This white paper discusses customer self-service in business-to-business order to cash processes through the use of Electronic Invoice Presentment and Payment (EIPP). EIPP allows customers to access invoices and billing information online, reducing costs for companies. The paper outlines strategies for companies to encourage customer adoption of EIPP, such as understanding customer needs, focusing on internal adoption first, and actively marketing EIPP internally and externally to achieve full acceptance and return on investment. Successful EIPP implementation can significantly improve cash flow, lower costs, and enhance the customer experience.
Opportunities In Managed Services Image Source Magdramos1971
This document summarizes opportunities for independent dealers and VARs in the managed services market. It notes that SMBs worldwide spent $860 billion on IT in 2011, and cites common pain points SMB VARs face like vendor management, marketing, and resource awareness. The author argues that dealers are well-positioned to transition to managed services due to their experience with vendor management, marketing in their communities, and managing to financial benchmarks. It provides examples of common managed services and potential partner companies that can help dealers expand into this market.
E Business Integration. Enabling the Real Time EnterpriseJohan Blomme
The document discusses the transition to the real-time enterprise and the importance of integration, collaboration, and personalization. It notes that businesses must replace industrial-age strategies with real-time processes based on information. To compete in the new economy, companies must focus on customer experiences and knowledge across the entire value chain. Real-time data integration and business intelligence are essential for enabling personalization, predictive analytics, and a proactive, customer-centric approach.
ERP II systems aim to integrate information, processes, and functions both within and between companies in real-time. This allows for data to be shared anywhere at any time accurately, regardless of location, borders, or language. Key needs driving the adoption of these extended enterprise systems include speed of execution, adaptability, flexibility, and responsiveness to better serve customers and the supply chain. The future of ERP II will focus on clear information flows within and between organizations, differentiating solutions with bottom-line impact, utilizing web services to link applications and exchanges, and establishing standards.
IBM Bluemix is a cloud platform for building, running, and managing applications. It provides flexible compute options including containers and virtual machines. Bluemix can be deployed publicly, to a dedicated cloud, or on-premises. It offers a catalog of services to extend applications and robust DevOps tooling. Bluemix is built on IBM SoftLayer infrastructure which provides global data centers, networks, and security.
Barriers to Retail Growth - And How to Overcome ThemSarah Mitchell
The document discusses barriers to retail growth and how an outsourced ticketing service can help overcome them. The service allows marketing departments to directly control ticketing in stores in real time, enabling them to test offers and gain insights to improve the customer experience and increase sales. The service is affordable, requiring only a printer in stores, and provides marketing teams access to tools and expertise to better target promotions.
e Invoicing - The facts & the costs and time saving benefitsCeltrino
> Eliminate all costs associated with conventional, paper-based sys-tems
> eInvoicing is a realistic business option for all companies
> Businesses on average can save between 1-2% of turnover by switching to eInvoicing
> Invoices are issued and sent immediately to customers resulting in a quicker payment cycle
> Streamline the entire supply chain, both upstream and downstream and achieve efficiencies of scale
This document discusses challenges for financial information systems. It outlines several types of challenges, including:
- Compliance with regulations like Basel II and Solvency II
- Issues around data representation, management, security and messaging
- Technological limitations like the inappropriateness of TCP/IP for low-latency applications
- Problems stemming from the proliferation of markets and data
It notes that a large portion of spending by capital markets firms goes to addressing ongoing technological issues rather than innovation. The document advocates applying telecommunications perspectives and standards to help resolve challenges in a more coordinated way.
Rapid Roi - Realizing Rapid ROI Through MobilityElizabeth Lupfer
Companies are reaping the benefits from mobile CRM, field service and sales force automation processes with the latest Research In Motion (RIM) offerings.
Opportunities In Managed Services Image Source Magdramos1971
This document summarizes opportunities for independent dealers and VARs in the managed services market. It notes that SMBs worldwide spent $860 billion on IT in 2011, and cites common pain points SMB VARs face like vendor management, marketing, and resource awareness. The author argues that dealers are well-positioned to transition to managed services due to their experience with vendor management, marketing in their communities, and managing to financial benchmarks. It provides examples of common managed services and potential partner companies that can help dealers expand into this market.
E Business Integration. Enabling the Real Time EnterpriseJohan Blomme
The document discusses the transition to the real-time enterprise and the importance of integration, collaboration, and personalization. It notes that businesses must replace industrial-age strategies with real-time processes based on information. To compete in the new economy, companies must focus on customer experiences and knowledge across the entire value chain. Real-time data integration and business intelligence are essential for enabling personalization, predictive analytics, and a proactive, customer-centric approach.
ERP II systems aim to integrate information, processes, and functions both within and between companies in real-time. This allows for data to be shared anywhere at any time accurately, regardless of location, borders, or language. Key needs driving the adoption of these extended enterprise systems include speed of execution, adaptability, flexibility, and responsiveness to better serve customers and the supply chain. The future of ERP II will focus on clear information flows within and between organizations, differentiating solutions with bottom-line impact, utilizing web services to link applications and exchanges, and establishing standards.
IBM Bluemix is a cloud platform for building, running, and managing applications. It provides flexible compute options including containers and virtual machines. Bluemix can be deployed publicly, to a dedicated cloud, or on-premises. It offers a catalog of services to extend applications and robust DevOps tooling. Bluemix is built on IBM SoftLayer infrastructure which provides global data centers, networks, and security.
