshop that
helps you explore the origin of
unconscious bias and the legal
issues that can arise as a result.
Learn more
es.skillpath.com 23
-50%
-44%
On average,
poorly managed
groups are 50% less
productive …
… and
44% less
profitable
than their
well-managed
counterparts
24. PILLAR: LEADERSHIP
Will your next
generation of
leaders be ready
when called upon?
The demand for leadership talent continues to grow, but the pool of
skilled candidates is limited. Succession planning and developing effective
leaders is a high priority for organizations. Learning and development
programs for recruiting, retaining and training new leaders are key to
succession planning in organizations of all sizes.
These programs entail:
• Analyzing and identifying potential candidates with leadership skills
• Planning career paths for employees
• Establishing mentoring programs and partnerships
NEW COURSES
• Coaching and Teambuilding Skills for Managers and Supervisors
• Excelling as a Manager or Supervisor
• Professional Development and Performance Planning
• Strengthening Leadership Skills for Managers
24 es.skillpath.com
25. 72%of state and
local government
agencies
say
leadership
development
is the biggest workforce issue
es.skillpath.com 25
26. PILLAR: LEADERSHIP
Coaching and
Teambuilding Skills
for Managers and
Supervisors
This course helps managers and supervisors develop the right knowledge and
skills to perform a valuable function for your organization. They’ll learn how
to turn average workers into exceptional ones and how to turn conflict into
opportunities. They’ll learn what to do to move their team forward and get
them consistently performing at their peak potential.
COURSE: CTBS
LENGTH: 6 modules
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
PRMT, TEAM, COMT, BUSE
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Create a culture of coaching that opens the lines of
communication and provides valuable insight into
what motivates team members
• Recognize leadership style and modify as needed
to create an optimal setting for team inspiration
and motivation
• Manage productively in challenging situations to build
trust and improve team performance
• Develop a motivated, engaged and forward-thinking
team able to overcome common obstacles
• Navigate a team and coach individual employees
through change
• Assess and adapt personal behaviors to increase
employee engagement and team performance
• Shape the culture of a team, recognizing when changes
need to be made and knowing how to influence the
process along the way
COURSE TOPICS
• Fundamentals of Leadership
• Coaching Team Members
• Coaching in Challenging Team Situations
• Building a Team
• Motivating and Engaging Teams
• Developing a Team Culture
B
RAND-N
EW!B
RAND-NE
W!
26 es.skillpath.com
27. PILLAR: LEADERSHIP
Adaptive
Leadership
Adaptive leadership teaches that leaders need to understand the employee
development cycle and where their team members are on that cycle. Then they
should adapt their leadership style to fit each employee’s development.
It is important to adapt leadership behaviors and styles to meet individual team
member or group needs. In this course, you will learn the concepts of adaptive
leadership and teambuilding and discover the skills necessary to make these
principles an integral part of your leadership tool kit.
COURSE: OSADAPT
LENGTH: One day
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
CTBS, TEAM
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Recognize leadership style preferences
• Identify different leadership styles and team
member needs
• Define the adaptive leadership model and why it
is an effective tool
• Identify team member behavior and skills
to lead people effectively in various situations
• Recognize consequences when leading people
with an inappropriate leadership style
• Define the developmental stages of teams
• Use adaptive leadership principles
and best practices
COURSE TOPICS
• Understanding the Leader Framework and Leadership style
• The Adaptive Leader
• Team and Collaboration
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28. PILLAR: LEADERSHIP
Giving and
Receiving Feedback
One of the most important skills you can learn is how to give and receive
feedback effectively. A large part of coaching is giving feedback to
someone so they clearly understand how well they’re doing or where they
need improvement. You want to reinforce positive behaviors and correct
ineffective ones.
In this course, you will learn the skills and strategies necessary to improve your
coaching relationships, your feedback and employee performance.
COURSE: OSFEED
LENGTH: One day
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
None
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Set performance standards that are fair both to
the employee and to the organization
• Apply the 4 sets of behavior for effective coaching
• Adapt how to coach to fit the personality
and learning styles of employees
• Plan coaching sessions on the basis of
adult learning principles
• Deliver specific, measurable and realistic feedback
in a positive and encouraging manner
COURSE TOPICS
• Standards, Performance and Coaching
• Employee Learning and Personality Styles and the Art of Engagement
• Documentation, Positive Reinforcement and Feedback
• The Role of Performance
28 es.skillpath.com
29. PILLAR: LEADERSHIP
Excelling as a Manager
or Supervisor
New managers and supervisors are challenged with working with diverse team
members and supporting their progress. This unique course provides the
tools needed to be a true servant leader and not just “the boss.” Learn how
to motivate employees, how to manage relationships and performance, how
to coach effectively to create high-performing teams, how to make informed
decisions and how to communicate successfully both up and out to leadership
and the team. Learn to do all of this while managing a new workload and
focusing on your organization's most precious resource—its people.
COURSE: EXMG
LENGTH: 12 modules
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
CTBS, PRMT, TEAM, COMT,
BUSE, PREZ, TSKM, BDEI,
UNBMIN6
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Build skills like vision, creativity, innovation,
collaboration and teamwork
• Create a high-performing team of people with a
common goal, vision and commitment
• Master proven methods of employee motivation,
relationship management and conflict resolution
• Practice effective coaching techniques that improve
employee and team performance
• Advocate for the team by communicating, managing
and influencing up to leadership
• Make informed decisions and display the attributes
of a servant leader to help employees develop and
perform at their best
COURSE TOPICS
• Being a Leader vs. Being a Boss
• Mastering Team Communication
• Team Relationship Management
• The Leader and the Work
• Decision-making Skills
• Performance Management Methods
• Being a Servant Leader
• Creating High-performing Teams
• Team Motivation and Recognition
• Coaching for Success
• Communicating Up to Leadership
• What Do I Do Next?
B
RAND-N
EW!B
RAND-NE
W!
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30. PILLAR: LEADERSHIP
Fundamentals of
Finance and Accounting
for Non-Financial
Managers
In today’s business world, your success and effectiveness may well depend
on how well you can handle “the numbers.” Having basic skills in finance and
accounting will positively affect all parts of your job including managing people,
setting short- and long-term objectives and controlling costs. Without a doubt,
the ability to understand and speak this “universal language ob business” is a
skill no manager can afford to be without.
