Visiting Dodson Professor Colloquium - Vancouver, University of British Columbia - iSchool of Library, Archival and Information Studies - 14 March 2019 12:00 pm - Chilcotin Room (256), Irving K. Barber Learning Centre
Articulo
Journal of Computing; vol. 2, no. 5
sers of Institutional Repositories and Digital Libraries are known by their needs for very specific information about one or more subjects. To characterize users profiles and offer them new documents and resources is one of the main challenges of today's libraries. In this paper, a Selective Dissemination of Information service is described, which proposes an Ontology-based Context Aware system for identifying user's context (research subjects, work team, areas of interest). This system enables librarians to broaden users profiles beyond the information that users have introduced by hand (such as institution, age and language). The system requires a context retrieval layer to capture user information and behavior, and an inference engine to support context inference from many information sources (selected documents and users' queries).
Ver registro completo en: http://sedici.unlp.edu.ar/handle/10915/5526
Lecture presented at the 4th Rizal Library International Conference on the theme "Library Spaces: Building Effective and Sustainable Physical and Virtual Libraries" (Ateneo de Manila University, Quezon City, 21-22 October 2010) by Joseph M. Yap
User ethnographies: informing requirements specifications for Ireland's, nati...dri_ireland
Presented at DH2013, Lincoln University, Nebraska (17 July 2013).
The diversity of DRI’s community, that is national cultural institutions, university libraries and other higher education institutions, as well as their respective research institutes, national broadcasters and various independent and state bodies, requires reconciliation between their various perspectives. This paper will discuss requirements specifications in light of these stakeholder interviews and the national report, which form a crucial part of the information gathering phase of requirements engineering, and consider how user ethnographies can enhance our understanding of the user and their software needs.
Memory-making and the emergent archive posterLeisa Gibbons
For Community Informatics conference: CIRN Prato 2015.
There is a critical and growing need to understand and embrace the complex memory and archival needs of an expanding,
technologically savvy and actively participative society.
The need for memory-making and heritage is as diverse as the people and communities creating the stories. Memory-making plays a significant role in the identification of social and cultural standards, as well as values and factors that influence recordkeeping across multiple plural (and contested) memory
spaces including personal, community, collective and networked memories.
In my research I saw that YouTube was an enabler, facilitator and platform of personal curation, mediation and memory-making, hence providing a space for recordkeeping that supports the ongoing use of records through spacetime - an emergent archive
The Mediated Recordkeeping model (Figure 1) represents a framework to support the emergent archive to facilitate, enable and engage memory-making,rather than focus on selection, collection, and protection of cultural heritage within the bounds and custody of the institution.
Articulo
Journal of Computing; vol. 2, no. 5
sers of Institutional Repositories and Digital Libraries are known by their needs for very specific information about one or more subjects. To characterize users profiles and offer them new documents and resources is one of the main challenges of today's libraries. In this paper, a Selective Dissemination of Information service is described, which proposes an Ontology-based Context Aware system for identifying user's context (research subjects, work team, areas of interest). This system enables librarians to broaden users profiles beyond the information that users have introduced by hand (such as institution, age and language). The system requires a context retrieval layer to capture user information and behavior, and an inference engine to support context inference from many information sources (selected documents and users' queries).
Ver registro completo en: http://sedici.unlp.edu.ar/handle/10915/5526
Lecture presented at the 4th Rizal Library International Conference on the theme "Library Spaces: Building Effective and Sustainable Physical and Virtual Libraries" (Ateneo de Manila University, Quezon City, 21-22 October 2010) by Joseph M. Yap
User ethnographies: informing requirements specifications for Ireland's, nati...dri_ireland
Presented at DH2013, Lincoln University, Nebraska (17 July 2013).
The diversity of DRI’s community, that is national cultural institutions, university libraries and other higher education institutions, as well as their respective research institutes, national broadcasters and various independent and state bodies, requires reconciliation between their various perspectives. This paper will discuss requirements specifications in light of these stakeholder interviews and the national report, which form a crucial part of the information gathering phase of requirements engineering, and consider how user ethnographies can enhance our understanding of the user and their software needs.
