The document outlines 8 elements of organizational excellence: understanding patient value, developing external partnerships, leadership and management of change, knowledge capture and leverage, effective people skills, process design and improvement, performance measurement and feedback, and shared strategic direction. Each element is broken down into levels 1 through 6 with associated functions, activities, and tools to achieve 100% organizational excellence.

1. ORGANISATION EXCELLENCE
Element 8 Element 1 Element 2
Element 7 Element 3
Element 6 Element 4
Element 5
Assess & scope team plan
Create & validate plan including review and analysis
Develop targets to achieve 100%
Develop tools
Develop competency building blocks stepping stones
Implement
Review
Element 1: Understanding Patient Value Element 5: Effective People Skills
Element 2: Developing External Partnerships Element 6: Process Design & Improvement
Element 3: Leadership & Management of Change Element 7: Performance Measurement and Feedback
Element 4: Knowledge Capture & Leverage Element 8: Shared Strategic Direction

2. Understanding patient value
Level 1 Level 2 Level 3 Level 4 Level 5 Level 6
Functions and activities
Demonstrates use of Actively participates
100% ORGANISATIONAL EXCELLENCE
feedback forms in meetings
Actively participates
in 1:1 meetings
Tools
The organisation has a process to understand patient value(s) and has services aligned
to patient needs (100% patient satisfaction and 100% right care goal).

3. Developing External Partnerships
Developing External Partnerships
Level 1 Level 2 Level 3 Level 4 Level 5 Level 6
Functions and activities
100% ORGANISATIONAL EXCELLENCE
Tools
The organisation is developing trusting relationships with external partners (stakeholders)
to ensure an excellent patient experience is actualised (100%).

4. Leadership & Management of Change
Developing External Partnerships
Level 1 Level 2 Level 3 Level 4 Level 5 Level 6
Functions and activities
100% ORGANISATIONAL EXCELLENCE
Tools
Leaders are able to motivate and develop team members to achieve their full potential and maximise
operational excellence while demonstrating and articulating the Cabrini values.

5. Knowledge Capture & Leverage
Developing External Partnerships
Level 1 Level 2 Level 3 Level 4 Level 5 Level 6
Functions and activities
100% ORGANISATIONAL EXCELLENCE
Tools
tbc

6. Effective People Skills
Developing External Partnerships
Level 1 Level 2 Level 3 Level 4 Level 5 Level 6
Functions and activities
100% ORGANISATIONAL EXCELLENCE
Tools
The right people working within the right processes are capable to contribute effectively to
the strategic goals of the organisation.

7. Process Design and Improvement
Developing External Partnerships
Level 1 Level 2 Level 3 Level 4 Level 5 Level 6
Functions and activities
100% ORGANISATIONAL EXCELLENCE
Tools
The strategic goals are capable of delivering patient value and are organised to minimise
functional conflict and bureaucracy.

8. Performance Management & Feedback
Developing External Partnerships
Level 1 Level 2 Level 3 Level 4 Level 5 Level 6
Functions and activities
100% ORGANISATIONAL EXCELLENCE
Tools
Transparent measures and targets are utilised throughout the organisation. The organisation
has a comprehensive daily review that includes visual feedback (top down/bottom up).

9. Shared Strategic Direction
Developing External Partnerships
Level 1 Level 2 Level 3 Level 4 Level 5 Level 6
Functions and activities
100% ORGANISATIONAL EXCELLENCE
Tools
There is a clearly defined & understood Strategy in place. Strategic plans have been
prioritised for short & long term requirements.