COURSE: FA2
LENGTH: Two days
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
None
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Gain confidence and increase your comfort level in
working with financial facts and figures
• Understand accrual vs. cash accounting
• Understand financial statements and how they tie
to one another
• Interpret the most common financial reports
• Analyze statements using ratios
• Describe how the budgeting process works
• Identify the items necessary to monitor performance
COURSE TOPICS
• How to Understand and Use the “Language
of Business”
• Generally Accepted Accounting Principles—
How to Set Up Financial Statements and Reports
• How to Use the Financial Tools Available to You
to Make Better Management Decisions
• Using Financial Statements to Analyze
Performance and Guide Decisions
• Computers and Financial Management
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31. PILLAR: LEADERSHIP
Strengthening
Leadership Skills
for Managers
This two-day leadership session examines the essential role managers
play as leaders within an organization. In today’s corporate culture,
organizations want leaders who can handle any situation that comes their
way. The ability to influence, communicate and make thoughtful, effective
decisions are key attributes every leader must possess. This course focuses
on growing and honing these skill sets, as well as producing managers
dedicated to servant leadership.
COURSE: DARE
LENGTH: 12 modules
________________________
LEVEL: I Intermediate
PREREQUISITES: None
RECOMMENDED COURSES:
EXMG, PRMT, PREZ, CSVL,
UNBMIN6
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Elevate success for the team and the organization
by trying a bold, new path to influencing others using
a servant leadership model
• Create an engaged workforce and provide more team
motivation by learning to connect the organization’s
vision with daily work
• Reprioritize time to meet the needs of the team and
the organization—and to focus on what’s important as
opposed to what’s urgent
• Remove the barriers to effective communication
and create a team culture of listening
• Build a decision-making team made up of diverse
voices to ensure thoughtful decisions
• Encourage curiosity, creativity and innovation by
establishing a culture that fosters all three
COURSE TOPICS
• Influence of Servant Leadership
• Vision and Purpose
• Prioritizing Time
• Communicate Like a Leader
• Building a Decision-Making Team
• Leading Curiosity, Creativity and Innovation
• Developing Others
• Manager as Coach
• Adapting to Today’s Demands
• Manager as Change Agent
• Leading With Influence
• Extending Influence Outside Your Current Sphere
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32. PILLAR: LEADERSHIP
Professional
Development and
Performance Planning
Developing yourself and others impacts teams, projects and the organization’s
ability to deliver on its mission and purpose. Transform people into strong,
confident employees who are prepared to support the organization’s vision by
setting an example and providing tools for success.
In this course, you will be introduced to the common qualities and best
practices shared by excellent performance managers. You'll also discover the
skills to become a successful coach and mentor who leads teams to achieve
measurable and effective results.
COURSE: PRMT
LENGTH: 6 modules
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
CTBS
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Construct a performance statement to convey
organizational purpose
• Recognize the role of personality in setting learning
development activities
• Write achievable and measurable goals
for performance
• Communicate expectations using proven
coaching techniques
• Complete a scenario-based employee
development plan
• Identify the hidden value of
rewarding accomplishments
COURSE TOPICS
• Aligning Employee Performance and Organizational Culture
• Skillfully Applying Adult Learning Principles
• Setting Achievable and Measurable Goals
• Constructing a Model of Constructive Feedback
• Constructing an Employee Development Plan
• Planning for Career Development
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33. PILLAR: LEADERSHIP
Dealing Effectively
With Unacceptable
Employee Behavior
This comprehensive program gives managers and supervisors expert advice
and techniques for disciplining employees whose performance doesn’t
measure up. Participants will learn practical solutions for correcting problems
and have the skills necessary to achieve optimum productivity in their teams.
This step-by-step course goes through every stage of the discipline process,
from recognizing the problem and assessing its severity to intervention
strategies to formal termination procedures. Managers and supervisors will
learn the communication skills critical to maintaining open dialogues with
problem employees. And, they’ll understand common misconceptions that can
sabotage discipline and performance plans.
COURSE: HDW
LENGTH: One day
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
None
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Explain the primary signs, types and causes of
performance problems
• Discuss techniques for maintaining effective
communication with problem employees
• Identify intervention techniques for correcting
performance problems
• Review formal disciplinary processes and techniques
COURSE TOPICS
• Identifying Root Causes of Performance Problems
• Maintaining a Clear, Open Communication
Channel With a Problem Worker
• Positive Intervention Techniques to Turn
Performance Problems Around
• When the Problem Persists: Conducting
a Formal Discipline Conference
• When to Terminate
• Protecting Yourself and Your Organization
From Grievances and Legal Problems
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34. PILLAR: LEADERSHIP
How to Conduct
Behavior-Based
Interviews
Behavior-based interviewing can help you pick the person who’s best fit for
the job, instead of relying on your gut instinct, use this structured, job-specific,
organization-specific approach to gather the information you really need and
pinpoint the most appropriate candidate.
With a little preparation, you’ll be armed to spot red flags, determine
applicants’ skill and willingness to do the job, use the telephone to cut your
time investment, avoid potentially damaging questions, get candidates to
open up and reveal who they really are and use data to make a good job
placement decision.
COURSE: BINTV
LENGTH: One day
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
None
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Evaluate the presence or absence of critical job-related
skills, attitudes or organizational values
• Determine how a person is likely to act on the job
based upon his or her motivation
• Avoid costly hiring mistakes
• Conduct legally compliant interviews
• Hire the best possible candidate for a job
COURSE TOPICS
• The Basics of Behavior-based Interviewing
• Screening Candidates
• Conducting the Interview
• Digging Deeper
34 es.skillpath.com
35. PILLAR: LEADERSHIP
Leading a
Cross-Generational
Workforce
Today’s workplace is more diverse than ever before. Not only are more people
from different backgrounds and cultures working together, but for the first time
in history, there could be up to five generations of employees working together.
So, how do you get the different generations to pull together as a team? This
course will help you understand generational trends, which, in turn, will
develop greater empathy for the reasons people may respond differently to the
same situation. We will also guide you through the skill sets and tools you need
to get the most from your highly skilled, but very diverse, team.
COURSE: MGEN
LENGTH: One day
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
None
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Identify characteristics and values attributed
to each generation
• Recognize the nuances of managing a generationally
diverse team
• Discuss how to establish open communication
among various generations in the workplace
• Discuss the impact of language on
intergenerational communication
• Identify potential conflict arising from
generational differences
• Use the information, strategies and tools
to effectively lead all generations
COURSE TOPICS
• Understanding the Generations
• Looking Beyond Generational Trends
• Managing Cross-generational Teams
• Communicating Across Generations
• Building a Cross-generational Team That Works Together
• Adressing Generational Conflict
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36. PILLAR: LEADERSHIP
Manager as Leader
In today’s business environment, managers must develop greater skills to
meet the increasing demands of continually changing situations. This course
provides the information, skill development and tools necessary to help
managers meet the challenges of leadership, self-management and managing
employee performance.
