The document discusses forecasting and quality management. It defines forecasting as predicting the future based on past and present data, and identifies quantitative and qualitative techniques. The forecasting process involves determining the purpose, time horizon, technique, data analysis, making a forecast, and monitoring. Elements of a good forecast are that it is timely, accurate, reliable, written, simple to understand, and uses meaningful units. Quality management ensures product consistency by focusing on both quality and how to achieve it. Principles of quality management include customer focus, leadership, engagement, approach, relationships. Benefits of good quality are enhanced reputation, increased market share, customer loyalty, fewer problems, and increased profit.
Every organization has a unique performance appraisal process, with its own review or workflow steps. Farsight's automated appraisal workflow management tool makes it easy for you to automate your current process and adapt it tomorrow to meet your changing needs.
Our Performance Management tool kit provides an overview of Performance Management and useful tips for conducting successful, year-round performance evaluation.
Whether you’ve been doing Customer Success for years or are just getting started, the best step you can take is to understand where you are on the maturity curve so that you can take steps to move forward to the next level.
Totango’s SVP of Customer Success Jim Coleman, presents a maturity model based on Totango’s experience helping hundreds of organizations design, implement, and optimize their Customer Success strategies. This maturity model lets companies figure out where they are with their current initiatives and what they need to do to maximize customer engagement and significantly increase retention.
Every organization has a unique performance appraisal process, with its own review or workflow steps. Farsight's automated appraisal workflow management tool makes it easy for you to automate your current process and adapt it tomorrow to meet your changing needs.
Our Performance Management tool kit provides an overview of Performance Management and useful tips for conducting successful, year-round performance evaluation.
Whether you’ve been doing Customer Success for years or are just getting started, the best step you can take is to understand where you are on the maturity curve so that you can take steps to move forward to the next level.
Totango’s SVP of Customer Success Jim Coleman, presents a maturity model based on Totango’s experience helping hundreds of organizations design, implement, and optimize their Customer Success strategies. This maturity model lets companies figure out where they are with their current initiatives and what they need to do to maximize customer engagement and significantly increase retention.
Monitoring isn’t just about spotting problems and dealing with them. It’s also about identifying and amplifying positive messages. Call quality monitoring is essential for any contact centre, providing invaluable insight into how you are performing and what customers are really experiencing.
Presentation by Paul van Veen, Customer Service Benchmarking Australia (CSBA) at the Serve You Right Conference, Melbourne, September 15-16, 2011. Provides an overview of What to look for in customer service measures; The overall service improvement model; Customer satisfaction measures; Understand current performance; Key points for successful customer satisfaction measurement
This presentation contains more information about the use of the balanced scorecard in general to map out strategies and track results. It is specific to the City though not as specific as the WDM Balanced Scorecard presentation found here.
How to Build an Effective Customer Health ModelTotango
Your customers’ success is critical to your business. But how do you define and measure their success? Should you look at the number of support tickets, rate of adoption, revenue per customer, churn rate, net promoter score, or customer lifetime value?
Instead of looking at specific metrics, you need to take a holistic view of the customer using a Customer Health value. Health definitions should incorporate several KPIs and variables, such as business outcomes, lifecycle stage, product usage, license utilization, support tickets and other relevant information.
In these slides presented during our webinar, you'll learn how to build an effective health model to measure real business outcomes, drive retention and increase revenue. Presented by Jill Rubin, CMO of Totango, and Isabelle Rochon, Director of Customer Success from iPerceptions, a Totango customer.
Effective management of health care operations includes multiple points of interest in evaluation for performance. A key danger lies in the potential to evaluate departments and processes separately, without analyzing the interdependence of people, procedures, and goals. The use of a balanced scorecard in health care is supported in the literature because of its ability to link processes by clinical and non-clinical factors, to include financial goals. The literature has described several areas of review under a balanced scorecard, including finance, operations, employee retention, patient satisfaction, and public reporting. As the balanced scorecard is critical to strategic management, this author supports the use of such in health care organizations. This is due in part to gestalt theory, namely, that the combination of parts equals more than its sum total. The balanced scorecard enables health care managers to view processes both within each compartment and as a contributor to the overall organization mission and vision. Thus, financial stability becomes viable, and stakeholders may be informed of organization progress in the areas of particular importance to their specific groups.
ActuateOne for Performance Analytics ensures users have all the functionality needed to create self-service, tactical, operational and strategic dashboards and scorecards of any enterprise data, allowing them to visualize, analyze, manage and improve complex business variables in a single collaborative environment with minimal reliance on IT. Unlike traditional data visualization tools, ActuateOne for Performance Analytics moves beyond “displaying the data” to delivering a comprehensive view of enterprise intelligence, which allows users to not only understand the cause and effect relationships of business events, metrics and KPIs, but also what’s been done and what’s being planned to capitalize on opportunities and to fix problem areas.
http://www.actuate.com/customers-solutions/applications/performance-analytics-software/
This presentation reviews the Organization Chart in detail. This chart is not intended to be used exactly, but is here to provide concepts and ideas on how you should build your Org Chart. Included are job requirements using S.E.A.R.C.H. model plus KPI's. This chart is not complete. Download the Org Chart; and customize it to your business.