Memory-making and the emergent archive posterLeisa Gibbons
For Community Informatics conference: CIRN Prato 2015.
There is a critical and growing need to understand and embrace the complex memory and archival needs of an expanding,
technologically savvy and actively participative society.
The need for memory-making and heritage is as diverse as the people and communities creating the stories. Memory-making plays a significant role in the identification of social and cultural standards, as well as values and factors that influence recordkeeping across multiple plural (and contested) memory
spaces including personal, community, collective and networked memories.
In my research I saw that YouTube was an enabler, facilitator and platform of personal curation, mediation and memory-making, hence providing a space for recordkeeping that supports the ongoing use of records through spacetime - an emergent archive
The Mediated Recordkeeping model (Figure 1) represents a framework to support the emergent archive to facilitate, enable and engage memory-making,rather than focus on selection, collection, and protection of cultural heritage within the bounds and custody of the institution.
Presented by Amy Ciesielski in the "Understanding What Users Need to Understand Us (and Our Data)" session at the Access, Outreach, and Use of Moving Image Archives Stream during the AMIA 2015 Conference on Saturday, November 21, 2015.
ABSTRACT : A digital is an organized collection of electronic resources. Digital library is a very complex and dynamic entity. It has brought phenomenal change in information collection, preservation and dissemination scene of the world. It is complex entity because it completely based on ICT systems. A distinction is often made between content that was created in a digital format, known as born-digital, and information that has been converted from a physical medium, e.g. paper, by digitizing. It should also be noted that not all electronic content is in digital data format. The term hybrid library is sometimes used for libraries that have both physical collections and electronic collections for example: American Memory is a digital library within the Library of Congress.
A presentation on Digital Content Management by Rupesh Kumar A, Assistant Professor, Department of Studies and Research in Library and Information Science, Tumkur University, Tumakuru, Karnataka, India.
This was the proposal our group submitted at the beginning of the semester outlining our goals for the project. View the DL here - http://tinyurl.com/FLsubcultDL
Slide deck from presentation on Oct 8, 2015 at Johns Hopkins University. Topic is Digital Curation in Art Museums: Technology, People, Process. #jhudigcur
Integrating Digital Curation in a Digital Library Curriculum: the Internation...Anna Maria Tammaro
Presentation of Anna Maria Tammaro at the International Conference Framing the Digital Curation Curriculum http://www.digcur-education.org/eng/International-Conference
Use of a follow-up survey for improvement of a digital libraryKathryn Brockmeier
This paper will begin with an overview of digital libraries and usability and a brief discussion of recent trends in usability testing of digital libraries. That is followed by a brief discussion of continuous quality improvement of a digital library, specifically the implementation of a follow-up survey to be completed by the general population who visit a publicly accessed digital library. Then a follow-up instrument is introduced.
Presented by Amy Ciesielski in the "Understanding What Users Need to Understand Us (and Our Data)" session at the Access, Outreach, and Use of Moving Image Archives Stream during the AMIA 2015 Conference on Saturday, November 21, 2015.
ABSTRACT : A digital is an organized collection of electronic resources. Digital library is a very complex and dynamic entity. It has brought phenomenal change in information collection, preservation and dissemination scene of the world. It is complex entity because it completely based on ICT systems. A distinction is often made between content that was created in a digital format, known as born-digital, and information that has been converted from a physical medium, e.g. paper, by digitizing. It should also be noted that not all electronic content is in digital data format. The term hybrid library is sometimes used for libraries that have both physical collections and electronic collections for example: American Memory is a digital library within the Library of Congress.
A presentation on Digital Content Management by Rupesh Kumar A, Assistant Professor, Department of Studies and Research in Library and Information Science, Tumkur University, Tumakuru, Karnataka, India.
