A Presentation for my Quality Management subject, Company chosen is Ford. *Video content unavailable*

1. WE PRESENT TO YOU

2. PRESENTER’S
Hazel Antic 3203
Feanna Fernanades 3219
Siddhi Kavalekar 3229
Belita Noronha 3232
Cletus Monteiro 3253
Rhea Santos 3258

3. Contents
1. Introduction
2. Supply
3. Inventory Management & HRM
4. Manufacturing process
5. Quality control
6. Why Ford motor company?

4. HENRY FORD 1903

5. Introduction to ford
• Ford Motor Company was created in 1903 by Henry Ford and his partner
• On June 16, 1903 Ford sold first vehicle.
• Since 1911, Ford has been using lean management to eliminate waste.
• Ford introduced the assembly line to the automobile industry in 1913
• Ford manufactures Cars, SUVs & Trucks

6. • Ford is the 4th Largest company in the world.
• Ford buys into other Companies for several reasons:
- It allows it to buy into Technology of other companies.
-It gains different Target Markets.
-Gains different Niche Markets.

7. • In the 1920's Ford acquired Lincoln and Mazda and expanded over seas -
competition increased.
• Ford recognized the need for improved quality which lead to TQM.
• The new priority is to increase customer satisfaction by listening and
responding.
• Ford's vision is to become world's leading consumer company in automotive
products and services.

8. Ford’s world Headquarters in USA also
known as the GLASS HOUSE
Ford’s Technical centre in London,
United kingdom
Ford’s Research centre in Germany Ford’s India Plant in Chennai, Tamil Nadu

9. Organizational Culture at ford
➢ Ford Motor Company’s organizational culture influences the firm’s drive
toward higher performance to achieve its vision of industry leadership.
➢ Ford uses its organizational culture to maintain a high-performance
workforce. The following are the main characteristics of Ford’s organizational
culture:
F: Foster Functional and Technical Excellence
O: Own Working Together
R: Role Model - Ford Values
D: Deliver Results

10. ➢ The main advantage of Ford’s organizational culture is its support for unity
through teamwork.
➢A disadvantage is that the firm does not specifically address flexibility.

11. Supply Chain Management at
ford
➢ They promote a long term relation with the suppliers.
➢ Ford utilized Six Sigma processes by teaming with Penske Logistics to
streamline and improve supply chain operations. There were three main goals to
the initiative, according to Penske’s website:
➢ Centralize Ford’s logistics network
➢ Improve supplier and carrier performance
➢ Provide real-time accountability for logistics and finances

12. • Dispatch Centers and Consolidated Shipments
• Procedures and logistics techniques
• Implementing Accountability
• Recognition for Supply Chain Efforts

13. Suppliers
Flex-N-Gate See burn, Ontario, Canada: door hinges and arms;
NHK Spring, Shiga-ken, Japan: suspension stabilizer linkages;
Venezuela: mufflers and exhaust systems;

14. Webasto Roof & Components, Schierling, Germany: sliding sunroofs;
Summit Plastics, Nanjing, China: instrument panel components;
Autoliv, Valencia, Spain: airbags.

15. Dee Zee, Des Moines, Iowa: running boards;
Warn Industries, Milwaukie, Oregon: axle assemblies;
U-Shin Europe,Hungary: steering columns;

16. Valeo Electric and Electronic Systems,, Poland: starter assemblies;
Other major parts suppliers for Ford include Comstar Automotive Technologies,
FCC Adams, Flextronics Automotive, LG Chem and Mahle Engine Components.

17. Logistics of ford
Safe and Efficient transportation of parts from the suppliers to the manufacturing
plants and of finished vehicles from the end of the assembly line to the dealers.
Even though logistics does not play a large part in the vehicle total life cycle, they are
working hard to maximize efficiency and reduce its environmental impact.
Suppliers Manufacturers Dealership

18. Inventory Management at
ford
➢At Ford Motor Company inventory management is definitely not a new idea, as
inventory management has some of its developing origins of starting at Ford
Motor Company itself.
➢Ongoing analyses of both inventory management and manufacturing
processes have led to innovative management systems.
➢Henry Ford managed to cut his inventory by forty million dollars by changing
how he obtained materials to produce automobiles.

19. ➢ Ford purchased mines and melting operations to better control the
source and supply of material to produce cars
➢ Ford Dealerships, for example, work closely with Ford Motor
Company to maintain the lowest possible inventories but still have
enough cars to satisfy their customers demand.

20. HUMAN RESOURCE MANAGEMENT
AT FORD
HRM at Ford - When 5,500 people work together as a confident, inspired and
motivated team, the rewards are great.
Training and development
Managing Diversity
Motivation

21. Manufacturing Process of
Ford
❑ Components
1. The automobile assembly plant represents only the final phase in the
process of manufacturing an automobile, for it is here that the components
supplied by more than 4,000 outside suppliers, including company-owned
parts suppliers, are brought together for assembly, usually by truck or
railroad. Those parts that will be used in the chassis are delivered to one
area, while those that will comprise the body are unloaded at another.

22. Inside Ford’s Moving Assembly Line!

23. Car/Truck
Mate
Interior Assembly
Paint
Body
Chassis

25. Quality Control at ford
Formerly, quality control was seen as a final inspection process that sought to
discover defects only after the vehicle was built. In contrast, today quality is
seen as a process built right into the design of the vehicle as well as the
assembly process. In this way assembly operators can stop the conveyor if
workers find a defect. Corrections can then be made, or supplies checked to
determine whether an entire batch of components is bad. Vehicle recalls are
costly and manufacturers do everything possible to ensure the integrity of their
product before it is shipped to the customer.

26. Six Sigma of ford
➢Focus on customer satisfaction issues.
➢DMAIC projects must save at least $250,000 and reduce defects by 70%.
"Six Sigma is transforming the corporation from looking at variation from
something that's going to get you in trouble to something that's going to give you
an opportunity to improve" - Mike Stock

27. Ford Motor Company started their Consumer Driven Six Sigma initiative in
2000. Today, Six Sigma permeates all business units and brands. It is
important to note that Six Sigma is not a stand alone initiative at Ford but is an
essential piece of a three-part quality management system:
• Quality Leadership Initiative
• Quality Operating System
• Consumer Driven Six Sigma

28. Crash Test!

29. Why Ford Motor Company ?
➢ Long Lasting
➢ Mechanical Concentration
➢ Trucks are Rough and get the job done
➢ Energy Efficient
➢ Stylish

30. awards
Ford GT Voted ‘Most Beautiful Supercar of the Year’
Ford Focus 1.0 EcoBoost Wins at Cars.co.za Consumer Awards
Ford Wins UK Fleet Awards For Transit and Transit Connect
Mustang Beats Rivals to German Sport Car Award
New Mondeo is French Business Car of The Year
Ford Wins Five UK Fleet Awards

31. Future Goals
➢Continue to improve quality by using Six Sigma management
➢Reduce warranty spending by eliminating defects
➢Listening and implementing customer wants and needs
➢Continue supplier partnering relations
➢Gain more loyal customers to increase sales and maximize profits

32. Ad!

33. Thank you....