The document discusses developing an app to show appreciation for night janitorial staff at Hofstra University. It notes that the janitors' work lacks direct benefits and appreciation from administrators. The proposed app would allow students to directly thank janitors by posting messages and communicating via video, pictures and text, bypassing administrators. The document outlines brainstorming sessions where the idea was developed and explores similar communication apps for inspiration on how an appreciation app could work.

1. Welcome
Katie Webb
Katie Webb App Research and Development

2. Night Janitors’ work
lacks direct benefits
Katie Webb App Research and Development

3. Hofstra University
Night Janitors
Katie Webb App Research and Development

4. Katie Webb App Research and Development

5. Katie Webb App Research and Development

6. Katie Webb App Research and Development

7. Katie Webb App Research and Development

8. Katie Webb App Research and Development

9. Katie Webb App Research and Development

10. Katie Webb App Research and Development
Interview Excerpts:
• It’s an arduous job, but they rarely
complain
• Benefits for their kids - free tuition if
their daughters are admitted
• But they rarely see benefits while
they work, no direct benefit

11. Katie Webb App Research and Development
Anecdotal Observation of Night
Custodians: Glenn and Charlie
• In a union, but bosses/administrators
don’t listen to ideas
• Work not seen by most students
• Go out of their way to do extra work
• Ask for nothing in return

12. Katie Webb App Research and Development
Draft idea for app
• Have the students help to improve the
night custodians’ job, since their
bosses/administrators aren’t
appreciating them adequately

13. Katie Webb App Research and Development

14. Katie Webb App Research and Development

15. Katie Webb App Research and Development

16. Katie Webb App Research and Development
Ideation session outcome
• tangible appreciation app, similar to a
message board
• posting thank you notes
• direct communication between staff
and students, skip over administrators

17. Katie Webb App Research and Development
Mechanics of the app
• app intended for students and staff
• would meet the need for janitorial
appreciation
• how it works – similar to
communication apps with video,
picture and text messaging with
privacy setting

18. Katie Webb App Research and Development
App research
Description: Fastest way to
send video messages
Visually: uncluttered, focus on
simply video messages makes
it streamline and attractive
Interactively: Sole focus is on
quickly sending videos, either
life or delayed.

19. Katie Webb App Research and Development
App research
Description: Swiping the screen
and meet new people
Visually: good quality video
chatting, simplistic
Interactively: translated random
chat idea, whenever workers
want encouragement, they can
swipe and get a student on the
other end to say thanks any time

20. Katie Webb App Research and Development
Thank you