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How Predictive Empowers Your ABM Strategy
Throughout The Flipped Funnel
Tony Yang, VP of Demand at Mintigo
@tones810
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
Predictive & ABM – Lots of Buzz
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
1 0 0 1 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 0
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Ideal Customer Profile
(aka “CustomerDNA™”)
Customers
(“Positives” List)
Prospects
Predictive Models/
Machine Learning
How Predictive Modeling Works
Signals From The Web
(i.e., tech, org/hiring, financials, intent, etc.)
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
How Predictive Empowers Your ABM
1. Identifies Accounts Most Likely To Buy
(Your Ideal Customer Profile)
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
Is This How You Identify Your Target Accounts?
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
= Above $1B in revenue
High Tech, Telco, Retail
Marketing roles & titles
Firmographic
Behavior &
Customer
data
Enterprise Target Persona:
• Revenue > $1 Billion
• Number of Employees
• HQ Location
• Industry
• Contact information
• Behavioral data
• Product Usage / Ownership
$50 Million Annual
Marketing Spend
Old Way Of Selecting Targets
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
Large Enterprise,
High Investment in MarTech
 Will likely buy
Large Enterprise,
Low Investment in MarTech
 Most likely will not buy
Mintigo
Insights
Above $1B in revenue
High Tech, Telco, Retail
Marketing roles & titles
$25 Million wasted
annually
=
• Revenue: Above $1B
• Industry: Software &
Manufacturing
• Marketing Tools: Marin
Software, Ensighten,
BazaarVoice
• CX: ForeSee,
OpinionLab
• PPC Spend: Above $5K
• Alexa Rank: < 100K
• CDN: Akamai
• Analytics: Adobe
Omniture
• Hires Demand Gen
roles
…
• Revenue: $100M to
Over $5B
• Industry:
Manufacturing,
Healthcare, Software
• No Marketing Tools
• No CX tools
• PPC Spend: Not
available
• Alexa Rank > 100K
• Less Demand Gen
Positions
• Less other Marketing
Indicators
…
Predicted: Half Of Audience Probably Won’t Buy
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
$25M to $5B in revenue
High Tech, Telco, Retail
Marketing roles & titles
Reinvest $25 Million in
the Mid-Market
=
Large Enterprise,
High Investment in MarTech
 Will likely buy
Mid-Market,
High Investment in MarTech
 Will likely buy
• Revenue: Above $1B
• Industry: Software &
Manufacturing
• Marketing Tools:
Marine Software,
Ensighten, BazaarVoice
• CX: ForeSee,
OpinionLab
• PPC Spend: Above $5K
• Alexa Rank: < 100K
• CDN: Akamai
• Analytics: Adobe
Omniture
• Hires Demand Gen
roles
…
• Mid Market: $25M-$5B
• Industry: Software
• Marketing Tools:
marketing automation,
webinar tools,
retargeting
• CX: Live Chat
• PPC Spend: Above $5K
• Alexa Rank: 20K-500K
• CDN: Amazon
CloudFront
• Analytics: Google, New
Relic
• Hires Demand Gen
roles
…
Mintigo
Insights
“Mid-Market” Enterprises Look Like Buyers
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
Your ICP: Low-Res or HD?
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
How Predictive Empowers Your ABM
1. Identifies Accounts Most Likely To Buy
(Your Ideal Customer Profile)
2. Personalizes Your Value Proposition
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
"Without the midi-chlorians, life could not exist, and we would have no knowledge of
the Force. They continually speak to us, telling us the will of the Force. When you learn
to quiet your mind, you'll hear them speaking to you.”