Barriers to Retail Growth - And How to Overcome ThemSarah Mitchell
The document discusses barriers to retail growth and how an outsourced ticketing service can help overcome them. The service allows marketing departments to directly control ticketing in stores in real time, enabling them to test offers and gain insights to improve the customer experience and increase sales. The service is affordable, requiring only a printer in stores, and provides marketing teams access to tools and expertise to better target promotions.
e Invoicing - The facts & the costs and time saving benefitsCeltrino
> Eliminate all costs associated with conventional, paper-based sys-tems
> eInvoicing is a realistic business option for all companies
> Businesses on average can save between 1-2% of turnover by switching to eInvoicing
> Invoices are issued and sent immediately to customers resulting in a quicker payment cycle
> Streamline the entire supply chain, both upstream and downstream and achieve efficiencies of scale
This document discusses challenges for financial information systems. It outlines several types of challenges, including:
- Compliance with regulations like Basel II and Solvency II
- Issues around data representation, management, security and messaging
- Technological limitations like the inappropriateness of TCP/IP for low-latency applications
- Problems stemming from the proliferation of markets and data
It notes that a large portion of spending by capital markets firms goes to addressing ongoing technological issues rather than innovation. The document advocates applying telecommunications perspectives and standards to help resolve challenges in a more coordinated way.
Rapid Roi - Realizing Rapid ROI Through MobilityElizabeth Lupfer
Companies are reaping the benefits from mobile CRM, field service and sales force automation processes with the latest Research In Motion (RIM) offerings.
Insurance companies face several challenges like industry consolidation, regulatory pressures, shrinking margins, and along with that, demands from shareholders and stakeholders are quite high to stay competitive. In order to stay competitive, they need to transform their processes and operations, improve profitability, reduce cost and meet the ever growing need for improved customer service.
See how MphasiS utilizes various technology resources to improve the insurance industry's operations.
This document discusses how organizations can optimize their business through the use of information and analytics. It describes how the world is becoming more instrumented, interconnected and intelligent, creating both opportunities and challenges for organizations regarding data volume, variety and velocity. The document advocates that organizations can gain insights, make better decisions and outperform competitors by leveraging analytics at the point of impact across their business. It also outlines IBM's capabilities and solutions for business optimization, including industry-specific approaches, predictive analytics, information governance and workload-optimized systems and services.
This document summarizes an article that discusses how the global economic crisis will require improved financial management of IT budgets. It recommends that IT departments present their budgets focused on the value of the technology products and services they provide rather than just expenses. This involves allocating costs to specific products and services, detailing service level agreements, and standardizing systems to control costs. Doing so frames IT spending as an investment that delivers business value rather than just an expense.
This whitepaper we will provide you with some tips to navigate this new way of consuming technology and support with 10 Questions to Ask Your (Would-be) MSP, providing CFO/controllers and IT managers with a checklist of key questions to ask when evaluating managed service providers.
An agile data center allows businesses to adapt quickly to changing market conditions by enabling rapid deployment of new applications and technologies. This helps drive new products and services to help the business thrive. An agile IT department leverages advanced technologies like virtualization and software-defined data centers to securely deliver the right services to users in a scalable and flexible way. While an IT transformation requires investment, establishing an agile infrastructure focused on information delivery can help an organization respond faster to opportunities and threats.
Managing Information Technology Servicesmichaelmadsen
1. The document discusses the increasing pressure faced by IT organizations to justify costs and demonstrate value to the business. It describes various external factors like commoditization of technology as well as internal factors driving this pressure.
2. Adopting a services approach provides a framework for IT organizations to address challenges by focusing on customer needs and satisfaction. A services model defines what the IT organization delivers and gets in return through services.
3. The benefits of a services approach include helping the IT organization communicate value, align with business needs, and identify required capabilities. It also provides a basis for comparing internal and external service providers.
Cloud Computing: Helping Financial Institutions Leverage the Cloud to Improve...IBM Banking
IBM's cloud computing solutions improve capital utilization, reducing the excessive infrastructure costs associated with underutilized IT resources. They provide elastic scalability and accelerate time to value. They help increase agility and responsiveness to changing business conditions and foster innovation. IBM provides clear economic value and helps financial institutions work through the right mix of delivery models and choices (by workload) to reap the maximum benefit.
SMB Auto Piloting-IT In The Auto Component SectorChirantan Ghosh
This white paper discusses how IT processes can be automated for SMBs in the auto-component sector through "IT on Tap", which provides on-demand IT and process solutions in a pay-per-use model without requiring capital investment. It describes how IT on Tap can help optimize production scheduling and other processes by integrating plant data systems with analytics tools hosted remotely. TCS claims its iON solution provides this type of process automation and integration to help SMBs improve efficiency through auto-piloting their processes.
Small and Medium Businesses feel the desperate need for adopting IT, yet no single vendor solution seems to serve their plight. Does this call for an entirely different service model?...
IBM provides an Exceptional Web Experience Suite to help companies create engaging customer experiences online. The suite includes capabilities for content management, analytics, personalization, social features, and multi-channel delivery. It aims to optimize the customer experience and maximize business results by reaching customers on any device, engaging them through social interactions, and tailoring content and recommendations.
Microsoft has a growing and increasingly important presence in the financial services industry. It provides many mission critical systems that large banks rely on for core functions like payments processing and trading platforms. Microsoft technology is used across business areas like retail banking, insurance, and investment management. Going forward, Microsoft sees the industry shifting towards more collaboration, standardized infrastructure, and using IT to improve customer experience and business intelligence.