This was the proposal our group submitted at the beginning of the semester outlining our goals for the project. View the DL here - http://tinyurl.com/FLsubcultDL
Slide deck from presentation on Oct 8, 2015 at Johns Hopkins University. Topic is Digital Curation in Art Museums: Technology, People, Process. #jhudigcur
Integrating Digital Curation in a Digital Library Curriculum: the Internation...Anna Maria Tammaro
Presentation of Anna Maria Tammaro at the International Conference Framing the Digital Curation Curriculum http://www.digcur-education.org/eng/International-Conference
Use of a follow-up survey for improvement of a digital libraryKathryn Brockmeier
This paper will begin with an overview of digital libraries and usability and a brief discussion of recent trends in usability testing of digital libraries. That is followed by a brief discussion of continuous quality improvement of a digital library, specifically the implementation of a follow-up survey to be completed by the general population who visit a publicly accessed digital library. Then a follow-up instrument is introduced.
Web-scale Discovery Services are becoming an integral part of libraries' information gathering arsenal. These services are able to use a single interface to seamlessly integrate results from a wide range of online sources, emulating the experience patrons have come to expect from Internet search engines. But despite their ability to streamline searching, discovery services provide a wide set of challenges for libraries who implement them. This virtual conference will touch on both the potential of discovery services as well as some of the issues involved.
Presentation by Christine Yeats for Information Awareness Month 2010 "Referen...NSW State Archives
Presented at the "Reference & Access in the Digital Age” Seminar held on 12 May for Information Awareness Month 2010. The seminar was co-hosted by the NSW branch of the Australian Society of Archivists (ASA) and the ASA Reference Access and Public Program Special Interest Group (RAPPSIG)
This is the presentation of the Juan Cruz-Benito’s PhD “On data-driven systems analyzing, supporting and enhancing users’ interaction and experience” that was defended on September 3rd, 2018 in the Faculty of Sciences at University of Salamanca Spain. This PhD was graded with the maximum qualification “Sobresaliente Cum Laude”.
The Social Semantic Server - A Flexible Framework to Support Informal Learnin...Sebastian Dennerlein
Introduction: Scaling Informal Workplace Learning
System Design: Designing a flexible framework for informal workplace learning
Theoretical Underpinning
Design Principles
System Implementation: SOA for a Hybrid Knowledge Representation
Software Architecture
Services
Applications: B&P, KnowBrain & Bookmarker/ Attacher
Conclusion on the Support of Informal Learning
Future Work: Next Steps & What else can be achieve by the SSS?
Integrating Digital Curation in a Digital Library curriculum: the Internatio...DigCurV
Presentation by Anna Maria Tammaro University of Parma, Florence at the DigCurV International Conference; Framing the digital curation curriculum
6-7 May, 2013
Florence, Rome
Presentation given on October 10, 2012 at the School of Information Management, Faculty of Management at Dalhousie University.
Abstract: Ensuring persistent access to digital content is a challenge confronting contemporary institutions of all types and sizes, regardless of professional, disciplinary or organizational context. Introduced in 2002, the term digital curation describes an array of principles, strategies and technical approaches for enabling the use and re-use of reliable and trusted digital content into the indefinite future. Trusted digital repositories have emerged as one strategy in response to today's digital curatorial challenges. Successful digital repository development and deployment necessitates coordination and collaboration among an array of actors, resources, and diverse, potentially divergent requirements. The literature contains an assortment of digital repository planning and best practice recommendations and resources, though reports on actual, as opposed to perceived or potential, roadblocks and obstacles are less reported. Drawing from a first-hand account of an extensive, multi-year digital curation and repository project at a major research university, this presentation provides an overview of what was done, including what worked and what didn’t, and resulting recommendations for advancing digital repository planning, implementation, and research.
This presentation was provided by Edward M. Corrado on Wednesday, June 14, during the NISO virtual event, Images: Digitization & Preservation of Special Collections in Libraries, Museums and Archives.
