This document discusses the development of an app to recognize and appreciate janitorial staff at a university. It notes that janitorial staff work arduous jobs but feel invisible and that their ideas are not listened to by administrators. The document outlines ideas from an ideation session such as a message board for posting thank you notes and direct communication between staff and students without administrators. It proposes an app that would allow video, picture, and text messaging between students and staff to meet the need for janitorial appreciation.

1. Katie Webb
App Research and Development
Welcome
Katie Webb

2. Katie Webb
App Research and Development
Appreciation

3. Katie Webb
App Research and Development
Janitorial Staff

4. Katie Webb
App Research and Development

5. Katie Webb
App Research and Development

6. Katie Webb
App Research and Development

7. Katie Webb
App Research and Development

8. Katie Webb
App Research and Development

9. Katie Webb
App Research and Development

10. Katie Webb
App Research and Development
Interview Excerpts:
• Maintain the academic side of
campus
• Arduous job – rarely complain
• Benefits for kids, free tuition if their
daughters are admitted
• But they rarely see benefits while
they work, no day-to-day benefits

11. Katie Webb
App Research and Development
Anecdotal Observation of Night
Custodians: Glenn and Charlie
• In a union, but bosses/administrators
don’t listen to ideas
• Invisible to most students
• Go out of their way to do extra work,
though they don’t get paid for it
• Ask for nothing in return, but would like
acknowledgement

12. Katie Webb
App Research and Development
Draft idea for app
• Have the students help to improve the
night custodians’ job, since their
bosses/administrators aren’t
appreciating them adequately

13. Katie Webb
App Research and Development

14. Katie Webb
App Research and Development

15. Katie Webb
App Research and Development

16. Katie Webb
App Research and Development
Ideation session outcome
• tangible appreciation app, similar to a
message board
• posting thank you notes
• direct communication between staff
and students, skip over administrators

17. Katie Webb
App Research and Development
Mechanics of the app
• app intended for students and staff
• would meet the need for janitorial
appreciation
• how it works – similar to
communication apps with video,
picture and text messaging with
privacy setting

18. Katie Webb
App research
Description: Fastest way to
send video messages
Visually: uncluttered, focus on
simply video messages makes
it streamline and attractive
Interactively: Sole focus is on
quickly sending videos, either
life or delayed.
App Research and Development

19. Katie Webb
App research
Description: Swiping the screen
and meet new people
Visually: good quality video
chatting, simplistic
Interactively: translated random
chat idea, whenever workers
want encouragement, they can
swipe and get a student on the
other end to say thanks any time
App Research and Development

20. Katie Webb
App Research and Development
Thank you