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Cognizant 20-20 Insights
May 2021
Utilities Can Ramp Up CX with a
Customer Data Platform
A CDP will enhance the utility customer experience while eliminating the need
to replace disparate legacy systems.
Executive Summary
After experiencing a century or so of stable and consistent
business conditions, the utility industry over the last 10
years has faced unprecedented change — including
paradigm shifts that will revolutionize how utilities
do business. Chiefly, the advent of distributed energy
resources means the grid is no longer just a one-way
street to manage from generation, to transmission, and
on to distribution to end users. Some consumers, by
deploying solar and wind generation, and using better
battery storage technology, have evolved into “prosumers.”
Also, the pressure for ”greening” the energy grid continues
to surge.
All these shifts, in concert, have dramatically altered
how utility companies engage with their consumers
and elevated the demand to deliver world-class CX.
This means enabling energy end users to connect with
the utility at any time, and for any reason. It also entails
utilities going far beyond the facilitation of monthly
bills and payment methods, to omnichannel customer
service platforms, AI chatbots, hyperpersonalization, and
other cutting-edge technologies and services. In short,
customers have begun to demand the type of CX they
have grown accustomed to receiving from providers in
other areas of their life, notably retail and finance.
2 / Utilities Can Ramp Up CX with a Customer Data Platform
Cognizant 20-20 Insights
While utilities’ push toward CX excellence has
been gradually happening, the global pandemic
along with the other disruptive shifts are making
investments in CX improvement urgently imperative.
This is evidenced in our joint research study with ESI
ThoughtLab, in which we interviewed senior leaders
from hundreds of utilities to understand how their
priorities have shifted due to COVID-19. Though CX
held the number two spot in both 2019 and 2020,
ranking only after cybersecurity, a substantially
greater percentage of respondents in 2020 indicated
that responding to shifts in customer expectations is
critically important (See Figure 1).
Executives’ views of priorities, pre-/post-pandemic
2019 2020
Cybersecurity Cybersecurity
Keeping up with digitizing
customer experiences
Shifts in digital
customer expectations
Insufficient budget Major cuts in budgets
26%
49%
26%
39%
17%
49%
Source: Cognizant and ESI ThoughtLab
Figure 1
3 / Utilities Can Ramp Up CX with a Customer Data Platform
Cognizant 20-20 Insights
When asked how the current landscape, including
the pandemic, has impacted their planned
investments over the next couple of years, 55% of
respondents indicated that the need for investment
in CX has increased and become a greater priority,
falling behind only grid modernization (see Figure 2).
In this white paper, we describe how utilities can
deploy a CDP to unlock their legacy systems’
potential and create the necessary toolsets to deliver
improved CX at speed and scale.
Utility executives’ investment plans for the next two years
Impact over next two years
Investment area Increase Decrease No impact
Grid modernization 64% 11% 25%
Improvements in customer experience 55% 5% 39%
Digital transformation 54% 24% 22%
Renewable energy generation 48% 6% 46%
Nuclear power capabilities 39% 13% 48%
Call centers 38% 14% 48%
Business operations staff 37% 20% 43%
Consultants and IT service providers 36% 15% 47%
Business process outsourcing 36% 15% 49%
Plant staff 17% 39% 44%
Source: Cognizant and ESI ThoughtLab
Figure 2
4 / Utilities Can Ramp Up CX with a Customer Data Platform
Cognizant 20-20 Insights
CX benefits of implementing CDP
CDP, with its sophisticated engagement layer, offers solutions for a host of business needs, most of which
directly impact CX. By helping utilities unlock value from their legacy CIS platforms, CDP facilitates state-of-
the-art contact center solutions.
Business imperative Key CDP benefits
Simplified business process
Makes business processes simpler by introducing guided scripting, seeking less
information and simplifying navigation — all of which can help CSRs transact
better, faster and easier online.
Omnichannel interactions
Routes any incoming work item — including voice calls, email, SMS, web
chats, etc.— to the most qualified available agents and establishes consistent
interaction across channels.
Unified agent experience
Empowers and enables agents by providing the right information on a single
platform and predicting the nature of the call and caller, which helps ensure
first-time resolution and shorter call durations.
Workflow automation
Configures workflows to support current and future business processes
within the CRM platform and creates workflow automation with call scripting
processes to streamline customer transactions.
Single view of customer
Integrates customer interactions from all channels and provides holistic
customer information to the CSR.
Figure 3
5 / Utilities Can Ramp Up CX with a Customer Data Platform
Cognizant 20-20 Insights
Cognizant 20-20 Insights
Adding a CDP layer to increase agility
Recognizing that most utilities’ homegrown legacy
systems lack the agility and robustness required to
keep up the pace of innovation modern customers
demand, we have developed an approach of using a
CDP
1
to enable the rapid enhancement of the overall
CX while continuing to leverage legacy platform
infrastructure. By eliminating the need for expensive
legacy system replacements, the CDP layer allows
organizations to unlock the value of their existing
investments.
With the CDP, utilities can unlock the potential of
their “system of record” to enable a fast and scalable
“system of innovation”
2
(see Figure 4). The CDP
enables innovation, significantly lowers risk and
reduces the total cost of ownership. The system of
innovation allows utilities to start with minimum
viable product (MVP) and then develop products on
the “fail faster and innovate faster” model.
A systemic framework supports systems of innovation
System of Record
System of Differentiation
Customer
Data
Platform
System of Innovation
CIS, Asset Management, GIS, SCADA
Analytics
AI/ML Chatbot Mobile
Communication
Customer 360 Social Media
Cloud adoption
Figure 4
6 / Utilities Can Ramp Up CX with a Customer Data Platform
Cognizant 20-20 Insights
The CDP gathers all utility customer data together to
create a unified view of each end user. It is designed
to analyze this data from multiple sources and
provide insights, recommendations and a holistic
view of each customer — based on data from every
stage of their journey with the utility (see Figure 5).
Customer 360
While it’s a challenge to derive a consolidated view of
the customer from disparate legacy systems, a CDP
can help utilities transform contact center operations
to create a true future-state Customer 360 platform.
So CDP enables Customer 360.
For the CDP to derive a true 360-degree picture of
customer data, these are the critical challenges that
practitioners face:
	
