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Field Research
Introduction & Training
    January 10, 2012
Getting Set Up
• Option to dial in or listen via your
  computer
   o iPhone does not support question manager
     or full audio.

• Q&A through Question Manager
   o Will also take video questions, please raise
     hand and we will unmute you.




   This session will be recorded and posted to the
   Gigwalk Blog.
Introductions
        Natala Menezes
        Director of Product Marketing
        Fun Fact: Owns an 8lb “Morkie”




        Shaane Syed
        Communications Manager
        Fun Fact: Named her car James Earl Jones
Today’s Topics
• Introduction to Gigwalk              (10 Minutes)
     o   What is Gigwalk?
     o   How does it work?
     o   How do I get paid?


• Field Research 101 (15 minutes)
     o   Review of Gig Types
     o   Overview of Clients (hint! They are picky!)


• Pro Tips (15 minutes)
     o   Review of Example Gigs
     o   Photo Tips


• Practice Gigs (5 minutes)
     o   What are they?


• Q & A (15 minutes)
Overview
What is Gigwalk & How it all got started…
Hello.
         Gigwalk is a mobile workforce
         that lets businesses instantly
         coordinate and guide feet on the
         street.

         Gigwalkers are individuals who
         independently find Gigs in the
         Gigwalk Marketplace and get
         paid; turning their iPhone into a
         second paycheck.
Gigwalk’s History
• Founded in July 2010
• Launched publicly in May 2011
   o Raised $1.7 MM in seed funding

• Committed to changing the way in
  which people work.
                                      Gigwalk’s Co-founders, Matt Crampton (CTO) and Ariel Seidman (CEO)
How it Works
 Find a Nearby Gig   Qualify for the Gig   Do the Gig
What is a Gig?
• A small job that can take minutes to hours to complete at a
  specified location. Gigs pay between $3 and $100.

    Field Research                                Field Sales & Marketing
    Collect information about products or         Promote a product, brand or businesses.
    businesses.


    Onsite Technical Services                     Photography & Media
    Provide installation, maintenance or repair   Generate multimedia content from a
    services.                                     location, event or experience.




     Inspection & Testing                          Administrative Support
     Evaluate a service, product, or location.     Assist with administrative support and
                                                   office duties.
Finding Gigs
• Browse available “Pins” on the Map
• Filter by clicking “Show List”
Active Metros
Doing your First Gig
• Be professional
   o Remember the client wants a high quality result to help their business



• Practice
   o Take a photo through the application
   o Take a photo through your iPhone camera


• Read all the instructions. Twice.
   o Minor details in the instructions can help you avoid getting a rejection.


• Know the Gig’s purpose
   o Read the instructions so you can explain the Gig if asked by a business owner.
What the Client Sees
• Customers will individually review your submissions and
  approve or reject.
Getting Paid
• Independent Contractor
   o We will collect your tax information
     when you reach a collection threshold
     (usually around $400).



• Payments are made via
  Paypal.
   o Modify your minimum payout so you get
     paid when you reach a goal.
   o Payments are made after your Gig is
     approved (typically within 7-10 business
     days) and when your threshold has been
     met.
What is Streetcred?
 o When you complete a Gig successfully you can also earn Streetcred.
 o Streetcred is a reputation score that reflects the quality of work you submit.
 o A higher Streetcred level may unlock higher paying Gigs for you.




                            Get               Earn           Get More
         Do a Gig
                          Approved         StreetCred          Gigs
Field Research 101
   What is Gigwalk & How it all got started…
What is Field Research?
The collection of information about products, businesses or
places.

• Data Collection Examples:
   o Document available inventory for a specific product at a grocery store or retail location
   o Check the price of an item (such as a 1 43 gram bar of Hershey’s milk chocolate) at 3-4
     different retail locations
   o Confirm and photograph a roadside obstruction
   o Identify the placement of a specific product in relation to other categories of products


• Surveys
   o Interview shoppers about whether or not they like a product or service.


• Service Assessment
   o Review the quality of service received
   o Rate the friendliness of a clerk
Example Gig: Inventory
             • Task
                o Identify which items were out of stock
                  at a specific time.


             • Purpose
                o A Management Consulting firm wanted
                  to understand if during peak times
                  items were going out of stock causing a
                  decrease in sales.


