The presented Network Scorecard suite is a method aimed at supporting the strategic and operational management processes of networks. It relies on three principles: It is a participatory approach, where the networks key actors jointly define a shared vision of their networks performance. Moreover, its integrated approach covers the management cycle of the network including the definition of a strategy, a plan of action and a scorecard. And finally, it structures a network performance on four dimensions: the benefits to the members, implication of the members, external context and organization. The practice presents all necessary steps to involve the key actors of the network and structure the process.
www.FITT-for-Innovation.eu
AIT Group is a global management consulting firm that has over 10 years experience in Lean Six Sigma Training, Coacing, and Certification as well as Supply Chain using the SCOR model to transform business processes to standardized and streamlined value streams.
BetaCodex10 - Making Performance Management WorkGebhard Borck
Beyond Budgeting Transformation Network white paper:
From fixed to relative performance contracts, and towards simple, ethical and empowering ways of dealing with performance.
Why your performance management systems have to change. And how you should approach this.
Prof. Thomas Baaken:Science-to-Business Marketing - A new Model in Knowledge ...FITT
This presentation was held by Prof. Thomas Baaken during the FITT conference „ICT Innovations: Research > Business > Society“ on 10 May 2011 in Brussels.
www.fitt-for-innovation.eu
Clustering and networking activities are relationship-based activities that support sharing and developing of competences, knowledge and methods. The documents within the toolbox have a clear focus on activities in the area of technology transfer. Networking and clustering activities are critical leverages for all transfer activities presented in this toolbox, namely: opportunities identification, IP management, Human resources and focused value proposition.
www.FITT-for-Innovation.eu
The Balanced Scorecard methodology is used, to give mangers a tool for translating a strategy or a vision into actions and to reach the set targets. The MFG Balanced Scorecard gives cluster managers a tool for managing their cluster initiatives by defining concrete objectives based on their vision and strategy. The Balanced Scorecard methodology helps to clarify and translate vision and strategy, to communicate and link strategic objectives with actions, to plan, set and align strategic initiatives and to enhance strategic feedback and learning.
www.FITT-for-Innovation.eu
FITT Toolbox: Technology Transfer (TT) CollaborationFITT
The chapter TT collaboration addresses the topic of networking at two levels: Firstly, the added value of participating in networks for people active in technology transfer is highlighted at an international level. Additionally, at a local level, technology transfer network with local actors reinforces their local embeddings and grants a privileged, neutral and legitimate channel for two-ways transfer between transfer officers and other stakeholders.
www.FITT-for-Innovation.eu
AIT Group is a global management consulting firm that has over 10 years experience in Lean Six Sigma Training, Coacing, and Certification as well as Supply Chain using the SCOR model to transform business processes to standardized and streamlined value streams.
BetaCodex10 - Making Performance Management WorkGebhard Borck
Beyond Budgeting Transformation Network white paper:
From fixed to relative performance contracts, and towards simple, ethical and empowering ways of dealing with performance.
Why your performance management systems have to change. And how you should approach this.
Prof. Thomas Baaken:Science-to-Business Marketing - A new Model in Knowledge ...FITT
This presentation was held by Prof. Thomas Baaken during the FITT conference „ICT Innovations: Research > Business > Society“ on 10 May 2011 in Brussels.
www.fitt-for-innovation.eu
Clustering and networking activities are relationship-based activities that support sharing and developing of competences, knowledge and methods. The documents within the toolbox have a clear focus on activities in the area of technology transfer. Networking and clustering activities are critical leverages for all transfer activities presented in this toolbox, namely: opportunities identification, IP management, Human resources and focused value proposition.
www.FITT-for-Innovation.eu
The Balanced Scorecard methodology is used, to give mangers a tool for translating a strategy or a vision into actions and to reach the set targets. The MFG Balanced Scorecard gives cluster managers a tool for managing their cluster initiatives by defining concrete objectives based on their vision and strategy. The Balanced Scorecard methodology helps to clarify and translate vision and strategy, to communicate and link strategic objectives with actions, to plan, set and align strategic initiatives and to enhance strategic feedback and learning.