❙ Experience gaps between corporate and
at-home applications
	
❙ No single view of the customer
	
❙ Lack of integration due to disparate systems
	
❙ Limited self-service capability
	
❙ Poor knowledge management
	
❙ Inconsistent experience for customers and agents
Figure 5
Customer Data Platform
Engagement Layer
API Manager
Transformation
Layer
Utility Legacy System (Oracle CC&B, Maximo, Outage Management)
Database
The CDP leverages legacy apps to enhance CX
By eliminating the need for expensive legacy system replacements,
the CDP layer allows organizations to unlock the value of their
existing investments.
7 / Utilities Can Ramp Up CX with a Customer Data Platform
Cognizant 20-20 Insights
CDP Power: Solving a Wealth of
CX Issues for SW Utility
Shackled with multiple legacy systems, a US Southwest utility was unable to provide a
targeted, personalized CX nor to tailor customer marketing campaigns.
We created an enterprise CDP and brought in omnichannel reporting to consolidate data
at different levels. This real-time, data-synchronized network gave the client a single view of
the customer and the ability to quickly and dynamically create new analytical models and
personalized campaigns.
As a result of the CDP, these benefits were realized:
	
❙ Created match rules for identity resolution to form single Customer 360 views of
1.2 M customers
	
❙ Established relationships between entities (e.g., household) and linked customer
interactions and transactional data to build a unified Customer360 view
	
❙ Enriched customer profiles and grouped similar customers into segments for
targeted marketing
	
❙ Stored campaign response data and customer survey data from the marketing platform
inside the customer data hub to improve analytics and future campaign effectiveness
Quick Take
8 / Utilities Can Ramp Up CX with a Customer Data Platform
Cognizant 20-20 Insights
The way forward
Most utilities have a wide variety of modern and
legacy systems that hold valuable data that is not yet
democratized and usable across the organization.
A CDP solution allows them to rapidly build new
capabilities, connecting distributed cloud services
and unlocking legacy systems. Not only will
deploying a CDP improve your CX by democratizing
your data and increasing your organization’s
agility, but also, due to the cost-effective nature
of the CDP approach vs. a costly legacy system
overhaul, your utility will save money. These dollars
can be redeployed toward other cutting-edge
enhancements that will take you even further on the
journey to world-class CX.
In our experience, we find that implementing CDP
effectively and efficiently requires attention be paid
to the following four critical success factors:
	
❙ Don’t confuse CDP for CRM or CIS. While CDPs
and customer relationship management (CRM)
solutions collect customer data, a CDP formulates
a unified customer profile compiled from multiple
online and offline data sources.A CRM only stores
what’s known as first-party data or the customer’s
direct interactions with the company. Some
utilities try to replicate meter-to-cash operations in
CDP, and that is not the right approach.
	
