This document provides troubleshooting instructions to address frequent Flash crashes in Google Chrome. It recommends disabling the internal Flash plugin to prevent conflicts, downloading a quick-fix tool to repair issues, disabling all third-party browser extensions, resetting browser settings, and adding "--no-sandbox" to the browser shortcut to avoid using the sandbox feature. Follow the steps provided for your Windows version to resolve the Flash crash issue in Google Chrome.

1. Flash Crash Issue in Google Chrome
As most of you know Adobe Flash Player is a plug-in that enables viewing multimedia content. It’s a
common experience that Flash crashes a lot, especially while watching a YouTube video. If you going
through the same experience, you’ve come at the right place. We’ll provide simple and quick
troubleshooting instructions to get rid of this problem.
Check for Internal Version of Flash
The problem is that your computer has two versions of Flash Player installed, viz. internal and
external version. The former comes with the browser. The latter is used for other browser which
causes conflicts with the former. Check for the internal Flash version and disable it to prevent
conflicts.
For Windows 8.1/ 8 and Earlier Versions:
1. Open Chrome through its desktop shortcut.
2. Type “about:plugins” (delete the space in between)
3. Press ENTER.
4. A new page will open in a new tab showing list of all installed plug-ins.
5. You would find two versions of Flash listed in the page.
6. Simply disable the internal version, and then close and re-open the application program.
Download Quick-Fix
The Quick-Fix will automatically repair your issue. All you’ve to do is download the Quick-Fix and
scan for problems as follows:
1. Visit the website showed in the following screenshot:
2. Download Quick-Fix as in the above picture.
3. Scan for ActiveX/ DLL file registration issues and fix them immediately.

2. Disable Conflicting Extensions
Extensions are the third party add-ons that are installed in your browser. Malfunctioning extensions
are the core reason behind Flash crash issue in Google Chrome. Load the list of all extensions and
then disable all the third party extensions that you see.
For Windows 8.1/ 8 and Earlier Versions:
1. Click the Wrench icon.
2. Select Tools | Extensions.
3. Disable all extensions.
Reset the Browser
You might have to reset your browser settings. Restoring the default settings will prevent crashes.
Here are the steps to reset the same:
For Windows 8.1/ 8 and Earlier Versions:
1. Click the Wrench icon.
2. Select Settings.
3. Click “Show advanced settings” link.
4. Click the button labelled “Clear browser settings”.
Do Not Use the Sandbox Feature
The Sandbox feature deals with security of the browser. Do not use the sandbox feature to get rid of
frequent crashes. This is how to fix Flash crash issue in Google Chrome.
For Windows 8.1/ 8 and Earlier Versions:
1. Right click the desktop shortcut of the program.
2. Select Properties.
3. Click the Shortcut tab.
4. Add the following in Target box:
”--no-sandbox”
5. Click Apply | OK.