Virtual World Tour Fraunhofer - Future of Work - IBM Research Almaden - ISSIP.org panel

1. Working Life of the Future
Jim from IBM (Jim Spohrer)
Director, Measuring AI Progress Cognitive Opentech Group (MAP
COG)
Panel: Rama Akkiraju, Yassi Moghaddam, Terri Griffith,
Heather Yurko
Fraunhofer Virtual World Tour, San Jose, CA, USA, December 4,
2018
https://www.slideshare.net/spohrer/fraunhofer-vwt-20181204-
v4
12/4/2018
(c) IBM MAP COG .|
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2. Agenda
Welcoming remarks & a case of IBM collaboration with a professional
association on Future of Work - Jim Spohrer, Director, Open Tech
AI, IBM
Future of Work, Four Perspectives
1. Rama Akkiraju, Distinguished Engineer, IBM & ISSIP President
2. Yassi Moghaddam, Executive Director ISSIP
3. Terri Griffith, Professor of Management & Entrepreneurship,
Santa Clara University
4. Heather Yurko, ISSIP VP
Roundtable discussion (Jim Spohrer moderator)
Jim Spohrer
IBM
Rama Akkiraju
IBM & ISSIP
President
Yassi Moghaddam
ISSIP
Exec Director
Terri Griffith
Santa Clara U.
Heather Yurko
ISSIP VP

3. 12/4/2018
(c) IBM MAP COG .|
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4. 12/4/2018
(c) IBM MAP COG .|
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5. 5

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8. 12/4/2018
© IBM 2015, IBM Upward University Programs Worldwide
accelerating regional development
8
Cognitive Mediators
for all people in all roles

9. Occupations change slowly,
but tasks change more rapidly
12/4/2018 (c) IBM MAP COG .| 9

10. Occupations = Many Tasks
12/4/2018
© IBM 2015, IBM Upward University Programs Worldwide
accelerating regional development
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11. Watson Discovery Advisor
12/4/2018
© IBM 2015, IBM Upward University Programs Worldwide
accelerating regional development
11
Simonite, T. 2014. Software Mines Science Papers to Make New Discoveries. MIT. November 25, 2014.
URL: http://m.technologyreview.com/news/520461/software-mines-science-papers-to-make-new-discoveries/

12. Welcoming Remarks & a Case
of IBM Partnership with a
Professional Society to Explore
Future of Work
12
Jim Spohrer
Director Open Tech AI, IBM

13. 13
1. Survey
Topic of
Interest to ISSIP
Institutional
Members
2.
Discovery
3. ISSIP-BEP BOOK
A process that helps
institutional leaders, in
partnership with research
faculty and policy
influencers, design
innovative service
systems.
ISSIP Discovery Labs

14. ISSIP Surveys are designed to unpack a topic of
interest and explore its various aspects. They are
also designed to facilitate private-public
partnership and encourage academic research and
industry collaboration.

15. ISSIP Discovery Summits convene industry experts,
leading academic researchers, and policy
influencers to take a deep dive into an intersection
of a leading edge technology trend and service
innovation. They are designed to explore the
immeasurable benefits from emerging technologies
to produce better institutions, industries,
communities and societal systems , and spread
their benefits in .
and how to contain their potential harms.
15

16. ISSIP- Business Expert Press Book Series. The
collection provides concise and practical
descriptions of modern service innovations for
professionals, government policy-makers,
academics, social entrepreneurs and students.
Service innovations impact quality, productivity,
compliance, and sustainability of service systems
using new technologies, business models,
organizational networks, governance mechanisms16

17. A Case of ISSIP Discovery Lab for Future
of Work - A Partnership between IBM &
and ISSIP to Explore Future of Work
Beyond Tech
17
1. Survey
IBM Topic of
Interest :
Designing Future
of Work to
Augment Human
Capabilities2.
Discovery
3. ISSIP-BEP BOOK
ISSIP Future of Work
Discovery Labs are
combination of surveys,
convenings, and
publications to help
institutional leaders, in
partnership with research
faculty and policy
influencers, design future
of work that reap the
immeasurable benefit of