COURSE: MGRLDR
LENGTH: One day
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
None
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Identify their strengths and areas for development
as a manager and leader
• Describe the difference between a manager
and a leader
• Understand the relationship between change and loss
• Demonstrate the ability to actively listen
• Identify ways to create a motivational environment
• Use technqiues to manage conflict
between co-workers
• Describe actionable ideas that can lead to more
collaborative teams
• Understand generational learning styles
• Demonstrate principle-based decisions
• Show employees how to create goals and create their
own professional path
• Demosntrate leadership support during change
• Identify effective personal goals and objectives that
create success
COURSE TOPICS
• Introduction to Leadership
• Transistioning From Technical Expert to Manager
• The Manager as a Confident, Trusted Leader
• Leadership Communications
• Creating a Motivating Environment
• Conflict Resolution and Performance Management
• Cross-functional Management
• Generational Leadership
• Strategic Problem Solving and Decision Making
• Managing and Developing Through Goal Setting
• Leadership Adaptability
• Individual Development Planning
36 es.skillpath.com
37. PILLAR: LEADERSHIP
Successfully Managing
Remote Workers
Remote workers bring powerful synergies as well as considerable challenges,
particularly for established organizations and traditional managers who are
accustomed to operating by proven standards and procedures.
That means to get the most from your team, you’ve got to change your thinking,
management approach and training to fit these unique considerations. This
course provides exactly what you need to manage remote workers and remain
the effective management force you’ve always been.
COURSE: OSREMOTE
LENGTH: One day
________________________
LEVEL: B Basic
PREREQUISITES:
None
RECOMMENDED COURSES:
None
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Communicate effectively with remote workers
• Coach and support team members from a distance
• Track remote workers’ progress and performance
• Use effective communication skills with
remote workers
• Understand the job from a remote
worker’s perspective
• Recognize how to effectively manage
virtual meetings
COURSE TOPICS
• Remote Worker Management Essentials
• Leading and Coaching Remote Workers
• Performance Management and Accountability
• Build Connections Through Communication
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38. PILLAR: COMMUNICATION
How much
does poor
communication
cost your
company?
With workplace communication to and between employees, as well as
client communication misfires, costing companies millions every year,
one thing is clear—communication breakdowns are bad for business.
What is your company doing to address the importance of effective
communication at work??
Communication training for employees allows them to:
• Improve customer service with vendors, other departments
or other companies
• Explain complicated or dry concepts in an engaging manner
• Better communicate with customers and co-workers
• Become much more self-confident
NEW COURSES
• Communicating With Tact, Diplomacy and Professionalism
• Professional Presentation Skills
• The Business Writing Workshop
• Writing Better Business Emails
38 es.skillpath.com
39. 51%of state and
local government
agencies
report that
written
communication
is the skill they need most
from new hires
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40. PILLAR: COMMUNICATION
Communicating With
Tact, Diplomacy and
Professionalism
Great communicators are made, not born—it’s a matter of having the
right knowledge and tools. Through our research we’ve collected crucial
and practical information on these subjects and condensed it into
a highly interactive training program. At the completion of this training,
you’ll feel confident and comfortable communicating with diplomacy,
tact and professionalism.
COURSE: COMT
LENGTH: 9 modules
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
None
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Master the techniques of diplomacy and tact to thrive
in today’s business environment
• Gain strength and maintain credibility with others
in the workplace
• Develop stronger, more effective listening skills for
more effective communication
• Recognize different personality types and determine
how to work with each
• Successfully negotiate without formal authority
• Lead productive meetings that benefit everyone—and
waste time for no one
• Deliver feedback and handle disagreements with
diplomacy—even in heated situations
• Keep a positive mindset and open communication to
deal effectively with any type of conflict
COURSE TOPICS
• Fundamentals of Communication
• Communicating With Tact and Diplomacy
• Strengthening Credibility and Work Relationships
• Powerful Listening Skills
• Communicating With Different Personality Types
• Positive Persuasion
• Leading Productive Meetings
• Communicating With Tact in Difficult Situations
• Managing Conflicts and Preventing
Communication Problems
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41. PILLAR: COMMUNICATION
Critical Discussions
Although good communication is always an important element in business,
there are some critical discussions that can have a great impact and lasting
effects. Most people are not well prepared for these discussions, and this puts
them at a distinct disadvantage. An important element of preparing for a critical
discussion is understanding how we shape our perspectives and how this
affects judgment and behaviors. This highly interactive and dynamic course not
only provides you with the tools you need to improve your skills and outcomes
in handling critical discussions; it will give you tremendous insight into how we
think in critical situations .
COURSE: CRITDIS
LENGTH: One day
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
None
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Discuss the concepts of perception, inner and outer life
and mindfulness
• Explain self-awareness and self-regulation and
balanced leadership
• Describe what a critical discussion is and how it differs
from other business discussions
• Use greater emotional intelligence and
a constructive mindset
• Discuss effective strategies and skills to handle
planned and unplanned critical discussions
• Recognize how to apply critical discussion skills for
improved critical discussion outcomes
COURSE TOPICS
• Ensure Sound Thinking and Reactions When Conducting Critical Discussions
• Understand Critical Discussions
• Maintain a Constructive and Confident Mindset
• Create a Shared Understanding and Help Your Discussion Partner
Feel Safe and Willing to Talk
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42. PILLAR: COMMUNICATION
Developing a
Professional Presence
Your professional image is one of your most valuable personal resources. It
helps you interact effectively with co-workers, deal successfully with clients
and even move up the career ladder. This course will help you gain skill and
confidence in how you present yourself. Learn everything from proper
business etiquette on the job to who pays for lunch and who should be
introduced first. You’ll also discover tips for building credibility through better
communication habits. In addition, you’ll learn how to better deal with difficult
people and situations .
COURSE: PROPRES
LENGTH: One day
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
None
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Recognize the accepted rules of business etiquette
in any setting
• Understand the power of body language
and eye contact
• Recognize how your communication style affects
your image and credibility
• Describe the ins and outs of dressing appropriately
• Describe how the way you manage a meeting affects
your credibility
• Define effective ways to deal with difficult people
COURSE TOPICS
• Basics of Business Etiquette: Professional Polish That Shows
• Professional Communication That Commands Respect
• Written Communication That’s Professional and Credible
• Conducting Effective Meetings
• Dealing Professionally With Difficult People and Situations
42 es.skillpath.com
43. PILLAR: COMMUNICATION
Writing Better
Business Emails
Every memo, every letter, every email or proposal you write speaks volumes
about you and your organization. That’s why it’s so important that each
correspondence that leaves your desk is crisp, polished and professional. Email
is not exempt from the rules of professional communication. In fact, clear and
concise emails have a much better chance of being read and getting positive
results. This training covers a wealth of shortcuts, easy-to-remember tips and
insiders secrets to help you create first-class business correspondence, overcome
business writing obstacles and become an effective business communicator.