             • Keep in mind
                o Because of the project’s sensitivity
                  accurate collection of data during a
                  specific time of day was critical.
Example Gig: Placement
               • Task
                  o Identify which categories of
                    products are adjacent to
                    canned pasta (select from list)
                  o Location of specific items in
                    relation to target product
                    (same aisle, cross aisle, cross
                    store)

               • Purpose
                  o Understand the impact that
                    similar products have on sales
                    volume and product
                    attractiveness

               • Keep in mind
                  o Images need to be clear and
                    crisp as the brand data is very
                    important in the results set
Example Gig: Data Collection
           • Task
              o Travel in both directions along the route marked
                with a blue line on the map
              o Photograph and document speed limit signs along
                both sides of the road segment.
              o Verify Road Signs along a route


           • Purpose
              o Identify changes in map data so that a mapping
                company can keep their information accurate, safe
                and up to date

           • Keep in mind
              o Geo location is being recorded along the route
              o Be safe at all times


           • Other examples:
              o Document bridge or tunnel restrictions
Who posts these Gigs?                                                Gigs are very
                                                                        specific
Company Type         Illustrative Example         Challenges


      Management              Bain Consulting,
                            Accenture, Mckinsey
                                                        Time Sensitive, being
                                                        delivered to a client,
       Consulting            Consulting Group              often complex




        Consumer              Crest (Proctor &
                                                          Minor details are
                                                            often critical,
        Brands &               Gamble), Gap,
                               Grocery Stores
                                                           Require higher
                                                        quality photography,
          Retail                                         complex questions


        Mapping /                                          Wide variety of
                              TomTom, Menu
          Data                    Pages
                                                         locations, often off
                                                           the beaten path
        Collection
Photo Tips
What is Gigwalk & How it all got started…
Top 3 Photo Tips
• Lighting – it has your back!
   o Lighting has the biggest impact on the quality of the photo you submit.
   o Don’t just assume you are in the right position for the shot – walk to the left and right to
     see if you can minimize or eliminate glare (white spots or whitewashing)
   o Keep the light at your back, and your photos will be illuminated!



• Avoid the Zoom
   o Smartphones don’t zoom! Zooming just enlarges the image without improving image
     quality – and often increasing the image pixilation.


• Don’t Rush
   o If the photo doesn’t come out the way you want, take another. You can delete the bad
     photo.
   o Take the time to get “grounded” so that your camera is stable when taking the shot to
     avoid being blurry.
iPhone Photo Tricks
• Tap Tap
   o iPhone cameras can adjust the lighting captured in
     the photo by tapping on the image.
   o You can learn how to do this by going into bright
     light, tapping and seeing the glare go away. Next
     try the same thing in a shady location.




• Focus on the subject
   o iPhone cameras (and most smartphones) cannot
     distinguish between the subject of your
     photograph and the background behind it.
   o Fill as much of the space with the subject – or try
     and create an uncluttered background.
Remember
• Be wary of reflections
   o Clients do not want to see your iPhone / Hand /
     face in the photos – as they take away from the
     results.


• Blurry images are easy to miss –
  check your work!
                                          Image looks
                                          OK in mini-
                                          view!


                                          Larger
                                          format
                                          shows it is
                                          actually
                                          blurry.
Photo Perspective
• Take unobstructed photos from
  ~4ft back -- stand with back
  against opposite shelf

• Take at head-on photo at 90     Correct

  degree angle to shelf– NOT at
  steep angle
Photo Composition
• Be sure photos clearly show ALL
  brands / products on the shelf
  (clients will not accept blurry
  photos)

• Photograph shelves top to
  bottom – be sure *entire* top
  and bottom shelves are clearly
  visible

• Photograph products adjacent
  to target shelf – be sure ALL
  adjacent products are clearly
  visible
Taking Multiple / Composite Photos
 Example Gig = Take photos of the snacks shelf

                                            Depending on shelf size a Gig such as
                                            this example could take up to 4 photos.




All photos
           o
taken at 90 /
head-on
angle
Taking Multiple / Composite Photos
 Example Gig = Take photos of the snacks shelf

                                            Depending on shelf size a Gig such as
                Photo 1      Photo 3        this example could take up to 4 photos.

Shows entire
top shelf




                                                                               Clearly shows
                                                                               adjacent
All photos                                                                     products
           o
taken at 90 /
head-on
angle




Shows entire
bottom shelf


                Photo 2      Photo
                             4
Shelf Photography
Connect the Shelves
  Correct                                Correct
  Head-on photo showing entire top and   Head-on photo clearly showing
  bottom shelves                         continuation of shelf & adjacent
                                         products
Shelf-Photography Incorrect Examples
  Incorrect                         Incorrect
  Photo of taken at a steep angle   Blurry photo does not show entire top
                                    and bottom of shelf
We answer your questions.
Join us on Gigwalk Talk
              • Ask questions and get advice
                and feedback from other
                Gigwalkers across the
                country.
Work on the go.