―Qui-Gon Jinn to Anakin Skywalker
Use The Force!
our customers
right data ABM
how to engage
embrace predictive data
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
“Non-Intuitive” Insights
5X
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
Predictive Intelligence Drives Relevant Offers
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
How Predictive Empowers Your ABM
1. Identifies Accounts Most Likely To Buy
(Your Ideal Customer Profile)
2. Personalizes Your Value Proposition
3. Finds “Net New” Contacts & Accounts
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
1 0 0 1 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1
0 0 1 1 0 1 0 1 0
1 1 0 0 1 0 1 1 1 1 0 0 1 0 1 1 1 0 0
1 0 1 1 1 0 0 1 0 0 1 0 1 1 1 0 0 1 1
0 0 1 0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1
0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 0 1 1
1 0 0 1 0 1 1 0 1 1 0 0 1 0
0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 1 1 0
0 1 0 1 1 0 1 1 0
Predictive Platforms Finds “Net New”
Ideal Customer Profile
(aka “CustomerDNA™”)
Customers
Prospects
Predictive Models/
Machine Learning
Signals From The Web
(i.e., tech, org/hiring, financials, intent, etc.)
Your Data
Records
(those already in
your funnel)
“Total Addressable
Market”
• Data for tens/hundreds
of millions of accounts &
contacts
• Score all of these
accounts & against your
ICP
• Download net new into
your MA or CRM
systems, or use in
named-account
campaigns
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
How Predictive Empowers Your ABM
2. Personalizes Your Value Proposition
3. Finds “Net New” Contacts & Accounts
1. Identifies Accounts Most Likely To Buy
(Your Ideal Customer Profile)
4. Enables More Intelligent
Engagement
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
“For my ally is the Force, and a powerful ally it is…Its energy surrounds us and binds
us.” ―Jedi Master Yoda describing the Force to Luke Skywalker
Data, Like The
Force, Connects
All Things
data
our martech stack
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
Example With Terminus
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
Highly Targeted, Relevant & Timely Messaging
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
How Predictive Empowers Your ABM
2. Personalizes Your Value Proposition
3. Finds “Net New” Contacts & Accounts
1. Identifies Accounts Most Likely To Buy
(Your Ideal Customer Profile)
4. Enables More Intelligent
Engagement
5. Reduces Churn,
Finds Cross-sell Opportunities
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
Model For Churned Profile & Look For Signals
1 0 0 1 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 0
0 1 1 0 1 0 1 0 1 1
1 1 0 0 1 0 1 1 1 1 0 0 1 0 1 1 1 0 0 1
0 1 1 1 0 0 1 0 0 1 0 1 1 1 0 0 1 1 0 0
1 0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 0 1 1
1 0 0 1 0 1 1 0 1 1 0 0 1 0 1 1 1 0 0 1
0 1 1 0 1 1 0 0 1 0
0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 1 1 0 0
1 0 1 1 0 1 1 0
1 0 0 1 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 0
0 1 1 0 1 0 1 0 1 1
1 1 0 0 1 0 1 1 1 1 0 0 1 0 1 1 1 0 0 1
0 1 1 1 0 0 1 0 0 1 0 1 1 1 0 0 1 1 0 0
1 0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 0 1 1
1 0 0 1 0 1 1 0 1 1 0 0 1 0 1 1 1 0 0 1
0 1 1 0 1 1 0 0 1 0
0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 1 1 0 0
1 0 1 1 0 1 1 0
Ideal Customer Profile
(aka “CustomerDNA™”)
Customers
(“Positives” List)
Prospects
Predictive Models/
Machine Learning
Signals From The Web
(i.e., tech, org/hiring, financials, intent, etc.)
Churned Customers
(“Positives” List)
Signals From The Web
(i.e., tech, org/hiring, financials, intent, etc.)
 Intent on Competitors
and/or space
Ideal Customer Profile
Churned Customer Profile
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
Multiple Models For Cross-Sell Opportunities
BONUS!
Predictive insights
enables sales
 Greater marketing
& sales alignment.