COURSE: BUSE
LENGTH: 6 modules
________________________
LEVEL: I Intermediate
PREREQUISITES: None
RECOMMENDED COURSES:
BWRK
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Correctly identify the specific audience and
purpose of every email you write so you can tailor
the message appropriately
• Match the purpose of the message to the
communication style of the recipient
and employ email best practices to efficiently
achieve intended outcomes
• Increase the credibility and impact of email
communications by writing concisely and with
clear purpose
• Refresh your working knowledge of grammar and
punctuation basics to present polished, professional
and error-free emails
• Establish a repeatable writing process to help organize
thoughts, avoid “analysis paralysis” and improve the
quality of the finished email
• Master the proofreading process by enhancing the
revision process and learning how to troubleshoot
common language use issues
COURSE TOPICS
• Writing With Purpose
• Establishing the Role of Email in the Workplace
• Outlining the Mechanics of Writing Emails
• Polishing Grammar and Punctuation Skills
• Writing as a Process
• Troubleshooting and Proofreading:
Refresh the Fundamentals
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44. PILLAR: COMMUNICATION
Active Listening
Listening is one of the most important skills you can have in the business
world today, regardless of your position. True, effective communication
is about more than two or more people talking together. Listening and
understanding teh underlying meaning (not just the spoken words) requires
specific skills and attention. In some cases, what is not said may be more
important that what is said, so tuning in to the meaning of nonverbal
communication is critical to building productive working relationships.
This program will save you time, frustration and even money as you navigate
the world of powerful active listening.
COURSE: OSLISTEN
LENGTH: One day
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
None
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Identify the fundamentals of listening
• Examine active listening and factors that
affect listening
• Understand actions needed to encourage
effective listening
• Recognize the barriers to active listening
• Associate nonverbal communication
with active listening
• Connect the relationship between questioning
skills and communication
COURSE TOPICS
• Fundamentals of Active Listening
• Interactive Listening and Nonverbal Communication
• Awareness of Nonverbal Communication
• Getting the Information You Need … More Quickly
44 es.skillpath.com
45. PILLAR: COMMUNICATION
The Business
Writing Workshop
High-quality business writing is essential for the success of nearly every
organization. Employees who can distinguish themselves as excellent writers
increase organizational productivity while boosting their professional statures
and positively influencing the trajectories of their careers.
This course will explore the basics of business writing and identify skills
needed to write effectively in different situations. Participants will discuss
the importance of tone, word choice, audience and purpose for impactful
written communication.
COURSE: BWRK
LENGTH: 6 modules
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
EXMG, EXAA, CONAA
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Understand the basics of business writing to build
skills as an effective communicator in the workplace
• Write clearly and purposefully to convey the intended
message in the intended tone
• Create effective instructional content by identifying
goals and audience needs
• Identify the qualities of good technical writing
and effectively research, document and
communicate findings
• Use persuasive writing to build bridges and
foster positive working relationships to achieve
organizational goals
• Write with diplomacy, transparency and respect
to convey the intended message in challenging
situations—even when disagreeing or delivering
bad news
COURSE TOPICS
• Exploring the Basics of Business Writing
• Writing to Communicate
• Examining Instructional Writing
• Recognizing the Qualities of Informational Writing
• Writing as a Mode of Influence’
• Practice Diplomacy Through Writing
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46. PILLAR: COMMUNICATION
Professional
Presentation Skills
Presentation skills are vital for business professionals today. How information
is presented to groups and individuals can determine the effectiveness of the
message and its outcome. Presentation skills can affect the speaker’s influence
and credibility and make a remarkable difference when getting the message
across to listeners. This unique program gives learners the techniques and skills
necessary for an effective presentation and helps them engage an audience
with confidence .
COURSE: PREZ
LENGTH: 6 modules
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
None
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Understand the fundamentals of effective,
successful presentations
• Plan and prepare powerful presentations that
engage the audience
• Eliminate speaker anxiety and nervousness
• Polish your delivery techniques to present
information like a professional
• Use visual aids effectively
• Skillfully handle difficult presentation situations
COURSE TOPICS
• Fundamentals of Effective Presentations
• Planing and Preparing a Powerful Presentation
• Eliminating Speaker Anxiety and Nervousness
• Polishing and Delivering a Presentation Like a Pro
• Using Visual Aids Effectively
• Skillfully Handling Difficult Presentation Situations
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RAND-N
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47. PILLAR: COMMUNICATION
The Essentials of
Communication
and Collaboration
for Leaders
No matter what your job, you need the ability to work effectively with others.
And, if you are also able to bring out the best in everyone you work with,
the sky’s the limit for your success. Top executives repeatedly tell us that
the employees who stand out are the ones with great communication and
collaboration skills. In fact, most of them rank that capability higher than
technical know-how. You’ll learn how strengthening your collaboration skills
will increase your personal productivity a hundred times over. Learn how to
work with people more effectively in all kinds of business circumstances:
One-on-one situations … temporary work groups … or even long-term teams .
COURSE: EECC
LENGTH: One day
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
None
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Instantly establish collaboration and cooperation
within even the most dysfunctional work relationships
• Build immediate rapport with co-workers
• Handle the most difficult personalities with
calm professionalism
• Identify habits in yourself and others that get in
the way of effective collaboration
• Take an active leadership role and get noticed
in a positive way
COURSE TOPICS
• Master Tools for Fostering a Collaborative Environment
• Communication Essentials for Effective Collaboration
• Build Work Relationships That Kick-start
the Collaborative Process
• One-on-One vs. Group Collaboration: Tactics
and Techniques for Success
• Working Through Disagreements and Conflicts
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48. PILLAR: COMMUNICATION
Mastering the Art
of Negotiations
For many professionals, the most challenging skill in business is negotiating.
This may be because it has elements of conflict, competition and haggling
that many people find uncomfortable. However, negotiating also involves
communication, collaboration and compromise, and these can be used as
positive and effective strategies to find pathways to agreements that other
methods miss. From what’s really happening when two parties come together
to how to look out for your interests … from what to say and how to say it to
what’s better left unspoken … this workshop delivers. Understand the power
that’s yours whenever you sit down at the bargaining table .