18. Use Case: ISSIP-IBM- National Science Foundation
(NSF) to Gather Industry Position Statements on FOW
with potential Impact to Undergraduate Education
Practices - the needs and practices of
industry with this changing future of
work.
 Issues - issue-centered focus of the
workshop as opposed to industry
sectors
Expertise models
Expertise development models used
by industry (focused on types of
expertise needed and preferred
formats for development, as well as
work rules – such as remote working
and outsourcing)
Skills validation - Industry-driven
Validation and certification systems
(including standards, benchmarks,
badging). We need to understand
Talent pipelines used by industry
today and the trends for the future
(e.g. internships, apprenticeships,
onboarding, continuing professional
education, industry leaves for study,
older workers)
 Industry-ready STEM,
• US STEM degrees - competency
shortfalls/vacuums, what skills
from USA students are being
retrained
• Commonalities regardless
school/STEM discipline (beyond
communication skills, what
technical skills - intro
programming vs real-world SW
development) 18

19. ISSIP-IBM Future of Jobs In The Age of Augmented
Intelligence (AI), Sept 2018, Silicon Valley, CA
http://bit.ly/2P8MvM7
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Martin Fleming –
Chief
Economist, IBM
“The Cognitive
Economy;
Harnessing
Artificial
Intelligence as
an Engine of
Alex Kass
Labs Fellow,
Accenture
“Toward the
Agile Hybrid
Workforce,
Intelligent
Online Labor
Exchanges,
Virtual
Ashwin Ram -
Technical
Director AI,
Google
“Democratizin
g AI”
Terri Griffith
Professor,
Management,
Santa Clara
University
Helping
Workers Help
Themselves
With AI:
Thinking in
4T
Ann Majchrzak –
Professor,
Business & Digital
Innovation,
University of
Southern
California
“Practices for
Managing a Rich
Portfolio of
Crowds With the

20. 20
PK Agarwal,
Regional Dean,
Silicon Valley,
Northeastern
University
“Challenges for
Government in
the Age of
Augmented
Intelligence (AI)”
ISSIP-IBM Future of Jobs In The Age of Augmented
Intelligence (AI), Sept 2018, Silicon Valley, CA
http://bit.ly/2P8MvM7
Ammar Rayes,
Distinguished
Engineer,
Technology Director,
Cisco,
“Artificial
Intelligence, Machine
Learning, & Future of
Work
Preetha Ram,
Chief
Academic
Expansion
Officer,
Associate
Provost,
Harrisburg
University
“The Case for
A+B = T in the
Age of AI “
Nate Tymann,
Organizational
Effectiveness
Manager, Cisco,
“Artificial
Intelligence,
Machine Learning,
& Future of Work
Jim Spohrer,
Director Open
Tech AI, IBM
“Is it possible
for everyone to
be an
entrepreneur?”

21. ISSIP- BEP BOOK: “Future of Jobs in
the Age of Augmented Intelligence
(AI)”
 Chapters include Industry -
academia position
statements
 Chapters first draft already
submitted.
 Expected publication date:
1Q2019.
 A great way for ISSIP
Institutional Members to
get visibility, and establish
thought leadership
Future of Jobs in
the Age of
Augmented
Intelligence
Yassi Moghaddam
Haluk Demirkan
Guest Editors: ISSIP
Institutional Members

22. Future ISSIP-IBM Discovery Lab
Topic: AI Models for Digital Health - Precision Medicine
to
A collaboration between IBM, ISSIP, Mayo Clinic, and the
World Health Organization.
Goal: to explore emerging scientific, technological, and
process advancements that hold the promise of
introducing precision medicine into the care and control
of tuberculosis.
22

23. 12/4/2018 (c) IBM MAP COG .| 23
Microsoft acquiring GitHub $7.5B
2018 John Marks on Open Source
Models will run the world
Why SW is eating the world

24. Other Technologies: Bigger impact than AI? Yes.
• Augmented Reality (AR)/
Virtual Reality (VR)
• Game worlds
grow-up
• Blockchain/
Security Systems
• Trust and security
immutable
• Advanced Materials/
Energy Systems
• Manufacturing as cheap,
local recycling service
(utility fog, artificial leaf, etc.)
12/4/2018 (c) IBM 2017, Cognitive Opentech Group 24
?

25. Perspective 1- Title
25
Rama Akkiraju
IBM

26. Perspective 2 – More about ISSIP
and how it helps institutions
design for a future of work that
benefits business and society
26
Yassi Moghaddam
Executive Director, ISSIP

27. Our mission is to “promote service innovation for
our interconnected world.”
Service Innovation is intertwined with technology as
well business model and organization innovation
27

28. ISSIP Overview
 Founded July 2012
 Individual Members:
> 1000+
 Members
representation:
o Universities: 200+
o Companies 100+
o Countries: 42+