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
How Predictive Empowers Your ABM
2. Personalizes Your Value Proposition
3. Finds “Net New” Contacts & Accounts
1. Identifies Accounts Most Likely To Buy
(Your Ideal Customer Profile)
4. Enables More Intelligent
Engagement
5. Reduces Churn,
Finds Cross-sell Opportunities
© Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
Tony Yang
@tones810
tony@mintigo.com
Mintigo
@mintigo
www.mintigo.com

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#FlipMyFunnel Boston 2016 - Tony Yang - How Predictive Empowers Your ABM Strategy Throughout the Flipped Funnel

  • 1. How Predictive Empowers Your ABM Strategy Throughout The Flipped Funnel Tony Yang, VP of Demand at Mintigo @tones810
  • 2. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel Predictive & ABM – Lots of Buzz
  • 3. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel 1 0 0 1 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 0 0 1 1 0 1 0 1 0 1 1 1 1 0 0 1 0 1 1 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 1 0 0 1 0 0 1 0 1 1 1 0 0 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 0 0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 1 1 0 0 1 0 1 1 0 1 1 0 Ideal Customer Profile (aka “CustomerDNA™”) Customers (“Positives” List) Prospects Predictive Models/ Machine Learning How Predictive Modeling Works Signals From The Web (i.e., tech, org/hiring, financials, intent, etc.)
  • 4. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel How Predictive Empowers Your ABM 1. Identifies Accounts Most Likely To Buy (Your Ideal Customer Profile)
  • 5. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel Is This How You Identify Your Target Accounts?
  • 6. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel = Above $1B in revenue High Tech, Telco, Retail Marketing roles & titles Firmographic Behavior & Customer data Enterprise Target Persona: • Revenue > $1 Billion • Number of Employees • HQ Location • Industry • Contact information • Behavioral data • Product Usage / Ownership $50 Million Annual Marketing Spend Old Way Of Selecting Targets
  • 7. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel Large Enterprise, High Investment in MarTech  Will likely buy Large Enterprise, Low Investment in MarTech  Most likely will not buy Mintigo Insights Above $1B in revenue High Tech, Telco, Retail Marketing roles & titles $25 Million wasted annually = • Revenue: Above $1B • Industry: Software & Manufacturing • Marketing Tools: Marin Software, Ensighten, BazaarVoice • CX: ForeSee, OpinionLab • PPC Spend: Above $5K • Alexa Rank: < 100K • CDN: Akamai • Analytics: Adobe Omniture • Hires Demand Gen roles … • Revenue: $100M to Over $5B • Industry: Manufacturing, Healthcare, Software • No Marketing Tools • No CX tools • PPC Spend: Not available • Alexa Rank > 100K • Less Demand Gen Positions • Less other Marketing Indicators … Predicted: Half Of Audience Probably Won’t Buy
  • 8. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel $25M to $5B in revenue High Tech, Telco, Retail Marketing roles & titles Reinvest $25 Million in the Mid-Market = Large Enterprise, High Investment in MarTech  Will likely buy Mid-Market, High Investment in MarTech  Will likely buy • Revenue: Above $1B • Industry: Software & Manufacturing • Marketing Tools: Marine Software, Ensighten, BazaarVoice • CX: ForeSee, OpinionLab • PPC Spend: Above $5K • Alexa Rank: < 100K • CDN: Akamai • Analytics: Adobe Omniture • Hires Demand Gen roles … • Mid Market: $25M-$5B • Industry: Software • Marketing Tools: marketing automation, webinar tools, retargeting • CX: Live Chat • PPC Spend: Above $5K • Alexa Rank: 20K-500K • CDN: Amazon CloudFront • Analytics: Google, New Relic • Hires Demand Gen roles … Mintigo Insights “Mid-Market” Enterprises Look Like Buyers
  • 9. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel Your ICP: Low-Res or HD?