Foundations to Actions: Extending Innovations to Digital Libraries in Partner...Trish Rose-Sandler
This talk was given by Trish Rose-Sandler, Leora Siegel, Katie Mika, Pamela McClanahan, Ariadne Rehbein, Marissa Kings, and Alicia Esquivel at the DPLAFest in Chicago on April 21 2017
Redesigning the Open Access Institutional RepositoryEdward Luca
This lecture presents a redesign project of UTS's institutional repository, OPUS. It explains some of the challenges faced by libraries in ensuring eRepository participation, and investigates three user groups - academics, librarians, and information seekers. User experience principles are used to address issues around navigation, terminology, and visual identity.
Presented as a guest lecture to Designing for the Web (Spring 2016) students.
INNOVATION AND RESEARCH (Digital Library Information Access)Libcorpio
Innovation and research, Digital Library Information Access, LIS Education, Library and Information Science, LIS Studies, Information Management, Education and Learning, Library science, Information science, Digital Libraries, Research on Digital Libraries, DL, Innovation in libraries and publishing, Areas of Research for DL, Information Discovery, Collection Management and Preservation, Interoperability, Economic, Social and Legal Issues, Core Topics In Digital Libraries, DL Research Around The World
Similar to From Access to Use: the quality of human-archives interactions as a research question (20)
Collaborare in rete per conoscere e promuovere i prodotti agroalimentari: i l...Pierluigi Feliciati
I fenomeni attuali della comunicazione e dell’interazione tramite Internet e il Web sono quanto mai difficili da definire in modo autorevole, essendo in continuo aggiornamento. D’altro canto, gli effetti delle novità nelle tecnologie della comunicazione sono così importanti sulle relazioni sociali, sull’economia, sui territori, sulla nostra vita quotidiana da non poter essere affrontati con leggerezza, né utilizzando solo categorie di valutazione tradizionali. Un fenomeno sorprendente, con una portata assolutamente imprevedibile al suo esordio, neanche venti anni fa, è l’enciclopedia collaborativa libera ed aperta Wikipedia. Diversi studi scientifici hanno dimostrato come Wikipedia, ormai ai primi posti tra le risorse più consultate del Web, abbia raggiunto buoni livelli di qualità nelle sue voci, e come possa migliorare le competenze informative di chi vi contribuisce e influenzare i comportamenti di chi la consulta. In particolare, sono stati dimostrati effetti importanti della presenza di voci di qualità in varie lingue sulle scelte delle destinazioni turistiche. Effetti analoghi possono attivarsi sulla visibilità e conoscenza dei prodotti agroalimentari tipici, sostenendo la diffusione di informazioni corrette presso i consumatori. Presso l’Università di Macerata da circa tre anni sono stati organizzati numerosi workshop che hanno coinvolto un numero significativo di professori, studenti e imprenditori, per sperimentare l’uso dell’ecosistema Wikipedia per creare guide turistiche, itinerari e voci d’enciclopedia dedicate ai prodotti dei territori marchigiani. In questo intervento si intende dare conto di questa linea di attività, della metodologia adottata e qualche primo bilancio sui risultati.
Scrivere con gli studenti del territorio colpito dal terremoto: i laboratori ...Pierluigi Feliciati
Perché si ragiona ormai di filosofia dell’informazione digitale? Come intellettuali e docenti dobbiamo sentire la necessità di andare oltre le spesso sterili contrapposizioni tra “apocalittici e integrati”, mettendo piuttosto a fuoco quali siano i confini tra vita online e offline, quale possa essere il valore dell’identità individuale e collettiva nell’infosfera globale, quali i rischi e quali le potenzialità di tecnologie sempre più disruptive. Pensando poi al territorio, all’eredità culturale e alla responsabilità collettiva che ricade su tutti noi per la sua tutela e valorizzazione, non è possibile non porci alcune domande: come basare la valorizzazione sui risultati della ricerca scientifica, come condividere con le comunità di eredità tali conoscenze, usando quali canali, adottando quali linguaggi, coinvolgendo seriamente più cittadini possibile? Un’utopia, quella dell’attivazione dell’intelligenza collettiva, che ha dimostrato di avere buone probabilità di diventare pratica concreta e virtuosa, se si guarda al percorso e alla popolarità dell’ecosistema Wikipedia. La condizione che si è mostrata con evidenza è che gli utenti (le persone, le organizzazioni, le imprese) accettino un patto sulla collaborazione, sulla sperimentazione della neutralità, sulla libertà di uso e riuso delle risorse digitali, sul rispetto delle fonti e facciano un passo indietro, invertendo il rapporto classico tra peso dell’autorialità e affidabilità dei contenuti.