  Thank you.
    Questions? Contact us
   Facebook.com/gigwalk
    Twitter.com/gigwalk
     Blog.gigwalk.com
  Community@gigwalk.com

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Gigwalk Field Research

  • 1. Field Research Introduction & Training January 10, 2012
  • 2. Getting Set Up • Option to dial in or listen via your computer o iPhone does not support question manager or full audio. • Q&A through Question Manager o Will also take video questions, please raise hand and we will unmute you. This session will be recorded and posted to the Gigwalk Blog.
  • 3. Introductions Natala Menezes Director of Product Marketing Fun Fact: Owns an 8lb “Morkie” Shaane Syed Communications Manager Fun Fact: Named her car James Earl Jones
  • 4. Today’s Topics • Introduction to Gigwalk (10 Minutes) o What is Gigwalk? o How does it work? o How do I get paid? • Field Research 101 (15 minutes) o Review of Gig Types o Overview of Clients (hint! They are picky!) • Pro Tips (15 minutes) o Review of Example Gigs o Photo Tips • Practice Gigs (5 minutes) o What are they? • Q & A (15 minutes)
  • 5. Overview What is Gigwalk & How it all got started…
  • 6. Hello. Gigwalk is a mobile workforce that lets businesses instantly coordinate and guide feet on the street. Gigwalkers are individuals who independently find Gigs in the Gigwalk Marketplace and get paid; turning their iPhone into a second paycheck.
  • 7. Gigwalk’s History • Founded in July 2010 • Launched publicly in May 2011 o Raised $1.7 MM in seed funding • Committed to changing the way in which people work. Gigwalk’s Co-founders, Matt Crampton (CTO) and Ariel Seidman (CEO)
  • 8. How it Works Find a Nearby Gig Qualify for the Gig Do the Gig
  • 9. What is a Gig? • A small job that can take minutes to hours to complete at a specified location. Gigs pay between $3 and $100. Field Research Field Sales & Marketing Collect information about products or Promote a product, brand or businesses. businesses. Onsite Technical Services Photography & Media Provide installation, maintenance or repair Generate multimedia content from a services. location, event or experience. Inspection & Testing Administrative Support Evaluate a service, product, or location. Assist with administrative support and office duties.
  • 10. Finding Gigs • Browse available “Pins” on the Map • Filter by clicking “Show List”
  • 12. Doing your First Gig • Be professional o Remember the client wants a high quality result to help their business • Practice o Take a photo through the application o Take a photo through your iPhone camera • Read all the instructions. Twice. o Minor details in the instructions can help you avoid getting a rejection. • Know the Gig’s purpose o Read the instructions so you can explain the Gig if asked by a business owner.
  • 13. What the Client Sees • Customers will individually review your submissions and approve or reject.
  • 14. Getting Paid • Independent Contractor o We will collect your tax information when you reach a collection threshold (usually around $400). • Payments are made via Paypal. o Modify your minimum payout so you get paid when you reach a goal. o Payments are made after your Gig is approved (typically within 7-10 business days) and when your threshold has been met.
  • 15. What is Streetcred? o When you complete a Gig successfully you can also earn Streetcred. o Streetcred is a reputation score that reflects the quality of work you submit. o A higher Streetcred level may unlock higher paying Gigs for you. Get Earn Get More Do a Gig Approved StreetCred Gigs
  • 16. Field Research 101 What is Gigwalk & How it all got started…
  • 17. What is Field Research? The collection of information about products, businesses or places. • Data Collection Examples: o Document available inventory for a specific product at a grocery store or retail location o Check the price of an item (such as a 1 43 gram bar of Hershey’s milk chocolate) at 3-4 different retail locations o Confirm and photograph a roadside obstruction o Identify the placement of a specific product in relation to other categories of products • Surveys o Interview shoppers about whether or not they like a product or service. • Service Assessment o Review the quality of service received o Rate the friendliness of a clerk
  • 18. Example Gig: Inventory • Task o Identify which items were out of stock at a specific time. • Purpose o A Management Consulting firm wanted to understand if during peak times items were going out of stock causing a decrease in sales. • Keep in mind o Because of the project’s sensitivity accurate collection of data during a specific time of day was critical.
  • 19. Example Gig: Placement • Task o Identify which categories of products are adjacent to canned pasta (select from list) o Location of specific items in relation to target product (same aisle, cross aisle, cross store) • Purpose o Understand the impact that similar products have on sales volume and product attractiveness • Keep in mind o Images need to be clear and crisp as the brand data is very important in the results set
