Getting deep
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The document discusses troubleshooting techniques for issues with DEEP: Data, End-User, Environment, and Product. It provides examples for each category to consider when troubleshooting an issue. These include checking for corrupt data, how the end-user is using the product versus how it is intended, ensuring the environment meets requirements, and identifying limitations or defects within the product. The document emphasizes starting with Data, then End-User, Environment, and Product, but also notes there may be times when skipping around is necessary. It stresses doing due diligence, having a plan for next steps, and making the client feel confident in the troubleshooting abilities.
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ארגונים ברחבי העולם מגבירים את השימוש בתהליכי DevOps לטובת שיפור היתרון התחרותי שלהם, הורדת סיכונים והפחתת עלויות פיתוח. כיום ניתן ליישם את ההצלחה של ה-DevOps בעולם מסדי הנתונים, על ידי ביצוע אוטומציה של תהליכי הפיתוח והעברה בין סביבות, אכיפת מנגנוני אבטחה, והפחתת הסיכונים הכרוכים בתהליך.
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Getting deep
- 1. Getting DEEP Troubleshooting 101 With Levi Roble
- 2. What is DEEP? • Data • End-User • Environment • Product
- 3. Data? • Computer data is information processed or stored by a computer. • How is this data intended to work in our products? • Is the data corrupt? • Are there tools available to test the data’s integrity? • EX: PST Corruption (Scan PST), PDF Portfolios and some Excels in the Near Native Viewer causing memory leaks to eventual crashes.
- 4. End-User? • The end user is the individual who uses the product after it has been fully developed and marketed. • How has the end-user set up their work flow? • Is the end-user using the product as instructed or intended? • Are there other ways to get to the user’s end goal that are easier for the user than their current work flow? • EX: Production validation will not work because the case has not been validated in Eclipse Admin or no natives in Eclipse after eCapture direct to Eclipse export because the native file path was never mapped.
- 5. Environment? • The combination of hardware and software in a computer. • Does the machine meet system requirements? • Is a firewall, antivirus, or other software interfering with the functionality of our product? • Are all of the pre-requisites or third-party software installed correctly in the environment? • EX: Unsupported Operating System or port 9800 blocked on the authorization service machine.
- 6. Product? • Software that has been designed and developed to be purchased and used by the end-user to perform tasks or workflows. • Is this a feature that the product does not have? • Is the product performing in a way that does not meet the intended design of the product? • Are there limitations of the product that were not accounted for during the design and development phase? • EX: Worker Install Does Not Install PDF-XChange on WIN 7 or (most recently) Extracted text sometimes does not import in Eclipse 2016.3.1 (the latest release should have this defect resolved)
- 7. Order? • Why is the order of these troubleshooting steps important? • Are there any times when skipping around makes sense? • Do your due-diligence. • Always know what the next steps are. • Make sure the Client feels confident in your ability to troubleshoot their issue. • Remember, we are a community and we stand together.
- 9. Questions?