Presso l’Università di Macerata, fin dal lancio da parte del Rettore del progetto Wiki: Appennino Centro Italia, si è provato ad investire sull’intelligenza collettiva, per creare o rinforzare le conoscenze “popolari” in rete, tramite Wikipedia, dei territori colpiti dalla serie sismica del 2016. Tante sono state le iniziative, in aula e fuori, e confortanti i risultati. In questo breve intervento si racconteranno presupposti, metodologie e primi risultati di quasi tre anni di questo progetto, prendendo come caso emblematico il laboratorio con gli studenti, organizzato insieme ai colleghi Giuseppe Capriotti e Maila Pentucci, per la redazione collaborativa delle voci di enciclopedia sul museo di Visso e sulla Madonna del Voto di Paolo da Visso.
Tutela e valorizzazione della memoria scritta: perché, cosa, come e soprattut...Pierluigi Feliciati
Intervento alla Conferenza "Conservarzione Tutela e Valorizzazione dei beni artistici e culturali", 3 marzo 2016, avvio progetto alternanza scuola-lavoro dell'Istituto Statale Lucio Lombardo Radice di Roma
Suzanne Lagerweij - Influence Without Power - Why Empathy is Your Best Friend...Suzanne Lagerweij
This is a workshop about communication and collaboration. We will experience how we can analyze the reasons for resistance to change (exercise 1) and practice how to improve our conversation style and be more in control and effective in the way we communicate (exercise 2).
This session will use Dave Gray’s Empathy Mapping, Argyris’ Ladder of Inference and The Four Rs from Agile Conversations (Squirrel and Fredrick).
Abstract:
Let’s talk about powerful conversations! We all know how to lead a constructive conversation, right? Then why is it so difficult to have those conversations with people at work, especially those in powerful positions that show resistance to change?
Learning to control and direct conversations takes understanding and practice.
We can combine our innate empathy with our analytical skills to gain a deeper understanding of complex situations at work. Join this session to learn how to prepare for difficult conversations and how to improve our agile conversations in order to be more influential without power. We will use Dave Gray’s Empathy Mapping, Argyris’ Ladder of Inference and The Four Rs from Agile Conversations (Squirrel and Fredrick).
In the session you will experience how preparing and reflecting on your conversation can help you be more influential at work. You will learn how to communicate more effectively with the people needed to achieve positive change. You will leave with a self-revised version of a difficult conversation and a practical model to use when you get back to work.
Come learn more on how to become a real influencer!
This presentation, created by Syed Faiz ul Hassan, explores the profound influence of media on public perception and behavior. It delves into the evolution of media from oral traditions to modern digital and social media platforms. Key topics include the role of media in information propagation, socialization, crisis awareness, globalization, and education. The presentation also examines media influence through agenda setting, propaganda, and manipulative techniques used by advertisers and marketers. Furthermore, it highlights the impact of surveillance enabled by media technologies on personal behavior and preferences. Through this comprehensive overview, the presentation aims to shed light on how media shapes collective consciousness and public opinion.
Collapsing Narratives: Exploring Non-Linearity • a micro report by Rosie WellsRosie Wells
Insight: In a landscape where traditional narrative structures are giving way to fragmented and non-linear forms of storytelling, there lies immense potential for creativity and exploration.