www.FITT-for-Innovation.eu
FITT Toolbox: Technology Transfer (TT) CollaborationFITT
The chapter TT collaboration addresses the topic of networking at two levels: Firstly, the added value of participating in networks for people active in technology transfer is highlighted at an international level. Additionally, at a local level, technology transfer network with local actors reinforces their local embeddings and grants a privileged, neutral and legitimate channel for two-ways transfer between transfer officers and other stakeholders.
www.FITT-for-Innovation.eu
Cluster Managers have expressed their interest in innovative tools that bundle knowledge and is continuously updated. To meet their demands, MFG has implemented an interactive Cluster Manual based on the Wiki principle. The Cluster Manual gives cluster newbies a ‘basic’ guideline and offers cluster managers an in-depth source for every aspect of cluster issues. Additionally, it documents success stories and best practice examples to build up a repository of internal generated knowledge (‘learn from the best’), gives an overview of the most important literature in the area of Cluster Management and combines all this with the knowledge of experts.
www.FITT-for-Innovation.eu
Mario Cameron: Turning Science into Business: From Research to Market – the E...FITT
This presentation was held by Dr. Mario T. Cameron during the FITT conference „ICT Innovations: Research > Business > Society“ on 10 May 2011 in Brussels.
www.fitt-for-innovation.eu
In assessing the market opportunities of a particular technology, it is important to consider whether the technology should be patented or not, and whether the technology should be licensed or put in a spin-off. Commercial Services is a group of three people at Imperial Innovations that investigates the market potential of new incoming projects and idea proposals. They give advice with respect to commercialization based upon thorough market research which they perform in close collaboration with industry.
www.FITT-for-Innovation.eu
The presented online cooperation platform was developed to give cluster managers and other cluster stakeholders access to current information and trends. It is set up in form of a Social Network on the topic ‘cluster management’ and offers users/members a central information tool, where knowledge is documented and exchange is fostered. Therefore it is an efficient way to foster exchange between experts, to build up a repository of knowledge including success stories and to present the topic to a broader public.
www.FITT-for-Innovation.eu
FITT Toolbox: Templates for Technological MarketingFITT
Innovative technologies coming from the labs are frequently upstream of customers’ expectations. In order to choose the best exploitation strategy for an invention, technology transfer officers carry out technological marketing analysis, which can be defined as “marketing for markets that do not exist yet”. Templates for such studies, currently used by marketing engineers of a major research organization, are available here to support the activity of technology transfer officers.
www.FITT-for-Innovation.eu
Professional tools for cluster or network management are more important than ever as the management plays a decisive role for the success or the failure of a cluster initiative/network. Today there are no general cluster/network management methods available to optimize the management. The presented practices use the Balanced Scorecard method which gives the mangers a tool to professionalize the management and to monitor activities including measuring successes.
www.FITT-for-Innovation.eu
When the deal flow from the laboratories to the technology transfer office (TTO) is optimal, technology transfer officers are susceptible to receive many inventions with commercial interest. A lot of early-stage inventions require substantial human and financial resources to be developed into marketable products. In order to establish whether or not the resources of the TTO should be spent to seek a commercial exploitation, a first-stage evaluation is often performed shortly after an invention has been identified. The complex decision process that technology transfer officers go through in this regard is introduced below.
www.FITT-for-Innovation.eu
The presented case study is about Siruna NV, which has developed software for real time deployment of mobile websites through a dual Open Source business model. Although this model is not widely adapted, this model can be easily copied as far as it helps to cover development costs by the help of a large and free developer community, helps to market the product, quickly, sets a reference in a rapidly evolving market and succeeds in creating value within an open source setting.