❙ Focus on producing an MVP vs. taking a
“Big Bang” approach. Utilities do not need to
build out the entire solution to perfection to begin
to realize the benefits of the CDP approach. The
key to program success is for the team to create
an MVP to prompt CSRs to test variations and
offer feedback.
	
❙ Make sure your data model is legacy-system-
agnostic. The CDP should be agnostic of legacy
systems such as CIS so it remains legacy-agnostic
even when systems are changed.
	
❙ Set realistic, ample timelines — to set yourself
up for success. CDP requires ample time
to completely fulfill its potential. Unrealistic
timelines are all too typical in programs like this,
often dictated by stakeholders who see only the
tip of the proverbial iceberg instead of the whole
picture. It is critical to define realistic timelines
up front.
We expect utilities that focus on CX will continue to
keep pace with other industry leaders while those who
do not are ripe for disruption.The CDP approach,
while admittedly not a silver bullet, offers utilities a
solution to make headway and quickly ensure they are
moving in the right direction for the future.
9 / Utilities Can Ramp Up CX with a Customer Data Platform
Cognizant 20-20 Insights
Endnotes
1	 https://en.wikipedia.org/wiki/Customer_data_platform.
2	 Gartner introduced a pace layered application strategy in 2012 to help companies unlock a system of differentiation and
innovation, www.gartner.com/en/information-technology/glossary/pace-layered-application-strategy.
About the authors
Saurabh Sharma
Strategic Business Unit Head, Energy & Utilities Practice, Cognizant
Saurabh Sharma is Strategic BU head within Cognizant’s Energy &Utilities Practice, where he is
responsible for the Western region business portfolio. In over 20 years of experience, Saurabh has held
a variety of roles across technology consulting, client services and P&L management. He has managed
numerous large-scale transformation programs and outsourcing relationships, and has partnered with
Fortune 500 organizations to deliver measurable business outcomes leveraging industry expertise
and new operating models through the application of analytics, cloud and other digital technologies.
Saurabh has a bachelor’s degree in electrical engineering and a post-graduate degree in industrial
management from the National Institute of Industrial Engineering, Mumbai. He can be contacted at
Saurabh.Sharma@cognizant.com | LinkedIn: https://www.linkedin.com/in/saurabh-sharma-a193542.
Deepak Jain
Director, Energy & Utilities Practice, Cognizant
Deepak Jain is a Director within Cognizant’s Energy & Utilities Practice, where he specializes in
customer experience solutions and technology strategy consulting. In his 18-plus years of global
experience in the energy and utilities industry, Deepak has been instrumental in transforming and
designing value-driven engagement models that delivered significant business value to clients in
their customer service, transmission and distribution, and workforce management business processes.
He has a bachelor’s degree in electronic engineering and an MBA in utilities from the National Power
Training Institute (Ministry of Power), India. Deepak can be contacted at Deepak.Jain9@cognizant.com |
LinkedIn: https://www.linkedin.com/in/deepakjain1980.
World Headquarters
300 Frank W. Burr Blvd., Suite 600
Teaneck, NJ 07666 USA
Phone: +1 201 801 0233
Fax: +1 201 801 0243
Toll Free: +1 888 937 3277
European Headquarters
1 Kingdom Street
Paddington Central
London W2 6BD England
Phone: +44 (0) 20 7297 7600
Fax: +44 (0) 20 7121 0102
India Operations Headquarters
#5/535 Old Mahabalipuram Road
Okkiyam Pettai, Thoraipakkam
Chennai, 600 096 India
Phone: +91 (0) 44 4209 6000
Fax: +91 (0) 44 4209 6060
APAC Headquarters
1 Changi Business Park Crescent,
Plaza 8@CBP # 07-04/05/06,
Tower A, Singapore 486025
Phone: + 65 6812 4051
Fax: + 65 6324 4051
About Cognizant Energy & Utilities
Cognizant’s Energy & Utilities business unit operates as a trusted global partner to electric, gas and water utility and energy providers, helping them
accelerate business performance and drive growth through the power of digital. By leveraging our domain expertise and knowledge of E&U business
process, we’re able to deliver next-gen digital solutions “in context” across the exploration, generation, transmission, distribution and supply value chain.
By doing so, we enable E&U organizations to reach the renewables future. Our E&U business unit is recognized as a leader in digital transformation
services by HFS Research for innovation, strong digital capabilities and mature industry-specific services that advance the industry’s ever-evolving
business requirements. Learn more at www.cognizant.com/utilities and www.cognizant.com/oil-gas-digital-solutions.
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology
models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn
how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
© Copyright 2021, Cognizant. All rights reserved. No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the express written permission from Cognizant. The information contained herein is subject to change without notice. All other trademarks mentioned
herein are the property of their respective owners.
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Utilities Can Ramp Up CX with a Customer Data Platform