'Collapsing Narratives: Exploring Non-Linearity' is a micro report from Rosie Wells.
Rosie Wells is an Arts & Cultural Strategist uniquely positioned at the intersection of grassroots and mainstream storytelling.
Their work is focused on developing meaningful and lasting connections that can drive social change.
Please download this presentation to enjoy the hyperlinks!
Mastering the Concepts Tested in the Databricks Certified Data Engineer Assoc...SkillCertProExams
• For a full set of 760+ questions. Go to
https://skillcertpro.com/product/databricks-certified-data-engineer-associate-exam-questions/
• SkillCertPro offers detailed explanations to each question which helps to understand the concepts better.
• It is recommended to score above 85% in SkillCertPro exams before attempting a real exam.
• SkillCertPro updates exam questions every 2 weeks.
• You will get life time access and life time free updates
• SkillCertPro assures 100% pass guarantee in first attempt.
Doctoral Symposium at the 17th IEEE International Conference on Software Test...
From Access to Use: the quality of human-archives interactions as a research question
1. From Access to Use: the quality
of human-archives interactions
as a research question
Pierluigi Feliciati
University of Macerata (Italy)
Dodson Visiting Professor at UBC iSchool
2. premise
Barbara Craig, 1998: there is a risk that archives are
“condemned by their own methods to fall short in meeting the needs
of their users […] an updated version of the familiar scenario in which it
is assumed that conflicting demands and distinctions exist between
select services for an elite clientele and popular appeal and services for
the many”.
3. Access as an archival function
In the life cycle of archives, to perform the functions of creation,
retain, appraisal, preservation and disposition of records (and
information, or data, or metadata), they need to be accessed.
In digital environments, Access is possible mostly through Human-
Computer-Interaction, using ad-hoc interfaces.
The easiness-of-use of interfaces affects the intrinsic and estrinsic
quality of records, in terms of effectiveness of any function related
to their use.
4. Access as an archival function
The function of Access in digital environments is quite
complex.
It requires linguistic, cognitive, technical and content related
competences, to ensure effective writing, retrieval,
identification, comprehension, and connection into a
knowledge environment.
• So, Access could be configured as a pre-requirement to
perform any Use of Archives.
9. Users?
The notion of users should refer not just to final users, but to
any kind of USE (human or not) of records and archives, since
their very creation to their preservation and reading for
cultural purposes.
See: Access privileges
The authority to access a system to compile, classify, register, retrieve,
annotate, read, transfer or destroy records, granted to a person,
position or office within an organization or agency. (IP2 Dictionary)
10. Users or uses?
According to Beck 1977, information retrievers could be classified
whether they are
• browsers, interested in all the information meeting her criteria, not
concerned with the preciseness of how the material retrieved fits to her
search strategy, conscious that research needs time. Berry-keepers!
• searchers, interested in an exact fit between her information needs,
specifications, and the output that she receives. They are typically in a
hurry!
• reductionists, concerned about the interrelationships between various sets
of information, interested not only in the object under discussion, but also
the actor’s orientation toward that object, the perception that the actor
has of that object, and the intentions of the actor. We, studying
information and users
11. Users or uses?
• Whether the mission is to give easy access and fair use of
records to all categories of users, we must consider that:
• We can not tailor services on expert use(r)s
• Someone can be or not specialized or interested in deepening
archives provenance, maybe she’s just curious, or looking for
informational evidence of facts.
• An emerging category of users are the Genealogy-makers (Duff-
Johnson 2003), who are typically interested in the information
contained in records, in spite of being strumentally specialized in
the connection between records and in the provenance
12. Ethics and access to Archives
• ICA Statement of Principles Regarding Archival Description (1992), Preface and
art. 1.
• ICA Code of Ethics (1996), art. 6
• ICA Principles on Access to Archives (2013), art. 1, 3
The so-called «power of archivists» depends above all on the providing
of the widest possible access to trustful archives for everyone. The
principles application is not that granted, in the direct, on-site
mediation with users as well in the development and management of
digital services.