29. Ammar Rayes,
Founding President,
ISSIP; 202-2013
Distinguished
Engineer, Cisco
Haluk Demirkan
BOD Member, ISSIP;
Professor U. of
Washington
Jim Spohrer
BOD Member,
Secretary, Treasure,
ISSIP; Director Global
University Programs,
IBM
Yassi Moghaddam
Executive Director,
ISSIP
Ralph Badinelli,
President, ISSIP,
BOD Member,
ISSIP; Professor
Virginia Tech
Sunil Kripalani,
BOD Member,
ISSIP; SVP
Digital Services,
UHG-Optum Rx
Dr. Yasunori
Kimura
BOD Member, ISSIP
Principal Fellow,
Japan Science and
Technology Agency
(JST) Fellow, Fujitsu
Laboratories Ltd.
.
Rama Akkiraju,
President, ISSIP,
Distinguished
Engineer &
Master Inventor,
IBM
5
Heather Yurko,
VP, ISSIP, Lead
Future of work,
Cisco
ISSIP Leadership

30. ISSIP Programs
 Discovery Summits - Convening industry and
academic leaders to take a deep dive in an area that
is of interest to our industry members with wider
implications to the whole industry.
 Opportunities to publish books through ISSIP
partnership with Business Expert Press.
 Opportunities for Institutional members to conduct
surveys targeted at industry, academia, or both.
 ISSIP Discovery Labs – designed around a topic of
interest to ISSIP Institutional members that starts
with a surveys, leads into a Discovery Summit and is
culminated into a position statement published
through ISSIP-BEP partnership.
 Members awards and recognitions
 Ambassadors Program, http://bit.ly/2z7bxG1
 Evaluating Open AI Services
 ISSIP Open Data Sets http://www.issip.org/open-
data-sets/
 Cognitive Computing Speaker Series: http://cognitive-
science.info/community/weekly-update/
 Workshops in collaboration with government agencies
such as the National Science Foundation, or Japan
Science and Technology Agency.
 Customized People-centered Innovation Methodology
Workshops for intuitional members.
 Opportunities to co-author position statements and
white papers with industry experts and academic
thought leaders
 Special Interest Groups led by ISSIP Institutional
Members, explore a theme through regular short calls
and workshops

31. Past Discovery Summits on FOW
&Skills
ISSIP - IBM-Cisco Future of Jobs In The Age of Augmented
Intelligence (AI), Sept 2018, Silicon Valley, CA
ISSIP- JST Future of work & healthcare, August 27, 2018, IBM
Research, Almaden, CA
ISSIP - IBM-Cisco Future of Future of Work in The Digital Age,
Nov 13, 2017, Silicon Valley CA
ISSIP-NSF Future of Work and Human-Machine partnership,
March 29-30, 2017, Santa Clara, CA
ISSIP -JST Future Services & Societal Systems in Society 5.0,
Center for Research and Development Strategy, Japan Science
and Technology Agency, Nov 7, 2016, Tokyo, Japan
T-Summit, March 21-22, 2016

32. •Collection Title: Service Systems and Innovations in Business and Society
•Co-founder & Editors: James C. Spohrer & Haluk Demirkan (on April 2011)
•The primary readers are professionals, executives, researchers
•ISSIP Members’ Benefits:
-Opportunity to publish
-Discount on published books
32
More than 34
books Published
through the ISSIP-
BEP Partnership

33. Books & Publications on FOW
33
Future of
Jobs in the
Age of
Augmented
IntelligenceYassi
Moghaddam
Haluk Demirkan
Guest Editors:
ISSIP
Institutional
Members
Under work
https://amzn.to/2xXgq33 http://bit.ly/2P6O4Kh

34. Co-Sponsored
Conferences
Hawaii International
Conference in Systems
Sciences (HICSS),
http://www.hicss.org/
Human Side of Systems
Engineering,
http://www.ahfe2016.org/
board.html#hsse
And, possibility of others if
proposed by ISSIP
Ambassadors 34

35. ISSIPAmbassadors link us to other professional
associations, research centers, conferences, …

36. ISSIP Chapters
 Geographic
chapters are
proposed by
members and
approved by the
Board of
Directors
 Chapters: ISSIP
Germany, Italy,
Switzerland
 Chapters for
Japan, UK,
Jordan, Australia,
and others are
being planned 36

37. Let’s Co-Create……
 Join us: www.issip.org
 Inquire: Info@issip.org
 ISSIP LinkedIn Group:
http://tinyurl.com/mvcmuw5
 twitter: @The_ISSIP, #ISSIP

38. Perspective 3 -
38
Terri Griffith
Santa Clara University

39. Perspective 4 -
39
Heather Yurko
Facebook