  • 10. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel How Predictive Empowers Your ABM 1. Identifies Accounts Most Likely To Buy (Your Ideal Customer Profile) 2. Personalizes Your Value Proposition
  • 11. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel "Without the midi-chlorians, life could not exist, and we would have no knowledge of the Force. They continually speak to us, telling us the will of the Force. When you learn to quiet your mind, you'll hear them speaking to you.” ―Qui-Gon Jinn to Anakin Skywalker Use The Force! our customers right data ABM how to engage embrace predictive data
  • 12. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel “Non-Intuitive” Insights 5X
  • 13. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel Predictive Intelligence Drives Relevant Offers
  • 14. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel How Predictive Empowers Your ABM 1. Identifies Accounts Most Likely To Buy (Your Ideal Customer Profile) 2. Personalizes Your Value Proposition 3. Finds “Net New” Contacts & Accounts
  • 15. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel 1 0 0 1 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 0 0 1 1 0 1 0 1 0 1 1 0 0 1 0 1 1 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 1 0 0 1 0 0 1 0 1 1 1 0 0 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 0 0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 1 1 0 0 1 0 1 1 0 1 1 0 Predictive Platforms Finds “Net New” Ideal Customer Profile (aka “CustomerDNA™”) Customers Prospects Predictive Models/ Machine Learning Signals From The Web (i.e., tech, org/hiring, financials, intent, etc.) Your Data Records (those already in your funnel) “Total Addressable Market” • Data for tens/hundreds of millions of accounts & contacts • Score all of these accounts & against your ICP • Download net new into your MA or CRM systems, or use in named-account campaigns
  • 16. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel How Predictive Empowers Your ABM 2. Personalizes Your Value Proposition 3. Finds “Net New” Contacts & Accounts 1. Identifies Accounts Most Likely To Buy (Your Ideal Customer Profile) 4. Enables More Intelligent Engagement
  • 17. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel
  • 18. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel “For my ally is the Force, and a powerful ally it is…Its energy surrounds us and binds us.” ―Jedi Master Yoda describing the Force to Luke Skywalker Data, Like The Force, Connects All Things data our martech stack
  • 19. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel Example With Terminus
  • 20. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel Highly Targeted, Relevant & Timely Messaging
  • 21. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel How Predictive Empowers Your ABM 2. Personalizes Your Value Proposition 3. Finds “Net New” Contacts & Accounts 1. Identifies Accounts Most Likely To Buy (Your Ideal Customer Profile) 4. Enables More Intelligent Engagement 5. Reduces Churn, Finds Cross-sell Opportunities
  • 22. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel Model For Churned Profile & Look For Signals 1 0 0 1 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 0 0 1 1 0 1 0 1 0 1 1 1 1 0 0 1 0 1 1 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 1 0 0 1 0 0 1 0 1 1 1 0 0 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 0 0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 1 1 0 0 1 0 1 1 0 1 1 0 1 0 0 1 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 0 0 1 1 0 1 0 1 0 1 1 1 1 0 0 1 0 1 1 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 1 0 0 1 0 0 1 0 1 1 1 0 0 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 0 0 1 1 1 0 0 1 0 1 1 0 1 1 0 0 1 1 1 0 0 1 0 1 1 0 1 1 0 Ideal Customer Profile (aka “CustomerDNA™”) Customers (“Positives” List) Prospects Predictive Models/ Machine Learning Signals From The Web (i.e., tech, org/hiring, financials, intent, etc.) Churned Customers (“Positives” List) Signals From The Web (i.e., tech, org/hiring, financials, intent, etc.)  Intent on Competitors and/or space Ideal Customer Profile Churned Customer Profile
  • 23. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel Multiple Models For Cross-Sell Opportunities BONUS! Predictive insights enables sales  Greater marketing & sales alignment.
  • 24. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel How Predictive Empowers Your ABM 2. Personalizes Your Value Proposition 3. Finds “Net New” Contacts & Accounts 1. Identifies Accounts Most Likely To Buy (Your Ideal Customer Profile) 4. Enables More Intelligent Engagement 5. Reduces Churn, Finds Cross-sell Opportunities
  • 25. © Copyright 2016. Mintigo Inc. All Rights Reserved. @tones810 | @mintigo | #FlipMyFunnel Tony Yang @tones810 tony@mintigo.com Mintigo @mintigo www.mintigo.com