The document discusses a scenario where a project team completed the plan quality management process but neglected to define quality metrics, an essential output of the process. Quality metrics are needed as inputs for manage quality and control quality processes to verify compliance with project attributes. The content aligns with the PMBOK® Guide and highlights the distinction between project management plans and project documents.

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Sample Q & A
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2. The team has just reported to you that they have completed the
Plan Quality Management process. You review their work and
see that they have produced the quality management plan, and
made the necessary updates to the project management plan
and project documents.
QUESTION:

3. What did they forget?
A. Determine quality metrics
B. Define quality roles and responsibilities
C. Revise the lessons learned register
D. Update the requirements traceability matrix
HINT: An output of the Plan Quality Management process which
serves as an input to the Manage Quality and Control Quality
processes is missing.
QUESTION:

4. The correct answer is A.
A quality metric specifically describes a project or product
attribute and how the Manage Quality and Control Quality
processes will verify compliance with it. Quality metrics are an
output of the Plan Quality Management process and were not
stated as being completed. Therefore, the quality metrics are
what were most likely missed by the project team.
ANSWER:

5. The question suggests that the Plan Quality Management
process was performed, and an element of this process was
missed. Quality metrics are a project document that serves as
one of the outputs of the Plan Quality Management process.
This document was not mentioned in the scenario. All of the
other outputs are stated as being completed.
ANSWER:

6. A quality metric, an input to the Manage Quality and Control
Quality processes, specifically describes a project or product
attribute and how these processes will verify compliance with it.
Therefore, quality metrics are what we're most likely missed by
the project team.
ANSWER:

7. One may argue that quality metrics should be part of the
quality management plan just like the quality roles and
responsibilities. While this may sound counter-intuitive, the
<em>PMBOK^® Guide</em> describes quality
metrics as a separate standalone document. The complete list
of the components of the project management plan vs. project
documents can be found on page 89, Table 4-1. Project
Management Plan and Project Documents.
ANSWER:

8. All our questions are updated to the latest A Guide to the Project Management Body of Knowledge
(PMBOK® Guide) standard.
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