www.FITT-for-Innovation.eu
When researchers come to the Technology Transfer Office with a brilliant idea, it is often not clear what the commercialization possibilities are. The idea is often very technical in nature, making it difficult to align in with potential commercialization options. Therefore, it is important for Technology Transfer Officers to assess the commercialization opportunities of these technologies. They can decide to perform market research themselves or to rather rely on marketing agencies such as BEM in France. However, in case the market is still emerging, it might be more useful to test the technology and its potential applications in a living lab.
www.FITT-for-Innovation.eu
The network support services support the networks' sustainability by providing a set of logistics and communication services. Access to these services is conditioned by an agreement between the technology transfer officer and the network and the compliance with a charter. This agreement creates the conditions for a long-term cooperation and a win win situation: the networks gain access to free logistics and communication services, while the transfer officer gains access to strategic information from the field, the opportunity to develop specific partnerships and legitimacy.
www.FITT-for-Innovation.eu
How to implement measurements to drive valueOMNINET USA
Slides belonging to a BrighTalk presentation given by David Smith, president of Micromation.
How to Implement Measurements to drive value
Improve the "Business of IT" by using a measurement framework and metrics that matter most.
Metrics are important to management. What's not measured cannot be managed. But what should be measured, why and how?
If you're experiencing any of these symptoms, then this session is for you:
• not sure what to measure
• not sure how to measure
• IT metrics don't seem to support business goals
• too busy fighting fires to become more proactive
• measure too many things already
• business/IT goals not measured
• priorities focus on noise vs. what's important
• customer complaints drive improvements
• efficiency, effectiveness, quality not well understood
• reduced visibility resulting in loss of control
• not sure who needs what level of detail
Learning Objectives:
Metrics validate your IT strategy and vision; provide direction with targets and metrics; justify changes with a means to gauge value-realized; signal when to intervene with corrective actions.
Hear case studies and examples that help you improve alignment, meet compliance and drive service excellence.
Learn the secrets of how measurement frameworks works and take away a roadmap with actionable steps. Let's get IT started.
Watch this with a 10-15 minute audiotrack at http://vimeo.com/novusprogram/lesson15
The goal of this lesson is do explain the purpose of having a strategy and developing a strategic plan. The lesson provides an overview of the prerequisites of having a strategic plan, then provides an explanation of each of the four phases of the strategic planning process: Situational Analysis, Setting Goals, Creating a Path Forward, and Using the Strategic Plan.
The Novus project is a combination of video tutorials designed to be used in conjunction with a free business simulation software program. The Novus Business and IT Program contains 36 business and IT training videos, covering basic finance, accounting, marketing, economics, business strategy, Word, Excel, and PowerPoint. Users will have an opportunity to apply the lessons in the Novus Business Simulator. Over six rounds, the user or teams will have to make decisions on capital purchases, financing, production, financing, and human resources for a microbrewery. This channel has arranged the 36 video lessons into the order in which they are meant to be used with the simulator. To watch this slideshow as a video, please go to our Vimeo page at: https://vimeo.com/novusprogram. To download our free business simulation software, please go to our SourceForge page at: http://sourceforge.net/projects/novus/.
Translating a Strategy into Action with Strategic Doing Ed Morrison
Strategic doing is a flexible framework that provides a powerful way to translate a strategy into action. Here's an example.
The AIM2WIN region across Minnesota, Wisconsin and Iowa used strategic doing to help civic leaders launch their strategy. We designed the strategic doing workshop to translate their strategy documents -- developed through a series of reports -- into a set of pragmatic strategic action plans.
FITT Toolbox: International Technology Transfer NetworksFITT
Many international networks are active in the field of technology transfer and give the opportunity to: be in touch with pairs at the international level, access to training and seminars, exchange of good practices and experiences, find partners or investors, promote an innovation and much more. The choice of the network of which you could be a member can be a challenge. The goal of this practice is to give you a quick overview of the existing organisations, and can be a guide for the choice of such a network.