  • 1. Cognizant 20-20 Insights May 2021 Utilities Can Ramp Up CX with a Customer Data Platform A CDP will enhance the utility customer experience while eliminating the need to replace disparate legacy systems. Executive Summary After experiencing a century or so of stable and consistent business conditions, the utility industry over the last 10 years has faced unprecedented change — including paradigm shifts that will revolutionize how utilities do business. Chiefly, the advent of distributed energy resources means the grid is no longer just a one-way street to manage from generation, to transmission, and on to distribution to end users. Some consumers, by deploying solar and wind generation, and using better battery storage technology, have evolved into “prosumers.” Also, the pressure for ”greening” the energy grid continues to surge. All these shifts, in concert, have dramatically altered how utility companies engage with their consumers and elevated the demand to deliver world-class CX. This means enabling energy end users to connect with the utility at any time, and for any reason. It also entails utilities going far beyond the facilitation of monthly bills and payment methods, to omnichannel customer service platforms, AI chatbots, hyperpersonalization, and other cutting-edge technologies and services. In short, customers have begun to demand the type of CX they have grown accustomed to receiving from providers in other areas of their life, notably retail and finance.
  • 2. 2 / Utilities Can Ramp Up CX with a Customer Data Platform Cognizant 20-20 Insights While utilities’ push toward CX excellence has been gradually happening, the global pandemic along with the other disruptive shifts are making investments in CX improvement urgently imperative. This is evidenced in our joint research study with ESI ThoughtLab, in which we interviewed senior leaders from hundreds of utilities to understand how their priorities have shifted due to COVID-19. Though CX held the number two spot in both 2019 and 2020, ranking only after cybersecurity, a substantially greater percentage of respondents in 2020 indicated that responding to shifts in customer expectations is critically important (See Figure 1). Executives’ views of priorities, pre-/post-pandemic 2019 2020 Cybersecurity Cybersecurity Keeping up with digitizing customer experiences Shifts in digital customer expectations Insufficient budget Major cuts in budgets 26% 49% 26% 39% 17% 49% Source: Cognizant and ESI ThoughtLab Figure 1
  • 3. 3 / Utilities Can Ramp Up CX with a Customer Data Platform Cognizant 20-20 Insights When asked how the current landscape, including the pandemic, has impacted their planned investments over the next couple of years, 55% of respondents indicated that the need for investment in CX has increased and become a greater priority, falling behind only grid modernization (see Figure 2). In this white paper, we describe how utilities can deploy a CDP to unlock their legacy systems’ potential and create the necessary toolsets to deliver improved CX at speed and scale. Utility executives’ investment plans for the next two years Impact over next two years Investment area Increase Decrease No impact Grid modernization 64% 11% 25% Improvements in customer experience 55% 5% 39% Digital transformation 54% 24% 22% Renewable energy generation 48% 6% 46% Nuclear power capabilities 39% 13% 48% Call centers 38% 14% 48% Business operations staff 37% 20% 43% Consultants and IT service providers 36% 15% 47% Business process outsourcing 36% 15% 49% Plant staff 17% 39% 44% Source: Cognizant and ESI ThoughtLab Figure 2
  • 4. 4 / Utilities Can Ramp Up CX with a Customer Data Platform Cognizant 20-20 Insights CX benefits of implementing CDP CDP, with its sophisticated engagement layer, offers solutions for a host of business needs, most of which directly impact CX. By helping utilities unlock value from their legacy CIS platforms, CDP facilitates state-of- the-art contact center solutions. Business imperative Key CDP benefits Simplified business process Makes business processes simpler by introducing guided scripting, seeking less information and simplifying navigation — all of which can help CSRs transact better, faster and easier online. Omnichannel interactions Routes any incoming work item — including voice calls, email, SMS, web chats, etc.— to the most qualified available agents and establishes consistent interaction across channels. Unified agent experience Empowers and enables agents by providing the right information on a single platform and predicting the nature of the call and caller, which helps ensure first-time resolution and shorter call durations. Workflow automation Configures workflows to support current and future business processes within the CRM platform and creates workflow automation with call scripting processes to streamline customer transactions. Single view of customer Integrates customer interactions from all channels and provides holistic customer information to the CSR. Figure 3