5th CIO 100 summit Enterprise Architecture presentation by PTI ConsultingPeter Mũya H
Peter Muya presented on how enterprise architecture fits into enterprise transformation. He discussed that EA provides direction, enables transformation, supports operations, and establishes context. EA helps balance effectiveness, efficiency, agility, and durability of transformation efforts. The value of EA lies in managing competing transformation goals to make informed decisions that consider impact and implications.
IBM can provide a new dimension in computing for financial institutions. (1) Management integration, (2) Multi-platform integration, (3) Stack integration.
Helping Midmarket Businesses Build a Successful Mobile Solutions StrategySMB Group
This document discusses helping midmarket businesses build successful mobile strategies. It covers mobile trends for employees, customers, partners and suppliers. Top drivers for mobile solutions include improving productivity and collaboration, while security and costs are top inhibitors. The adoption of mobile business apps is expected to double in the next 12 months. Partners can help businesses address security challenges and develop mobile strategies.
This white paper discusses how software can balance standardization and customization for businesses. It argues that software should incorporate standard best practices while also adapting to each business' unique processes. The paper proposes using configuration over customization when possible to avoid high development costs. For needs beyond configuration, it recommends either standardizing the functionality for future releases or developing custom modules through external APIs. This approach helps software remain prescriptive of good processes while adapting to business uniqueness.
This document discusses how small businesses can use technology and innovation to drive growth. It provides statistics on the top business challenges for small businesses, which are attracting new customers and growing revenue. The document also shows that most small businesses are moving computing functions to cloud-based solutions. It discusses how small businesses are increasingly using mobile devices and applications to improve productivity, access information remotely, and better serve customers. Specific mobile apps that small businesses use include customer relationship management, social media marketing, and field service applications. The document provides an overview of key ways technology can help small businesses address their main challenges.
This document provides an overview of Newgen Software, including that it has over 800 installations across 40 countries, solutions for various industries, and over 1,100 employees. It also summarizes one of the largest ECM implementations at a leading insurance firm, which involved deploying an enterprise-wide ECM system across over 2,000 branches to enable anytime customer service, reduce processing times and costs, and ensure disaster recovery.
The document discusses how organizations can maximize the value of existing IT investments over long periods of time. It argues that businesses do not fully exploit existing technology and jump from project to project without maximizing the value of each implementation. The document presents a model called "The Long Conversation" which views IT implementation as a long-term learning process rather than individual projects. This requires new organizational capabilities to support social learning over IT journeys that last far beyond initial deployment.
IBM Collaboration Forum - Exceptional Web Experiences and Project NorthstarIBM Sverige
Come and discover the potential to get closer to your customers and increase top line revenue by delivering exceptional web experiences. IBM recently unveiled Project Northstar, which allows our customers to deliver highly engaging, personalised, and differentiated web experiences that meet the evolving need of today's customer. Find out how Project Northstar and the IBM Customer Experience Suite can help attract and retain the best customers, improve brand loyalty, increase customer satisfaction, and lower operational costs.
Jon Mell, Social Collaboration Solutions Sales Leader, IBM
Customer centric digital platform for utilities: Process to valueCapgemini
New digital technologies like smart metering and smart
homes, together with the rise of mobile connectivity and
social media, are playing a major role in transforming
how utilities and customers interact
Cloud computing technologies can help electronics companies improve efficiency, reduce costs, and enable new capabilities. Through cloud integration, companies can achieve operational efficiencies of scale, capture global market opportunities faster, and respond quickly to changes. Cloud computing also allows for enhanced systems, application, and data integration across direct sales channels. This improves customer experience and strengthens brands. Additionally, cloud computing improves operational efficiency by enabling collaboration and advanced analytics. It also enables collaborative product development through integrated information and applications. Finally, cloud computing can help electronics companies take advantage of opportunities in enabling smarter home technologies.
Insurance companies face several challenges like industry consolidation, regulatory pressures, shrinking margins, and along with that, demands from shareholders and stakeholders are quite high to stay competitive. In order to stay competitive, they need to transform their processes and operations, improve profitability, reduce cost and meet the ever growing need for improved customer service.
See how MphasiS utilizes various technology resources to improve the insurance industry's operations.
This document discusses how organizations can optimize their business through the use of information and analytics. It describes how the world is becoming more instrumented, interconnected and intelligent, creating both opportunities and challenges for organizations regarding data volume, variety and velocity. The document advocates that organizations can gain insights, make better decisions and outperform competitors by leveraging analytics at the point of impact across their business. It also outlines IBM's capabilities and solutions for business optimization, including industry-specific approaches, predictive analytics, information governance and workload-optimized systems and services.
This document summarizes an article that discusses how the global economic crisis will require improved financial management of IT budgets. It recommends that IT departments present their budgets focused on the value of the technology products and services they provide rather than just expenses. This involves allocating costs to specific products and services, detailing service level agreements, and standardizing systems to control costs. Doing so frames IT spending as an investment that delivers business value rather than just an expense.
This whitepaper we will provide you with some tips to navigate this new way of consuming technology and support with 10 Questions to Ask Your (Would-be) MSP, providing CFO/controllers and IT managers with a checklist of key questions to ask when evaluating managed service providers.