Dr. Carolina Garcia Rizo: Commercializing Innovative Technologies: The US Per...FITT
This presentation was held by Dr. Carolina Garcia Rizo during the FITT conference „ICT Innovations: Research > Business > Society“ on 10 May 2011 in Brussels.
www.fitt-for-innovation.eu
The Business Model Design practice supports the definition of a sustainable business model, collaboratively with all its stakeholders. To Technology Transfer Officers this practice proposes reference canvas and tools easily tailored to support most business strategic decision. To researchers, this practice is in essence a way to promote a sound business culture and a set of tools to facilitate the design of a business model. Its foundation from the design science make it practical and result oriented.
www.FITT-for-Innovation.eu
At Imperial Innovation, the decision regarding the business model is taken by the technology transfer officers. The reason is that researchers often lack market knowledge and commercial skills and are therefore not always able to see the full potential of a certain technology. To enhance the commercial skills of researchers, Imperial College London has set up the Innovation, Entrepreneurship and Design program. The program gives students and researchers the opportunity to follow an entrepreneurial journey that provide them with insights into the challenge of introducing novel products and services to market.
www.FITT-for-Innovation.eu
The Technology Transfer Officers often need to develop a whole business idea to rightly exploit an interesting opportunity, generally along with its owner. This process therefore proposes guidelines for driving strategic decisions and designing a sustainable business model. It builds upon practical situations to propose practices that work. The variety of initial contexts is such that some will obviously be of interest to you.
www.FITT-for-Innovation.eu
A Living Lab is a method for user-centric innovation by providing the testing facility in a real life user environment, able to feed back all essential customer experience and make appropriate decisions about the final go to market or even to detect an shape new opportunities. A Living lab operates as an open innovation platform for all economic players in the field, transcending systematic failures thanks to continuous and iterative user feedback. Living Labs are widely applicable for all applications in need of wide and truly user feedback, taking into account all stakeholders.
www.FITT-for-Innovation.eu
When researchers come to the Technology Transfer Office with a brilliant idea, it is often not clear what the commercialization possibilities are. The idea is often very technical in nature, making it difficult to align in with potential commercialization options. Therefore, it is important for Technology Transfer Officers to assess the commercialization opportunities of these technologies. They can decide to perform market research themselves or to rather rely on marketing agencies such as BEM in France. However, in case the market is still emerging, it might be more useful to test the technology and its potential applications in a living lab.
www.FITT-for-Innovation.eu
The document describes the design and implementation of an eLearning platform to capture and archive the practical knowledge gained by entrepreneurs while running their companies. The main goal is always to assist entrepreneurs in acquiring business competences and to provide coaches with a powerful and helpful tool to support their coaching activity by formalizing the business knowledge, practices and lessons learned in entrepreneurship. The platform is not only a learning tool but also a marketing tool that can be used by the Incubator/Institution to attract new tenants.
www.FITT-for-Innovation.eu
Training is the process by which researchers are triggered to learn additional skills, whereas team construction is the process by which researchers are triggered to complement their team to find additional, missing skills. The goal of training initiatives is to teach new skills to its participants in the hope that they will master them after finishing the program. The goal of team construction is to try to find a balance between technological capabilities and business expertise of the team members. The most difficult challenge within team formation is often to find the complementary business skills.
www.FITT-for-Innovation.eu
The iBootcamp is an intensive personal development program for entrepreneurial researchers. It is limited in time and the primary purpose is to guide researchers or business partners staff who want to found their own company starting from a concrete business idea. The program is a set of focused workshops in which an entrepreneurial multidisciplinary team is created and coached. The workshops are a balanced combination of teaching, coaching and doing with a strong exposure to business executives, industry and financial experts.
www.FITT-for-Innovation.eu
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Welocme to ViralQR, your best QR code generator.ViralQR
Welcome to ViralQR, your best QR code generator available on the market!
At ViralQR, we design static and dynamic QR codes. Our mission is to make business operations easier and customer engagement more powerful through the use of QR technology. Be it a small-scale business or a huge enterprise, our easy-to-use platform provides multiple choices that can be tailored according to your company's branding and marketing strategies.
