Marketing



                              FITT
– Fostering Interregional Exchange in ICT Technology Transfer –



                                 www.FITT-for-Innovation.eu
Except where otherwise noted, this work is licensed under a Creative Commons Attribution 3.0 License.
Marketing

  Marketing is the activity, set of institutions, and processes for creating, communicating,
  delivering, and exchanging offerings that have value for customers, clients, partners, and
  society at large.
                                                     Source: American Marketing Association (2007)


  Marketing is the wide range of activities involved in making sure that you're continuing to
  meet the needs of your customers and getting value in return. Marketing is usually focused
  on one product or service. Thus, a marketing plan for one product might be very different
  from that for another product.
  Marketing activities include
  1) “Inbound marketing," such as market research to find out, for example, what groups of
  potential customers exist, what their needs are, which of those needs you can meet, how you
  should meet them, etc. Inbound marketing also includes analyzing the competition,
  positioning your new product or service (finding your market niche), and pricing your products
  and services.
  2) "Outbound marketing" which includes promoting a product through continued
  advertising, promotions, public relations and sales.


                             Source: http://www.managementhelp.org/ad_prmot/defntion.htm

2 | 03.2011                              Marketing
Inbound Marketing


         In the setting of Technology Transfer Officers, inbound marketing is
         important in order to commercialize the research results of researchers. It
         is extremely important to perform market research to get more information
         about the market potential of the invention.
         Inbound marketing allows getting detailed insight into the positioning of
         new products and services by using new media on the internet e.g. search
         engine optimization may be very effective.
         In-market testing allows you to observe customer response in an actual
         purchasing situation
                          Market Assessment
                         Templates for Technological Marketing
                         Living Labs in ICT


3 | 03.2011                         Marketing
Market Assessment


Investigation of the market potential of new incoming project proposals


                                                           Rejection      No Go
                Technological Analysis                                  90% of ideas
Idea

               Technology Transfer Team
                                                           Potential      Market Analysis

                                     Go                                Commercial Services
               On Hold
                                 10% of ideas




                         Licensing              Spin-Off


                                                Company Formation      Investment Decision

                                                New Ventures Team       Investment Team



 4 | 03.2011                                Marketing
Templates for Technological Marketing

                       Process of technological marketing studies at CEA
    Pre-study




                                   Agreement
                                   •       Definition of the issue, scope of the study
                 Specifications    •       Objectives, expected results, timing, cost              Template for specifications


                                       Preliminary analysis
                                       •    Value chain, segmentation, legislation
                   Phase 1 :           •    Way to find information
                 Data collection       •    Interview guide, doc of presentation,,….


                                       Interviews
                                       •    Face to face, phone, focus group
     Study




                    Phase 2 :
                   interviews

                                       Synthesis and data analysis
                                       •    Minutes of the interviews
                   Phase 3 :           •    Market segmentation
                   Synthesis           •    Demand and offer analysis
                                       •    Recommandations
    Post-study




                                       After the study
                                       •    Satisfaction questionnaire directly after the presentation of the study and also 4 months later
                 Follow up and         •    Letters to the interviewed to thank them
                  satisfaction         •    Follow up of the contacts and of the action plan decided

5 | 03.2011                                                         Marketing
Living Labs in ICT


           Industry
         Convergence
                                     Failing                    Increased
                                   Innovation                  Competition



                                                 Even more
                   Only                          Competition
               Incremental
                Innovation                                Shortened
                                                          Life Cycles

       Living Lab                 A Unique Environment to Experiment with
                    =        Real Innovation, with Users and the Complete Value
                                                   Network

6 | 03.2011                          Marketing
Outbound Marketing



    Outbound marketing entails tradeshows, seminars, emailing, cold
    calling, telemarketing, print advertising, etc.
    Outbound marketing is less important in the setting of Technology
    Transfer Officers as it regards the process of promoting new products
    and services. Marketing is all about getting business, knowing your
    customer, segmenting the market, structuring the action plan to go to
    market. This is a process that largely takes place once the venture has
    been created. Therefore, no practices of outbound marketing were
    included in the toolbox.