COURSE: OSNEGOT
LENGTH: One day
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
None
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Describe the essential elements of a negotiation
• Identify the single most important key to
negotiation success
• Establish your negotiation goals and determine
your bottom line
• Discuss how to use all of your communication
skills to negotiate the best deal
• Discover how to refocus a negotiation when things
go off track
COURSE TOPICS
• Essential Elements of a Negotiation
• Preparing for a Negotiation
• Communication Skills
• Persuade, Negotiate and Achieve Results
48 es.skillpath.com
49. PILLAR: COMMUNICATION
Mastering the Art of
Technical Writing
This course guides you toward the process of writing better technical
documents that are clear, easy to understand and interesting to your
audience. You’ll learn what a good report requires, how to write procedures that
are crisp and clear and how to use graphics to get your point across in a visual
way. Just as important, this course will help you simplify and streamline the
process of writing so you can get the job accomplished with maximum polish
and professionalism .
COURSE: OSTECH
LENGTH: One day
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
None
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Write technical documents that adapt to the
audience’s needs
• Break complex information down
• Use graphics effectively
• Eliminate common mistakes that create confusion
• Create easy-to-read documents that present critical
information in meaningful ways
• Use editing and proofreading techniques that
ensure accuracy
COURSE TOPICS
• The Fundamentals and Key Concepts of Technical Writing
• Get Writing Off to a Good Start
• Projecting Credibility and Professionalism
• Three Common Technical Formats
• Editing and Proofreading
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50. PILLAR: COMMUNICATION
Meetings That Work
A well-run meeting leads to positive results and increased productivity.
It allows people to build on each other’s ideas, expands creativity of the group
and helps with decision making and strategy. Meetings that are poorly planned
or aren’t run efficiently waste the time of participants and your organization.
They also leave employees feeling frustrated and overloaded. This course will
help you organize, plan and execute meetings with skill and precision, saving
you both time and money .
COURSE: OSMEET
LENGTH: One day
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
None
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Know when to hold a meeting
• Effectively plan, organize and communicate
meeting agendas
• Lead meeting interactions with confidence
• Boost morale of the participants with engaging
communication and format
• Maximize meeting time and participation by
establishing actionable steps and creating timelines
• Reinforce presentation skills and share
ideas articulately
COURSE TOPICS
• Leading Effective Meetings
• Meeting Interactions
• The Leader’s Duties
• Create Powerful Presentations
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51. Follow-up
Coaching
Coaching is an effective way to maximize your
organization’s training investment—delivered
virtually or in person.
• Enhance sustained positive behavior change
• Reinforce the expectation that new skills
must be applied daily
• Emphasize accountability and measurable
performance improvement
Want more information about follow-up
coaching to ensure it meets your organization’s
needs? Call us today at 866-222-6315 to speak
with one of our expert consultants.
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52. 33%
Heavy
workload
22%
Unrealistic
expectations
22%
Attaining
work/life balance
Top sources of
workplace
stress
PILLAR: PRODUCTIVITY
Increasing staff
productivity
boosts your
bottom line
Productivity training shows your employees that you care about their
professional development. Trained workers are more motivated to use
the skills they learn on the job, which helps them complete tasks more
quickly with fewer mistakes and much less stress. This helps improve their
efficiency and effectiveness, which creates more engaged employees.
Productivity training allows your employees to:
• Feel more confident in their abilities, leading to higher job satisfaction
• Consider themselves important members of the team
• Know what outcomes the organization wants from them by
supporting a performance-based culture
NEW COURSES
• Successful Project Management
• The Advanced Project Manager’s Tool Kit
• Managing Multiple Projects, Objectives and Deadlines
• Mastering Microsoft® Excel® for Office 365® Level 100
• Mastering Microsoft® Excel® for Office 365® Level 200
• Mastering Microsoft® Excel® for Office 365® Level 300
• Customer Service Excellence
• Customer Service Excellence for Leaders
• The Extraordinary Administrative Assistant
• Critical and Strategic Problem Solving
• Time and Task Management
52 es.skillpath.com
53. Productive workers can
potentially add up to
$5,000 in
profits
Less productive
employees can
cost an organization
$12,000 per
year
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54. PILLAR: PRODUCTIVITY
Successful Project
Management
Plan, execute and complete every project like a pro. Successful Project
Management introduces the fundamentals of launching, managing and
executing a project. Learn today’s most popular, industry-accepted practices
and get acquainted with the essential tools you’ll need to confidently approach
every project with a plan for success.
COURSE: P100
LENGTH: 6 modules
________________________
LEVEL: I Intermediate
PREREQUISITES: None
RECOMMENDED COURSES:
MMPO, PREZ, COMT
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Get a project off the ground with energy
and full support
• Confidently recommend proven project
management processes
• Create a solid plan for project success using
widely used key techniques
• Manage documentation and resources to ensure
smooth project transitions
• Be prepared with a toolkit including waterfall,
agile and hybrid solutions for adaptability
• Effectively guide project teams and manage
stakeholders through project completion
COURSE TOPICS
• Project Management Methodologies
• Introduction to Initiation
• Planning Foundations
• Executing and Monitoring Performance
• Evaluation and Testing Cycles
• Acceptance and Closure
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55. PILLAR: PRODUCTIVITY
The Advanced Project
Manager’s Tool Kit
Successful project managers have myriad resources and skills at their
disposal. Collect more project management instruments to add to your tool
kit with the interactive exercises, group activities and simulations included in
this course. Walk through the stages of defining purpose, performing root
cause analysis and executing waterfall and agile approaches to gain
momentum for your projects.
COURSE: P200
LENGTH: 6 modules
(Two hours each)
________________________
LEVEL: I Intermediate
PREREQUISITES: P100
RECOMMENDED COURSES:
P100, TEAM, CTBS
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Align projects with organizational values and
standards to achieve the greatest success
• Foster collaboration to generate innovative ideas
and enhance interpersonal relationships
• Develop an objective approach to problem solving
and decision making
• Identify underlying needs to complete efficient,
cost-effective and value-based projects
• Use assessment tools to learn from past projects,
identify fault points and mitigate potential risk
• Apply agile techniques to compose user stories, gain
new perspectives and drive projects forward
COURSE TOPICS
• Uncovering an Ultimate Purpose
• Scheduling for Solutions
• Manage Risk
• Agile Needs Analysis
• Sprint Planning and Execution
• Outlook® for Project Management
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56. PILLAR: PRODUCTIVITY
Sparking Innovation
and Creativity
Successful project managers have myriad resources and skills at their
disposal. Collect more project management instruments to add to your tool
kit with the interactive exercises, group activities and simulations included in
this course. Walk through the stages of defining purpose, performing root
cause analysis and executing waterfall and agile approaches to gain
momentum for your projects.