An agile data center allows businesses to adapt quickly to changing market conditions by enabling rapid deployment of new applications and technologies. This helps drive new products and services to help the business thrive. An agile IT department leverages advanced technologies like virtualization and software-defined data centers to securely deliver the right services to users in a scalable and flexible way. While an IT transformation requires investment, establishing an agile infrastructure focused on information delivery can help an organization respond faster to opportunities and threats.
Managing Information Technology Servicesmichaelmadsen
1. The document discusses the increasing pressure faced by IT organizations to justify costs and demonstrate value to the business. It describes various external factors like commoditization of technology as well as internal factors driving this pressure.
2. Adopting a services approach provides a framework for IT organizations to address challenges by focusing on customer needs and satisfaction. A services model defines what the IT organization delivers and gets in return through services.
3. The benefits of a services approach include helping the IT organization communicate value, align with business needs, and identify required capabilities. It also provides a basis for comparing internal and external service providers.
Cloud Computing: Helping Financial Institutions Leverage the Cloud to Improve...IBM Banking
IBM's cloud computing solutions improve capital utilization, reducing the excessive infrastructure costs associated with underutilized IT resources. They provide elastic scalability and accelerate time to value. They help increase agility and responsiveness to changing business conditions and foster innovation. IBM provides clear economic value and helps financial institutions work through the right mix of delivery models and choices (by workload) to reap the maximum benefit.
SMB Auto Piloting-IT In The Auto Component SectorChirantan Ghosh
This white paper discusses how IT processes can be automated for SMBs in the auto-component sector through "IT on Tap", which provides on-demand IT and process solutions in a pay-per-use model without requiring capital investment. It describes how IT on Tap can help optimize production scheduling and other processes by integrating plant data systems with analytics tools hosted remotely. TCS claims its iON solution provides this type of process automation and integration to help SMBs improve efficiency through auto-piloting their processes.
Small and Medium Businesses feel the desperate need for adopting IT, yet no single vendor solution seems to serve their plight. Does this call for an entirely different service model?...
IBM provides an Exceptional Web Experience Suite to help companies create engaging customer experiences online. The suite includes capabilities for content management, analytics, personalization, social features, and multi-channel delivery. It aims to optimize the customer experience and maximize business results by reaching customers on any device, engaging them through social interactions, and tailoring content and recommendations.
Microsoft has a growing and increasingly important presence in the financial services industry. It provides many mission critical systems that large banks rely on for core functions like payments processing and trading platforms. Microsoft technology is used across business areas like retail banking, insurance, and investment management. Going forward, Microsoft sees the industry shifting towards more collaboration, standardized infrastructure, and using IT to improve customer experience and business intelligence.
5th CIO 100 summit Enterprise Architecture presentation by PTI ConsultingPeter Mũya H
Peter Muya presented on how enterprise architecture fits into enterprise transformation. He discussed that EA provides direction, enables transformation, supports operations, and establishes context. EA helps balance effectiveness, efficiency, agility, and durability of transformation efforts. The value of EA lies in managing competing transformation goals to make informed decisions that consider impact and implications.
IBM can provide a new dimension in computing for financial institutions. (1) Management integration, (2) Multi-platform integration, (3) Stack integration.
Helping Midmarket Businesses Build a Successful Mobile Solutions StrategySMB Group
This document discusses helping midmarket businesses build successful mobile strategies. It covers mobile trends for employees, customers, partners and suppliers. Top drivers for mobile solutions include improving productivity and collaboration, while security and costs are top inhibitors. The adoption of mobile business apps is expected to double in the next 12 months. Partners can help businesses address security challenges and develop mobile strategies.
This white paper discusses how software can balance standardization and customization for businesses. It argues that software should incorporate standard best practices while also adapting to each business' unique processes. The paper proposes using configuration over customization when possible to avoid high development costs. For needs beyond configuration, it recommends either standardizing the functionality for future releases or developing custom modules through external APIs. This approach helps software remain prescriptive of good processes while adapting to business uniqueness.
This document discusses how small businesses can use technology and innovation to drive growth. It provides statistics on the top business challenges for small businesses, which are attracting new customers and growing revenue. The document also shows that most small businesses are moving computing functions to cloud-based solutions. It discusses how small businesses are increasingly using mobile devices and applications to improve productivity, access information remotely, and better serve customers. Specific mobile apps that small businesses use include customer relationship management, social media marketing, and field service applications. The document provides an overview of key ways technology can help small businesses address their main challenges.
This document provides an overview of Newgen Software, including that it has over 800 installations across 40 countries, solutions for various industries, and over 1,100 employees. It also summarizes one of the largest ECM implementations at a leading insurance firm, which involved deploying an enterprise-wide ECM system across over 2,000 branches to enable anytime customer service, reduce processing times and costs, and ensure disaster recovery.
The document discusses how organizations can maximize the value of existing IT investments over long periods of time. It argues that businesses do not fully exploit existing technology and jump from project to project without maximizing the value of each implementation. The document presents a model called "The Long Conversation" which views IT implementation as a long-term learning process rather than individual projects. This requires new organizational capabilities to support social learning over IT journeys that last far beyond initial deployment.
IBM Collaboration Forum - Exceptional Web Experiences and Project NorthstarIBM Sverige
Come and discover the potential to get closer to your customers and increase top line revenue by delivering exceptional web experiences. IBM recently unveiled Project Northstar, which allows our customers to deliver highly engaging, personalised, and differentiated web experiences that meet the evolving need of today's customer. Find out how Project Northstar and the IBM Customer Experience Suite can help attract and retain the best customers, improve brand loyalty, increase customer satisfaction, and lower operational costs.