  • 5. 5 / Utilities Can Ramp Up CX with a Customer Data Platform Cognizant 20-20 Insights Cognizant 20-20 Insights Adding a CDP layer to increase agility Recognizing that most utilities’ homegrown legacy systems lack the agility and robustness required to keep up the pace of innovation modern customers demand, we have developed an approach of using a CDP 1 to enable the rapid enhancement of the overall CX while continuing to leverage legacy platform infrastructure. By eliminating the need for expensive legacy system replacements, the CDP layer allows organizations to unlock the value of their existing investments. With the CDP, utilities can unlock the potential of their “system of record” to enable a fast and scalable “system of innovation” 2 (see Figure 4). The CDP enables innovation, significantly lowers risk and reduces the total cost of ownership. The system of innovation allows utilities to start with minimum viable product (MVP) and then develop products on the “fail faster and innovate faster” model. A systemic framework supports systems of innovation System of Record System of Differentiation Customer Data Platform System of Innovation CIS, Asset Management, GIS, SCADA Analytics AI/ML Chatbot Mobile Communication Customer 360 Social Media Cloud adoption Figure 4
  • 6. 6 / Utilities Can Ramp Up CX with a Customer Data Platform Cognizant 20-20 Insights The CDP gathers all utility customer data together to create a unified view of each end user. It is designed to analyze this data from multiple sources and provide insights, recommendations and a holistic view of each customer — based on data from every stage of their journey with the utility (see Figure 5). Customer 360 While it’s a challenge to derive a consolidated view of the customer from disparate legacy systems, a CDP can help utilities transform contact center operations to create a true future-state Customer 360 platform. So CDP enables Customer 360. For the CDP to derive a true 360-degree picture of customer data, these are the critical challenges that practitioners face: ❙ Experience gaps between corporate and at-home applications ❙ No single view of the customer ❙ Lack of integration due to disparate systems ❙ Limited self-service capability ❙ Poor knowledge management ❙ Inconsistent experience for customers and agents Figure 5 Customer Data Platform Engagement Layer API Manager Transformation Layer Utility Legacy System (Oracle CC&B, Maximo, Outage Management) Database The CDP leverages legacy apps to enhance CX By eliminating the need for expensive legacy system replacements, the CDP layer allows organizations to unlock the value of their existing investments.
  • 7. 7 / Utilities Can Ramp Up CX with a Customer Data Platform Cognizant 20-20 Insights CDP Power: Solving a Wealth of CX Issues for SW Utility Shackled with multiple legacy systems, a US Southwest utility was unable to provide a targeted, personalized CX nor to tailor customer marketing campaigns. We created an enterprise CDP and brought in omnichannel reporting to consolidate data at different levels. This real-time, data-synchronized network gave the client a single view of the customer and the ability to quickly and dynamically create new analytical models and personalized campaigns. As a result of the CDP, these benefits were realized: ❙ Created match rules for identity resolution to form single Customer 360 views of 1.2 M customers ❙ Established relationships between entities (e.g., household) and linked customer interactions and transactional data to build a unified Customer360 view ❙ Enriched customer profiles and grouped similar customers into segments for targeted marketing ❙ Stored campaign response data and customer survey data from the marketing platform inside the customer data hub to improve analytics and future campaign effectiveness Quick Take
  • 8. 8 / Utilities Can Ramp Up CX with a Customer Data Platform Cognizant 20-20 Insights The way forward Most utilities have a wide variety of modern and legacy systems that hold valuable data that is not yet democratized and usable across the organization. A CDP solution allows them to rapidly build new capabilities, connecting distributed cloud services and unlocking legacy systems. Not only will deploying a CDP improve your CX by democratizing your data and increasing your organization’s agility, but also, due to the cost-effective nature of the CDP approach vs. a costly legacy system overhaul, your utility will save money. These dollars can be redeployed toward other cutting-edge enhancements that will take you even further on the journey to world-class CX. In our experience, we find that implementing CDP effectively and efficiently requires attention be paid to the following four critical success factors: ❙ Don’t confuse CDP for CRM or CIS. While CDPs and customer relationship management (CRM) solutions collect customer data, a CDP formulates a unified customer profile compiled from multiple online and offline data sources.A CRM only stores what’s known as first-party data or the customer’s direct interactions with the company. Some utilities try to replicate meter-to-cash operations in CDP, and that is not the right approach. ❙ Focus on producing an MVP vs. taking