COURSE: CTE
LENGTH: One day
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
None
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Generate ideas when you need them
• Overcome the negative thinking habits and beliefs
that stifle creativity
• Discover and take advantage of the opportunity
lurking in every problem
• Recognize and avoid the most common
thinking traps
• Think more clearly, quickly and with greater focus
• Stimulate innovative thinking and problem
solving in others
• Build and modify ideas so they are the most
powerful and innovative
• Gain acceptance for ideas and overcome
fear of change
COURSE TOPICS
• Where New Ideas Come From
• How Your Thinking Habits Inhibit Your Effectiveness
and Affect Results
• Overcoming Negativity and Other Obstacles
to an Open Mind
• Techniques for Generating New Ideas, Solving
Problems and Making Decisions
• Keeping Your Ideas Focused and On Target
• Putting Your Ideas Into Action With Successful Results
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57. PILLAR: PRODUCTIVITY
Controlling Chaos and
Thriving Under Pressure
Your workday may seem so out of control that you feel like throwing up your
hands in frustration. After all, what can you do to change it? And where do you
start? Turn off your laptop … put your cell phone on mute … and carve time
out of your busy schedule for this exciting training program. We’ll show you the
core principles and innovative strategies that’ll help you simplify your hectic
schedule, control your day instead of letting it control you and ease stress in all
areas of your life—no matter what constraints you face.
COURSE: MPD2
LENGTH: Two days
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
None
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Prioritize competing projects
• Create a plan and stick to it
• Get organized so you can find anything—instantly
• Keep on top of every detail when managing projects
• Meet every deadline without fail
• Ease the transition from work to home
• Find greater satisfaction in everything you do
COURSE TOPICS
• Gaining the Upper Hand on Your Time
• Planning Your Work: Goal-setting 101
• Replacing Old Habits With a New, Effective Approach
• Eliminating Time-wasters and Handling Distractions
• Working Your Plan: Time Management Solutions
• Managing Multiple Priorities and Deadlines
• Simplifying Your Hectic Schedule
• Easing Stress—In All Areas of Your Life—
With Time Management
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58. PILLAR: PRODUCTIVITY
Managing Multiple
Projects, Objectives
and Deadlines
The proven methods of planning, executing and monitoring provided in this
course will facilitate productive project results. In this course, you'll learn to
apply standards for managing priorities and reap the benefits of respect,
trust and accountability. Implement a plan for productivity using a scope
management plan and project portfolios. In instances where deadlines are
missed and the project stalls, you’ll learn to use techniques from this course to
positively push forward.
COURSE: MMPO
LENGTH: 6 modules
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
TSKM, COMT, PRBM
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Create long-term success by developing a Project
Value Mindset®
• Accurately assess competing priorities with
workplace-proven techniques
• Communicate your vision by translating needs into
clear, achievable goals
• Execute projects with confidence by planning
for productivity
• Keep your team engaged and motivated by
establishing accountability
• Bounce back from stalled projects and deadlines
with stress-relieving recovery skills
COURSE TOPICS
• Finding Value Across Multiple Projects
• Preparing to Handle Competing Priorities
• Managing and Setting Achievable Objectives
• Planning to Increase Project Profitability and Productivity
• Scheduling and Establishing Accountability
• Identifying Risk and Limiting Burnout
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59. PILLAR: PRODUCTIVITY
Mastering Microsoft®
Excel®
for Office 365®
Level 100
Microsoft Excel serves today as the one essential business tool you must
understand and master to manage large quantities of data. This program
teaches software users the fundamentals of Excel for Office 365. Learners
can refresh their knowledge in one day and gain hands-on experience with
creating PivotTables, building datasets, learning conditional formatting
and analyzing data.
COURSE: X100
LENGTH: 6 modules
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
X200, X300
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Learn the fundamentals of Microsoft Excel
• Complete hands-on practice with data modeling
and analysis
• Review the latest version of Excel, focusing on new
solutions for data management
• Prepare for Excel Level 200
and Level 300 training
• Reinforce baseline skills for Excel users
who are self-taught or have not received
training for several years
COURSE TOPICS
• Fundamentals
• Getting Down to Business
• Getting Up to Date: Excel Tables and PivotTable Reports
• Absolute vs. Relative Cell References and Conditional Formatting
• VLOOKUP and Other Common Functions
• Spreadsheet Formatting
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60. PILLAR: PRODUCTIVITY
Mastering Microsoft®
Excel®
for Office 365®
Level 200
You know a lot about Microsoft Excel, but now everyone is talking to you about
data analysis. You’re aware there are tools for such things, but you don’t really
have a background in data analysis, and you don’t know where to start. If this
sounds familiar, or you struggle with expanding your skills, knowing that data
analysis is the new “hot skill” needed in every organization, this course is for
you. You’ll learn the vast number of powerful analytic tools and techniques
nested in Excel ready for you to harness and use to illuminate the data you’ve
worked so hard to collect.
COURSE: X200
LENGTH: 6 modules
________________________
LEVEL: I Intermediate
PREREQUISITES: None
RECOMMENDED COURSES:
X100, X300
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Gain a thorough understanding of consolidating
data, combination charts, 3-D maps, Gantt charts
and gauge charts
• Practice and learn non-VBA form controls
and Excel add-ons, including the Data Analysis
ToolPak and the Solver
• Become familiar with the SQL Server® Data
Mining add-in for Excel and its use of various
data mining algorithms
• Learn what’s new with the latest version of Excel,
including its solutions for data management
• Prepare for Excel Level 300 training
• Learn how Excel features relate to everyday
business needs
COURSE TOPICS
• Time-saving Techniques—Understanding Essential
Power Shortcuts and Functions
• Charting Essentials
• Mastering Forms, Form Objects and Templates
• Data Visualization Techniques
• Powerful Data Analysis Tools
• The Data Mining Add-in
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61. PILLAR: PRODUCTIVITY
Mastering Microsoft®
Excel®
for Office 365®
Level 300
Are you worried you’re using “modern” Excel like it’s “old-fashioned” Excel?
Are you convinced that if you’re not keeping up, you’re falling behind? Microsoft
rolls out updates to Excel constantly. With this new training opportunity, you’ll
save countless hours of frustration trying to figure out the powerful advanced
features like Power Pivot, Power Query, DAX, Power BI and Power Maps. This
modular program can show you the most time-saving, cutting-edge features in
easy-to-digest chunks or one complete, fascinating day.