Our Vision
We are here to make the process of creating QR codes easy and smooth, thus enhancing customer interaction and making business more fluid. We very strongly believe in the ability of QR codes to change the world for businesses in their interaction with customers and are set on making that technology accessible and usable far and wide.
Our Achievements
Ever since its inception, we have successfully served many clients by offering QR codes in their marketing, service delivery, and collection of feedback across various industries. Our platform has been recognized for its ease of use and amazing features, which helped a business to make QR codes.
Our Services
At ViralQR, here is a comprehensive suite of services that caters to your very needs:
Static QR Codes: Create free static QR codes. These QR codes are able to store significant information such as URLs, vCards, plain text, emails and SMS, Wi-Fi credentials, and Bitcoin addresses.
Dynamic QR codes: These also have all the advanced features but are subscription-based. They can directly link to PDF files, images, micro-landing pages, social accounts, review forms, business pages, and applications. In addition, they can be branded with CTAs, frames, patterns, colors, and logos to enhance your branding.
Pricing and Packages
Additionally, there is a 14-day free offer to ViralQR, which is an exceptional opportunity for new users to take a feel of this platform. One can easily subscribe from there and experience the full dynamic of using QR codes. The subscription plans are not only meant for business; they are priced very flexibly so that literally every business could afford to benefit from our service.
Why choose us?
ViralQR will provide services for marketing, advertising, catering, retail, and the like. The QR codes can be posted on fliers, packaging, merchandise, and banners, as well as to substitute for cash and cards in a restaurant or coffee shop. With QR codes integrated into your business, improve customer engagement and streamline operations.
Comprehensive Analytics
Subscribers of ViralQR receive detailed analytics and tracking tools in light of having a view of the core values of QR code performance. Our analytics dashboard shows aggregate views and unique views, as well as detailed information about each impression, including time, device, browser, and estimated location by city and country.
So, thank you for choosing ViralQR; we have an offer of nothing but the best in terms of QR code services to meet business diversity!
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
FITT Toolbox: Network Management Scorecards
1. Network Management Scorecards
FITT
– Fostering Interregional Exchange in ICT Technology Transfer –
www.FITT-for-Innovation.eu
Except where otherwise noted, this work is licensed under a Creative Commons Attribution 3.0 License.
2. Managing a network
Managing an organization based on collaboration (cluster, network...) is a
challenge. It requires to :
- Balance strategic focus and emerging issues
- Create immediate and middle-term creation of value to ensure the
sustainability
- Define and assess a non financial performance
The Network ScoreCard Suite is a method designed to support networks
management through the collaborative development of management tools.
- The approach of the NSC Suite relies on 3 principles
- It comes in 3 steps
- And provides 3 outputs.
2 | April 2011 Network Management Scorecards
3. A participatory approach (1/3)
The NSC Suite is based on a participatory approach:
- Fostering the emergence of a clear and shared strategic vision
- Fostering the involvement of participants
- Creating links and trust among participants,
raising their cooperation capacity
- Raising awareness on performance issues
- guarantying the coherence and legitimacy
of outputs
3 | April 2011 Network Management Scorecards
4. An integrated approach (2/3)
The NSC Suite integrated approach covers the management cycle of a
network
NSC Suite 1:
NSC Suite 3:
STRATEGIC
ScoreCard VISION
NSC Suite 2: Plan of action
4 | April 2011 Network Management Scorecards
5. A structuring approach
A four-dimension approach of performance
- raising awareness on non-financial value creation,
- balancing immediate and long term performance (lagging and
leading indicators)
Benefits Members
Which added value do Who are our
we create for our members?
members?
External context
Organization
How do we interact
How do we organize ?
with our environment?