a “Big Bang” approach. Utilities do not need to build out the entire solution to perfection to begin to realize the benefits of the CDP approach. The key to program success is for the team to create an MVP to prompt CSRs to test variations and offer feedback. ❙ Make sure your data model is legacy-system- agnostic. The CDP should be agnostic of legacy systems such as CIS so it remains legacy-agnostic even when systems are changed. ❙ Set realistic, ample timelines — to set yourself up for success. CDP requires ample time to completely fulfill its potential. Unrealistic timelines are all too typical in programs like this, often dictated by stakeholders who see only the tip of the proverbial iceberg instead of the whole picture. It is critical to define realistic timelines up front. We expect utilities that focus on CX will continue to keep pace with other industry leaders while those who do not are ripe for disruption.The CDP approach, while admittedly not a silver bullet, offers utilities a solution to make headway and quickly ensure they are moving in the right direction for the future.
  • 9. 9 / Utilities Can Ramp Up CX with a Customer Data Platform Cognizant 20-20 Insights Endnotes 1 https://en.wikipedia.org/wiki/Customer_data_platform. 2 Gartner introduced a pace layered application strategy in 2012 to help companies unlock a system of differentiation and innovation, www.gartner.com/en/information-technology/glossary/pace-layered-application-strategy. About the authors Saurabh Sharma Strategic Business Unit Head, Energy & Utilities Practice, Cognizant Saurabh Sharma is Strategic BU head within Cognizant’s Energy &Utilities Practice, where he is responsible for the Western region business portfolio. In over 20 years of experience, Saurabh has held a variety of roles across technology consulting, client services and P&L management. He has managed numerous large-scale transformation programs and outsourcing relationships, and has partnered with Fortune 500 organizations to deliver measurable business outcomes leveraging industry expertise and new operating models through the application of analytics, cloud and other digital technologies. Saurabh has a bachelor’s degree in electrical engineering and a post-graduate degree in industrial management from the National Institute of Industrial Engineering, Mumbai. He can be contacted at Saurabh.Sharma@cognizant.com | LinkedIn: https://www.linkedin.com/in/saurabh-sharma-a193542. Deepak Jain Director, Energy & Utilities Practice, Cognizant Deepak Jain is a Director within Cognizant’s Energy & Utilities Practice, where he specializes in customer experience solutions and technology strategy consulting. In his 18-plus years of global experience in the energy and utilities industry, Deepak has been instrumental in transforming and designing value-driven engagement models that delivered significant business value to clients in their customer service, transmission and distribution, and workforce management business processes. He has a bachelor’s degree in electronic engineering and an MBA in utilities from the National Power Training Institute (Ministry of Power), India. Deepak can be contacted at Deepak.Jain9@cognizant.com | LinkedIn: https://www.linkedin.com/in/deepakjain1980.
  • 10. World Headquarters 300 Frank W. Burr Blvd., Suite 600 Teaneck, NJ 07666 USA Phone: +1 201 801 0233 Fax: +1 201 801 0243 Toll Free: +1 888 937 3277 European Headquarters 1 Kingdom Street Paddington Central London W2 6BD England Phone: +44 (0) 20 7297 7600 Fax: +44 (0) 20 7121 0102 India Operations Headquarters #5/535 Old Mahabalipuram Road Okkiyam Pettai, Thoraipakkam Chennai, 600 096 India Phone: +91 (0) 44 4209 6000 Fax: +91 (0) 44 4209 6060 APAC Headquarters 1 Changi Business Park Crescent, Plaza 8@CBP # 07-04/05/06, Tower A, Singapore 486025 Phone: + 65 6812 4051 Fax: + 65 6324 4051 About Cognizant Energy & Utilities Cognizant’s Energy & Utilities business unit operates as a trusted global partner to electric, gas and water utility and energy providers, helping them accelerate business performance and drive growth through the power of digital. By leveraging our domain expertise and knowledge of E&U business process, we’re able to deliver next-gen digital solutions “in context” across the exploration, generation, transmission, distribution and supply value chain. By doing so, we enable E&U organizations to reach the renewables future. Our E&U business unit is recognized as a leader in digital transformation services by HFS Research for innovation, strong digital capabilities and mature industry-specific services that advance the industry’s ever-evolving business requirements. Learn more at www.cognizant.com/utilities and www.cognizant.com/oil-gas-digital-solutions. About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant. © Copyright 2021, Cognizant. All rights reserved. No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the express written permission from Cognizant. The information contained herein is subject to change without notice. All other trademarks mentioned herein are the property of their respective owners. Codex 6649