Jon Mell, Social Collaboration Solutions Sales Leader, IBM
Customer centric digital platform for utilities: Process to valueCapgemini
New digital technologies like smart metering and smart
homes, together with the rise of mobile connectivity and
social media, are playing a major role in transforming
how utilities and customers interact
Cloud computing technologies can help electronics companies improve efficiency, reduce costs, and enable new capabilities. Through cloud integration, companies can achieve operational efficiencies of scale, capture global market opportunities faster, and respond quickly to changes. Cloud computing also allows for enhanced systems, application, and data integration across direct sales channels. This improves customer experience and strengthens brands. Additionally, cloud computing improves operational efficiency by enabling collaboration and advanced analytics. It also enables collaborative product development through integrated information and applications. Finally, cloud computing can help electronics companies take advantage of opportunities in enabling smarter home technologies.
Outside-In: A Radical Change inBusiness use of TechnologyCapgemini
The document discusses the concept of "Outside-In" business use of technology, which focuses on satisfying the needs of external stakeholders rather than internal systems. It describes how new technologies like mobility, big data and clouds allow business users to work outside traditional secure enterprise IT environments. This represents a radical change from the traditional "Inside-Out" model which starts from internal back office systems. The document uses the example of airport operations management to illustrate these concepts.
This document discusses how financial institutions can reduce costs in check processing operations through automation technologies. It summarizes that check volumes are declining slowly but still significant. New automation solutions from Orbograph can reduce costs by up to 40% by achieving high recognition rates of 98% and accuracy of 99%, eliminating manual data entry and balancing. Orbograph provides monitoring and tuning tools to ensure performance levels are continuously met.
Capgemini implements new mobile banking service concepts to provide innovative services and increase revenues for financial clients. A new era of mobile banking has emerged with smart phones allowing location-based services, touch interfaces, and increased mobile internet access. Banks face challenges keeping up with technology changes and applying innovations individuals already use. Capgemini's Direct Banking Service Concept provides on-demand access to IT resources and services to help banks more quickly develop and deploy new mobile banking applications and experiences that meet evolving customer demands.
The document discusses AT&T's vision for how mobility will transform businesses over the next 3-5 years. It envisions that mobility will allow companies to streamline operations, increase worker productivity, and enable real-time response. It then elaborates on how mobility will enhance workflows, improve access to knowledge, speed up transactions, and provide better reporting and management. Specifically, it outlines how mobility can enhance businesses in four ways: by improving workflows, knowledge management, transactions processing, and reporting.
E-commerce Web site design strategies and models. There are two main strategies: informational/communicational and online/transactional. The informational strategy uses the web to supplement traditional marketing, while the transactional strategy allows online ordering. There are 12 identified models including brand awareness, cost savings, promotion, and serving as an info-mediary under the informational strategy. The transactional strategy focuses on online retailing and transactions. Effective e-commerce requires understanding both strategies and choosing appropriate models.
Achieving Digitalization in a Document Intensive Energy MarketCTRM Center
As energy companies seek to become more efficient and agile in a rapidly changing marketplace fraught with risks, digitalization - the process of evolving from manual or analog processes to more efficient and cost effective digital processes by reducing the number of times data is touched and ensuring greater accuracy and more rapid movement of data and information throughout the enterprise – continues to attract attention from CIOs across the energy value chain.
Unica Detect provides a solution for event-based marketing that allows financial institutions to detect patterns in customer transaction data and other behaviors. This enables opportunities like reducing churn, cross-selling, fraud detection, and personalizing the customer experience. While banks have more customer data than ever, integrating diverse systems and making sense of large datasets presents challenges. Unica Detect uses an open and adaptable system to overcome these challenges and power behavior-based marketing actions.
Discute as facilidades que uma ferramenta como portal corporativo pode oferecer a uma organização, apresenta os critérios de avaliação, infra-estrutura de tecnologia de informação, e o posicionamento, visão e impacto do portal na corporação.
www.terraforum.com.br
Technological Transformation at MF Industry- WhitepaperIndusNetMarketing
Overview
Ever since the global crisis of 2008, the Asset management Industry has adapted transformation. It has re-instill trust and transparency with the changing customer experience. In the last six years we have witnessed many disruptors disrupting the asset management industry. In such unprecedented times, AMCs must equip with the technology to evolve and be sustainable to the near future.
What to expect?
Challenges Mutual Fund Industry Is facing during Pandemic
Trends in expanding digital landscape
Sneak-peek at A-O-S to enhance customer experience
The document discusses digital banking and the challenges facing established banks. It describes how digital transformation through initiatives like the Hewlett Packard Enterprise Digital Banking Framework can help banks address these challenges by improving efficiency, agility, control, and quality. The framework utilizes technologies like robotic process automation, workflow management, and self-service portals to streamline processes, reduce costs, and improve the customer experience. When implemented correctly, the framework can potentially increase a bank's productivity by up to 46%.
Digital Fuel- Achieving IT cost visibility-Id gresearch cio_study_1009yisbat
The document discusses the challenges organizations face in achieving visibility into their IT costs. It found that while having detailed cost visibility is important, over half of respondents were less than satisfied with their current level of visibility. The biggest challenges are a lack of an explicitly defined IT cost model and difficulties obtaining detailed cost breakdowns and mapping costs to specific services. Achieving true cost visibility requires new processes and tools to capture both direct and indirect costs associated with delivering various IT services.
