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FUTURE HOSPITALITYFUTURE HOSPITALITY
TRENDS IN INDIATRENDS IN INDIA
RAVIKANT SHARMARAVIKANT SHARMA
Introduction
• The Indian hospitality industry has emerged as one of the key industries
driving growth of the services sector in India.
• The Indian hospitality industry has recorded healthy growth fuelled by robust
inflow of foreign tourists as well as increased tourist movement within the
country and it has become one of the leading players in the global industry.
• This industry provides heritage, cultural, medical, business and sports
tourism. It is expected that the tourism sector’s contribution to the
country’s gross domestic product (GDP) will grow at the rate of 7.8 per
cent yearly in the period 2013–2023.
Industry characteristicsIndustry characteristics
Major characteristics of the Indian hospitality industry are:
 High seasonality
 Labour intensive
 Fragmented
UPCOMING HOSPITALITYUPCOMING HOSPITALITY
TRENDSTRENDS
IN INDIAIN INDIA
1.Millennials - They will become the core customer within
the hospitality and travel industries over the next five to ten years.
2.Speed and precision 
It will be a requirement
when it comes to
accommodating
Millennials in upcoming
years.
3.WOW customer
service
Service today consists of
four levels:
basic, expected, desired
and WOW.
4. Leadership
Leadership is modeling the 
way and showing your 
management team how 
critical it is to "walk the talk."
5.Expectation of more international
visitors
Average rates and occupancy 
levels in INDIA are likely to 
increase over the next few 
years ,  influenced by a very 
new market 'Find What You 
Seek‘ campaign directed at 
international tourists, and the 
'Go Beyond' campaign 
steered toward the domestic 
market.
6.Social media and mobile
will be inseparable
The goal is to capture at least  30% of 
room  reservations  through  an  online 
channel,  whether  through  the  hotel’s 
own  website,  the  global  distribution 
systems  or  search-engine  marketing 
initiatives .
              The potential business from 
mobile users is huge and the next big 
market for hotel marketers.” 
7.Review site tactics7.Review site tactics
TripAdvisor has become the world's
most popular travel website with 34
million unique users each month.
Reputation Management.
There is much anticipation
that reputation
management will begin to
dictate the hotel industry in
upcoming years. the world
wide web has the power of
influencing one's decision
making process.
THANKSTHANKS

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future hospitality trends in india

  • 1. FUTURE HOSPITALITYFUTURE HOSPITALITY TRENDS IN INDIATRENDS IN INDIA RAVIKANT SHARMARAVIKANT SHARMA
  • 2. Introduction • The Indian hospitality industry has emerged as one of the key industries driving growth of the services sector in India. • The Indian hospitality industry has recorded healthy growth fuelled by robust inflow of foreign tourists as well as increased tourist movement within the country and it has become one of the leading players in the global industry. • This industry provides heritage, cultural, medical, business and sports tourism. It is expected that the tourism sector’s contribution to the country’s gross domestic product (GDP) will grow at the rate of 7.8 per cent yearly in the period 2013–2023.
  • 3. Industry characteristicsIndustry characteristics Major characteristics of the Indian hospitality industry are:  High seasonality  Labour intensive  Fragmented
  • 4. UPCOMING HOSPITALITYUPCOMING HOSPITALITY TRENDSTRENDS IN INDIAIN INDIA 1.Millennials - They will become the core customer within the hospitality and travel industries over the next five to ten years.
  • 5. 2.Speed and precision  It will be a requirement when it comes to accommodating Millennials in upcoming years.
  • 6. 3.WOW customer service Service today consists of four levels: basic, expected, desired and WOW.
  • 8. 5.Expectation of more international visitors Average rates and occupancy  levels in INDIA are likely to  increase over the next few  years ,  influenced by a very  new market 'Find What You  Seek‘ campaign directed at  international tourists, and the  'Go Beyond' campaign  steered toward the domestic  market.
  • 9. 6.Social media and mobile will be inseparable The goal is to capture at least  30% of  room  reservations  through  an  online  channel,  whether  through  the  hotel’s  own  website,  the  global  distribution  systems  or  search-engine  marketing  initiatives .               The potential business from  mobile users is huge and the next big  market for hotel marketers.” 
  • 10. 7.Review site tactics7.Review site tactics TripAdvisor has become the world's most popular travel website with 34 million unique users each month.
  • 11. Reputation Management. There is much anticipation that reputation management will begin to dictate the hotel industry in upcoming years. the world wide web has the power of influencing one's decision making process.