5 | April 2011 Network Management Scorecards
6. NSC Suite: 3 steps
NSC Suite 1: Strategic NSC Suite 2: plan of action
vision
Values Identification of
« we are » activities
Strategic objectives
« we want to »
Planification
Operational
objectives
« we have to » Priorisation
Strategic map Plan d’action
6 | April 2011 Network Management Scorecards
7. NSC Suite 1: Strategic vision
The first step consist in elaborating a clear and shared strategic vision
Structured in three levels:
Values: “we are”
Strategic objectives “we want to”
Operational objectives: “we have to”, coming in four dimensions:
Benefits: Which added value is created to members?
Members: who are the members and what is their level of cooperation?
External context: how does the network interact with its environment?
Organisation: how is the network organized?
In which operational and strategic objectives are aligned
7 | April 2011 Network Management Scorecards
8. Output NSC Suite 1: strategic vision
Values : We are « ….. »
Strategic Strategic Strategic
Objective 1 Objective 2 Objectives 3
Operational
Operational objectives : « We have to»
Operational Objective 2
objective 1
Operational
Objective 3
Operational Operational
Objective 4 objective 5
Operational Operational
objective 6 objective 7
8 | April 2011 Network Management Scorecards
9. NSC Suite 2: plan of action
The second step consists in operationalizing the strategic vision
The participants identify and plan relevant activities to carry out the
strategy
Description of the activity
Responsible person, partners to mobilize,
Deadlines or frequency
The activities are prioritized
9 | April 2011 Network Management Scorecards
10. Output of NSC Suite 2: plan of action
responsibl
Name of Objectives description concrete frequency participant external
Priority Tasks e
activity of activity of activity output deadline s resources
animator
10 | April 2011 Network Management Scorecards
11. NSC Suite 3: plan of action
The third step consist in building a ScoreCard to assess the
achievement of the strategy
Participants identify and build indicators to assess the level of
achievement of their strategy, mainly:
What is the criteria for assessing that an objective is achieved
What is the expected level of performance?
The animator gathers indicators in the ScoreCard, a system of
indicators creating a global and balanced vision of performance
A responsible is named for the exploitation of the ScoreCard
11 | April 2011 Network Management Scorecards
13. Who?
Stakeholders
• Key stakeholders of the network
• Founding members, Members of board, Animator, Historical members...
• Animator, Guardian of the method, moderator
Facts & Figures
- Co-developed 2006 with a network, in the framework of the TINIS project
- Experimented on three networks at different stages of their lifecycle
- YAJUG: Yet another Java user Group: emerging network around the Java
technology
- CASSIS: network of consultants around the CASSIS label
- CLUSSIL: club for IT security
- LISA: College of Chief Information Security Officers
13 | April 2011 Network Management Scorecards
14. Network Scorecard Suite
PRO’s CON’s
• Improves network management
• Time consuming for TTO
• Tailored-made tool for networks
• Follow up:
• Support to network sustainability and
performance • Short-term: exploitation of
ScoreCard needs some support
• Support to network communication
• Middle-term: need for some yearly
• Internally: with members reviewing of indicators
• Externally: towards external
partners
14 | April 2011 Network Management Scorecards
15. Why is a Scorecard useful for networks
Challenges of network management:
1. Balance strategic focus and emerging issues
2. Create immediate and middle-term creation of value to ensure the sustainability
3. Define and assess a non financial performance
The collaborative elaboration of the network ScoreCard Suite has an impact on the
structuring of the network itself:
• Crystallisation of individual expectations in a clear and shared strategic vision
• Progressive enrolment of founding members in the management of the network
• Raised reflexivity towards performance issues
• Stabilisation of the network organization
15 | April 2011 Network Management Scorecards
16. Lessons Learned
Difficulty to convince networks of the relevance to get involved in the NSC Suite
Preliminary interviews help understand the critical issues for a network in
particular, adapt the language
Prove the potential benefits
Some issues/objectives/indicators are recurrent among all networks
Animator progressively gains in experience and quality of support is
improved
16 | April 2011 Network Management Scorecards
17. Suggested Readings
Link to bibliography:
Network ScoreCard Suite User Guide (French)
Link to code book:
Network
17 | April 2011 Network Management Scorecards