The Work Ahead: Soaring Out of the Process SiloCognizant
In this edition of our series, we look at how business leaders can turbo-charge operational efficiency and propel massive revenue growth and cost savings by digitizing their business processes.
Business Process Management (BPM) adoption is increasing world-wide, because the technology provides immediate ROI and enables competitiveness by delivering organizational agility. In fact, a recent study from Gartner found that 78% of successful BPM projects delivered an internal rate of return greater than 15%, with some returns as high as 100% or 360%. This paper discusses how BPM enables organizational agility and delivers immediate ROI.
Consumer technology and the need to reduce both transaction costs and time to close are driving electronic signatures as well as customer demand. E-signature adoption is gaining traction, but there are still some hurdles to overcome.
Control of energy bills helps increase the visibility of overall usage and fees that can be used to boost cost-effectiveness and sustainability.
This task is often handled in-house manually , which makes it very labor intensive and time consuming. Collecting and standardizing data, entering in into a database, and analyzing data to find improvements becomes a process of time management.
The document discusses how financial services firms are responding to current economic conditions and trends in their industry. It is driving them to become more efficient and focus on customer retention through streamlining processes and using customer relationship management (CRM) solutions. CRM can help cut costs while strengthening customer relationships. Financial firms want CRM systems tailored to their industry that provide flexibility and a unified global view of customers. Mobile access to CRM data is also becoming increasingly important as customers expect anytime, anywhere service.
PayStream advisors: Get rid of paper from the source - sep2010Friso de Jong
Electronic invoice management solutions provide benefits like lower processing costs, faster approval cycles, and increased visibility over liabilities. However, over half of invoices are still exchanged in paper format due to barriers like supplier resistance to change and a lack of resources dedicated to automation projects. Adoption of eInvoicing is increasing as its benefits are recognized, such as enabling earlier payment of invoices and improved cash flow for buyers and suppliers.
Confirmation of Payee (CoP) is a vital security measure adopted by financial institutions and payment service providers. Its core purpose is to confirm that the recipient’s name matches the information provided by the sender during a banking transaction, ensuring that funds are transferred to the correct payment account.
Confirmation of Payee was built to tackle the increasing numbers of APP Fraud and in the landscape of UK banking, the spectre of APP fraud looms large. In 2022, over £1.2 billion was stolen by fraudsters through authorised and unauthorised fraud, equivalent to more than £2,300 every minute. This statistic emphasises the urgent need for robust security measures like CoP. While over £1.2 billion was stolen through fraud in 2022, there was an eight per cent reduction compared to 2021 which highlights the positive outcomes obtained from the implementation of Confirmation of Payee. The number of fraud cases across the UK also decreased by four per cent to nearly three million cases during the same period; latest statistics from UK Finance.
In essence, Confirmation of Payee plays a pivotal role in digital banking, guaranteeing the flawless execution of banking transactions. It stands as a guardian against fraud and misallocation, demonstrating the commitment of financial institutions to safeguard their clients’ assets. The next time you engage in a banking transaction, remember the invaluable role of CoP in ensuring the security of your financial interests.
For more details, you can visit https://technoxander.com.
Madhya Pradesh, the "Heart of India," boasts a rich tapestry of culture and heritage, from ancient dynasties to modern developments. Explore its land records, historical landmarks, and vibrant traditions. From agricultural expanses to urban growth, Madhya Pradesh offers a unique blend of the ancient and modern.
The Impact of Generative AI and 4th Industrial RevolutionPaolo Maresca
This infographic explores the transformative power of Generative AI, a key driver of the 4th Industrial Revolution. Discover how Generative AI is revolutionizing industries, accelerating innovation, and shaping the future of work.
"Does Foreign Direct Investment Negatively Affect Preservation of Culture in the Global South? Case Studies in Thailand and Cambodia."
Do elements of globalization, such as Foreign Direct Investment (FDI), negatively affect the ability of countries in the Global South to preserve their culture? This research aims to answer this question by employing a cross-sectional comparative case study analysis utilizing methods of difference. Thailand and Cambodia are compared as they are in the same region and have a similar culture. The metric of difference between Thailand and Cambodia is their ability to preserve their culture. This ability is operationalized by their respective attitudes towards FDI; Thailand imposes stringent regulations and limitations on FDI while Cambodia does not hesitate to accept most FDI and imposes fewer limitations. The evidence from this study suggests that FDI from globally influential countries with high gross domestic products (GDPs) (e.g. China, U.S.) challenges the ability of countries with lower GDPs (e.g. Cambodia) to protect their culture. Furthermore, the ability, or lack thereof, of the receiving countries to protect their culture is amplified by the existence and implementation of restrictive FDI policies imposed by their governments.
My study abroad in Bali, Indonesia, inspired this research topic as I noticed how globalization is changing the culture of its people. I learned their language and way of life which helped me understand the beauty and importance of cultural preservation. I believe we could all benefit from learning new perspectives as they could help us ideate solutions to contemporary issues and empathize with others.
Optimizing Net Interest Margin (NIM) in the Financial Sector (With Examples).pdfshruti1menon2
NIM is calculated as the difference between interest income earned and interest expenses paid, divided by interest-earning assets.
