What's in it for we

1. How to transform your ME outsourcing
agreements into WE partnerships
that generate game-shaping results
1
Copyright © The Aha! Advantage 2016
From Me to We

2. GAME SHAPER
How to use a WIIFWe outsourcing agreement to
generate transformational results
2Copyright © The Aha! Advantage 2016
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWe
outsourcing
agreements
Game
changing
results

3. 3Copyright © The Aha! Advantage 2014
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWe
outsourcing
agreements
Game
changing
results
A WIIFWe outsourcing agreement is a must if you want
to generate game-changing results built on innovation

4. Reduced costs
Improved service levels
Value-multiplying innovations
Outsourcer
Improved margins
Long-term, growable crown-jewel client
Transferable learnings & capabilities
Supplier
4Copyright © The Aha! Advantage 2014
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWE
outsourcing
agreements
Game
changing
results
What’s In It For We outsourcing agreements deliver game-
changing results because they are structured for long-term
mutual gain

5. 5Copyright © The Aha! Advantage 2014
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWE
outsourcing
agreements
Game
changing
results
Five rules of engagement underpin a successful WIIFWe
outsourcing agreement
The Rules of engagement
1. Focus on outcomes, not transactions
2. Focus on the WHAT, not the HOW
3. Use clearly defined and measurable outcomes
4. The pricing model incentivises value sharing
5. Build a governance structure that provides insight,
not merely oversight

6. WIIFWe contracts incentivize innovation and encourage
collaboration
ME contract
 Legal weapon
 Rigid and detailed
 Transaction pricing
 Transference of risk to
weaker party
WE contract
 Instrument that facilitates
collaboration
 Flexible framework
 Shared-value pricing model
 Risk sharing
6Copyright © The Aha! Advantage 2014
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWE
outsourcing
agreements
Game
changing
results

7. 7Copyright © The Aha! Advantage 2014
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWe
outsourcing
agreements
Game
changing
results
Innovation doesn’t just happen. Staff need to master how to
identify and deliver Aha! value-multiplying innovations

8. 8Copyright © The Aha! Advantage 2014
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWE
outsourcing
agreements
Game
changing
results
Aha! value-multiplying innovations lower costs and risks while
simultaneously raising service and quality outcomes
raise service
& quality
Lower costs
& risks
value
innovation

9. 9Copyright © The Aha! Advantage 2014
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWe
outsourcing
agreements
Game
changing
results
The difference between success and failure is how quickly
we recognise the need for change and how deeply we
understand it. Game-changers build High Adaptability, High
Achievement (HAHA) cultures.

10. 10Copyright © The Aha! Advantage 2014
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWE
outsourcing
agreements
Game
changing
results
High Adaptability, High Achievement people (HAHAs) are the
drivers of successful rapid change
HIGH
HIGHLOW
Achievement
Adaptability
HAHA
LALA
From LALA to HAHA
Low Adaptability
Low Achievement
High Adaptability
High Achievement

11. 11Copyright © The Aha! Advantage 2014
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWe
outsourcing
agreements
Game
changing
results
The best firms become game-changers by mastering how to
innovate and execute faster

12. 12Copyright © The Aha! Advantage 2014
Aha! value-
multiplying
innovations
HAHA
culture
WIIFWE
outsourcing
agreements
Game
changing
results
Firms become game-changers by mastering how to learn faster
and execute faster
FAST
FASTSLOW
Learn
Do
LEARN FASTER
DO FASTER
Learn Faster, Do Faster