COURSE: X300
LENGTH: 6 modules
________________________
LEVEL: A Advanced
PREREQUISITES: None
RECOMMENDED COURSES:
X100, X200
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Complete training activities on essential Excel tools
like PivotTable calculated items, calculated fields and
conditional formatting
• Practice hands-on data management using Excel’s
collection of Power Tools, such as Power Query, Power
Pivot, DAX Functions, Power BI and Power Maps
• Learn to extract, transform and load data that
will be hosted on Power BI dashboards
• Produce custom animated 3-D map videos for
Microsoft PowerPoint presentations
• Learn how Excel features relate to everyday
business needs
COURSE TOPICS
• Building Advanced PivotTables With Calculated Items and Fields
• Power Query Including the M Language
• Introduction to Power Pivot—Gathering Data
• Power Pivot DAX Measures
• Developing Reports and Dashboards Using Power BI
• 3D Maps for Excel
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62. PILLAR: PRODUCTIVITY
Customer Service
Excellence
Phenomenal customer service is not just a differentiator in the marketplace;
it’s the expectation of every customer. They want an experience that is
engaging and focused on their point of view. This customer-centric approach
to customer service is vital and can only be accomplished if organizations
make it their mission to build a strong customer service culture. In this course,
customer service professionals will learn how to be successful by using
powerful communication skills, exercising customer service fundamentals,
handling difficult situations and creating a culture of service.
COURSE: CSVE
LENGTH: 6 modules
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
COMT
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Embrace the customer experience to build
relationships, increase satisfaction, loyalty and sales
• Regularly exceed expectations and improve service by
adopting the customer’s viewpoint
• Commit to a customer service culture without
diminishing organizational sustainability
• Improve performance by mastering the
3 guiding principles for customer service
• Effectively use powerful communication skills
to provide excellent customer service
• Handle different customer complaint types
and difficult customer reactions with
a solution-oriented approach
COURSE TOPICS
• Considering Customer Experience in Customer Service
• The Customer’s Point of View
• Creating a Customer Service Culture
• Three Guiding Principles for Customer Service
• Powerful Customer Service Communication Skills
• Handling Difficult Situations
• Powerful Communication Skills—Chat/Email
• Powerful Communications Skills—Telephone
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63. PILLAR: PRODUCTIVITY
Customer Service
Excellence for Leaders
Phenomenal customer service is not just a differentiator in the marketplace;
it’s the expectation of every customer. They want an experience that is
engaging and focused on their point of view. And because a customer-centric
approach to customer service is vital in today’s business landscape, it is
important that leaders know how to cultivate the correct culture. With this
course, leaders learn how to assess, recognize and measure outstanding
customer service, as well as keep an eye on continuous improvement.
COURSE: CSVL
LENGTH: 6 modules
________________________
LEVEL: I Intermediate
PREREQUISITES: None
RECOMMENDED COURSES:
COMT
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Apply the customer experience to build relationships
and increase satisfaction of both external customers
and employees
• Regularly exceed employee and customer
expectations to improve service by adopting
the customer’s viewpoint
• Distinguish between customer satisfaction and
customer loyalty, and know how to use each to
measure success
• Successfully handle different customer service
situations with both customers and employees
• Lead a thriving customer service culture by
practicing servant leadership and treating employees
as external customers
• Know how to create an organizational culture
of continuous improvement
COURSE TOPICS
• Considering Customer Experience in Customer Service
• The Customer’s Point of View
• Measuring Customer Satisfaction
• Leading a Customer Service Culture
• Handling Difficult Situations
• Methods of Leading Customer Service
Continuous Improvement
• Powerful Communication—Chat/Email
• Powerful Communication—Telephone
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64. PILLAR: PRODUCTIVITY
Time and Task
Management
Time and Task Management for Busy People is the professional’s resource for
finding efficiency and purpose in daily responsibilities. Learn the essential
skills to obtain a big-picture mentality while focusing on organizational
and personal purpose. Gain a variety of tools to better identify what is
expected, required and urgent. Learn to improve productivity in what you
do by applying expert tools to limit interruptions and concentrate on those
tasks that support performance.
COURSE: TSKM
LENGTH: 6 modules
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
PRBM
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Find value and purpose in your work and determine
how it fits into the organization’s mission, vision
and strategy
• Reduce stress by being proactive and developing
a systematic approach to urgency
• Adopt a big-picture mentality and concentrate on
the core tasks that support the organization
• Use new tools and techniques to ensure more
effective, better-informed decision-making
• Control distractions, limit interruptions and focus
on single tasks for high-quality results
• Employ needs-based thinking to stay on track and
accomplish relevant, results-oriented goals
• Inspire creativity, prevent burnout and increase
performance by incorporating optimism and
developing a positive mindset
COURSE TOPICS
• Performance With Purpose
• Respond to Urgency
• Making Quality and Timely Decisions
• Needs-based Time Management
• Manage Attention and Limit Interruption
• Inspire Creativity With a Positive Attitude
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65. PILLAR: PRODUCTIVITY
Critical and Strategic
Problem Solving
This course introduces innovative techniques to think about and approach
problems and challenges in order to realize hidden value and new
opportunities. This training addresses the skills, attitudes, traits and behaviors
needed to critically evaluate problems, find new answers, uncover new
opportunities and make better decisions.
The tools contained in this training are intended to engage participants in
expansive thinking, challenge their current views and deliver applicable
techniques that they can employ to develop their critical thinking skills.
COURSE: PRBM
LENGTH: 6 modules
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
TSKM, MMPO
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Proactively apply critical thinking techniques
• Practice adjusting thoughts, opinions and beliefs to find new perspectives
• Engage in discussions to better understand their peers’ perceptions and beliefs
• Understand the impact of diversity and inclusion in problem solving
• Gain essential skills for creatively assembling and assessing solutions
COURSE TOPICS
• The Essential Characteristics of Critical Thinking
• How to Challenge Conventional Thinking
• Differentiating Opinions, Perceptions and Beliefs
• The Impact of Engagement on Diversity and Inclusion
• An Insightful Approach to Problem Solving
• Strategically Assembling and Assessing Solutions
• Thinking Beyond Today
• Making Strategic Decisions
• Applying Strategic Thinking Tools
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66. PILLAR: PRODUCTIVITY
The Extraordinary
Administrative Assistant
There’s no question that skilled, empowered administrative professionals
and support staff members are vital to a successful team. In this powerful
workshop, learn proven techniques for becoming more productive, more
valuable and more effective for your organization—through specific solutions
for coordinating unique projects and priorities, getting and staying organized
and handling the pressure of multiple deadlines and bosses. These new skills
will inspire you to greater self-confidence so you can work more independently
and solve problems more confidently.