  • 20. Example Gig: Data Collection • Task o Travel in both directions along the route marked with a blue line on the map o Photograph and document speed limit signs along both sides of the road segment. o Verify Road Signs along a route • Purpose o Identify changes in map data so that a mapping company can keep their information accurate, safe and up to date • Keep in mind o Geo location is being recorded along the route o Be safe at all times • Other examples: o Document bridge or tunnel restrictions
  • 21. Who posts these Gigs? Gigs are very specific Company Type Illustrative Example Challenges Management Bain Consulting, Accenture, Mckinsey Time Sensitive, being delivered to a client, Consulting Consulting Group often complex Consumer Crest (Proctor & Minor details are often critical, Brands & Gamble), Gap, Grocery Stores Require higher quality photography, Retail complex questions Mapping / Wide variety of TomTom, Menu Data Pages locations, often off the beaten path Collection
  • 22. Photo Tips What is Gigwalk & How it all got started…
  • 23. Top 3 Photo Tips • Lighting – it has your back! o Lighting has the biggest impact on the quality of the photo you submit. o Don’t just assume you are in the right position for the shot – walk to the left and right to see if you can minimize or eliminate glare (white spots or whitewashing) o Keep the light at your back, and your photos will be illuminated! • Avoid the Zoom o Smartphones don’t zoom! Zooming just enlarges the image without improving image quality – and often increasing the image pixilation. • Don’t Rush o If the photo doesn’t come out the way you want, take another. You can delete the bad photo. o Take the time to get “grounded” so that your camera is stable when taking the shot to avoid being blurry.
  • 24. iPhone Photo Tricks • Tap Tap o iPhone cameras can adjust the lighting captured in the photo by tapping on the image. o You can learn how to do this by going into bright light, tapping and seeing the glare go away. Next try the same thing in a shady location. • Focus on the subject o iPhone cameras (and most smartphones) cannot distinguish between the subject of your photograph and the background behind it. o Fill as much of the space with the subject – or try and create an uncluttered background.
  • 25. Remember • Be wary of reflections o Clients do not want to see your iPhone / Hand / face in the photos – as they take away from the results. • Blurry images are easy to miss – check your work! Image looks OK in mini- view! Larger format shows it is actually blurry.
  • 26. Photo Perspective • Take unobstructed photos from ~4ft back -- stand with back against opposite shelf • Take at head-on photo at 90 Correct degree angle to shelf– NOT at steep angle
  • 27. Photo Composition • Be sure photos clearly show ALL brands / products on the shelf (clients will not accept blurry photos) • Photograph shelves top to bottom – be sure *entire* top and bottom shelves are clearly visible • Photograph products adjacent to target shelf – be sure ALL adjacent products are clearly visible
  • 28. Taking Multiple / Composite Photos Example Gig = Take photos of the snacks shelf Depending on shelf size a Gig such as this example could take up to 4 photos. All photos o taken at 90 / head-on angle
  • 29. Taking Multiple / Composite Photos Example Gig = Take photos of the snacks shelf Depending on shelf size a Gig such as Photo 1 Photo 3 this example could take up to 4 photos. Shows entire top shelf Clearly shows adjacent All photos products o taken at 90 / head-on angle Shows entire bottom shelf Photo 2 Photo 4
  • 30. Shelf Photography Connect the Shelves Correct Correct Head-on photo showing entire top and Head-on photo clearly showing bottom shelves continuation of shelf & adjacent products
  • 31. Shelf-Photography Incorrect Examples Incorrect Incorrect Photo of taken at a steep angle Blurry photo does not show entire top and bottom of shelf
  • 32. We answer your questions.
  • 33. Join us on Gigwalk Talk • Ask questions and get advice and feedback from other Gigwalkers across the country.
  • 34. Work on the go. Thank you. Questions? Contact us Facebook.com/gigwalk Twitter.com/gigwalk Blog.gigwalk.com Community@gigwalk.com

Editor's Notes

  1. EXAMPLE GIGSCollect data on prices and displaysSurvey customers for feedbackVerify business operating informationEXAMPLE GIGSHand out promotional materialsRepresent a business at a trade showDemonstrate a new productEXAMPLE GIGS• Take high quality photographs of real estate• Write a review of a local business• Record video of a public event
  2. You must take photos of entire shelf sections (top + bottom + adjacencies) but you cannot take steeply angled shots……therefore, you must take multiple overlapping head-on photos that client can later stich together to get full picture of the shelf (see next slide for example)