7 | 03.2011                       Marketing
Suggested Readings


  Link to bibliography

  Link to code book
              Valorization

              Transfer opportunity
              Time-to-market
              Early adopters
              Early majority

  Link to related websites
              http://www.managementhelp.org/ad_prmot/defntion.htm




8 | 03.2011                              Marketing

FITT Toolbox: Marketing

  • 1.
    Marketing FITT – Fostering Interregional Exchange in ICT Technology Transfer – www.FITT-for-Innovation.eu Except where otherwise noted, this work is licensed under a Creative Commons Attribution 3.0 License.
  • 2.
    Marketing Marketingis the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. Source: American Marketing Association (2007) Marketing is the wide range of activities involved in making sure that you're continuing to meet the needs of your customers and getting value in return. Marketing is usually focused on one product or service. Thus, a marketing plan for one product might be very different from that for another product. Marketing activities include 1) “Inbound marketing," such as market research to find out, for example, what groups of potential customers exist, what their needs are, which of those needs you can meet, how you should meet them, etc. Inbound marketing also includes analyzing the competition, positioning your new product or service (finding your market niche), and pricing your products and services. 2) "Outbound marketing" which includes promoting a product through continued advertising, promotions, public relations and sales. Source: http://www.managementhelp.org/ad_prmot/defntion.htm 2 | 03.2011 Marketing
  • 3.
    Inbound Marketing In the setting of Technology Transfer Officers, inbound marketing is important in order to commercialize the research results of researchers. It is extremely important to perform market research to get more information about the market potential of the invention. Inbound marketing allows getting detailed insight into the positioning of new products and services by using new media on the internet e.g. search engine optimization may be very effective. In-market testing allows you to observe customer response in an actual purchasing situation Market Assessment Templates for Technological Marketing Living Labs in ICT 3 | 03.2011 Marketing
  • 4.
    Market Assessment Investigation ofthe market potential of new incoming project proposals Rejection No Go Technological Analysis 90% of ideas Idea Technology Transfer Team Potential Market Analysis Go Commercial Services On Hold 10% of ideas Licensing Spin-Off Company Formation Investment Decision New Ventures Team Investment Team 4 | 03.2011 Marketing
  • 5.
    Templates for TechnologicalMarketing Process of technological marketing studies at CEA Pre-study Agreement • Definition of the issue, scope of the study Specifications • Objectives, expected results, timing, cost Template for specifications Preliminary analysis • Value chain, segmentation, legislation Phase 1 : • Way to find information Data collection • Interview guide, doc of presentation,,…. Interviews • Face to face, phone, focus group Study Phase 2 : interviews Synthesis and data analysis • Minutes of the interviews Phase 3 : • Market segmentation Synthesis • Demand and offer analysis • Recommandations Post-study After the study • Satisfaction questionnaire directly after the presentation of the study and also 4 months later Follow up and • Letters to the interviewed to thank them satisfaction • Follow up of the contacts and of the action plan decided 5 | 03.2011 Marketing
  • 6.
    Living Labs inICT Industry Convergence Failing Increased Innovation Competition Even more Only Competition Incremental Innovation Shortened Life Cycles Living Lab A Unique Environment to Experiment with = Real Innovation, with Users and the Complete Value Network 6 | 03.2011 Marketing
  • 7.
    Outbound Marketing Outbound marketing entails tradeshows, seminars, emailing, cold calling, telemarketing, print advertising, etc. Outbound marketing is less important in the setting of Technology Transfer Officers as it regards the process of promoting new products and services. Marketing is all about getting business, knowing your customer, segmenting the market, structuring the action plan to go to market. This is a process that largely takes place once the venture has been created. Therefore, no practices of outbound marketing were included in the toolbox. 7 | 03.2011 Marketing
  • 8.
    Suggested Readings Link to bibliography Link to code book Valorization Transfer opportunity Time-to-market Early adopters Early majority Link to related websites http://www.managementhelp.org/ad_prmot/defntion.htm 8 | 03.2011 Marketing