COURSE: EXAA
LENGTH: 6 modules
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
COMT, BWRK, BUSE
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Define the role of professional partnerships
• Outline the administrative assistant’s role
in the organization
• Explain the administrative professional’s sphere
of influence
• Lead without authority
• Manage projects
• Create change
COURSE TOPICS
• Projecting a Professional Presence
• Cultivating Working Relationships
• Establishing Successful Partnerships
• Obtaining an Operations Approach
• Utilizing Organizational Tools
• Communicating Expertise
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67. PILLAR: PRODUCTIVITY
Strategic Selling Skills
This course provides participants with the strategic selling skills and strategies
needed to confidently and effectively prospect, sell, close and manage
accounts. Participants will learn the techniques necessary to sell from a
strategic vantage point and close today’s sale while positioning themselves
and your organization as the right choice for future initiatives.
COURSE: OSSELL
LENGTH: One day
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
None
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Learn the essentials of sales
• Identify the important aspects of time management
• Know what active listening is and how it applies
to sales
• Practice effective questioning
• Discuss analysis and positioning
• Understand how to gain commitment
• Learn the fundamenals of closing the sale
• Discover the secrets of up-selling
• Create skills for building and keeping relationships
COURSE TOPICS
• Sales Essentials
• Time Management
• Active Listening
• Effective Questioning
• Analysis and Positioning
• Gaining Commitment
• Closing the Sale
• Up-selling Secrets
• Building the Long-term Relationship
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68. PILLAR: TEAMWORK
Why teamwork
matters to
your success
Fostering a teamwork culture can produce big wins across your entire
organization. And if you’re part of a dysfunctional team, teamwork
training can help eliminate the disconnect by laying the groundwork
for better communication, coordination and improved strength of your
organization overall.
Teamwork training for employees, managers
and supervisors allows them to:
• Create dynamic and productive units quicker
• Better communicate with teammates with fewer distractions
• Boost their confidence to bring up and discuss problems
they see in processes
• Celebrate diversity in the workforce and use different
knowledge and skills
NEW COURSES
• Building Emotional Intelligence
• Effective Teamwork Strategies
• Women’s Professional Development
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70. PILLAR: TEAMWORK
Building Emotional
Intelligence
Emotional intelligence (EI) is the ability to identify and manage one’s
own emotions as well as the emotions of others. For success in careers
and one’s personal life, EI is more important than IQ. To thrive today,
it’s important to develop mature emotional intelligence skills necessary to
better understand, empathize and negotiate with others. This course addresses
the competencies needed for high-level emotional intelligence and skills
necessary for that achievement.
COURSE: BDEI
LENGTH: 6 modules
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
COMT, OSTRUST, OSLISTEN
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Recognize their own emotions and understand the link
between emotional intelligence and performance
• Strengthen the self-awareness involved in making
appraisals of themselves and others
• Self-regulate and self-motivate in order to recognize
and respond to negative emotions
• Handle conflict and emotionally charged situations
with empathy to prevent tensions from escalating out
of control
• Refine relationships and strengthen interactions
with all personality types through social awareness
and communication
• Communicate more effectively—verbally and
nonverbally—both in the workplace and in their
personal life
COURSE TOPICS
• Understanding Emotions
• Strengthening Self-Awareness
• Achieving Emotional Balance
• Crafting an Emotionally Intelligent Environment—
Self-Regulate and Self-Motivate
• Handling Conflict With Empathy
• Refining Relationships Through Social Awareness
and Communication
• The Role of Emotional Intelligence in Leadership
• Applying Workplace Emotional Intelligence Tools
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71. PILLAR: TEAMWORK
Embracing Change
Change is a fact of life. However, most people don’t like it and some don’t
adjust to or accept it readily. To be successful in today’s ever-changing world,
you must understand what change is, how people tend to respond to it and
how you can embrace it as an opportunity for growth and progress. If you can
learn to view change positively, and respond accordingly, you will see a benefit
in your professional and personal life.
COURSE: OSCHANGE
LENGTH: One day
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
OSTRUST, OSPERACT, TEAM
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Understand the challenges and the benefits of change
• Recognize how people respond to change, and why
some thrive while others struggle
• Discuss the change process and how to handle the
various reactions you may have
• Identify what part of change may be particularly
challenging to you individually—and how to make
it a positive experience
COURSE TOPICS
• Understanding Change
• The Human Response to Change
• Staying Productive When Everything Around You is Changing
• Remaining Efficient Despite Obstacles and Interruptions
• The Personal Side of Change: Learning to Thrive, Not Just Survive
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72. PILLAR: TEAMWORK
Conflict Resolution
and Confrontation
Management
Unmanaged or poorly managed conflict in the workplace leads to reduced
teamwork, cooperation, productivity and quality, as well as diminished
employee commitment and morale. However, good conflict management skills
can prevent these results. Successfully managed conflict can have a healthy,
positive effect on your team and your organization. Well-managed conflict is
an effective way to bring important issues to light and to open and strengthen
the lines of communication and creativity with your team, boss, vendors and
even customers. To be successful in your career, it’s important to develop
the skills necessary to handle conflict and confrontation in an intelligent and
effective manner. This course will give you insight on how to become proficient
at handling conflict.
COURSE: OSCR
LENGTH: One day
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
BDEI, COMT, OSLISTEN
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Identify the main causes of workplace conflict
• Explain how team conflict escalates
• Discuss strategies for defusing an escalating conflict
• Describe healthy and unhealthy conflict
and how to manage each
• Articulate the best way to communicate
in conflict situations
COURSE TOPICS
• The Importance of Conflict Management
• Conflict Management Strategies
• Managing Communication and Emotions During Conflict
• How to Take Care of Yourself
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73. PILLAR: TEAMWORK
Effective Teamwork
Strategies
Maybe you’ve joined a new team or have been a part of teams your whole
life, but you know that in order to achieve success you must know how to be
part of a team. You could be even more successful with a more advanced
understanding of team dynamics. The topics and best practices covered
in this course were developed to provide you with a more advanced
understanding of how to be an effective teammate and to more easily
achieve personal and team success.
COURSE: TEAM
LENGTH: 6 modules
________________________
LEVEL: B Basic
PREREQUISITES: None
RECOMMENDED COURSES:
COMT, OSFEED
________________________
AVAILABLE MODALITIES:
LEARNING OBJECTIVES
• Apply the teamwork fundamentals to develop and
maintain effective, high-performing teams
• Bring teams together regardless of the personality
styles or dynamics of the work group
• Commit to a climate of cooperation and employ its
best practices to maximize team success
• Build a positive, highly motivated team by creating
a strong culture of communication
• Confront conflicts with confidence …and skillfully
manage them before they can escalate
• Facilitate, listen and work with others to solve
problems and make the best decisions
COURSE TOPICS
• Team Fundamentals
• Leverage Team Dynamics and Cohesion
• Enhance Cooperation
• Establish Effective Team Communication
• Resolve team Conflict
• Improve Team Decision Making
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