Importance: NIM serves as a critical measure of a financial institution's profitability and operational efficiency. It reflects how effectively the institution is utilizing its interest-earning assets to generate income while managing interest costs.
[4:55 p.m.] Bryan Oates
OJPs are becoming a critical resource for policy-makers and researchers who study the labour market. LMIC continues to work with Vicinity Jobs’ data on OJPs, which can be explored in our Canadian Job Trends Dashboard. Valuable insights have been gained through our analysis of OJP data, including LMIC research lead
Suzanne Spiteri’s recent report on improving the quality and accessibility of job postings to reduce employment barriers for neurodivergent people.
Decoding job postings: Improving accessibility for neurodivergent job seekers
Improving the quality and accessibility of job postings is one way to reduce employment barriers for neurodivergent people.
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Digital, interactive art showing the struggle of a society in providing for its present population while also saving planetary resources for future generations. Spread across several frames, the art is actually the rendering of real and speculative data. The stereographic projections change shape in response to prompts and provocations. Visitors interact with the model through speculative statements about how to increase savings across communities, regions, ecosystems and environments. Their fabulations combined with random noise, i.e. factors beyond control, have a dramatic effect on the societal transition. Things get better. Things get worse. The aim is to give visitors a new grasp and feel of the ongoing struggles in democracies around the world.
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customer Self-Service in B2B order to cash
By tanya Johnson, Vice-President, order to cash Products & Solutions, genpact
IntroductIon
Perhaps never in the history of commerce have businesses been required to adapt so fast to changing
conditions as those driven by the introduction of the internet. Of the world’s six billion inhabitants, over
1.9 billion use the internet.1
Conditioned by the convenience of social networking, online shopping,
and instant access to information of every conceivable kind, the “wired”
generation expects the business world to keep up, in the form of tools
individuals can use to manage interactions with the businesses they
patronize. That individual expectation crosses over into business-to-
business interactions, putting pressure on IT departments to provide
instant resolution of billing or other customer issues so that their clients
can keep up with end customer demands.
Just as ATMs and online banking have overtaken face-to-face interaction
with a teller, self-service portals and web-based technologies such
In addition, failure to capitalize on the growing acceptance of internet
as Electronic Invoice Presentment and Payment (EIPP) have become
technologies to manage or enhance all aspects of the customer
increasingly important tools leveraged by companies looking to retain
relationship is to disregard the powerful influence of the web and its
ever-more sophisticated customers and lower the overall cost of
distinct advantages in speed, cost and interaction over “snail mail” and
accounting operations. But even with increased acceptance of online
paper invoices that require manual handling at multiple stages of the
services, companies should not take a “build it and they will come”
Order to Cash (OTC) process. With each “touch,” the chance of error
approach to EIPP implementation. Active encouragement of widespread
increases and time is added to the cycle, delaying payment and affecting
customer adoption of such tools remains a critical factor in deriving
cash flow. At the same time, paper invoices are inaccessible to customer
maximum benefit from these cost-saving technologies.
service representatives attempting to answer questions from unhappy
customers, negatively impacting revenue in the loss of customer loyalty
MeetIng custoMer expectatIons wIth eIpp and goodwill.
As Facebook, Twitter, and the millions of emails sent daily have proven EIPP is a web-based technology that automates and streamlines the
in spectacular fashion, the advantage of the internet age is the ability business process through self service, shortening the time it takes to
to connect people—and businesses—at many levels, instantaneously, collect on invoices, a metric measured as Days Sales Outstanding (DSO).
at low cost. Paper invoices and call-center resolution cost 2-50 times as Reducing DSO improves cash flow as well as the customer experience
much as self-service resolution and electronic invoicing. and cuts the cost of customer support. EIPP allows businesses to manage
1
Internet World Stats (www.internetworldstats.com), January 2010 vendor and customer relationships in ways that increase efficiency,
1 customer Self-Service in B2B order to cash
2. Inevitably, however, not all businesses (or their customers) will be equally
acceptant of a shift to EIPP. Worries over data security, a reluctance
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to budget for the required technology, or resistance to changing
well-established procedures can all make senior managers hesitant to
implement an EIPP system. There are steps that can be taken, however,
to encourage customer participation that ultimately will bring significant
advantage to both biller and payer.
Know the needs of Your customer
No two customers are the same when it comes to business needs. Why,
therefore, assume that all customers will embrace or reject EIPP for the
provide wider and faster access to information, and reduce time, labor same reasons?
hours, and money spent on the entire OTC process. Before implementing EIPP, it is
Quite aside from the very real reduction in the cost of ink and paper well to understand the customer’s Adapting your
for hard-copy invoices and postage costs, companies who use EIPP offer current approach as well as their own EIPP system
their customers choices that encourage loyalty and extend relationships. use of and comfort level with
In Genpact’s experience, customer retention is one of the biggest drivers internet technologies. Older
to address
of overall business impact, no matter the type of process improvement. companies with a stable work customer
force may offer greater resistance
Implementing EIPP to meet customer expectations of convenience,
preferences can
speed, and easy management of their business transactions can to changing long-established
therefore be a key factor in preventing customers from taking their processes, demand specialized greatly improve
business to another company that does offer the customer experience invoices, or prove uncomfortable adoption rates.
they want. with giving up paper invoices or
relying entirely on an electronic
Genpact’s experience with a
system that could become unavailable at inconvenient times.
