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Navigating challenges in IA people management at IAC19

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Whether you are building a team, managing experience practitioners or navigating career changers, managing a team of creative and analytical IA practitioners can be challenging. The welcome change towards diverse and inclusive hiring practices can add even more challenges.
Learn how an experienced manager navigated through painful challenges and wonderful successes while managing large and small design departments in organizations with employees around the world. Presented at IA Conference 2019 in Orlando Florida by Carol Smith.

Published in: Design
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  • DOWNLOAD FULL BOOKS, INTO AVAILABLE FORMAT ......................................................................................................................... ......................................................................................................................... 1.DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... 1.DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... 1.DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... 1.DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
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Navigating challenges in IA people management at IAC19

  1. 1. Navigating challenges in IA people management Carol Smith @carologic IA Conference March 16, 2019 This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License except where noted otherwise.
  2. 2. Navigating challenges in IA people management / @carologicOwn Your Story. Donna Lichaw, donnalichaw.com, @dlichaw, 2019 Information Architecture Conference | Orlando, FL
  3. 3. Navigating challenges in IA people management / @carologic Why Do Employees Quit on Their Bosses? 1. Poor management 2. Lack of recognition 3. Overworked 4. Company culture not a priority 5. No growth opportunities Why Do Employees Quit on Their Bosses? Because of 5 Common Reasons Still Not Addressed, Says New Research. By Marcel Schwantes. https://www.inc.com/marcel- schwantes/why-do-people-quit-their-jobs-exactly-new-research-points-finger-at-5-common-reasons.html
  4. 4. Most Managers Don’t Know How to Coach People. But They Can Learn. By Julia Milner and Trenton Milner https://hbr.org/2018/08/most-managers-dont-know-how-to-coach-people-but-they-can-learn
  5. 5. Map of design research—research types in “An evolving map of design practice and design research” By Liz Sanders, MakeTools. ACM Interactions, Volume XV.6, Nov - Dec 2008, On Modeling Forum
  6. 6. Navigating challenges in IA people management / @carologic My Assumptions Mature organization Want to improve work experiences Dedicated, specialized resources
  7. 7. Navigating challenges in IA people management / @carologic Specialists
  8. 8. Navigating challenges in IA people management / @carologic Building Teams
  9. 9. Navigating challenges in IA people management / @carologic Where do we fit?
  10. 10. Navigating challenges in IA people management / @carologic Structure User group Product Skill set Squad
  11. 11. Navigating challenges in IA people management / @carologic Levers No team is alike Build for who you are
  12. 12. Navigating challenges in IA people management / @carologic Technical/complex work Relatively Simple Highly Complex
  13. 13. Navigating challenges in IA people management / @carologic Speed Big Design (Waterfall) Fast (Agile)
  14. 14. Navigating challenges in IA people management / @carologic Regulation Less regulated Highly regulated
  15. 15. Navigating challenges in IA people management / @carologic Research Innovation Future looking, broad research Looking for new markets and products Improvement Usability testing Iterative efforts
  16. 16. Navigating challenges in IA people management / @carologic Creation Experimentation Embrace messiness for learning Prototyping Visualization Beauty Comps
  17. 17. Navigating challenges in IA people management / @carologic Maturation Developing Low coordination Inefficient processes Mature Regular critique Design System
  18. 18. Maturation ≠ Boredom
  19. 19. Navigating challenges in IA people management / @carologic Solving Complex Problems Not everyone "gets" it. Biggest challenge Detailed discussion
  20. 20. Navigating challenges in IA people management / @carologic Diversity
  21. 21. Navigating challenges in IA people management / @carologic Why better? Focus More on Facts Process Those Facts More Carefully