Monitoring isn’t just about spotting problems and dealing with them. It’s also about identifying and amplifying positive messages. Call quality monitoring is essential for any contact centre, providing invaluable insight into how you are performing and what customers are really experiencing.
Presentation by Paul van Veen, Customer Service Benchmarking Australia (CSBA) at the Serve You Right Conference, Melbourne, September 15-16, 2011. Provides an overview of What to look for in customer service measures; The overall service improvement model; Customer satisfaction measures; Understand current performance; Key points for successful customer satisfaction measurement
This presentation contains more information about the use of the balanced scorecard in general to map out strategies and track results. It is specific to the City though not as specific as the WDM Balanced Scorecard presentation found here.
How to Build an Effective Customer Health ModelTotango
Your customers’ success is critical to your business. But how do you define and measure their success? Should you look at the number of support tickets, rate of adoption, revenue per customer, churn rate, net promoter score, or customer lifetime value?
Instead of looking at specific metrics, you need to take a holistic view of the customer using a Customer Health value. Health definitions should incorporate several KPIs and variables, such as business outcomes, lifecycle stage, product usage, license utilization, support tickets and other relevant information.
In these slides presented during our webinar, you'll learn how to build an effective health model to measure real business outcomes, drive retention and increase revenue. Presented by Jill Rubin, CMO of Totango, and Isabelle Rochon, Director of Customer Success from iPerceptions, a Totango customer.
Effective management of health care operations includes multiple points of interest in evaluation for performance. A key danger lies in the potential to evaluate departments and processes separately, without analyzing the interdependence of people, procedures, and goals. The use of a balanced scorecard in health care is supported in the literature because of its ability to link processes by clinical and non-clinical factors, to include financial goals. The literature has described several areas of review under a balanced scorecard, including finance, operations, employee retention, patient satisfaction, and public reporting. As the balanced scorecard is critical to strategic management, this author supports the use of such in health care organizations. This is due in part to gestalt theory, namely, that the combination of parts equals more than its sum total. The balanced scorecard enables health care managers to view processes both within each compartment and as a contributor to the overall organization mission and vision. Thus, financial stability becomes viable, and stakeholders may be informed of organization progress in the areas of particular importance to their specific groups.
ActuateOne for Performance Analytics ensures users have all the functionality needed to create self-service, tactical, operational and strategic dashboards and scorecards of any enterprise data, allowing them to visualize, analyze, manage and improve complex business variables in a single collaborative environment with minimal reliance on IT. Unlike traditional data visualization tools, ActuateOne for Performance Analytics moves beyond “displaying the data” to delivering a comprehensive view of enterprise intelligence, which allows users to not only understand the cause and effect relationships of business events, metrics and KPIs, but also what’s been done and what’s being planned to capitalize on opportunities and to fix problem areas.
http://www.actuate.com/customers-solutions/applications/performance-analytics-software/
This presentation reviews the Organization Chart in detail. This chart is not intended to be used exactly, but is here to provide concepts and ideas on how you should build your Org Chart. Included are job requirements using S.E.A.R.C.H. model plus KPI's. This chart is not complete. Download the Org Chart; and customize it to your business.
Protecting The Global Supply Chain Through An Effective Audit Program Rev BGerard Pearce
Supplier audits are a critical component of ensuring the integrity of the Pharmaceutical Ingredient Supply Chain. However, evolving supply chains are outpacing traditional audit program methods. Today, effective supplier audit programs require a fresh look at the people, processes and technology involved. The new global standard for supplier audit programs is an agile, multi-faceted model that comprises a disciplined process, optimized key resources, versatile tools and complete stakeholder visibility. This presentation will help business leaders evaluate their supplier quality operations and create a foundation for greater supply chain integrity and improvement.
Reinventing Performance Management: How to Measure Performance, Boost Employe...Snag
Sleeplessness. Stomach aches. Paralyzing fear. These are just some of the symptoms many employees experience in the days leading up to a performance review. And it’s not just your employees dreading them … even 95% of managers aren’t satisfied with their company’s performance management process.
So why do we keep up the same ole-same ole review process when no one’s happy with it? Check out our ‘Reinventing Performance Management’ presentation with our performance management experts from Reliant and Love’s Travel Stops & Country Stores to:
-- Understand why so many of today’s performance management processes are broken … and how to fix them
-- Discover how to implement a review cycle that’s both regular and meaningful
-- Learn new performance management strategies to better engage team members and drive productivity
-- Find out how to streamline the review process to save time and resources
-- Determine whether your company is guilty of “rater bias” and how to avoid it
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
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Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
4. Forecasting Process
Steps in forecasting process
Determine the purpose of forecasting
Establish a time horizon
Select a forecasting technique
Data gather and analyze
Make a forecast
Monitor forecast
5. Elements of Good Forecast
Forecast should be timely
Forecast should be accurate
Forecast should be reliable
Forecast should be in written
Forecast should be simple and understood
Forecast should be meaningful units
6. Quality Management
Quality management ensure that product is
consistent.
Its mean not only focus on product and services
quality but also means to achieve it.
7. Principle of quality management
Customer focus
Leadership
Engagement of people
Approach
Prototype technique
Relationship management
8. Benefits of good quality
Reputation of company is enhance
Increase market shares
Greater customer loyalty
Few production or service problem
Increase in profit
