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Adding same-day appointment
slots without additional headcount.
Executive Summary
With over 5 locations serving over 15,000 patients,
an FQHC was looking for ways to reduce no-shows
and create additional same-day appointment
slots.
As the FQHC engaged patients via SimplifiMed, it
was able to add 45 additional same-day
appointment slots every week.
Challenges
The FQHC previously used Athenahealth’s SMS
reminder functionality. This solution required
patients to call the clinic to cancel or reschedule
an appointment.
Unfortunately many patients do not get the time
to call back the clinic during normal office hours.
As a result, the clinic had a high no-show rate and
a long waiting list. The FQHC was looking for an
Athena integrated solution.
Process
Going live with SimplifiMed was a 10-minutes
process. As the practice went live across 5 sites,
patients started to get SMS reminders to confirm,
cancel, or reschedule appointments.
Results & Next Steps
Over 70% patients responded back to
SimplifiMed’s reminders. All the transactions
were committed directly in Athena without any
manual intervention.
As patients canceled or rescheduled
appointments, every week, 45 additional slots
became available for same-day or next-day visits.
This added up to over $120,000 additional
revenue opportunity.
In the next phases of deployment, the FQHC is
using SimplifiMed to recall and schedule patients
for preventive care.
For more information please mail
us at success@simplifimed.com
The case study describes how an FQHC boosted patient response rate to over
70%. This resulted in 45 additional same-day appointment slots every week and
over $120,000 per year revenue opportunity.

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FQHC Added Same Day Appointment Slots While Reducing No-Shows

  • 1. Adding same-day appointment slots without additional headcount. Executive Summary With over 5 locations serving over 15,000 patients, an FQHC was looking for ways to reduce no-shows and create additional same-day appointment slots. As the FQHC engaged patients via SimplifiMed, it was able to add 45 additional same-day appointment slots every week. Challenges The FQHC previously used Athenahealth’s SMS reminder functionality. This solution required patients to call the clinic to cancel or reschedule an appointment. Unfortunately many patients do not get the time to call back the clinic during normal office hours. As a result, the clinic had a high no-show rate and a long waiting list. The FQHC was looking for an Athena integrated solution. Process Going live with SimplifiMed was a 10-minutes process. As the practice went live across 5 sites, patients started to get SMS reminders to confirm, cancel, or reschedule appointments. Results & Next Steps Over 70% patients responded back to SimplifiMed’s reminders. All the transactions were committed directly in Athena without any manual intervention. As patients canceled or rescheduled appointments, every week, 45 additional slots became available for same-day or next-day visits. This added up to over $120,000 additional revenue opportunity. In the next phases of deployment, the FQHC is using SimplifiMed to recall and schedule patients for preventive care. For more information please mail us at success@simplifimed.com The case study describes how an FQHC boosted patient response rate to over 70%. This resulted in 45 additional same-day appointment slots every week and over $120,000 per year revenue opportunity.