  22. 22. Navigating challenges in IA people management / @carologic Difference Least diverse companies —both gender and ethnicity —29% less likely to outperform in profitability
  23. 23. Navigating challenges in IA people management / @carologic “Crafting a truly effective inclusion and diversity strategy is no small effort, and requires strong and sustained and inclusive leadership… But we, and many of the companies we studied in depth, believe the potential benefits of stronger business performance are well worth it.” Diverse teams are still *really* good for business, McKinsey says. By Megan Rose Dickey. Tech Crunch. https://techcrunch.com/2018/01/18/diverse- teams-are-still-really-good-for-business-mckinsey-says/
  24. 24. Navigating challenges in IA people management / @carologic It’s all personal
  25. 25. No Perfect Hiring Process
  26. 26. Navigating challenges in IA people management / @carologic Transitions
  27. 27. Navigating challenges in IA people management / @carologic Great employees - make it easy
  28. 28. Navigating challenges in IA people management / @carologic ACTIONS Louder than Words
  29. 29. Navigating challenges in IA people management / @carologic Interventions not enough
  30. 30. Navigating challenges in IA people management / @carologic Embrace Challenges
  31. 31. Navigating challenges in IA people management / @carologic Team Management
  32. 32. Navigating challenges in IA people management / @carologic There is no perfect manager Authenticity, Logic, Empathy Understand where you [and they] wobble Frances Frei, Harvard Business School https://blog.ted.com/how-to-rebuild-trust-frances-frei-speaks-at-ted2018/
  33. 33. Navigating challenges in IA people management / @carologic Support Design Ops Research Ops Project management
  34. 34. Navigating challenges in IA people management / @carologic 1:1’s Mentoring: advice hands-on problem solving Coaching: open questions and offering reflections Sponsoring: creating and giving leadership and growth opportunities. Balanced 1:1‘s worksheet. by Lara Hogan. https://larahogan.me/resources/Balanced- One-on-Ones.pdf. See also: Questions for our first 1:1 by Lara Hogan. Originally posted Jul 19, 2016. https://larahogan.me/blog/first-one-on-one-questions/
  35. 35. Navigating challenges in IA people management / @carologic Balanced 1:1‘s worksheet. by Lara Hogan. https://larahogan.me/resources/Balanced-One-on-Ones.pdf
  36. 36. Navigating challenges in IA people management / @carologic Cultural Values Inclusive Welcoming Supportive Welcoming of critique
  37. 37. Navigating challenges in IA people management / @carologic Remote Teams Clear expectations Video On Live collaboration tools Chat tools
  38. 38. Navigating challenges in IA people management / @carologic Remote Culture Celebrations Virtual team activities Large org - join local team Budget for MeetUps
  39. 39. Navigating challenges in IA people management / @carologic Wait for need
  40. 40. Navigating challenges in IA people management / @carologic Reasonable Expectations
  41. 41. Pittsburgh, PA - photo by Dave DiCello
  42. 42. Competition is fierce
  43. 43. Navigating challenges in IA people management / @carologic Why Do Employees Quit on Their Bosses? 1. Poor management performance 2. Lack of employee recognition 3. Overworked employees 4. Company culture is not a priority 5. No growth opportunities Why Do Employees Quit on Their Bosses? Because of 5 Common Reasons Still Not Addressed, Says New Research. By Marcel Schwantes. https://www.inc.com/marcel- schwantes/why-do-people-quit-their-jobs-exactly-new-research-points-finger-at-5-common-reasons.html
  44. 44. Navigating challenges in IA people management / @carologic Sustainability Careers are long Rent is high Progression is important
  45. 45. Navigating challenges in IA people management / @carologic Are leads needed?
  46. 46. Navigating challenges in IA people management / @carologic Recognition not promotion
  47. 47. Navigating challenges in IA people management / @carologic Continuous Improvement
  48. 48. Navigating challenges in IA people management / @carologic Navigate the Challenges Set reasonable expectations Build diverse teams Support employees Recognize good work Transition as needed
  49. 49. Navigating challenges in IA people management / @carologic Create Great Work Experiences
  50. 50. Navigating challenges in IA people management / @carologic Contact Carol LinkedIn – CarolJSmith Twitter - @Carologic Slideshare – carologic SpeakerRate - CarolJSmith

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