(Horn 1989, Shwatrz-Cook 2002, Robertson 2004, Cook 2006, Greene 2009)
13. Quality of Use
The Quality of Use depends on “the effectiveness, productivity,
safety or satisfaction with which specified users achieve
specified goals in a specified context of use. [It] depends not
only on the software product, but also on the particular context
in which the product is being used.” (ISO/IEC TR 9126-4:2004).
3 core concepts: 1. the goals/services, 2. the context/users
and 3. the evaluation of quality.
Monitoring the Use – and delivering a quality archival service - includes
evaluating needs, expectations (Goals/User), and UX (Context/Users)
14. Research lines - 1. content / goal / service
The digital output should be clearly distinguished from the
encoded input (Sheir 2005), to be easily decodable. The
conducted user studies highlighted some typical issues:
• Language: the archival jargon for labels, archival descriptions and search tools
• Structure: the hierarchical browsing not supported is not necessarily intuitive
To be considered new approaches in the abstraction and
representation of archival records (Whitelaw 2009, Duff et al. 2011, Lemieux
2014), and in the activation of participatory functions, from
description to appraisal (Duff, Harris 2002; Shilton, Srinivasan 2007)
15. Research lines - 2. HCI / Engagement
• Users (in any phase of archives life-cycle) could be unfamiliar
with the context and content domain provided, and not be in
the position to query it effectively (Whitelaw 2009)
• The HCI analysis and advanced solutions, the User
Engagement studies (O’Brien, Toms 2008) and the User-Centred
design should guide the archival displays development.
Visual and cognitive metrics and evidences on quality perception
should drive the conception of archival displays.
16. Reseach lines - 3. User-based Evaluation
Since 20 years in North-America a debat on the actual satisfaction
against archival finding aids (Yakel, Duff, Lemieux, …) and several
archival user studies were organized and published.
Almost nothing in Europe, where we rather discuss on how to answer
better to «annoying users who do not understand the basics of
archives».
• Nevertheless there are no widely accepted metrics for archival user
studies: no models to base a research on, no benchmarking possible,
every study has just a local relevance
17. The precious prototype phase - CPA
• Una Città per gli Archivi (A City for Archives – CPA) is a project
supported by two bank foundations, with the collaboration of some
institutions of Bologna (Italy).
• Its mission is to improve the preservation, valorization and full access
for the most important Archives related to the contemporary history
of the city. The huge project started in 2007. 200 archives – with
300.000 photographic and graphic materials, sound and audiovisual
recordings in addition to paper documents – have been arranged and
described. 70 archivists were involved. 200.000 digital objects.
• During the Web portal development, we organized a user-based
evaluation study was organized. https://www.cittadegliarchivi.it/.
18. The precious prototype phase - CPA
During the formative phase, it is not possible to investigate final
users experience, but precious qualitative data about UX and
expectations could be obtained, in order to assess and improve
the product.
Organized in 2012, on CPA prototype, under my coordination:
• 1 stakeholder’s brainstorming meeting (archivists + ICT staff +
sponsors): +20 people
• 5 focus groups with sample final users (university students, high
schools students, archivists, museum curators, librarians, high
school teachers, general public): +60 people
• Expert evaluation (3 archivists, 3 experts on digital CH, 1 ICT
university professor)
19. Evaluation is the key
• There are few reference models for «monitoring access» or, even better, for
developing and testing the quality of archival services. To be quoted just the Archival
Metrics toolkit (Duff et al. 2010), designed to support archivists in conducting user-
based evaluations (for on-site contexts).
• It is desiderable to activate synergies, starting from existing models for DL like the
Tryptich interaction framework (Tsakonas et al. 2007) or the DLRM (2007).
20. Areas of improvement
1. Improve the informative quality and processing models of records /
information packages (terms, onthologies, categorization, provenance as
a support for understading and trust, not just a searching funnel neck).