particular client demonstrates Companies who
this point very well. Faced with Fortunately, EIPP provides a great deal of flexibility in addressing such
customer rebellion over multiple
use EIPP offer concerns as creating invoices that provide a branded look or information
invoices for various services their customers of specific value. Overall, surveys conducted with customers have shown
provided by the company’s that EIPP features of interest to customers fall into two general categories:
several business lines, this client
choices that
• eatures that streamline reconciliation (the process of receiving,
F
instituted Genpact’s EIPP solution encourage loyalty approving, and paying an invoice)
to produce a single, integrated
and extend • eatures that improve access to billing data such as supporting
F
invoice for all services, easily
tracked by the particular asset relationships. documents and scanned images of checks or invoices
that accumulated the charges. Adapting your own EIPP system to address customer preferences in these
This proved to be a “win-win” for areas can greatly improve adoption rates. Likewise, understanding how
both the client and its customers. Genpact’s client was able to eliminate customers view the advantages of EIPP will provide insight into their
hundreds of thousands of manually-produced paper invoices, reduce readiness to adopt it or do business with a supplier who does. Companies
errors, and lower costs. The client’s customers were able to instantly who see value in EIPP are more likely to select business partners who
track assets with higher maintenance costs, helping them to reduce invoice using EIPP over those with more cumbersome systems.
their own operating expenses. By capitalizing on the flexibility EIPP offers
in creating customized invoices, Genpact’s client gained a competitive
Focus on Internal adoption First
“Eat what you sell” is especially apt with regard to EIPP adoption.
advantage over rivals still invoicing by business line while winning a
Companies should successfully implement EIPP internally and ensure
great deal of customer goodwill and continuing revenue.
all personnel are comfortable with it prior to attempting to persuade
vendors and customers to get on board. Because EIPP provides visibility
wInnIng custoMer acceptance into invoicing from end to end, sales and customer service representatives
There are few technical obstacles for most companies to implementing a can readily answer questions without referring them to busy billing
web-based invoicing system. Modern business is nearly 100% “wired”, department personnel, an easy way to gain customer goodwill and
with reliable access to the internet at speeds conducive to online deepen relationships. Incentivizing employees to learn and use the
transactions. Devices ranging from PCs to smart phones allow customers system, such as providing cash incentives to enroll customers, is a good
ready access to their accounts. Larger companies especially, juggling way to serve the overall goal of increased efficiency and reduced DSO.
millions of dollars in costs and hundreds of thousands of invoices per
year, have every incentive to shift to a more efficient system now that
technology supports it.
2 customer Self-Service in B2B order to cash
3. constantly raise eIpp awareness with customers eFFIcIencY adds up to revenue
Every time a customer In hundreds of customer engagements, Genpact has seen the dramatic
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contacts the business and positive business impact of lowering DSO. EIPP provides a powerful
with a question presents tool for reducing DSO by automating the process, eliminating manual
an opportunity to touch points where errors occur, and providing speedier resolution
promote the use of self- of billing errors and customer questions. For one company, EIPP
service portals to obtain implementation provided $2.5MM in initial annual savings that grew to
answers. Understand $25MM per year,
how your customers with an additional
and business partners $1.5MM per year in
resolve their own billing postage savings, an
issues, whether that is by a call center, the sales representative, or email. achievement touted
A business can encourage adoption of self-service electronic invoicing by the company’s
by providing appropriate reminders at every contact point, such as CFO as “Our
on-hold messages to raise awareness of alternate, self-service means of highest ROI project
obtaining answers; scripts for customer service representatives to use of the year.”
after successfully resolving the customer’s issue by telephone; or auto-
Reducing end-to-end costs for producing, tracking, and processing
responder acknowledgements to emails.
invoices is only one component of the benefits gained by implementing
Make it easy to use EIPP. As technology continues to advance, providing more and easier
Modern customers have become conditioned to speed and ease of access to information, expectations are raised among customers
use in online transactions because businesses have learned the painful that can never be lowered short of some catastrophic failure of
lesson that complexity drives people away. Efforts to encourage use of the entire internet. With the pressure on to have answers to any
EIPP should include making it as customer question at employees’ fingertips, businesses may find that
implementing tools such as EIPP is not so much a matter of choice
simple as possible to enroll in the
Companies must but of survival. In highly competitive environments, vendors may find
system and for enrolled users to
obtain useful information from it. actively market themselves shut out of contracts because their customers no longer
Ensure that current and relevant EIPP internally want to deal with paper. Customers may demand self-service portals
information is readily available rather than require incentives to use them. In either case, both biller and
regarding billing data. Customers and externally payer will benefit from the flexibility, cost savings, and comprehensive
have no incentive to use the to achieve full approach to invoice management offered by EIPP.
system if they cannot access the
information they need to resolve
acceptance and
their questions or complete their maximum return
transaction.
on investment. “Our highest ROI project of the year.”
encourage adoption
through active Marketing
Before customers can participate in the supplier’s new EIPP system
they must first be made aware it exists. As part of the implementation
strategy, a company implementing EIPP should plan to actively market
it to customers. Discounts, offers made on invoice envelopes, customer
training sessions, and notices on customer portals and corporate
websites can all be effective in raising awareness and encouraging
participation. These should be accompanied by clear directions and easy,
click-through enrollment from the portal. Taking the lead in helping
customers train their personnel to use the new system can help ensure
that they see benefits rather than obstacles to adoption.
3 customer Self-Service in B2B order to cash