2. Improving a user-centric approach in the conception and development of
archival digital environments (information studies, usability, cognitive
psychology)
3. Legitimize a shared authority model (Duff and Harris, 2002) for archival
descriptions, opening e.g. to re-use UX annotations and data mining.
4. Organize user studies to assess finding aids’ systems, digital and not
5. Drive the adoption of disruptive technologies, not just adapt to them:
NLP, AI processing of information, Blockchain…
21. Possible benefits of user-centric approach
• Improved relationships citizen-government/corporate
• Improved reputation and social and economical impact of
archives (the power of archives: archivists as quality service
providers)
• Positive synergies between information professionals
22. Some references
• Beck, C. (1977) Information Systems and Social Sciences, American Behavioral Scientist, 20 (3), 427–448.
• Candela L. et al. (2007), The DELOS Digital Library Reference Model: Foundations for Digital Libraries, [version 0.98],
http://delosw.isti.cnr.it/files/pdf/ReferenceModel/DELOS_DLReferenceModel_096.pdf.
• Chapman, J. C. (2010) Observing Users: an empirical analysis of user interaction with online finding aids, Journal of
Archival Organization, 8: 4–30.
• Craig, B. L. (1998) Old Myths in New Clothes: expectations of archives users, Archivaria, 45: 118–26.
• Duff, W. (2012), User Studies in Archives, in Dobreva, M., O’Dwyer, A. and Feliciati, P. (eds), User Studies for Digital
Library Development, Facet Publishing: 199–206.
• Duff, W. and Harris, V. (2002) Stories and Names: archival description as narrating records and constructing
meanings, Archival Science, 2: 263–285.
• Duff, W., et al. (2010), The Development, Testing, and Evaluation of the Archival Metrics Toolkits. American Archivist
73, no. 2: 569-599.
• Duff W., Monks-Leeson E., Galey A. (2012), Contexts built and found: a pilot study on the process of archival
meaning-making, Archival Science, 12: 69–92.
• Feliciati, P. and Alfier, A. (2014), From Access to Use: premises for a user tested quality model for the development
of archives online, in Theory and Practice of Digital Libraries: TPDL 2013 selected workshops, Springer, 174–179.
• Horn D. E. (1989), The Development of Ethics in Archival Practice, American Archivist, Vol. 52: 64-71.
23. Some references
• Lemieux, V. (2014), Toward a “Third Order” Archival Interface: Research Notes on Some Theoretical and Practical
Implications of Visual Explorations in the Canadian Context of Financial Electronic Records, Archivaria, 78: 53–93.
• O’Brien, H.L. & Toms, E.G. (2008). What is user engagement? A conceptual framework for defining user
engagement with technology. Journal of the American Society for Information Science & Technology, 59(6): 938-
955.
• Pulido, JRG et al. (2006), Identifying Ontology Components from Digital Archives, Proceedings of the IASTED
Conference, Mexico.
• Scheir W., (2005) First entry: report on a qualitative exploratory study of novice user experience with online
finding aids, «Journal of archival organization», 3, n. 4: 49-85.
• Shilton K. and Srinivasan R. (2007), Participatory Appraisal and Arrangement for Multicultural Archival
Collections, Archivaria, 63: 87-101.
• Tsakonas G. And Papatheodorou (2006), Analysing and evaluating usefulnessand usability in
electronicinformation services, Journal of Information Science, 32 (5): 400–419.
• Yakel, E. (2003) Impact of Internet-Based Discovery Tools on Use and Users of Archives, Comma: 191–200.
• Yakel, E. (2004) Encoded Archival Description: are finding aids boundary spanners or barriers for users?, Journal
of Archival Organization, 2: 63–77.
• Yakel, E. et al. (2012), The Economic Impact of Archives: Surveys of Users of Government Archives in Canadaand
the United States, The American Archivist, Vol. 75, No. 2: 297-325.
24. Thank you for your
attention
Any questions?
pierluigi.feliciati@unimc.it